Total 138 Customer Service job vacancies in Luton, LU4 0LU

Cadent Gas Ltd

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.



About the role:

We have a new and exciting opportunity to join our Asset Data team as an Asset Data Capture Support, on a 12month FTC basis.

As Asset Data Capture support, your role will be to travel within your region to ensure visual on-site visits are carried out on existing and new gas mains / assets that are being worked on by the operational teams throughout the various workstreams. You will additionally support with the site visits that are carried out for existing and new gas mains / assets while pipes are exposed, ensuring Operational Staff are notified of any DR4 Requirements, Shallow Mains Deviations, Stub Ends, Valve/ Governor Cards or Deviations from Design, including any H Code findings via Ctrl HUB forms.

As well as this, you will also be responsible for ensuring that the records for completed works are accurately captured to the required standard and returned to the Asset Data Team within appropriate prescribed timelines, identifying and escalating any discrepancies to their Team Leader, the Asset Data Team & Customer Operations, where appropriate.

This role will also require you to attend and constructively participate in regular team briefs, and where necessary attend internal/external training supporting with covering times of absence/annual leave, which may sometimes require flexibility around weekend working.

What you'll get to work on:





- Comply with the implementation of Process / Procedure Updates in line with Business Development and with Policy / Local Work Procedure developments.
- Comply with all HS&E procedures
- use the appropriate work equipment and personal protective equipment and participate proactively in achieving HS&E objectives including Process Safety & Lone Working Activities.
- Review and apply analysis of Performance and Quality MI Systems Feedback e.g. Allocated Reports, Whereabouts, DCT Performance Statistics.
- Ensure all information within project packs for each street is completed accurately and is submitted using relevant Cadent systems and where appropriate complete site photos & logs to support DR4s, shallow mains, stub lengths against REP2.
- Liaise directly with Site Managers and Cadent operational staff to ensure accurate data is captured and recording any details for Digitisable Services / Connections, inclusive of CSEP activities and Mains Test Certificates are appropriately referenced.
- Where required, support with Service Compliance Activities (Domestic / Non-Domestic), Plant Protection, DR/8 Compliance, CSEP Mapping Assistance.
- Liaise with Site Manager to advise where there is need for Records of Asset Errors (DR4/RbP and supporting information), valve cards and/or governor cards, syphons and other appropriate plant items to be recorded, DCT Calendars, Whereabouts Activities and Allocated Reports (ensuring they are included on drawings).
- Ensure the abandonment dates for each section of pipe on all project streets are correctly recorded, routine Operations (RO's) / Non-Routine Operation (NRO's) are appropriately referenced for all assets laid and assets abandoned, ensure Live Insertion Works are captured accurately with co-ordination with Operations. If a Live Head is left in situ, this should be recorded using the Viewing Dome Location and Pipe Protection & Cathodic Protection are referenced appropriately.




Who are we looking for:





- EUSR SHEA Gas Passport Holder
- Full UK Driving Licence
- Experience with Data Collector and GPS Software(s).
- Experienced in liaising with stakeholders to achieve the performance and quality targets / expectations.
- Experience is previously maintained and managed Site Visit Logistics (Appropriate for Data Capture)





What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities


Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion

Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

Proud member of the Disability Confident employer scheme

Are you passionate about enhancing young peoples’ careers? The school of Care and Science are looking for a lecturer who will inspire our learners to achieve their full potential during their time at West Herts College Group.

The right candidate will plan, deliver, and assess courses at levels 1, 2 & 3.

The candidate will be responsible for delivering skills and knowledge to high standards. This will be achieved by preparing resources, delivering lessons, marking student work, and supporting students with their whole programme of study.

We are seeking an industry specialist to teach and embed essential skills. Learners will complete invaluable work experience placements as part of their study programme, which will launch them into a career in the health sector with skills and experiences that align with their chosen career path.

