Total 64 Customer Service job vacancies in Indian Head, Maryland

• Greet patients and take necessary action to expedite a smooth and effective visit.
• Schedule patient appointments.
• Receive all telephone calls and visitors to the department, and answers inquires such as obtaining medical assistance; directions for contacting different clinics; resolving requests for changes in scheduled appointment; and test preparation.
• Utilize in-depth knowledge of office automation and printing equipment to create, copy, edit, store, retrieve and print various reports that contain medical terminology.
• Establish, organize, and maintain medical records, in the proper sequence, ensuring all necessary forms and documents are present, accurate, and complete.
• Train new staff on departmental guidelines to include, but not limited to, department standard operating procedures, and the Health Insurance Portability and Accountability Act (HIPAA).

• Conducts research and completes purchase requests for supplies/equipment for multiple Resident Agencies. Serves as a Government Purchase Card cardholder for the field office, maintaining records of all procurement actions and ensuring compliance.
• Serves as the office property custodian for multiple Resident Agencies; inventories accountable property and equipment; disposes of excess property; conducts annual accountable property inspections.
• Supports the AO with managing the field office GOV fleet, including assisting multiple Resident Agencies with ordering new and replacement GOVs, manage license plate registrations/renewals, monitoring preventative maintenance and service requests.
• Monitors staff compliance with mandatory training requirements and reports any delinquencies to the AO or supervisor. Ensures that training records and files are maintained, updated, and retired according to applicable record retention schedules.
• Assists the AO with field office staffing actions, including onboarding, promotion and departure requests and helps maintain field office personnel rosters, emergency contact lists and duty agent rosters.
• Assists office personnel with travel arrangements and properly documents all travel within the Defense Travel System (DTS). Assists the AO in managing DTS account profiles for all field office personnel.

Sets up glasses, silverware, dishes, trays, napkins, condiments and cold menu items (e.g., salad, dessert, bread and cold beverages) on a serving line. Removes dishes and trays from tables.

Operates, breaks down and cleans all electrical equipment for food preparation. Cleans kitchen equipment (e.g., worktables, sinks and refrigerators). Separates food waste and trash from dishes, glasses and silverware in dishwashing area. Loads and operates dishwashers, stores clean dishes, glasses and silverware. Washes tables and counters, vacuums and shampoos carpets. Sweeps and mops kitchen floors, cleans windows, washes walls and cleans and sanitizes trashcans.

Sorts, washes, peels and cuts fresh fruits and vegetables.

Performs other related duties as assigned.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12603365

Responsible for providing comprehensive psychological services to inmates who have been identified as needing closer supervision or a greater level of care than afforded other general population inmates due to a moderate, severe, or acute mental illness, to include but not limited to psychosis, mania and/or major depression.

Responsible of making professional decisions concerning inmates under his/her care, with consultative supervision from the Chief Psychologist for clinical decisions, peer clinical consultation with the provider of psychiatric services, and administrative issue consultation with the Chief Psychologist, Health Services Administrator, Associate Warden of Programs, and the Warden.

Responsible for professional decisions within the scope of his/her training concerning the diagnosis and treatment of inmates assigned to his/her care.

Responsible for developing and monitoring a quality assurance plan for the Care 2/3/4 mental health mission, as well as meeting quality assurance standards as set by the Psychology Service Department.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• The duties may include, but are not limited to:
• Serves as a Senior Analyst and recognized expert on budget matters on behalf of the BPAS Chief.
• Assists the in the development of broad overall budget and program policies for APHIS.
• Serves as an Agency expert in resolving issues or accomplishing goals related to the budget by bringing together relevant managers or officials (within the Agency and from outside).
• Facilitates resolution of problems or conflicts regarding budget allocations and flow of information within the Agency, among Agencies, the Department, and Office of Management and Budget (OMB).
• Prepares Agency-level reports and special analyses related to the APHIS budget as well as high-level briefing documents and testimony for Congressional budget hearings.
• Represents APHIS Budget Officer/BPAS Chief in meetings with Departmental Management, OMB, and Congressional staff.
• Works with APHIS leaders and programs in collecting and analyzing budget information used to meet requirements of annual budget process.
• Facilitates integration of performance planning within the Agency’s budget process and provides leadership in developing useful and informative performance metrics.
• Monitors Agency spending and compliance with Departmental, OMB, and legislative requirements.

