Total 322 Customer Service job vacancies in Milton, Florida

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.


Pharmacist Manager-Medicines Optimisation & Clinical Lead for Care of the Elderly

Department: Pharmacy

Band 8b £62,215 - £72,293 Per annum

Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you a highly experienced clinical pharmacist with a passion for high quality patient centred care? Do you have experience across a wide range of medical specialities? Are you experienced at working within the wider multi-disciplinary team and showcasing the unique skills which the pharmacy team can add to patient care? Are you keen to harness the skills of both pharmacists and pharmacy technicians to support the development of pharmaceutical care fit for the future?

Now is an excellent time to join of the pharmacy team at MKUH; we are a friendly, forward-thinking, and innovative department who continue to grow in both size and influence. Recent enhancements to our working environment include a major departmental refurbishment, the introduction of a new Pharmacy Robot, the establishment of a new Pharmacy and Aseptic Unit in the Cancer Centre, and the opening of a new Outpatient Pharmacy.

Are you the person to help us make this happen? If so, we look forward to hearing from you.

For additional information about this post, please contact:
Jill McDonald (Associate Director of Pharmacy – Clinical Services, Education, Training & Workforce) on 01908 995712 or jill.mcdonald@mkuh.nhs.uk

Interviews: W/c 4th November 2024

You will work closely with the Clinical Director of Pharmacy, Associate Director of Pharmacy (Clinical Services & Workforce), Associate Director of Pharmacy (Operations & Governance) and the Chief Pharmacy Technician to develop and implement the strategy for the future of our pharmacy services.

Along with the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Medicine and the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Surgery and Womens & Childrens, you will be responsible for the development, delivery and evaluation of Medicines Optimisation and Clinical Pharmacy Services across all divisions within the organisation.

You will also be responsible for ensuring there is adequate clinical supervision and line management support for the principal, specialist, rotational and foundation pharmacists working within the clinical service.

We are looking for a highly motivated individual who shows a commitment to delivering excellence and working with us to make MKUH pharmacy a great place to work.

Our standard working hours consist of four long days (8 am to 6.30 pm) per week; in addition you will be required to work Saturdays, Sundays, and Bank Holidays on a rota basis. After a period of induction and training, you will contribute to the two-tier pharmacy out-of-hours service.

'83% of this staff group report that their immediate manager shows a positive interest in their health and well-being, cares about their concerns and provides adequate support.’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust.

This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 21 Oct 2024

Sales Support Specialist

Hybrid Role - Milton Keynes

Salary from £26,447 per annum, 27 days holiday plus bank holidays + Company Car + Benefits

Full Time Perm

Closing Date: 21st October 2024

The purpose of the role is to resolve Dealer, Brand and VWFS UK Sales escalations that are preventing achievement of VWFS UK commercial targets and directly impacting upon Dealer and customer satisfaction as well as being a key driving force in managing SLAs - bringing actions and task owners together.

RESPONSIBILITIES

• Be a key link between Dealer, Reginal Development Consultants and VWFS UK Sales workflow together with our internal departments to provide timely and effective resolution to specific escalations
• Thoroughly investigate complex escalations and assess for any risk and opportunities and inform appropriate stakeholders
• Taking inbound calls supporting the retailer network
• Create clear plans for managing the changing priorities of key dealer and brand contacts in order to support timely and effective resolutions to incoming queries
• Escalate process failings to the correct department and pull together factual investigations in order to support overturning or rectifying any poor customer, dealer or Brand outcomes
• Identify root causes to repetitive process failings, provide suggestions for improvement and be responsible for coordinating change request activity
• Work closely with the wider sales team to identify performance risks and opportunities so that we stay on track to hit our commercial targets
• Use Salesforce to manage activity and query resolution, ensuring the correct allocation of tasks to owners. Drive robust processes for follow up and completion, ensuring the department stay within agreed service levels
• Support Reginal Development Consultants with retailer coaching around VWFS process to ensure efficiency and right customer outcomes.

SKILLS AND EXPERIENCE

• Excellent written and spoken communication capabilities including telephony
• Full PC literacy essential
• High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity
• IT literate with the ability to grasp new systems
• Strong Excel skills
• High level of time management and organisational skills
• GCSE passes at Grade C or above, or equivalent, in Maths and English
• An understanding of the Data Protection Act and Consumer Credit Act and FCA is desirable

WHATS IN IT FOR YOU?

• Salary Starting from £26,447
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust. This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of STEM

Location: Willow Park School, Milton Keynes

Salary: £45,000 per annum

Hours: 40 hours per week, Monday to Friday 8am - 4pm

Contract: Permanent, Term Time Only

Start date: January 2025

UK Applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of STEM to join our close-knit team at Willow Park School located in Milton Keynes.

