Total 142 Customer Service job vacancies in M3115 - Toronto Eaton Centre (250 Yonge St, Toronto, ON) - BMO

Listed below are the details and the purpose of the job, and what tasks are involved. It is important and advisable to refer to this when submitting your application for the post.

About me and the role

I live in my own home and need support with personal care, activities, preparing meals and housekeeping.

I am looking for a trusted companion to support me to improve my confidence, independence, communication, and general wellbeing while keeping me safe and helping me to enjoy life.

I like visiting country parks and cafes, puzzles, and movies, and see my family regularly.

We are looking for a positive, supportive, and proactive individual with experience of caring for people with additional needs.

The successful candidate will be employed by my sister as my budget holder and care manager and will become part of a small support team. Full training will be given through shadowing existing team members.

Tasks and duties

Food and drink

Preparation of meals / snacks
Working with the client to prepare his own drinks and meals where possible
Managing personal hygiene

Maintain personal care routines including support with washing, changing clothes, shaving and brushing teeth
Support with personal healthcare appointments as needed
Interests and community access

Support to explore different interests both inside and outside the home.
Support to access the local community to enjoy preferred activities
Maintaining the home

Support to ensure the clients home and garden is kept clean and tidy.
Encourage the client to engage in simple household activities to build confidence in this area
General

Develop and maintain routines that the client is comfortable with including day, and night routines.
Follow the client care plan and direction from the team leader.
Gently encourage communication through relationship building
Person specification

Listed below are the skills, competencies and qualities that are essential and desirable for the post.

Essential

Kind, empathetic, and supportive nature
Trustworthy and reliable
Ability to work without supervision
Previous experience in a similar role
Able to communicate effectively in English
Able to work around smoking (outside only)
Desirable

Experience with autism
Days and times of work

The client needs 24-hour support and 9.5 hours of 2:1 care and is supported by a small team to promote relationship building.

Long Day shift: 07:00hrs – 20:15hrs

Short Day shift: 08:00hrs – 17:00hrs

Night Shift: 20:00hrs – 07:15hrs

(Some flexibility around hours possible if needed)

Shifts are agreed with the team leader and generally will rotate depending on team needs / preferences. There is likely to be opportunity to occasionally work more hours if desired. We are looking for a team member who is willing to cover some night shifts.

Terms and conditions

The Annual holiday entitlement will be equivalent to the work which would normally be done during 5.6 consecutive weeks.
The post is subject to the following

A satisfactory enhanced Disclosure & Barring Service (DBS) check, the cost of which will be covered by the employer.
Satisfactory references from two referees are preferrable but not essential.
Completion of a satisfactory probationary period of 6 months.
How to apply

If you wish to apply for this position, please send your CV and a covering letter to SIL.

Or you can complete an online application here: https://www.suffolkindependentliving.org.uk/application-form-1

Please ensure you use the reference 4998

Telephone: 01473 603876

Post - Address:

Suffolk Independent Living, IP City Centre, Unit 21, 1 Bath Street,

Ipswich, Suffolk, IP2 8SD.

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Alana Horne.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Kellie Smith (see contact details)

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

Further information regarding this role can be obtained via the job description and person specification within this advert.