This opportunity exists for an individual who wants to work in a stimulating and challenging environment to inspire our students to achieve their best. The successful candidate will need to have essential skills required, as well as knowledge of Childcare and/or Social Care and psychology. They will ideally have experience working with young people or apprentices either in a college or an educational setting. An inspirational and motivational approach is essential to educate and inspire learners.

Applicants should have a Level 3 in Childcare or Health & Social care qualification and relevant vocational experience. A teaching qualification would be advantageous; however, we would offer full teacher training to the successful candidate.

The successful applicant will become part of a highly motivated team who are dedicated to raising standards and improving outcomes for all learners.

We have both full time and part time positions available based at our Barnfield College Campus in Luton.

The closing date for applications is Sunday 24th November 2024. The successful candidate will join our team from January 2025.

You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be encouraged to upskill.

We offer a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.

If you have any questions or queries please contact a member of the Human Resources team who will be happy to help. WHC Group is positive about disabled people. If you need help applying for a role please contact us.

Proud member of the Disability Confident employer scheme

Bank Support Worker Hedge End - £11.44 pet hour

We’re on the hunt for genuinely caring, hands-on Bank Support Workers with a passion for enhancing the quality of life of the people we support.

As a bank support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Hedge end is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Bank Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Bank Support Worker Hedge End - £11.44 pet hour

We’re on the hunt for genuinely caring, hands-on Bank Support Workers with a passion for enhancing the quality of life of the people we support.

As a bank support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Hedge end is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Bank Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

To carry out all relevant forms of care under supervision and when proficient demonstrate procedures of care; supervise junior qualified and / or unqualified staff including student nurses whilst maintaining a safe working environment. Please see detailed Job Description attached.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone To have a thorough knowledge of all practice procedures. To work in accordance of written protocols/policies Filing post in medical records Photocopy/Scan documents as requested Process appointment requests, via telephone and digitally. Processing registrations of new patients. Signposting to other services Process patients change of address Process repeat prescription request in accordance with practice guidelines. Have working knowledge of telephone system. Answer telephone where necessary

EEAST has a new opportunity to experienced vehicle technicians to work with our Fleet service.

As a Master Vehicle Technician, you will lead the maintenance and repair operations for our fleet of ambulances and emergency response vehicles.

You will utilise your advanced technical skills and leadership abilities to oversee the diagnosis, repair,
and maintenance of complex vehicle systems, ensuring the highest standards of reliability and safety to
support our critical emergency medical response services.

Key Responsibilities of the Role

• To cover certain aspects of managing the workshop in the absence of the Workshop Manager as directed by the Workshop manager, including workshop loading, and Job Card quality checks, Warranty procedures.

• Lead and supervise a team of vehicle technicians, providing guidance, mentoring, and technical expertise to ensure efficient and effective maintenance and repair operations.

• Conduct advanced diagnostics and troubleshooting on ambulance and emergency response vehicles, utilising specialised equipment and software to identify and rectify complex mechanical and electrical faults.

• Plan and prioritise maintenance schedules and repair tasks, coordinating with fleet management and operational personnel to minimise downtime and maintain service readiness.

• Perform in-depth mechanical, electrical, and electronic repairs, including engine and transmission overhauls, brake system repairs, and component replacements, ensuring compliance with manufacturer specifications and health and safety regulations.

• Develop and implement preventive maintenance programs and procedures to prolong the lifespan of fleet vehicles and optimise operational efficiency.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (attached)

Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 4 Nov 2024

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Are you an innovative Lead Teacher in English, who is committed to improving the lives of pupils and young people? Do you want to work at a brand-new school where our approach to learning is centered around the individual child and supports them to achieve their personal best?

We are looking for a Lead Teacher in English to join our new Options Autism School - Claystone School in Luton, Bedfordshire. This is an exciting time to join a brand-new school and be a part of a team that believes ‘Embracing Difference leads to Endless Possibilities’ for all its pupils.

The school will have capacity for 48 pupils ages 4-11 years old and is due to open January 2025.

Our New Options School will cater for pupils who have ASC and Complex Needs.