About the Role

The Headteacher is seeking to appoint an enthusiastic Head of STEM to join this thriving specialist SEMH School. Responsible to the Curriculum Lead / Deputy Head Teacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally, we are looking for a qualified Teacher of ICT / Computer Science with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting. We welcome team members who can offer other subjects under the STEM umbrella and deliver a modern twist to the curriculum and extra-curricular activities.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Qualifications required

QTS
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Customer Resolutions Team Manager

Salary and Benefits: Starting from £34,037, company car, 27 days holiday plus bank holidays, generous pension scheme and so much more.

Full Time Permanent

Closing Date: 18th October

About our team:

Our Customer Resolutions team are here to make sure that we offer all of our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way..

What you'll be working on:

You will be responsible for managing the performance of the team of Executives. Through effective coaching and support, you will lead by example with a determined focus on great customer outcomes.

You identifying opportunities for continuous improvement, in an effort to ensure optimal quality and consistency of resolutions.

You will be responsible for monitoring complaint volumes and the continuous progression of individual complaints progress to ensure regulatory timescales are achieved and outcomes are delivered in line in line with the expectations of Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and New Consumer Duty (NCD)

Your day to day:

• Leading and motivating a team of Customer Resolutions Executives and maximising their performance through delivering continuous coaching, support and by instilling a strong customer-centric focus.
• Managing multiple relationships with senior internal and external stakeholders, including but not limited to BoM, Brand Managers, BDM's, CSC, internal/external solicitors and FOS
• Monitoring caseloads at team and individual level to ensure Executives are progressing complaints in a timely manner, engaging with FOS and internal/external solicitors where appropriate in order to reach a satisfactory outcome
• Helping your team to ensure they are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Accountable for team specific complaint types, ensuring that appropriate resource is assigned to provide timely resolutions and adherence to regulatory timeframes
• Where required, be competent to manage complex, high risk and/or high profile/media complaint escalations and BoM complaints
• Ensure team are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Support decisions based on evaluated customer circumstance, inconvenience and distress, ensuring outcome is fair and balanced to achieve an appropriate and proportionate resolution
• Negotiate on a regular basis with Volkswagen Brand Customer Service Centre (CSC) and Retailer Network in order to reach an appropriate multi-partite solution ensuring the best outcome for the customer
• Conduct appropriate Quality Assurance activity which could include, but not limited to; call and written correspondence monitoring, process and procedure adherence and customer outcome audits, to ensure team meet or exceed quality standards

Desired Skills and Experience:

• Proven ability to liaise with and manage stakeholder expectations.
• Confident in dealing with, and managing expectations of customers and colleagues.
• Ability to demonstrate systematic thought processes, plan and manage own workload/delivery.
• Understanding of all relevant aspects of legislation/requirements, including but not limited to NCD, DISP, FOS and relevant Vulnerable Customer guidance.
• Experience of working in a complaints environment, either within financial services or another industry type.
• Demonstrable extensive people management experience.
• Experience in Complaint handling.
• Knowledge of contract management systems - i.e. CRM, SAP, CMS, and Avaya.

What's in it for you?

• Salary Starting from £34,037
• Discretionary bonus
• Company Car
• 27 days holiday + Bank Holidays
• Access to exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Please see individual job descriptions for information as to each role. If candidates are interested in more than one role, please do contact the Lead Psychologist, as there may be opportunities to blend roles or work across more than one team depending on interest and experience.

Join Cera as a Care Assistant in Milton Keynes. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inOld Stratford, Milton Keynes and surrounding areas.

We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Guaranteed hours are available

- Enhanced bank holiday rate of£17.25 (£23 Christmas and New Year)

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

We are looking for a temporary receptionist in Milton Keynes on a six month basis. Your role will involve greeting visitors, support different departments by dealing with requests in a timely manner. Along with reception duties you will be working together with the Fleet and HSE team.

Duties can include:

• Acting as first point of contact for visitors and callers
• Directing calls correctly and in an efficient manner
• Welcoming visitors, maintaining sign in measures and explaining health and safety procedures, provide them with badges
• Completing incoming and outgoing mail requirements
• Scheduling appointments and book meeting rooms
• Ordering lunch for employees and visitors
• Managing office supplies
• Providing admin support where required, recording and monitor data
• Acting as the Site Emergency Response Coordinator
• Ensuring relevant training is up to date for first aiders and fire marshals
• HSE Admin tasks

We are looking for

• Effective communicators who can convey a clear message to different people
• Organised individuals ability to organise workload
• Someone to build strong working relationships
• Take on new tasks with urgency and enthusiasm

To be considered for this role you must have 2 years+ relevant experience.

