Total 89 Customer Service job vacancies in Northampton, Northamptonshire, NN3 6LG

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direct or indirect supervision of the midwife that the MSW assists with and provides clinical care following completion of any relevant or appropriate training., The employee will be provided with appropriate training for the clinical setting in which they are working. These settings include antenatal and newborn screening, maternity immunsation team and Fetal Medicine Clinics. The post holder is expected to undertake a set of defined competencies. Support will be given to employees to further develop their skills and explore pathways for progression where appropriate. This job description is directly linked to The Maternity Support worker Competency, Education and career Development Framework set out by Health Education England (HEE) https://www.hee.nhs.uk/our-work/maternity/maternity-support-workers. This may be particularly relevant to employees who are looking to progress and prepare for entry into a programme of further study or development. Main duties and Responsibilities Demonstrate understanding of the importance of working in partnership with women and their families. Develops and maintains positive relationships, supports informed decision makers, and respects the womans and her families wishes, Understand the MSWs scope of practice and the importance of the role within national framework to enable working within limits of own competence and authority, escalating to the MDT to inform care planning in line with national and local guidance to avoid harm. Administrative Duties Ensure that all clinical documentation written or electronic is accurately and confidentially collected, updated, stored, and filed in accordance with local information governance and record keeping policy and guidance. Provide administrative support to the maternity team, within the clinical setting. Participate in tracking, obtaining, and filing clinical records as required in line with local policy and guidance. Update appropriate databases. Professional Attitudes and responsibilities Convey an approachable and professional manner to all mothers and their families and demonstrates an awareness of discriminatory attitudes and challenges this behavior to promote equality. This will appreciate protected characteristics and recognize how to support these people from these groups. This includes age, disability, gender reassignment, Marriage and civil partnership, race, religion or belief, Sex and Sexual orientation (Equality Act 2010) Ensure that knowledge of local safeguarding policy and procedure is maintained. To be vigilant of Child Protection issues and refer issues of concern in a timely manner to registered midwife complying with legal requirements. Training Responsibilities Attend all statutory and mandatory training as and when required. Completing competencies to meet the National Framework of Maternity Support Workers. Identify own training and development needs and undertake appropriate training/education as required to ensure a contemporaneous knowledge base and skill set is maintained. Participate in annual individual performance review process, whereby objectives will be agreed, performance monitored, and personal development needs discussed. To act as a role model and participate in training for their colleagues and peers, recognising the impact of personal behavior on the culture and performance of the department, and the experience of service users. Safe Environment Be conversant with the local infection control policy and hazardous substances policies, whilst ensuring mandates are always adhered to. Act responsibly in respect of colleagues health, safety and welfare following safety at work practices including lone working, whilst working in compliance with local health and safety policy and guidance. Ensure the cleanliness of equipment in all clinical and non-clinical areas and assist the midwife in appropriately preparing the birthing environment. Ensure adequate stock levels are maintained in all clinical settings, and equipment is available; escalate any depletion of stock or resources in a timely manner. Ensure the working order of equipment, reporting any concerns, faults, or breakages to the appropriate person in a timely manner. Report any incidents or concerns using the local risk management reporting system and escalate such concerns or incidents appropriately and in a timely manner. Participate in the audit of standards within the unit if appropriate. Care of the Woman Manage own time and caseload effectively whilst prioritising care needs for women and their babies under care under the direction and supervision of the midwife in antenatal and newborn screening, maternity immunisations and fetal medicine clinics. Escort women and their families between clinical areas as required. Communicate effectively and clarifies understanding with women and their families in all settings and can select appropriate methods to communicate when a disability or complexity may exist. Understand and gains valid consent prior to action or providing care. Undertake baseline/routine observations and measurements (and escalate any deviation from the normal range) to the named midwife or appropriate member of the multi-professional team. Support women during clinical procedures and act as chaperone when requested to do so by the midwifery or obstetric team. Perform venipuncture or capillary blood sampling in line with national standards and local policy and guidance following completion of the appropriate competencies. Assist in the nutrition and hydration needs of women. Assist with the transportation of blood products if asked to do so and have an awareness of the storage requirements. Obstetric and Neonatal Emergencies Recognises and acts upon within own parameters of competence any abnormal events or emergencies, escalating to the multidisciplinary team through the appropriate means, in a timely manner. Assist the Midwife/Nurse with adult emergency situations that might occur. Assist the Midwife/Nurse with neonatal emergency situations that might occur. Health Promotion and Screening Maintains a contemporary knowledge base about local and national antenatal and newborn screening services and signposts women and their families to appropriately qualified practitioners if they are undecided or have concerns. Has an understanding and can advise families about newborn blood spot screening, immunisations and can produce GROW Charts following successful completion of the appropriate competencies. Recognises and promotes the principles of behavior changes required in health promotion activities including diet, food hygiene, exercise, personal hygiene, and smoking cessation. (For example, assess CO levels and signposting to local service appropriately as per policy guidance). To complete the relevant documentation for screening test performed in the maternity records. To recognise any deterioration in mental and emotional wellbeing and respond appropriately, escalating to midwife to enable an appropriate care pathway. To be aware of and understand the current policy and service frameworks for mental health (e.g., Capacity Act, Deprivation of Liberty Safeguards and Mental Health Act). To be aware of perinatal mental health issues and the appropriate referral pathway and to escalate to multi-disciplinary team and concerns noted within home or hospital setting. Infant Feeding and Care of the Newborn Be aware of and understand both through completion of MSW training

