Total 783 Customer Service job vacancies in Liverpool, L34 1PJ

Job Title: Support Worker
Contract Type: Permanent
Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday 9am – 5pm
Location: RSAP, Powerhouse, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

This role is part of RSAP. This service supports people who have experienced homelessness and are now living in temporary accommodation for up to 3 years.

You will be located in Powerhouse, Liverpool but spend time in the community visiting customers in their own properties, providing housing-related support to help them move on to more permanent accommodation.

You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!

The Role:

In the role of a Service Delivery Manager, you will be in control of the SEN Transport and Social Care Transport Operation, including a team of 7 officers and a Principal officer. The role reports directly to the Head of Passenger Transport and Fleet
As a Service Delivery Manager, you will work on schedules and processes to ensure service users safe and efficient carriage as well as liaising with contractors, service users, parents and carers, schools, daycentres and parent forums regarding service delivery
Other management responsibilities can include ensuring all controls are in place regarding safe transport such as risk assessments and relevant equipment such as harnesses and child seats in use if appropriate along with undertaking investigatory or disciplinary hearings and grievances
As a member of the SEN and Social Care Transport team, you must comply with current legislation and policies; ensuring staff and contractors meet required safeguarding and DBS requirements as well as monitoring and updating KPIs and financial information
The Service Delivery Manager will work closely with stakeholders, including other departments, Parent & Carer forums, Transformation team and respond to complaints, appeals, freedom of information or SAR requests related to the department and will ensure invoices and spend is accurately controlled and reported
Our offer to you:

35 hour working week
At least 31 days holiday plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
Part of the Local Government Pension scheme – option to join the AVC scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee assistance programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash
Next steps:

Closing Date is: Friday 29th November 2024

If you would like to talk to a member of the team about the role, please contact Peter Sass via Peter.Sass@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Applicants to go to website for more job details and a candidate pack.

MAT Recruitment are currently working with a dynamic PRU in Liverpool to hire a Learning Support Assistant to join a collaborative team and support young people through their learning journey. This is a temporary position, with the view to becoming permanent. In this role you will be working with a dedicated team and responsible to the School SENDCo.

Job Purpose:

To under undertake education support duties and assist the class teacher in the day to day needs of the pupils in their care, to enable the teacher to implement the curriculum and respond to the pupils’ needs.
To maintain complete confidentiality on all school matters.
Provide support for class teachers and help children with their educational and social development, both in and out of the classroom.
To contribute to the provision for children within a class or year group.
To contribute to the promotion of the well-being of children within the Academy.
To promote and safeguard the welfare of children you teach or come into contact with.
Be responsible, as a member of staff, for promoting and developing a positive culture and to ensure diversity within the Academy community is recognised and respected.
Contribute to the development of the Academy’s vision, values and aims and to abide by agreed professional behaviours and attitudes.
Duties and Responsibilities:

Provide pupils with the level and type of support specified by the teacher, whilst at the same time encouraging the pupils towards independence and accepting responsibility for their own behaviour.
Establish a good relationship with pupils by using language and other communication skills that the pupils can understand and relate to.
To supervise children during breaks – both lunch and play.
Encourage pupils to interact with each other in an appropriate and acceptable manner.
Promote positive pupil behaviour in line with Academy policies by the use of praise and encouragement.
If necessary, help pupils with toileting and dressing, paying particular attention to hygiene.
To supervise the children’s play involving toys and apparatus and role play under the direction of the teacher.
To assist with language and other activities under the direction of the teacher.
To supervise and support the activities of individual and groups of children under the direction of the teacher.
To undertake playground supervision during the mid-morning and/or afternoon breaks and to deal with unruly behaviour and, where necessary, report difficulties to a member of the teaching staff. Supervise children in the dining area ensuring good standards of behaviour and manners and reporting any incidents of unacceptable behaviour to the Behaviour Team or Year Leader.
Work under the direction of the teacher to prepare and maintain an effective learning environment, by preparing work materials and apparatus and clearing up afterwards.
Set out learning materials as directed by the teacher so that pupils are able to participate safely and effectively in the planned activities.
To liaise regularly with the teacher and/or take part in planning meetings, inset days and any other meetings as required.
Provide consistent and effective support for colleagues in line with the requirements and responsibilities
of your role.
To assist in the recording of lessons and assessment as required by the teacher.
To take part in training activities offered by the Academy and the county to further knowledge.
To take part in such activities, including swimming and outings, as may be required.
First Aid Duties
General Accountabilities:

So far as reasonably practicable, the post holder must promote safe working practices by employees and visitors in premises/work areas in which the post holder is located, to maintain a safe working environment for employees and service users.
Work in compliance with the Codes of Conduct, regulations and policies of the school, and its commitment to equal opportunities.
Ensure that output and quality of work is of a high standard and complies with current legislation/standards.
If this role would be of interest to you or you would like to learn more, please submit your CV and Cover Letter to us today!

MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2024. In order to meet this responsibility, we follow a rigorous selection process.  

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

Candidates must be prepared to commence in post 3rd February 2025. The post advertised is working for the Secure Care Division; as we are a mobile division you may be expected to work at any of the sites, and currently these are at Ashworth Hospital, Rowan View, Rathbone Hospital, Hollins Park and Aspen Wood. Please see detailed job description and personal specification attached for full details of job description, main responsibilities and personal specification. Applicants must have been in the UK for 3 years and those with temporary right to work must be on a visa that allows access to government funding, in addition you will need to have a visa that is greater than the length of the course plus an additional 6 months after to account for any additional resits. As this is a requirement, those who do not have the above won't be able to progress onto the next stage in the process.

1. To work in accordance with trust policies, procedures & standard operating procedures asappropriate.2. To accurately and efficiently order & supply stock and named-patient dispensed medicines,including supply of compliance aids and patient information leaflets.3. To follow up any outstanding orders for wards, clinics and service users on a daily basis in linewith standard operation procedures.4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.5. To be involved in the supply of clozapine to service users. This will include:a) Dispensing of clozapine (including utilising compliance aids) in accordance with standardoperating procedures.b) Liaising with patients, the clozapine monitoring service, and clinical team regarding theappropriate supply of clozapine.c) Receiving of clozapine blood results.d) Issue of medication to clients at clozapine clinic.e) Organising the request and receipt of up-to-date clozapine prescriptions.Pharmacy TechnicianTeam Leader(Dispensary/Stores) B6Senior PharmacyTechnician B5Pharmacy TechnicianB4Senior ATO B3ATO Apprentice B2 ATO B228/09/20226. To be involved in extemporaneous production of prescribed items where appropriate.7. To participate in the dispensing and stock supply of controlled drugs.8. To act as line manager to Pharmacy Support Workers (ATOs). This will include responsibility forall of the following: management & clinical supervision; appraisals; leave; sickness absence;disciplinary and grievance matters; recruitment and selection decisions; personal and careerdevelopment (including service specific training) together with involvement in investigations asrequired, ensuring mandatory training compliance.9. To replenish sundry items within the dispensary on a daily basis.10. To answer telephone enquiries from a wide range of staff groups with regard to prescriptions,medication top-ups, distribution an 11. Please refer to the JD for more information.

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) inLiverpool, Speke.


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 28th December 2024 at Liverpool site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on

17/02/25, 21/04/25, 23/06/25

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.



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This advert closes on Tuesday 10 Dec 2024

Due to a genuine occupational need we are currently only acceptingmaleapplicants aged18+for this role.

Candidates should not have previous healthcare experience if applying for this role.



Are you looking for the opportunity to develop a career in healthcare but have no previous experience or qualifications?

This opportunity consists of a 12 month apprenticeship programmewith placements across the Secure Care Division whilst undertaking an Intermediate Apprenticeship Health and Social Care Framework at level 2 - attending Hugh Baird College weekly for the duration of the course.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Only candidates who do nothold a CQF in Health and Social Care at Level 2 or full apprenticeship in health and social care at Level 2 can be considered.