• Provide highly specialized nursing care to patients, including critically ill patients.
• Assessing patient condition based upon observation, examination and/or interview, physician's diagnosis, laboratory findings, age-related issues, and other pertinent information.
• Identify, document, implement, and formulate complex plans to meet patient care needs and to continually revise goals and/or objectives, according to changes in patient status.
• Respond decisively to life-threatening changes in patient's condition.
• Administer a wide variety of rapid-acting, highly potent, and/or potentially lethal IV fluids and medications, calculating drug dosages and administering medications using age-appropriate guidelines.
• Assist with complex nursing and diagnostic procedures and/or be responsible for advanced cardiac life support efforts until a physician arrives.
• Operate and/or monitor the performance of sophisticated equipment, used in the care of critically ill patients.
• Communicate pertinent patient/family information to the health care team.
• Provide education and support to patients and their family members.

• Serves as Product Lead for assigned Acquisition system and/or related acquisition program.
• Responsible for all aspects of acquisition to include development, testing, system integration, production, fielding, sustainment and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, programming, budgeting, program integration, interoperability and oversight.
• Keeps informed of current developments in the technical field and maintains oversight of the integration of the project system with other systems.
• Perform the full range of administrative and technical supervisory duties.
• Review programming documents received from HQDA to determine effect on assigned programs.
• Maintain continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned management activities.

As a Administration Officer your duties may include but are not limited to the following:

• Analyzes, evaluates, and manages accounting and control systems to maintain proper financial balances, distributes resources to all activities within planned limitations, and ensures that maximum benefits are obtained from resources.
• Provides advice and counsel on a range of administrative and operational management support issues (human resources and material needs, human resources availability, administrative support matters, etc.), policies, programs, objectives, and plans.
• Conducts personnel-related activities as requested to include preparation of personnel actions, position descriptions, award justifications, and other personnel related documents ensuring completeness, accuracy, and inclusion of supporting documentation.
• Responsible for overall organizational procurement activities.
• Ensure travel arrangements for program staff and cooperators are made in accordance with Federal Travel Regulations, Department and Service policy.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (non-compliance records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.

WHAT IS THE INFORMATION TECHNOLOGYDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level.

• Provides advice and feedback to management on sensitive or confidential matters including personnel actions (competitive and non-competitive promotions), liaison with labor relations (grievances, suspensions and removals), performance management (writing manager ratings and performance/special act awards), and investigations (TIGTA and GAO). Consults with management within the organization, and with staff analysts at higher levels within the agency on critical organizational, management issues, and/or labor management relations/negotiations affecting operating programs.
• Serves as a management expert on major corporate or large-scale studies, projects, or team efforts including other subject-matter specialists. Participates in corporate systems design and implementation strategies.
• Plans, organizes, and/or leads all phases of multi-functional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.

• The duties may include, but are not limited to:
• Formulates Agency budget policy; coordinates, interprets, and prepares formal Agency budget proposals and requests, both for annual appropriations and emergency funds.
• Directs and oversees the development, preparation, and review of all budget planning and presentation documents and materials.
• Determines the availability of funds, including appropriated reimbursable, trust, user fee, and transfers from all sources to meet Agency program and administrative needs.
• Evaluates and recommends allocation adjustments or transfers between programs, units, or locations and directs the implementation of approved recommendations.
• Serves and key spokesperson for the Administrator and Under Secretary in dealing with the Department Budget and Program officials, 0MB, and Congressional Appropriations Committees.
• Oversees the development and approval of jacketed correspondence having budgetary implications for the Administrator, Under Secretary, and the Secretary.
• Directly supervises the BPAS staff and advises other APHIS staff in the budget policy formulation, justification, and management activities.
• Assigns and reviews the work of staff to ensure timely performance, soundness, and value.
• Initiates recruitment actions for job vacancies. Evaluates applications, conducts interviews, and recommends selections.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty area:
Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position.

• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
• Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
• Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

• Performs basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensures adequate stock and operating supplies are maintained.
• Operates computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verifies receipts against invoices

• Duties and Qualifications
• How to Apply (including a preview of the assessment questionnaire, if applicable)
• How You Will be Evaluated