Total 64 Customer Service job vacancies in Indianapolis, Indiana

• Analyzes functional and technical requirements of proposed or existing IT systems to determine avenues of development or modification necessary to meet mission objectives.
• Participates in systems requirement reviews and coordinates with customer/functional representatives and other technical personnel to clarify requirements.
• Prepares system change/programming specifications, and specifies programming instructions, inputs and outputs, structures, and other analytical products to document the functional and technical requirements.
• Identifies alternative approaches to the design of current or proposed systems.
• Identifies how system modifications or new systems or subsystems affect current systems; prepares cost analysis; establishes target completion dates; and prioritizes proposed system changes or developments.
• Prepares design documents and participates in critical design reviews to study and verify impacts on current systems.

• Receives all incoming documents and correspondence related to out of service issues.
• Reviews mail for distribution to appropriate areas. Reviews/researches returned mail using internal and external sources for correct address.
• Categorizes and codes documents/correspondence based on nature of item, i.e., debt, inquiry, installment agreement, waivers, etc.
• Inputs documents to the appropriate case control system. Determines actions necessary to maintain accurate report files and deletes, adds or corrects information.
• Receives and reviews cases for closure process and determining proper closure disposition.
• Maintains all central files of debt, claims, waiver and remission case file folders.

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.

Work Schedule: Monday- Friday 8:00AM-4:30PM.
Telework: Not Available
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Serves as a first level supervisor (Branch Chief) with technical and administrative supervisory responsibilities.
• Supervises functions involving the preparation, analysis, interpretation and presentation of accounting data; the operation, maintenance, and modification of systems to meet local needs.
• Coordinates, and implements policy and procedural improvements, as warranted, to correct identified operational deficiencies.
• Maintains a corporate perspective of accounting programs and activities and a direct liaison with customers to mutually assess the effectiveness of accounting services in meeting their budget execution and financial management information needs.
• Provides professional direction to subordinates within the organizational unit.
• Reviews and analyzes new or revised accounting policies and procedures which affect program operations.

Plans, organizes, and directs the activities of the Group Commander's Support Staff (CSS), ensuring that CSS complies with legal and regulatory requirements and meets customer needs.

Exercises supervisory personnel management responsibilities.

Plans, organizes, and executes all Group information management and resourcing activities.

Manages training programs for administration (3A1XX) and personnel (3SOXX) in accordance with established command guidelines.

Serves as the Group point of contact and liaison with the servicing Force Support Squadron on personnel and manpower actions. Participates in special studies and projects relating to planning, coordinating, and analyzing the effectiveness/efficiency of the Group CSS in meeting Air Force Administration program goals.

Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.

Perform assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of governement funds.

Operate an electronic cash register, computer, or Point of Sale (POS) system to conduct financial transactions; perform opening and closing functions; issue entrance receipts, tour tickets, permits, etc.

Complete shift reports to verify money collected, accountable stock sold, and all machine transactions from the shift using shift accountability, receipt tapes; create accountability records (e.g. Excel spreadsheets) of fee collection transactions.

Inventory and/or restock fee program supplies and assist with placing orders and preparing requisition requests for equipment/supplies needed.

Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue may occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue or emergency response duties.

• As a Legal Student Trainee, you will do some or all of the following;
• Receive training in the principles, practices, concepts, work processes, regulations and statutes of one or more General Counsel functional areas designed to provide a career oriented introduction to DFAS and the General Counsel.
• Assignments include developmental experiences to prepare the incumbent for increasingly more complex work in the General Counsel arena. Assignments may be supplemented by on-the-job and/or formal training in the occupation.
• Independently plan, organize, and conduct studies of legal issues and cases generally encountered in the assigned area.
• Performs research on assignments from the Directorates Deputy General Counsel (DGC) and Assistant DGC by examining legal documents, historical files, and other legal resources on inquiries relating to a myriad of legal subjects.
• Examination is to evaluate the procedural and technical sufficiency of the action or legal matter; and, to evaluate factual and other information presented.
• Utilize manual and automated legal research methods to locate, extract, and compile relevant materials to assist the legal staff.
• Identifies pertinent facts and issues for research, suggests legal interpretations of reference materials, and prepares initial summary recommendations for attorneys.
• Drafts and edits legal and non-legal memoranda, research reports, and correspondence.

• The duties, described below, represent the major duties performed at the GS-08 level. The duties performed for developmental positions will be of limited scope and complexity to develop skills, proficiency, and work experience.
• Assigns work to subordinates based on work-load, difficulty of assignments, and the capabilities of employees.
• Meets directed goals for delivery of service, e.g. average wait times, abandoned calls, average call length.
• Identifies developmental and training needs of employees, provides or arranges for needed development or training.
• The incumbent is responsible and accountable for internal processes and administrative, technical, and automated system controls.
• The incumbent is responsible for handling and responding to escalated inquiries from both internal and external customers.