Since 01/11/2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For unqualified roles this will be a premia of £600 - £4034* dependant on allocations.

*Allocations will be determined by the service, R&R will reflect the premia associated with each specific clinical placement for the duration of that rotation.

The Healthcare Apprentice position in the Secure Care Division is an exciting learning opportunity for the apprentice to gain valuable experience working in a specialist service whilst also undertaking an Intermediate Apprenticeship Framework at level 2. The apprenticeship will be undertaken over 12 months and will include exposure to both clinical and educational experiences.

Within this role individuals will be required to carry out assigned duties, involving direct care and observation of Service Users under the guidance and supervision of a qualified nurse or other team member where delegated.

Successful candidates will be required to participate in the shift system in operation within the ward/team/department.

Successful applicants must attend the education sessions provided to support the attainment of Intermediate Apprenticeship Framework at level 2.

Following satisfactory engagement with the course requirements, a band 3 Nursing Assistant post may be offered upon completion.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Candidates must be prepared to commence in post 3rd February 2025.

The post advertised is working for the Secure Care Division; as we are a mobile division you may be expected to work at any of the sites, and currently these are at Ashworth Hospital, Rowan View, Rathbone Hospital, Hollins Park and Aspen Wood.

Please see detailed job description and personal specification attached for full details of job description, main responsibilities and personal specification.

Applicants must have been in the UK for 3 years and those with temporary right to work must be on a visa that allows access to government funding, in addition you will need to have a visa that is greater than the length of the course plus an additional 6 months after to account for any additional resits.

As this is a requirement, those who do not have the above won't be able to progress onto the next stage in the process.






This advert closes on Thursday 28 Nov 2024

In agreement with Cheshire and Merseyside ICB vacancy panel, this post is restricted to colleagues who work within Cheshire and Merseyside.

You will be joining the Trust at an exciting time as we progress our work to improve the experience of our people. With a focus on creating a culture of belonging you will lead the organisation in creating a positive and productive working environment.

With experience working as a senior HR professional in a large, complex organisation, you will have proven ability in leading, transforming and delivering a range of People services, leading culture change and cross-organisational workforce programmes. With the ability to gain credibility with a range of stakeholders including trade unions, you will have the ability to interpret and advise on complex workforce and cultural issues.



A forward thinking and innovative member and leader of our People Directorate delivering our People Plan and our transformational programme. Able to deputise across the entire portfolio of the Chief People and Culture Officer with the ability to build credibility with, inspire confidence and demonstrably influence staff at all levels across our diverse services.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Contributing to building a culture which is actively anti-racist and supports our strategic framework. They will be an exceptional leader of people, with drive, vision, a strategic mind-set, clarity of purpose, proven track record of OD delivery and strategic thinking, an excellent grasp of HR and learning and development, and high levels of integrity. They will lead and support the delivery of our people plan, continuing to build on the transformation of our people function. They will lead on several major Trust-wide projects developing appropriate actions to respond to the various workforce challenges.



Working closely with colleagues to support collaborative working and develop and implement workforce strategies across the wider place and system.




This advert closes on Sunday 1 Dec 2024

We are seeking an experienced and motivated Social Care Assessor to join a well-established Adult Social Care Team. You will bring a wealth of knowledge of legislation and practical skills to support individuals in the community while working towards improving their quality of life.

• £19.40 LTD per hour inclusive of holiday pay
• 35 hours per week

Responsibilities

• Conducting Reablement assessments and creating detailed support plans.
• Completing Care Act assessments and evaluating eligibility for ongoing support in the community.
• Assessing individuals under the principles of prevention, reduction, and delay alongside care and support provision.
• Working with a diverse caseload, including individuals with hoarding concerns, substance misuse issues, mental health challenges, learning disabilities, and older adults.
• Utilizing Liquid Logic to record and manage casework accurately and efficiently.
• Supporting adults aged 18+ with a focus on person-centered outcomes.