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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TMO Customer Service Advisor RAF CroughtonPermanent, Full time, 39 hours per week
Competitive salary plus benefits
Serco have a great opportunity for a Customer Service Advisor to join the team at RAF Croughton.

You will be responsible for assisting with the efficient operation of traffic management activities. Manages effective use of military and commercial transportation to move personal property. Classifies and arranges personal property for shipment or storage. Arranges official air travel, performs customs pre-clearance inspections and ensures movers are in compliance via quality inspections.

As part of the role, you will need to be expected to fulfil the role of a Senior Customs and Border Clearance Agent (SCBCA). The SCBCA program managers and SCBCA Stamp holders shall be United States Citizens IAW ECM 4002.01 Paragraph 2-7. The contractor shall have an Alternate Program Manager and Alternate Stamp Custodian, meeting the same requirements as program managers, designated in writing, to ensure program consistency during periods of leave/pass or sickness.

The role will report directly to the TMO Supervisor at RAF Croughton and training will be given on all aspects of the role.

Main responsibilities of the role include:


- Reports directly to and assists the TMO Supervisor with all TMO related matters in support of the Contract.
- Plan and organise outbound and inbound personal property moves to worldwide locations.
- Prepare shipment applications, counselling forms and applicable custom documents.
- Counsel personnel and eligible dependents on personal property movements and applicable customs requirements. Review official travel orders and determine transportation entitlements.
- Assist customer with arranging movement of privately owned vehicle and counsel them on preparation requirements prior to shipment.
- Utilize computer systems to set up personal property outbound pick-ups and inbound delivery dates.
- Perform agriculture inspections on outbound personal property at customer’s residence prior to pick up to ensure cleanliness of items and that shipment is pest free
- Conduct Quality Assurance (QA) inspections at customer’s residence or by phone of all moves to ensure moving companies are packing, picking up and delivering shipments in accordance with the tender of service.
- Conduct semi-annual moving company warehouse inspections to ensure facilities comply with Security, fire prevention and suitability to store personal property shipments.
- Conduct monthly agriculture inspections of moving company warehouses to ensure facilities are clean, pest free and suitable to store personal property shipments destined for the United States.
- Operate left hand drive sedan to perform agriculture, QA and warehouse inspections. Area of coverage is local, London, Midlands, Southwest and Wales. Long journeys required and sometimes an overnight stay needed.
- Prepare, maintain and issue travel documents. Process pay adjustment forms when excess costs are involved with commercial travel.
- Perform after hours emergency travel standby. Arrange airline flights with 24 hour CTO and issue travel documents to customer.
- Maintain passenger travel files.
- Support as required with outbound and inbound cargo movements and produce customs forms
- Plan and organise outbound and inbound personal property moves as required by the customer
- Prepare shipment applications, counselling forms and applicable custom documents
- Counsel personnel and eligible persons on personal property movement and customs requirements
- Utilize designated computer based operating platforms to set up personal property collections and deliveries.
- Arrange with third party carriers for the commercial transportation of personal property.
- Support the TMO Supervisor with any other tasks that are required within the AMC Contract


What you’ll need to do the role:


- Be able to gain appropriate clearances, being a United States Citizen
- To be able to communicate with customers and staff in an articulate and professional manner whilst being effective.
- Able to work as part of a team
- Strong administrative and organisational skills
- Computer literate and ability to learn unfamiliar computer programmes
- Full clean driving license
- Full training will be given

What we offer:


- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Do you live close to Daventry?

Do you have previous experience maintaining, servicing and repairing small tools?

We have an exciting opportunity for a customer focused and mechanically minded candidate to join Jewson, Daventry Workshop as a Service Technician.

In order to support our customers and deliver a great service you will;

• Your main focus will be to carry out basic maintenance and cleaning of our small tool hire equipment in the workshop, resolving issues and making ready for rehire

Key Requirements

• Small Tools Maintenance and Repair experience
• Workshop experience
• Full Clean Driving Licence

This role is working with Jewson part of the STARK Building Distribution UK. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Building Distribution UK we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.