• Identifies, plans and coordinates various IT systems/software projects.
• Identifies project requirements; develops and implements project plans; coordinates and integrates project activities; manages project resources; participates in project reviews; and takes corrective actions as required.
• Plans and coordinates the selection, acquisition and implementation of technologies, information systems and software.
• Defines operating criteria and monitors installation and testing to determine the quality and efficiency of technology, systems and software.
• Ensures the project schedules are closely monitored to ensure requirements are being met in accordance with established budget limitations.
• Develops internal control and operating procedures and analyzes and evaluates their effectiveness, adequacy, and interrelationships internally and with other related segments.
• Ensures that current systems maintain the integrity of financial records required by the FFMIA, FISCAM, and RMF for all assigned systems.
• Forecasts, reviews and tracks system level budget through all budget initiatives (Direct System Reimbursable, Spend Plan, Execution, Program Budget Review).

• The incumbent provides authoritative interpretations of systems and software lifecycle management procedures for use by management and other IT specialists.
• Assists in the administration of contracts and provides input into development of statements of work, establishment of project objectives and project plans, evaluates technical proposals, and monitors contractor’s work performance.
• Ensures provision of adequate technical support of the major finance and/or accounting automated information systems. Ensures proper oversight of configuration management control procedures.
• Assists staff in determining priorities and ensures adequacy of project plans; technical proposals; and the analysis, design, testing, debugging, deployment, monitoring, and maintenance of software and systems.
• Performs studies to monitor and improve or enhance a major finance and/or accounting automated information system.

• Plans and coordinates the selection, acquisition and implementation of technologies, information systems and software.
• Identifies project requirements; develops and implements project plans; coordinates and integrates project activities; manages project resources; participates in project reviews; and takes corrective actions as required.
• Defines operating criteria and monitors installation and testing to determine the quality and efficiency of technology, systems and software.
• Provides feasibility analysis, system requirements, testing documentation and implementation phases.
• Evaluates new information technologies, processes, and software for application to mission information needs.

• Conducts reviews of a variety of assigned financial management, support and administrative functions throughout the Commercial or Vendor Pay Business Line.
• Develops recommendations for modifications or correction of deficiencies.
• Evaluates various problems as they occur within the Commercial or Vendor Pay Business Line, or as the result of documentation received from other agencies.
• Develops standard work processes to enhance detection and correction of errors, uniformity of application of procedures, and improvement of function productivity.
• Analyzes and evaluates Commercial or Vendor Pay financial management systems, public laws, governing policies, guidelines, rules, regulations, and precedents.
• Provides advisory services to management in relationship to performance assessments and keeps them informed of inconsistencies in work processes within the Commercial or Vendor Pay Business Line.
• The duties, described above, represent the major duties performed at the GS-11 level. The duties performed for developmental positions will be of limited scope and complexity to develop skills, proficiency, and work experience.

The duties of this position include but are not limited to:

• Manage complex projects and park assets.
• Develop scope, accurate budget, and goals for projects.
• Develop work breakdown structures and work plans to keep projects on tasks.
• Evaluate need for professional consultation and coordinates this consultation.
• Comply with NEPA and other compliance, resource management, and interpretation/education requirements related to complex projects.
• Manage 5-year plans for projects funded through cyclic, equipment replacement and other fund sources.
• Develop and manage a complex, multi-year budget that includes multiple accounts and fund sources.
• Supervise and manage facilities workforce to include novice and journeyman level workers.
• Mentor peers, youth program staff, and volunteers.
• Use FMSS, PMIS, budget and park partners to manage park assets in a manner that is fiscally and environmentally sustainable.
• Manage procurement and assigned controlled property.
• Maintain engagement in current safety training and demonstrates leadership in other safety program initiatives such as Operational Leadership and the Safety, Health and Wellness e-Tool.

REQUIREMENTS:

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• You will be required to obtain and maintain Contracting Officer Representative certification within 2 years of appointment.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Ensure that all necessary health/administrative information are integrated into Computerized
• Patient Record System (CPRS) by sending the documents to scanning.
• Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic.
• Participate in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Provides administrative support to professional staff.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Performs other duties as assigned.

• Coordinates maintenance and support activities of a major finance and/or accounting automated information system with IT specialists, project managers, and functional users to ensure system adequacy and efficiency.
• Assists staff in determining priorities and ensures adequacy of project plans; technical proposals; and the analysis, design, testing, debugging, deployment, monitoring, and maintenance of software and systems.
• Performs studies to monitor and improve or enhance a major finance and/or accounting automated information system.
• Identifies how system modifications or new systems or subsystems affect current systems; prepares cost analysis; establishes target completion dates; and prioritizes proposed system changes or developments.