Requirements

• Proven experience as a Social Care Assessor within a busy Adult Social Care setting.
• Strong knowledge of relevant legislation and the ability to apply it effectively.
• Proficiency in Liquid Logic or similar case management systems.
• Excellent written and verbal communication skills.
• Ability to manage a varied caseload and complete thorough assessments and support plans.
• Knowledge of the Care Act, Mental Capacity Act, and Reablement principles.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Are you interested in joining our excellent team to maintain our high standards of holistic care to acute, weaning and chronic respiratory patients? Do you have the skills we are looking for to ensure we get it right for every patient, every time?

Ward 23 is looking to recruit motivated Healthcare Assistants in a permanent position. We are a 33 bedded ward who provide support to patients who have respiratory diseases including chronic obstructive pulmonary disease, asthma, pleural effusions, bronchiectasis and many other respiratory diseases.

We are looking for the committed, compassionate and caring people that want to make a positive difference to peoples lives



Healthcare Assistant - Ward 23

Permanent

Fulltime

Are you interested in joining our excellent team to maintain our high standards of holistic care to acute, weaning and chronic respiratory patients? Do you have the skills we are looking for to ensure we get it right for every patient, every time?

Ward 23 is looking to recruit motivated Healthcare Assistants in a permanent position. We are a 33 bedded ward who provide support to patients who have respiratory diseases including chronic obstructive pulmonary disease, asthma, pleural effusions, bronchiectasis and many other respiratory diseases. We are currently the covid ward at present

We are looking for the committed, compassionate and caring people that want to make a positive difference to peoples lives









**Please be advised that this post will close once sufficient applications have been received, so please apply soon if interested**

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Job Summary
Under the supervision of a registered nurse assisting the Ward / Department team in providing the highest possible standard of care for patients and their families/carer.

The post holder will undertake a range of tasks and duties as delegated by a
registered nurse.

CLINICAL RESPONSIBILITIES
• Participates in all aspects of patient care with particular attention to personalhygiene and grooming.
• Provision of patients toileting needs, ensuring privacy and dignity is maintained.
• Support of patients in managing incontinence and promotion of continence.
• The recording of a patient’s fluid intake and output using fluid balance charts.
• Preparation and serving of patient’s meals, drinks and snacks. Assisting / feeding patients as necessary.
• The recording of patient’s dietary intake when indicated in the patient’s plan of care.
• Enable patients to maintain/improve their mobility by use of exercise and mobility appliances.
• Assist in the prevention of pressure sore development as directed by the Registered nurse in conjunction with the patient’s plan of care
• Carry out any movement and handling within the safe practice guidelines from your mandatory training and in relation to the patient’s manual handling plan.
• Obtaining specimens from patients for ward or laboratory testing.
• Removal of cannulae, catheters and nasogastric tubes
 Undertake the dressing of non-complex wounds (in accordance with identified competencies and in conjunction with the plan of care)
• Naso-gastric/PEG feeding once the tube has been passed and checked by a registered professional
• Prepare and maintain environments for clinical treatments and investigations
• Prepare patients for treatments, investigations or procedures including offering support, answering questions appropriate to own knowledge/experience and assisting in recovery
• Collection of Blood products from laboratory as requested
• Chaperoning and escorting patients to clinical departments within the hospital and to other hospitals for investigations.
• Assist Registered Nurse in performing last offices.
• General and clinical observations of patients, reporting anything untoward to Registered Nursing Staff, to include:
• Recording of blood pressure, pulse, temperature and respiration
rate
• Oxygen saturation monitoring
• Recording of peak flow
• Undertake blood glucose monitoring and venepuncture upon the direction of the registered nurse
• Documentation in patients nursing records of any care given, ensuring the entrt is countersigned by the Registered Nurse responsible for the patient at the time.
• Initiate Basic Life Support techniques as appropriate and provides assist to the registered nurse as required in prolonged resuscitation situations.
• Contribute to the development of Essence of Care and benchmarking
• Provide a verbal handover of the patients care under the direct supervision of the registered nurse
• Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.

