Total 119 Customer Service job vacancies in NW3 2DU

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.

The post is full time, 10 PAs per week, with the clinical role either entirely on the ICU, or divided between critical care and the post holders other specialty. The post holder would be expected to either have their on-call commitments entirely on critical care. Please see the attached documents for a full and detailed job plan.

1. ROLES AND RESPONSIBILITIESReception: To greet patients in a courteous manner and check them into clinic on arrival via thecurrent electronic systems in line with the trust out-patient operational work processes Ensure administrative cover during clinic times, communicating with supervisor if anyproblems. To check out patients on the EPR system after consultation ensuring all appropriatedata is recorded accurately in a timely manner in line with the information on the clinicoutcome form or in line with departmental procedure when there is no outcome form Ensure that walk-in (WI) patients (not entered on the clinic list) are registered ontoEPR as appropriate Ensure that all Choose and Book and DNAs are actioned appropriately at the end ofthe clinic To deal sensitively and discreetly with patients queries both in person and bytelephone Excellent communication skills are needed to overcome barriers of understanding To actively keep patients informed of any delays in clinic via notice boards and inconjunction with nursing teams To make follow-up appointments ensuring the patients are booked into the appropriateclinic and are given an appointment within the clinically agreed timescale at the time ofclinic To control the number of patients per clinic ensuring that clinics are not overbookedand to advise the Out-patient supervisor of any capacity problems within clinics. To liaise closely with clinical teams to ensure mutual understanding of clinic rules andcapacity issues that could compromise the booking of follow up patients within clinicaltimescales. To work with nursing staff while in clinic to ensure all clinic outcome forms arecompleted accurately and entered onto Cerner. Direct patients after consultation to various department for specific tests To help with printing EPR cover-sheets for any relevant documents generated on clinic.

Please see attached JD/PS We value all our staff, are concerned for their wellbeing, and seek to foster leadership, innovation and excellence in our workforce. We embrace diversity in our workforce and work to make our services and training as accessible as possible.

An exciting opportunity has arisen for 2 a motivated and organized person to join the Breast cancer team at the Royal Free. The postholders will work closely with the Cancer Clinical Nurse Specialists and wider service to support and provide holistic care to patients with cancer and their carers. The successful candidates should have excellent communication skills. He/ she will liaise regularly with patients, carers, nurses, GPs and cancer support services, perform holistic needs assessments and refer patients to appropriate resources and agencies.



The successful candidates are required to be able demonstrate the Trust values, the responsibilities of the job description and person specification.

To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

To support the delivery of personalised cancer care interventions to breast cancer patient, this will involve cross site working supporting the CNS team at the Royal Free Hampstead site and Chase Farm hospital.


This advert closes on Wednesday 21 Aug 2024

We are looking for anPaediatric administrator who will be responsible for providing acourteousfront-line reception service and admin support within the paediatric out-patient setting. They will be responsible for delivering a high standard of care to a wide range of client groups, including the multi-disciplinary team, patients, relatives and their carers.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust


This advert closes on Tuesday 20 Aug 2024

See Job Description and Personal Specification for more information, which is attached to advert. If further information is required, do reach out and contact the Senior Matron.

The post holder will provide clinical, management and professional leadership to nursing staff at all levels within their area of responsibility, ensuring that nursing care is delivered to a high standard and that the nursing resource is managed effectively.

The post holder will contribute to the on-going implementation of the nursing and midwifery strategy, in close liaison with the Senior Matron.

The post holder will also undertake the key functions of the Matron role ensuring the attainment and monitoring of quality and clinical performance indicators and ensuring that any aspect ofservice delivery is underpinned by the patient and service user experience.

The post holder will play an important role in the development of services.

The post holder will support the implementation and maintenance of effective governance arrangements whilst ensuring that nursing care is of the highest possible standard at all times with particular emphasis on dignity and compassion.

The post holder will line manage departmental nursing staff.

The post holder will spend at least 20% of time in clinical practice

See Job Description and Personal Specification for more information, which is attached to advert.

If further information is required, do reach out and contact the Senior Matron.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

See Job Description and Personal Specification for more information, which is attached to advert.

If further information is required, do reach out and contact the Senior Matron.


This advert closes on Tuesday 20 Aug 2024

We are looking for an individual to join the Urology Department to manage and maintain general urology diagnostic pathways.

The role of the Urology CAS / Pathway Navigator is to work as part of the Urology team here at the Royal Free London Sites to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey.