Required ASAP

Are you passionate about education and supporting teenagers?
Do you have experience of working in a secondary school and could you make a difference working with SEND students?
Do you have skills in Science and /or English?
We are seeking to recruit enthusiastic and motivated Learning Support Assistants to join our Learning Support Team.
The role is to assist and support the integration of students with physical disabilities and / or special educational needs within a mainstream school. You will be supported by strong leadership in the school coupled with a fantastic team spirit and genuine collegiality across the team and across the school.
Staff are engaged with professional development and are supported in exploring new ideas. Sunbury Manor School is a mixed, 11-16 Single Academy Trust. We are proudly comprehensive and serve a wide community on the edge of Surrey and Southwest London, that is vibrant and ambitious. Sunbury Manor has a very clear ethos and you will see it when you visit our school; strong, positive relationships that create an environment where teachers can teach exceptional lessons and students can make exceptional progress.
36hrs per week, Monday—Friday (8:00am—4:00pm). Term-time only.
Please note, all non-classroom based roles are required to undertake a 40-minute lunch duty for which an alternative lunch break will be provided.
We offer an excellent Professional Development programme at all stages of your career, we also offer Westfield 24/7 Employee Assistance Programme, Westfield Health Cash Plan, Westfield Rewards (discounts from hundreds of leading retailers, restaurants and destinations), free gym membership at the neighbouring leisure centre and staff laptop. To apply please use the apply now button and complete the online application form.
Closing date: Monday 25th November 2024 @ 9 am
Interview date: w/c Monday 25th November 2024
We strongly encourage early applications. Applications will be considered as they are received and we reserve the right to appoint before the closing date.
All applicants must have the right to live and work in the UK.
Important information: Please note as part of the schools safer recruitment process we engage with an external provider to complete a full Social Media check on all shortlisted/recruited applicants. The process is a mandatory part of our recruitment process and requires the agreement in advance from the applicant, If you do not/will not give agreement to such searches then please do not apply as we will not be able to further your application.
Sunbury Manor School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS check is required for all successful applicants.

Are you committed to maintaining high standards of cleanliness and health & safety? Based at our state-of-the-art Omega Distribution Centre, located at the Omega Business Park just off Junction 8 of the M62, we are now looking for Distribution Centre Cleaners; you’ll play a vital role in ensuring our operational facilities provide a safe and welcoming environment for colleagues and visitors. Reporting to the Cleaning Team Manager, you’ll contribute to the smooth running of our cleaning operations by completing both scheduled and ad hoc cleaning tasks to an exceptional standard.

In this role, you’ll focus on upholding health and safety compliance, replenishing stock levels, and completing all mandatory training. Your attention to detail and proactive approach will ensure that all cleaning activities meet our rigorous standards, supporting the efficiency and functionality of our distribution centre.

Working as part of the wider cleaning team, you’ll collaborate with various departments across the site, including Warehouse Operations, Transport, and Maintenance, to deliver a seamless and effective service.

Package

• £11.88 per hour
• Day Shift
• 37.50 hours per week
  • 7.50 hour shifts (plus 30 min unpaid break)
• 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite subsidised Health and Fitness Centre
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Overview

• Scheduled Cleaning: Complete all allocated cleaning activities to meet the required standards.
• Ad-Hoc Requests: Respond promptly to unplanned cleaning tasks as needed.
• Health and Safety Compliance: Perform equipment checks and adhere to all safe systems of work policies.
• Training: Complete all mandatory and refresher training to ensure competency.
• Stock Management: Replenish cleaning stock to maintain required levels.
• Documentation: Accurately record information in compliance with company policies.
• Team Support: Provide assistance across the cleaning function in line with business needs.

Minimum Criteria To Apply

• Experience in a fast-paced environment, such as warehousing or hospitality, is desirable.
• Strong organisational skills with the ability to prioritise workload.
• Effective communication skills and a team-oriented approach.
• Proactive problem-solving skills with a willingness to learn and develop.
• Commitment to upholding high health and safety standards.

About The Company

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 5 million customers each week.

With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!

To undertake through each patients individual care plan, those duties delegated by the Team Leader and Case Manager, which the Health Care Assistant has been trained and is competent and confident to perform. These tasks include: - Re-assess patients in receipt of products from the Trust as delegated by SpecialistNurses. Provide support for patients and carers. Be competent in undertaking urinalysis, and obtaining urine specimens. Assist/advise in the completion of bladder charts (frequency and volume diaries). Communicates very sensitive condition related information to patients and relatives with empathy and reassurance. Record personally generated patient interactions and interventions and update them as agreed and instructed. Recommend products as agreed, To deal as appropriate with unpleasant conditions such as exposure to body fluids. Undertake drainage of residual urine (female patients), ( once competency is achieved) Provide emotional care for patients within your specialist sphere of work. In the course of your clinical work provide appropriate help to patients who require physical assistance. Organises own workload in conjunction with team and Trust requirements. Use a computer tablet remotely for all patient records. Record data and evidence of activity as requested via Systm One Provide teaching informally on a one to one basis ie to patients/carers Interpret the combined results from urinalysis, portable bladder ultrasound and bladder charts (frequency and volume diaries), seeking advice from colleagues as appropriate. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