GENERAL DUTIES
• Promotes effective communication within the multi-disciplinary team and takes measures to overcome communication difficulties
• Contributes to the management of aggressive and abusive behaviour
• General bed making/making up of clean beds in readiness for new admissions,and operation beds. (Refer to policy for the care of mattresses and beds).
• Clear and clean vacated bed spaces and prepare ready for use according to the ward/unit protocol.
• Prepare used linen bags for collection by Porters and ensure adequate supply of linen bags/skips ready for use.
• Assist in maintaining a clean and safe environment in all areas.
• Safe disposal of clinical waste and sharps as per Trust policy
• Be familiar with Trust policy and procedure for reporting clinical incidents, reporting of incidents if they occur.
• Attend to the needs of visitors and patients particularly those who may be distressed or bereaved.
• Care for patients property, including valuables, in accordance with Trust policy.
• Obtain demographic details and social history from patients/visitors to assist in the admission process.
• Provide support and assistance to new and junior members of staff.

CLERICAL DUTIES
• Undertake a range of clerical duties in the absence of or in support of the Ward Clerk to ensure a smooth running service, this may involve:
• Reception/telephone duties
• Basic computer skills
• Obtaining case notes/x-rays
• Filing
• Act as messenger in the absence of other more appropriate person e.g. to other wards, laboratory, Medical Engineering etc.
• Complete maintenance repair forms
• Monitor and maintain adequate stock levels of stationary, ward provisions, clean linen etc. completing as necessary requisitions forms for authorisation

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation


This advert closes on Thursday 28 Nov 2024

Care Assistants

Liverpool and surrounding areas

Min £12.00 per hour (Enhanced bank holiday rate)

Full and part time

We offer the flexibility of either a zero-hour contract or contracted hours, whichever suits your lifestyle the most.

About Prestige Nursing & Care Liverpool

Liverpool branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated close to Liverpool City Centre, much of our work is in and around our towns and villages within Liverpool. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver, specialising in homecare, and support work for children and young adults with an variety of needs.

What our clients are looking for

We have an exciting vacancy within the local Liverpool area for a Care Assistant to join our team and develop their care skills, working alongside our Branch Nurses and Care Staff with opportunity to progress. We are currently looking for a care assistant to visit our service users and assist them with medication, meal support, personal care, and socialising. In addition, this individual would have the opportunity to develop skills in areas of low-level clinical skills with further scope to train within more complex care.

Experience working within care is an advantage, but not necessary for the right candidate. You would be supporting individuals to live independently within their own homes, on a part time basis, and would have consistent individuals with whom you would build a rapport with.

Do you need experience?

As much as this is preferred, we do offer an excellent care certificate training programme for anyone who is new to care.

What we offer:

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment. Principal Responsibilities: Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. Ensure that their own knowledge/skill set and that of the team remain up to date. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. Provide IM&T service advice to inform IM and PO strategic business planning. Encourage the adoption of Agile approaches to solution developments. Ensure that all deliverables are compliant with the appropriate standards Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.




• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To provide a comprehensive and high quality secretarial/administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Thursday 21 Nov 2024

Liverpool CRHT are currently looking to recruit a Band 6 practitioner to join the team.

CRHT operates on a 24 hour, 7 day a week basis. CRHT offers to provide intensive home support to services users as an alternative to hospital admission. CRHT work collaboratively with a variety of services to support service users at home.

The post holder will be expected to work on a rotational shift basis in accordance with service demands, this includes working weekends and night shifts,

The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care within the framework of Effective Care Co-ordination (ECC).

The post holder will operate as part of an integrated Home Treatment Service but be expected to be flexible in terms of delivering care within a variety of environments.

The team will work to assess and provide treatment to service users with complex needs. Alternative options to admission will be considered where possible.

The post holder will demonstrate an attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

The post holder will be expected to participate in a 24hr roster system 7 Days a week, on a rotational basis as and when the service demands.