This role is fully office based and is 37.5hrs per week, there is some flexibility around the start time e.g. 7-3, 9-5 etc.

The pay rate is £16.41ph.

Apply today for immediate consideration!

Benefits of joining our Temps team:

* Weekly pay on a Friday - smooth payment process

* Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on 01795 702 722

CVs in Word Format to p.trustam@newappointmentsgroup.co.uk New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Job Title: Continuous Improvement Support Apprentice

Learning Standard: Business Analyst Level 4

Learning Provider: Estio

Location: Milton Keynes Head Office, Tongwell

Closing date: 17th October 2024

We have an exciting opportunity for a new apprentice to join our business. This is a Level 4 Business Analyst opportunity specialising within Continuous Improvement Support. To apply for this role you will need to be 18 or older, computer literate, customer focused and we can teach you the rest!

About Volkswagen Financial Services

Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. You might imagine you'll need a finance degree and a wardrobe full of grey suits to work at VWFS. Not true. We're smart casual in the office, informal in how we work together and we are looking for people starting out or changing their careers with diverse skills, backgrounds and ideas to join us.

We are passionate about learning and our Apprenticeship Programmes are a great way to start your career as a Business Analyst, whether you have just completed your studies at school or looking for a change in career direction we'd love to hear from you.

What our 2 year programme involves:

This apprenticeship will focus on the role of a Continuous Improvement Analyst, a highly sought-after position within the modern-day business landscape. As a key colleague within our Operational Excellence department you will help to support and deliver real business value, this will be achieved by; mapping, checking, analysing and validating our existing procedures. Gathering Data from operational colleagues and completing time and motion studies to enable the Continuous Improvement Analysts to process their review projects and see real life change in progress as a direct result of your work.

We know that's a lot to take in! We'll be with you and support you every step of the way. Initially you'll pair with the highly skilled and experienced Analysts already established within your team as you get up-to-speed. Eventually you will start to take on smaller projects on your own, always with the support of your peers to help you learn and develop your skills.

All in all you will gain a well-rounded experience throughout the 2 year programme to enable you to kick start your career as an Improvement Analyst. All we need from you is passion and enthusiasm to learn with the resilience to succeed!

We will support you professionally while giving hands on work experience in a forward thinking Agile change environment that centres around Design Thinking; putting the customer at the heart of everything we do. This is supplemented with a professional study programme to achieve a Level 4 Apprenticeship which is the equivalent to Level 4 NVQs, BTECs and Foundation Degrees.

The learning part:

Our programmes are structured to help you unlock your potential and you'll receive full support for your studies, including 20% of your time on 'off the job' learning. Throughout the qualification you will attend training, have mentor visits, build a portfolio of evidence and complete an end-point assessment.

Throughout the qualification and apprenticeship you will focus on specialised areas of work and learn more about:

• Mapping processes using ARIS to industry standard BPMN 2.0, this will enable the business to better understand their processes and to support the development of learning
• Checking and validating procedures to ensure that they consistently hit the same standard and to enable the business to be compliant with policy
• Listening to phone calls and complaints to enable research to understand the voice of the customer
• Gathering data from operational colleagues by completing time and motion studies, this will enable the Continuous Improvement Analyst in their process review project
• Supporting the continuous improvement analyst in running workshops by taking notes and actions
• Supporting the running of the VWFS idea scheme.

What you'll get:

• Salary of £16,000 per annum with an increase to £18,000 in your 2nd year
• A discounted loan car scheme in year 2, discretionary bonus and Company Pension Scheme
• Earn whilst you learn and receive a Level 4 apprenticeship after the 2 years
• Support through our Mentoring scheme where you will be buddied up with one of our previous Apprentices
• A fun and sociable workplace to learn and grow.
• Participate in Lifeskills workshops, designed specifically for our Apprentices

What we're looking for:

• Someone with an appetite to learn and develop
• Interest and passion for Business Analysis
• Excellent written and verbal communication skills
• The ability to manage your time effectively and work in a fast paced environment
• Attention to detail is key!
• The ability to interact with a range of colleagues and work in a team collaboratively
• 3 A Levels or BTEC equivalent
• GCSE grade C/level 4 or above in both English and Maths

Next steps:

Once you have hit the apply button, you will be asked to complete multiple-choice questions to support your application. We'll be in touch shortly after receiving this to advise if you have been successful in reaching the next stage and will be invited to attend an Assessment Centre where there will be a competency based interview and you will partake in a group exercise.