Education and Childcare Advisor

Service care Solution are currently recruiting for an Education and Childcare Advisor in Kettering.

The Education and Childcare Advisor will challenge and support leaders and managers in early years settings to review and improve the quality of the provision and to raise all children's achievements particularly vulnerable groups.

Pay rate - £15.11 per hour PAYE / £19.02 Umbrella

Main Responsibilities

As an Education and Childcare Advisor, you will be responsible for:

• Work with Childcare providers (non-domestic and domestic) to ensure that there is a high quality expertise within the workforce to support all children within the relevant statutory legislation and frameworks.

• Continually review, monitor and assess the quality of practice and provision, identifying areas for development and setting targets for improvement resulting from external Ofsted inspection, local performance reviews and requests for support.

• To recruit and train new and existing childminders to further develop a more flexible and sustainable childcare offer meeting the needs of the family

• Work closely with Childcare Providers schools and PVI sector to promote better partnership working within the sector to ensure smoother transitions for children moving from early years' settings to reception class in school.

Requirements:

• Relevant professional qualification in Early Years or Childcare
• Knowledge of the Early Education and Childcare sector
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Education and Childcare Advisor, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Shrewsbury SY2 6LG.

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Care Assistant (Nights) based at Rushden Park, Rushden

Available Hours:

Various hour's available relief- 0 hours

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Care Assistant at MHA you will provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. Every day will be different, and you'll have the opportunity to use your people skills to make a real difference.

For more information about the role please review the attached job description.

About you

The right values, attitude and behaviours are more important than your previous career background. Therefore, whilst previous care experience is desirable it is not essential, and we will provide all the training and support you need to thrive. You don't need any qualifications to get started as a Care Assistant. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Position:Service Improvement Officer

Reporting to:Quality Business Partner

Contract type:Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings. You'll be well respected and seen as an ambassador for improvements.

Responsibilities:

- To carry out internal audits and review the branch standards and compliance in line with the regulatory requirements

- Supporting of monitoring trends and inbedding lessons learned

- Branch training on standardised approaches to compliance, ensuring you are always sharing best practice to ensure knowledge is embedded. (care planning, policies, compliance etc)

- As directed by QBP provide branch specific/ peripatetic operational suppor

- Awareness of new features and as directed, ensure branches imbed new products (following rollout)

Benefits:

-

Great Career development opportunities with a fast-growing Company.

-

Hardworking team looking to utilise Technology to improve Home Care in the UK.

-

Competitive salary & additional Car allowance.

-

NVQ and in-house Training and development for your role and future Career with us

-

We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

-

Employee Assistance Programme

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Mobile phone and other required tech

-

Company pension scheme

-

25 days holiday entitlement + your birthday off on top of bank holidays

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Paid DBS/PVG

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Paid SSSC registration and qualifications

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Paid SCW registration and qualifications

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Mileage Allowance

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Free uniform

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Service and recognition rewards

To read more about Cera click here:https://ceracare.co.uk/why-cera

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Brook House Care Home, Towcester, Northampton, NN12 6HR
• 53 Bed Residential, Dementia Care Home
• Carehome.co.uk Review Score: 9.7
• CQC Score: Good

About the role

• Weekend Receptionist
• 16 hours per week; working Saturdays and Sundays 9am - 5pm
• £11.44 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We have a great opportunity for a friendly, caring and welcoming person! If you consider yourself as an effective communicator with a passion to support others, this could be the position for you!

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Senior Care Assistant - Nights - required for our brand-new luxury care home ‘Hermitage House’ in Thrapston, NN14 4GN, Part of the Country Court Family.
Hours: Nights, 33 hours per week available, working weekends on rota (Shift Times 20:00-08:00)
Hermitage House Care Home is located in Thrapston & is a 67 bedded luxury care home and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Senior Care Assistant - Nights - required for our brand-new luxury care home ‘Hermitage House’ in Thrapston, NN14 4GN, Part of the Country Court Family.
Hours: Nights, 33 hours per week available, working weekends on rota (Shift Times 20:00-08:00)
Hermitage House Care Home is located in Thrapston & is a 67 bedded luxury care home and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

About You: We are seeking an experienced leader with a strong track record in managing services regulated by CQC and driving high-quality governance standards. You will be passionate about delivering excellent person-centred care and committed to achieving a CQC rating of Good or above. You will have significant experience in inspiring, empowering, and developing both clinical and non-clinical teams. Ideally, you will have experience working within Learning Disability services and the drive to further develop our services in this area. You will thrive in a role that challenges you to lead change, maintain regulatory compliance, and deliver outstanding care. You will be a strong, compassionate leader who exemplifies our charitys CARE values: Compassion, Accountability, Respect, and Excellence