The core roles include; face to face assessment, specialist mental health assessments, supporting and sharing information with the wider police community and acting in an advisory capacity for people in conjunction with mental health law. The role also involves delivering training and education to police colleague’s and signposting to appropriate partner agencies.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Formulate, contribute to, and participate in, the development and implementation of assessment and care planning systems in collaboration with the multidisciplinary team

Manage a case load within the Crisis Resolution Home Treatment Team

Carry out generic and specialist assessments, including risk and provide therapeutic interventions/ home treatments within the most appropriate setting in accordance with the service users and/or carers’ needs. – Complete Gatekeeping for all Inpatient admission requests across the Merseyside footprint. Assess whether users can be managed safely within the community promoting quicker recovery. Assess Risks and collaboratively develop safety plans with users/carers. Ensure effective liaison with inpatient units across the Trust to facilitate early discharges or to undertake reviews of those users placed out of area. Act as the Duty Practitioner /2nd Duty, as part of a rotational roster.

Fully participate in ECC undertaking a care-coordinator role as appropriate

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the multi-disciplinary team.

Participate and promote positive intra-agency working.

Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without supervision and act as Named Nurse as required.

Participate and assist in setting standards of service user care based on sound research findings.

Act as knowledge resource in specialist area of practice to other team members and other agencies as required.

Where indicated and following completion of the relevant training the practitioner will act as a non-medical prescriber, at all times working within their sphere of clinical competence.


This advert closes on Sunday 1 Dec 2024

Liverpool Community Physiotherapy service provides therapy and rehabilitation in patients homes. We aim to promote independence and improve quality of life for people with physical problems caused by accidents, ageing, disease or disability. These include respiratory conditions, orthopaedic and musculoskeletal conditions, mobility issues, neurological conditions and those receiving palliative care.

If you’re motivated, with therapy experience and skills, a passion to be part this service, and share our aim for perfect care, we’d like to hear from you.

The role involves working across Liverpool community teams (North, Central, South, Neuro, Rehab at Home, Care homes and Falls) on a rotational basis to provide support to our patients in their homes and other community settings, which will enable you to develop skills and flourish within your career. If this interests you, come and join our fantastic team.

We’re a very supportive team with physiotherapists, occupational therapists and assistant practitioners.




The post holder will be expected to effectively manage a caseload of patient’s co-morbidities as an autonomous practitioner, using evidence based patient centred principles to assess, plan, implement and evaluate interventions of the patient group.

The post holder will provide leadership for junior staff, when appropriate, through supervision and appraisal. The post holder will participate in planning, development and evaluation of services provided, holding responsibility for defined service improvement projects.

The post holder will take a holistic approach in the assessment and treatment of patients, being responsible for the provision of appropriate, high quality therapy and care to a caseload which may be of a complex nature, using the appropriate model of care and evidenced based practice.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The post holder will be expected to effectively manage a caseload of patient’s co-morbidities as an autonomous practitioner, using evidence based/ patient centred principles to assess, plan, implement and evaluate interventions of the patient group.

To prioritise designated Physiotherapy referrals according to need, risk and service capacity.

To plan and implement patient centred individual and/or group interventions, using graded activity to achieve therapeutic goals including sensory integration difficulties within rehab hub setting.

To monitor, evaluate and modify treatment in order to measure progress and ensure effectiveness of intervention.

To ensure that the service users care plan is developed to meet the assessed need of the individual. To monitor, via performance management, the care plans developed for service users by all sector members to ensure that they are appropriate and of a high standard.

To liaise with family members, carers, GP’s and other professionals as necessary when completing the assessment and developing a care plan.

Understanding risk assessment, being able to assess risk and complete management plans.

The post holder will provide leadership for junior staff, when appropriate, through supervision and appraisal.

The post holder will participate in planning, development and evaluation of physiotherapy services within a designated area/team, holding responsibility for defined projects.

The post holder take a holistic approach in the assessment and treatment of service users / patients, being responsible for the provision of appropriate, high quality care to a defined caseload which may be of a complex nature, using the appropriate model of care and evidenced
based practice.

Work in partnership with other professional to enable patients / clients to be maintained in an appropriate environment, thus avoiding hospital admission.

To contribute to the maintenance and development of the Physiotherapy profession and facilitate effective learning within the area of practice for all students and practitioners.


This advert closes on Sunday 24 Nov 2024