If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can or if you have any questions regarding our Apprentice Scheme in the meantime, please feel free to contact us at (we welcome questions from parents or guardians too).

Estio may also be in touch directly to discuss the role and eligibility with you.

Best of luck for your application!

Customer Resolutions Specialist Executive

Full Time - Permanent

Salary From £26,447 - £30,000 dependant on experience 27 days holiday plus bank holidays, Company Car, onsite parking and wellbeing centre, lifestyle discounts and so much more!

Closing Date: 17th October 2024

About our team

Our Customer Resolutions team are here to make sure we offer all our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way.

What you'll be working on

We are currently recruiting across our Customer Service department for a Customer Resolutions Specialist Executives. As a Customer Resolutions Specialist Executive you will be a subject matter expert within the department. Providing excellent customer service, you will manage a complex caseload of high-cost and high-risk complaints using your expertise to provide sound customer outcomes.

Benefits include

Company Car via our ECO Scheme, and access to our Company discounted loan car scheme with which entitles you to up to two cars for direct family members, annual discretionary bonus, 27 days holiday, generous pension scheme, private healthcare, free on-site parking, local discounts and much more!

About the role

You will play a pivotal role our retailers, The Financial Ombudsman Service and above all, our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules while delivering high quality customer outcomes.

Responsibilities will include:

• Investigation and resolution of all complaint types, with an increased focus on handling complex and high profile complaints - diligently including Vulnerable Customers, CEO escalations and Social Media complaints in accordance with Service Level Agreements
• Take full ownership and use initiative to resolve complaints while delivering a personal service
• Support the Customer Resolutions Team as a 'Brand Champion' with each of the VWFS/VWG brands to provide visibility and awareness of Brand objectives, achievements and plans
• Provide clear and concise process expertise on a defined range of complaint and non-complaint processes and be recognised by others as a point of contact for advice, guidance and process improvement
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilise the "Limits of Authority" matrix where appropriate
• Be aware of FCA focus areas that are relevant to Customer Resolutions and proactively lead department and operations initiatives to mitigate material risks.
• Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules and to resolve as appropriate
• Support our customers by utilising preferred methods of contact and issuing relevant correspondence, ensuring they are continually up to date with complaint progress
• Case management of FOS adjudications and Ombudsman decisions
• Liaise with relevant departments including Legal & Compliance, to develop understanding of our obligations and requirements to achieve fair customer outcomes
• Ensure that customer communication (letters/emails) is completed to the highest standard in line with the appropriate VWFS brands and respective guidance

About you

• An experienced Complaint Handler within a regulated environment, preferably automotive finance
• Proven ability to liaise with and manage stakeholder expectations
• Confident in managing expectations of colleagues and customers
• Ability to work to service levels and quality measures
• Ability to cope under pressure and meet strict deadlines
• Demonstrate an understanding of all relevant aspects' legislation/requirements including but not limited to Consumer Duty, FCA, FOS
• A good understanding of the product portfolio and the behaviours of products and brands across the VW Group
• Ability to manage a high workload daily.

How we support you

The training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a call centre like no other, an inspiring workspace complemented by a supportive, friendly team culture.

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Kents Hill Care Home

Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort. The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care. Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time. Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed. The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all. Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment. n October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.

Proud member of the Disability Confident employer scheme

Service Advisor vacancy - Milton Keynes

Location: Milton Keynes
Salary: £24,500 - £26,000 basic, £30,000 OTE.
Working hours: Monday to Friday 8am - 5:50pm with a 5pm finish on Friday with 1 in 5 Saturdays paid as overtime.

We are recruiting for a Service Advisor for our client's showroom in Milton Keynes.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art service centre, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days plus Bank Holidays
• Generous Long Service awards
• Company pension
• Generous staff retail and vehicle discounts

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Service Advisor requirements:

• Ideally we are looking for previous expeirence in aftersales but this is not essential
• You must at minimum have a strong background in customer service
• Experience with Kerridge desirable but not essential
• You must have a full driving license to be considered

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18847

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 3231

** For this position you must hold a UK Driving License and be comfortable with driving a mini bus - the position is for 23 hours per week. ABOUT THE ROLEAs an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a real impact on our residents' lives. The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. Put simply, you'll help every resident to live as independently as possible and enhance their involvement with their family, friends and the local community. ABOUT YOUYou don't need any specific experience to join us as an Activities Assistant, so you could come from any background. What's important is that you have a sense of fun, creativity, and the ability to encourage and motivate others. You'll also need to have that little extra something a real interest in the people we support. Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your creativity and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.