Up to £50,000 per annum, depending on experience (not pro rata) Plus a Welcome Bonus of £2000**
Monday to Friday
Term Time only
Permanent
About the role

We require an experienced and qualified teacher who has the ability to make a significant contribution to our school. We are particularly looking for candidates with the experience to take on responsibility for Literacy in the whole School.

You will take a creative approach to teaching pupils according to their educational needs, ensuring delivery of the school curriculum in a way that maximises pupils’ achievement and ability to develop. The pupils may display some challenging behaviour due to their different needs, so staff are required to have experience teaching in an SEN school or have previous experience of working with SEN pupils.

Within this role, you will teach pupils in a fun and engaging way. You will also work with the support staff within the classroom to ensure that each pupil is getting the support they require, but also to ensure the smooth running of sessions and allow each pupil to have a positive learning environment. You will provide feedback to SLT, parents and carers.

For this role, you should:

Have a UK QTS or QTLS.
Have previous experience teaching in an SEN school or have previous experience of working with SEN pupils.
Have experience teaching and be able to plan fun and engaging sessions.
Have the ability to lead the development of Literacy programmes across the school.
About the school

Our new Options Autism School - Claystone School in Luton, Bedfordshire will have capacity for 48 pupils ages 4-11 years old and will cater for pupils who have ASC and Complex Needs.

The school is due to open January 2025.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.​

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*4DWW will be rolled out when the school is fully staffed.

**Welcome Bonus is payable as £1000 upon successfully passing Probation (month 6) and a further £1000 upon completing 12 months continuous employment.

Management of the recruitment process for all bank workers. Coordinate the induction and training processes for all Bank workers. Ensure that ongoing training is completed to the required timescales and documented, by monitoring and auditing compliance and attendance. Managing the booking and allocation of Bank and Agency workers (across all staffing groups), ensuring that appropriate approval and governance processes are followed. Ensure that timely responses and ongoing updates are provided to services requesting information or booking of temporary staff, escalating concerns regarding inability to fill at an early stage. Ensure compliance with Health Board policies and procedures, escalating areas of non-compliance or concern to the Resourcing Advisor. Ensure robust audit trails are in place in relation to all Temporary Staffing activity. Process invoices relating to Agency and Locum work across staffing groups, ensuring that requests are recorded and approved appropriately on the system and ensuring timely processing. Assist in the process of verification of Bank worker timesheets, to include study, annual leave and expenses. Monitoring Bank Worker usage, to include, regularity, WTD and volume, ensuring that this is regularly reported to the Resourcing Advisor and escalating to services where appropriate. Assisting in the completion of procurement documentation in relation to the booking of Agency staff, for example, call off contract documents. Support the Resourcing team to ensure appropriate equipment and stock levels are maintained, monitoring stock levels and requesting orders as appropriate.

Location: Luton

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Are you interested in a career in maternity?

We are offering a Diabetes Maternity Support Worker role which plays a crucial role in supporting clinical care for our diabetic women.

If you have a passion for providing high standards of care during a woman's journey to motherhood then this is the job for you!

Join a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As well as offering a competitive salary, annual leave and pension package the Trust prides itself on providing a varied and wide range of staff benefits.

An exciting opportunity has arisen for an enthusiastic Maternity Support Worker to play a pivotal role in the delivery of care to our women who have diabetes and participate in the safe and effective management of the midwifery services under the supervision of registered nurses and midwives.

The Diabetes Maternity Support Worker will contribute in a variety of activities of patient/client care to the level of experience and assessed competence that he/she has acquired. The service users come from a variety of cultural backgrounds and the Diabetes Maternity Support Worker must be able to communicate effectively.

We are looking for an individual who is committed, compassionate and self-motivated, able to work well within a team and under pressure. We are looking for a friendly professional with excellent communication skills, ability to form good partnerships. You will join a modern and progressive Trust that believes that helping to keep our staff healthy and happy is one of our key responsibilities.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Please see the job description and personal specification attached for full details of the job role.