The post holder will be required to lead on the Clinical Assessment Service (CAS) pathway for benign pathways. CAS allows an in depth triage of patients so that all diagnostics are requested prior to their first appointment. This allows decisions to be made at the patient’s first outpatient appointment, ultimately reducing their wait time to first treatment. Where a patient has multiple specialist needs, the Patient Pathway Navigator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

An opportunity has arisen for a full time Clinical Pathway Navigator to join the Urology department.

We are looking for a positive and motivated person with an eye for detail to join our team.

The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interacting with staff at all levels
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems

If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Monday 19 Aug 2024

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

MAIN DUTIES AND RESPONSIBILITIESRoyal Free World Class ValuesThe post holder will offer World Class Care to service users, staff, colleagues, clients, and patients alike so that everyone at the Royal Free can feel:lWelcome all of the time l confident because we are clearly communicatingl Respected and cared for l Reassured that they are always in safe hands1. MAIN RESPONSIBILITIESReception: Provide administrative cover to the allocated reception area, and communicate any problems with the Clinical Pathway Manager, such as IT or office needs. Be trained and conversant in EPR to register and book patients into the department. Verify all patients names, current address, GP, school/occupation and next of kin (children and overseas visitors) and ensure patient information is up to date. Complete check-out procedures using EPR for patients discharged from the department. Ensure that patients/relatives attending the department receive a welcoming, professional and respectful approach at all times. Work closely with nursing, medical and other colleagues in the department to provide a professional service. Receiving key information from Nurse in Charge/Medical team and communicating these to patients and providing information as requested where appropriate. Deal with telephone calls requests and queries, dealing with these in a professional and respectable manner. Keep the department board up to date. Make follow up clinic appointments for patients as directed by the Doctor/nursing staff, ensuring patients receive their outpatient appointments after seeing the doctors, wherever possible or at least by post within three working days of leaving the department. Notify patients of any urgent, short-notice appointments by telephone. Direct Patients to other departments for tests/appointments. Post holders are required to act independently without direct supervision, maintain agreed processes and protocols, referring where necessary to the Reception Team Leader/Manager for support. Ensure that confidentiality and safe record keeping are undertaken in accordance with the Date Protection Act.General: Will need to be flexible and available to work different shifts and cover other members of the reception staff for annual leave and sickness as required. Ensure office and public areas are kept tidy and calling Domestic services when areas are dirty. Participate in the appraisal process. To assist in the training and induction of new staff. This includes supervising new team members. To attend Mandatory Trust Training Sessions. Support the department covering other areas of the department, appropriate to the posts band.2. RESPONSIBILITY FOR PATIENTS To deal with a wide range of patients ensuring that they are informed of developments, using your initiative in answering enquires and resolving difficult situations. Act as the first point of contact for patients concerns, using your initiative to deal responsibly with matters and knowing how to contact the Administration Manager when assistance from senior staff is required. Answer the telephones and deal with enquiries regarding changes of appointments, patient details and admission of patients. To control access to the clinical areas of the Department, including operating the security entry system to the department as required. Staff to deal with frequent distressed or emotional patients. Communicating with patients face to face with language and communication barriers. Be vigilant and alert senior staff to any risks to Health, Safety and Security or patient confidentiality.3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT Be aware of trust policies and procedures relevant to the role including departmental policies for the reception area.4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES Maintain a safe environment for all staff, patients and visitors and ensure that all equipment is safe and in working order. Stock control - Be aware of current admin stock levels and inform Team Leader/Administration Manager when stock needs replenishing5. RESPONSIBILITY FOR LEADING AND MANAGING Plans and prioritises the posts own work. Must be capable of sound time management to ensure patients are registered in a timely manner, making daily adjustments to deal with organisational requirements, including covering the workload of absent colleagues6. RESPONSIBILITY FOR INFORMATION RESOURCES Data Quality: All staff are fully responsible for completion and accuracy of registration details including next of kin and GPs. Ensure that confidentiality and safe record keeping are undertaken in accordance with the Date Protection Act.JD Template PT26092012GENERAL RESPONSIBILITIESInfection ControlInfection control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control policies and procedures and the Health Act (2006) Code of Practice for the prevention and control healthcare associated infections and make every effort to maintain high standards of infection control at all times thereby reducing the risk of Healthcare Associated infections.It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Trusts policies and procedures which reflect the statutory requirements of the Hygiene Code. To work in close collaboration with the Infection Control Team. To ensure that monitoring of clinical practice is undertaken at the agreed frequency. To ensure that the ward environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalate as necessary. To ensure that all relevant monitoring data and issues are provided to the Directorates Governance structures. To ensure that all staff are released to attend infection control-related educational sessions and staff with specialist roles, e.g. link practitioners, are released to undertake their duties.Health and Safety at WorkThe post holder is required to: Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work. Co-operate with the employer in ensuring that all statutory and other requirements are complied with.Confidentiality & Data ProtectionThe post holder has a responsibility to comply with the Data Protection Act 1998 and maintain confidentiality of staff, patients and Trust business. If you are required to process information, you should do so in a fair and lawful way, ensuring accuracy is maintained. You should hold information only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose.You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal. Employees are expected to comply with all Trust policies and procedures and to work in accordance with the Data Protection Act 1998. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate training (e.g. HISS induction, organising refresher sessions for staff when necessary.Conflict of InterestThe Trust is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, to gain or benefit themselves, their family, or friends.Equality and DiversityThe Trust values equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that the job-related needs of all staff working in the Trust are recognised. The Trust aims to ensure that all job applicants, employees, or clients are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation, or trade union membership. Selection for training and development and promotion will be on the basis of the individuals ability to meet the requirements for the job.You are responsible for ensuring that the Trusts policies, procedures and obligation in respect of promoting equality and diversity are adhered to in relation to both staff and services.Vulnerable Groups To carry out responsibilities in such a way as to minimise risk of harm to children, young people and vulnerable adults and to promote their welfare in accordance with the Children Act 2004, Working Together to Safeguard Children (2006) and No Secrets guidance (DH 2000). To demonstrate an understanding of and adhere to the trusts child protection policies.No SmokingThe Trust implements a Smoke Free policy that applies to all staff. Staff are not allowed to smoke while wearing a recognisable Trust uniform or visible trust identification badge, and not allowed to smoke anywhere on hospital grounds. Staff are not allowed to take additional breaks to smoke. They may smoke during designated breaks but only out of uniform and off site. Staff contravening this policy may be subject to disciplinary procedures.Standards of dressAll staff are expected to abide by the Trusts guidance on uniform and standards of dress.This job description outlines the current main responsibilities of the post; however, the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Royal Free World Class Values Demonstrable ability to meet the Trust Values Education & Professional Qualifications Educated to degree level or equivalent experience Management Qualification Experience Significant demonstrable experience of working in the private healthcare sector or NHS in a middle management /supervisory/team leader position To demonstrate a significant level of management in a customer service environment Previous experience of line managing staff in a customer service/patient facing environment To demonstrate evidence of service improvement Skills and aptitudes Ability to manage performance/capability/ sickness High level of organisational skills and ability to manage allocation of workload across individuals Flexible / adaptable Computer literate and strong working knowledge and professional proficiency in the use of: Microsoft Office packages, EPR, CRIS, IRRIS, EDRM, Dictate IT and Luna. Focused on leading an empowered team Demonstrate the skills to continually improve the service Deal effectively with any service specific issues that arise Ability to deal with complaints in an appropriate manner To implement new ways of working and document standard operating procedures Ability to balance individual needs against service needs/delivery Ability to present information to an individual or group as appropriate Good understanding of wider NHS relationships between GPs and other referrers; consultants etc Understanding of the requirements regarding patient confidentiality Understanding of best practice in customer service environments Understanding of targets and initiatives relating to Respiratory Medicine Understanding of Trusts data quality requirements Target setting and performance monitoring Personal Qualities and Attributes Excellent communication skills, written and verbal. Attention to detail Well organised and practical with a logical, analytical approach to work Meticulous with excellent attention to detail Ability to work under pressure in a dynamic and changing environment Flexible Ability to work on own in pursuit of team objectives Positive and motivated

A Vacancy at Royal Free London NHS Foundation Trust.


Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.



This is a senior nurse position in the Intensive Eating Disorder team. It is a role that includes both working clinically alongside some management tasks.

You will help is leading a nursing team day to day, nurse a caseload of acutely unwell eating disorder patients. This includes shift leading, coordinating patient care and acting as supervisors/ line managers for junior staff.

It involves working in the nursing team offering supervision, support and guidance to junior staff members with their clinical caseload as well as holding your own caseload of patients.

It requires advocating for the nursing team and patients across the multi-disciplinary team, attending reviews

To be a clinical expert and have delegated responsibility for the delivery of high quality patient care demonstrating clinical leadership.

To facilitate the learning of student nurses on placement.

To contribute to the development of policies and evidence-based practice as appropriate.

To work closely with the Sister/Charge Nurse and other nursing and medical leads to ensure the smooth running of the Intensive Service.

To adhere to the Trust’s Safeguarding Children and Vulnerable Adults protection policies and act as a resource as required to other departments.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Tuesday 13 Aug 2024

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.