Undertake a patient facing and patient supporting role to ensure effective medicines use, through shared decision-making conversations with patients. Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews, processing prescription queries and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. Support, as determined by the GP Lead and Clinical Pharmacist, medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, reviewing medication upon discharge / admittance. Provide specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information and help in tackling local health inequalities by identifying and referring patients to the Care Co-ordination Team. Take a central role in the clinical aspects of complex drugs and shared care protocols and liaising with specialist pharmacists for more complex patients. Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Assist in the delivery of medicines optimisation, management incentive schemes and patient safety audits. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics). Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and locally commissioned enhanced services. Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and Clinical Pharmacists to review the more clinically complex requests. Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) to the administration team. Perform medicines improvement work to maximise safe, cost-effective best practice in prescribing under the supervision of the GP or Clinical Pharmacist. Liaise with clinicians and administrative staff to resolve medicine-related queries. Support the Clinical Pharmacists in Structured Medication Reviews (e.g. organise necessary monitoring tests before SMR). Support medicine reconciliation of patients whose care is transferred back into primary care in a timely and effective manner liaising with patients and other providers to ensure patients receive appropriate medication post discharge. Assist Clinical Pharmacists with any searches, data collection and medicine safety tasks. Implement changes to medication that result from CAS/MHRA alerts, product withdrawal and other local/national guidance. Work collaboratively with the Practice team. Develop relationships and work closely with community, hospital and MMT pharmacy colleagues and the wider health system. Participate in practice meetings, patient participation groups and other local meetings to improve engagement with the role of pharmacy technician.

A fantastic opportunity for a Night Receptionist to join our team in voco Oxford Thames on a Full-Time contract!

The shifts are from 22.45 to 07.00 / You will earn £13.00 per hour – equal to £27,040.00 salary.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.

With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.

voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.

Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace..

Check out our Instagram page @vocooxfordthames

As a Night Receptionist, you will play a vital part in delivering a superior guest experience. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Night Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Part of the role is to serve alcohol to guests as required
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Night Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Taxi subsidy for shifts starting/ending between 23:00-06:00
• Subsidised childcare support
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Night Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

An exciting opportunity has arisen for a committed, competent and passionate Clinical Lead to join the Mid Mersey Crisis Resolution Home Treatment Team. Covering the boroughs of Halton, Warrington. Knowsley & St Helens.


Responsibilities:

Ensure the delivery of quality care

Build/maintain the positive reputation of the team/service

To work alongside staff to support, feedback and develop their clinical skills and experience;

To provide Clinical Leadership and direction working towards continually developing the service and improving standards

Work to NMC and CQC guidelines and regulations;

Supporting the training and development of the staff;

Maintain accurate records;

Responsibility to complete quality audits within the team.

Clinical supervision skills.

Expertise in clinical assessment and decision making.

The ability to work autonomously as well as part of a team.

Complete, review and present RADAR & 72 hour reviews as required.

Complete, review and share learning od clinical audits both with senior leadership team and CRHT

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

MANAGERIAL

Provide effective leadership to the team.

Work closely with their collages across the mental health care division

Formulate and implement local clinical and operational practices and procedures as appropriate.

Ensure the effective deployment of staff and other resources to deliver the required service and the agreed standards. This would involve the review and management of rotas and deployment of staff.

Participate in the recruitment and selection process in accordance with Trust policy.

Ensure effective induction of staff in accordance with Trust policy.

Ensure exit interviews are offered to staff on leaving the organisation/ moving teams within the Trust.

Manage and co-ordinate all services delivered to the service user within the clinical area, optimising all available resources.

Ensure the implementation, monitoring and updating of an operational policy / pathways and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice.

Ensure that Trust policies and procedures are understood and adhered to by all staff within their scope of responsibility.

Develop local protocols involving team members and acute trust to ensure a high standard of service delivery is achieved and maintained.