This advert closes on Thursday 7 Nov 2024

Please see the job description and personal specification attached for full details of the job role.

Victim Support is recruiting for an Independent Domestic Violence Advisor (IDVA) to be co-located within mental health inpatients units covering Bedfordshire This is a full time role but part time would be considered. This role is on a fixed term contract until 30th June 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…..

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for an Independent Domestic Violence Advisor (IDVA) to compliment our existing IDVA working alongside East London Foundation Trust. This is a full time role but part time would be considered, on fixed term contract. The aim of this role is to support victims of domestic abuse who are inpatients across Bedfordshire. This role will be working with victims of domestic abuse who are predominately risk assessed as standard/medium. This role will also work alongside our other specialist services covering Bedfordshire.

As an IDVA you will be:

• Providing a high quality support and advocacy service to victims of domestic abuse.
• Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service through individual safety planning, advocacy, emotional and practical support.
• Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
• Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
• Promoting the service and raise awareness of domestic abuse through the delivery of training

You will need:

• Experience of working in support and advocacy with victims of domestic abuse is advantageous
• To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
• To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

For full and detailed job description, main responsibilities and person specification, please see the attached document. PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT APPLICATIONS FROM ANY APPLICANT WHO REQUIRES UKVI SPONSORSHIP. Please seeCheck if you need a UK visa - GOV.UK (www.gov.uk) No agencies please.

The position being recruited for is a Field Service Engineer CV, on a permanent full-time contract, this role will be homebased and customer site based. Candidates need to be based in and around the Luton area north of the M25, this would allow good support to the Oxford area and also Norwich amongst other locations.

We require someone not only based in the area above but from a HGV and Bus background, this role is not for anyone that's is car technician or from an industrial, Marine background etc, you will need to have Bus and HGV experience, we are also looking for someone experienced not someone with less than a years' worth of experience and experience being in the field.

Core responsibilities

• Field Service support- Commercial Vehicles Division, Electric Drive and Diwa bus transmission systems
• Carry out diagnostics and repairs at customer and 3 party sites.
• Carry out major unit exchanges at above
• Support to OEMs as
• Support with new product introductions
• Support sales team in CV department to increase awareness of product performance, share field service opportunities and drive growth.
• Provide technical support and advice to sales colleagues where appropriate.
• Develop and maintain good working relationships with customers and their representatives.
• Liaise with Health & Safety and Field Service Managers on any issues arising from the day-to- day tasks.
• Work with customers to minimise downtime of
• Adhere to all H&S and Environmental
• Always work safely and professionally, in accordance with the relevant documentation
• Carry out work at workshop facilities as required.
• Complete all paperwork once assignment is finished and submit as soon as practical.
• Complete engineering reports in a timely manner
• Manage expenses
• Monitor and control stock levels within individual's
• Maintain company vehicle in accordance with company policy.
• Carry out stock takes in line with annual
• Share product knowledge with colleagues where possible
• Working unsociable hours may arise to meet the requirements of the business.
• Work reasonable additional hours to meet business needs.
• Use reporting procedures to feedback quality related issues noted during the work
• Ensure all assigned training within PEP and iHasco are kept up to date.
• Undertake product specific training when
• Always represent in a positive and professional manner.

Professional Experience & Education

• Completed engineering apprenticeship as minimum, level 5 qualification or higher preferred.
• Background in field services and engineering
• Experience with electric vehicles
• Excellent diagnostic capabilities
• Good IT skills
• Full UK driving license.

New Employees must pass a Drugs and Alcohol related Medical upon starting within the Company.

Package Details: -

• Permanent Contract
• Company Vehicle
• Monday - Thursday, 8am to 17pm, Friday 8am - 15:30pm a 41-hour working week.
• £50k - £60k (dependent on experience)
• Annual Bonus (pro rata on year of joining)
• 20 days holiday (pro rata on joining)
• Pensions 3% EE and 6% ER
• Life Assurance
• Salary/Bonus Sacrifice
• Private Health Care
• Dental Health Care
• Cycle to work scheme.