Lead and ensure staff participation in the formulation of new ideas/ suggestions to improve service user care and service delivery.

Lead on and participate in the performance monitoring of services in accordance with national and local targets.

Provide statistical information on workforce and service user activity as required.

Assist in the maintenance and updating of the team’s equipment inventories and services schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Maintain and monitor a framework for risk management and Health and Safety that ensures timely and effective planning and appropriate actions.

Investigate complaints and incidents in accordance with Trust policy.

Undertake Serious Untoward Incident investigations/reviews as required.

Ensure that all staff are regularly updated and have knowledge of all emergency procedures.

Active participation in multidisciplinary decision-making process regarding patient care in the capacity of an autonomous clinician.

CLINICAL

To lead the development of the Service and ensure a high level of clinical leadership within the given area of expertise to other staff within the Service.

To provide a specialist liaison mental health screening assessment, including risk assessment and differential diagnosis, using diagnostic criteria, assessment tools and rating scales.

Independently assess, plan and identify mental health needs, facilitate appropriate care and treatment.

Non-Medical Prescribing: Registered practitioners who are Non-Medical Prescribers are accountable for their prescribing activities by ensuring they are aware of their professional accountability and any restrictions or special considerations in their prescribing practice. Qualified Non-Medical Prescribers must register their qualification with their Professional Body and with the Trust Database in accordance with the Trust Non-Medical Prescribing procedure. Supplementary prescribers must work within Clinical Management Plans in close association with a medical practitioner.

To acting in a consultative capacity as a specialist mental health clinician within the general hospital setting and team, to include advice on medication and contributing to diagnosis.

Supporting the development of a skilled and flexible workforce, supporting junior staff to achieve their full potential in line with the Liaison Competency and Nursing career framework.

Take an active role in education in line with key performance indicators

To develop and maintain partnership working with a wide range of statutory and voluntary agencies.

Effective and autonomous management of clinical caseload.

Making unsupervised decisions in respect of patient’s clinical priority and the suitability for inclusion into and discharge from specialist mental health services.

To act in accordance with infection control policies of the Trust due to frequent exposure to and contact with infectious conditions and substances.

Advise on manual transferring, mobilising and transporting of patients.

Give/receive regular clinical supervision as per Trust policy.

COMMUNICATION AND ORGANISATIONAL

To engage in a high level of communication with Senior Management – both in the Trust and services in the community.

The post holder will be pivotal in ensuring the co-ordination of multiple services to ensure discharges are appropriate and facilitated in a timely manner, and will be organise, manage and develop comprehensive discharge plans with community services.

To deal effectively with issues which are frequently confrontational and complex requiring the use of skills in sensitivity, diplomacy and negotiation.

Adapt communication to take account of others’ culture, background and preferred way of communicating.

Provide feedback to others on their communication where appropriate shares and engages thinking with others.

Maintain the highest standards of integrity when communicating with patients and the wider public

EDUCATION AND DEVELOPMENT

Organise and undertake ward based teaching where appropriate ensuring that the environment is suitable for student nurse placements.

Lead and support the implementation of evidence based practice in line with current research.

Work closely with Education Facilitator to assist skills acquisition and facilitate workforce planning and development.

Coordinate preceptorship and mentorship for all staff including those in training.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Promote a positive learning environment by contributing to teaching, training and supervision of junior staff and learners within the organisation.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Design and deliver an ongoing programme of formal mental health education in conjunction with post graduate teaching department to all professional staff within the acute hospital setting.

Provide regular service awareness sessions for staff across hospital settings.

Provide evidence to support development around the Trust appraisal system which includes KSF.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

SERVICE DEVELOPMENT

To develop, implement and review liaison service operational policies.

To ensure both Trusts receive outcome monitoring data.

To establish implement and review patient care pathways/protocols and practice guidelines.

To develop competencies in self and which safeguard practice and effectiveness of role.

Effectively manage allocated/available resources.

To complete six monthly statistical review of service activity and report to service manager.

Contribute to strategic forums as directed.

RESEARCH AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Thursday 28 Nov 2024

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.