Total 28 Customer Service job vacancies in Nottingham, NG7 2UH

Nottingham City Council is seeking an ambitious, visionary leader for the role of Director of Adult Social Care and Health. This pivotal role requires a highly skilled and dedicated individual to strategically guide and manage adult social care services, enhance health and well-being across the city, and foster a customer-focused environment that upholds the values of our "One Council" ethos.

The successful candidate will champion innovative, partnership-oriented approaches to address the complex needs of our community and transform the delivery of adult social care in Nottingham.

If you’re looking for a role at the heart of an organisation where you can play a key role in its continued improvement, and influence the future of a vibrant city, this could be the perfect next step in your career.

Why Join Us?

This is an exciting time to join Nottingham City Council. We have a clear vision and a plan to improve, recently approved by Councillors and Commissioners. We are on a journey to becoming a council that delivers with clear purpose, is financially sustainable, and well-run. As Director of Adult Social Care and Health, you will play a key role in supporting that journey – ensuring the organisation is informed and involved.

In this role, you will:

Support the development of relationships with key partners, citizens, and other stakeholders.

Make a meaningful difference in the lives of Nottingham’s residents.

Lead change within a growing and progressive council.

The Opportunity

You will lead by developing service strategies and customer-focused propositions that prioritise service user voices, while fostering a culture of continual improvement and organisational excellence. Your leadership will help drive service delivery improvements and position Nottingham as a city of innovation and opportunity.

Key responsibilities include:

Strategic Leadership: Develop and implement service strategies that align with the Council’s corporate priorities and vision.

Building Partnerships: Create collaborative relationships across the public, private, and voluntary sectors to deliver integrated health and social care services.

Driving Operational Excellence: Oversee service design, performance management, and financial accountability, ensuring resources are managed effectively.

Community Leadership: Act as a key representative for Nottingham City Council, enhancing the city’s reputation through innovative community partnerships.

Champion Transformation: Lead and implement innovative approaches to adult social care, ensuring services are responsive, efficient, and impactful.

Budgetary Constraints: Will be responsible for managing budgetary constraints and ensuring effective allocation of resources within the department

Who We’re Looking For

We’re looking for a seasoned leader with a strategic mindset and extensive experience in adult social care and health services. The ideal candidate will have:

Visionary Leadership: Experience in leading the development of customer-focused service strategies that prioritise service user voices and promote continuous improvement.

Collaboration: The ability to build strong partnerships across sectors and foster a networked governance model to enhance service delivery.

Operational Excellence: A proven track record in overseeing service performance and managing resources effectively.

Community Engagement: A deep understanding of the importance of community partnerships and safeguarding practices, particularly for vulnerable adults.

Experience in Transformation: Leading major change initiatives and advancing service improvements, particularly in areas such as mental health, learning disability services, and housing solutions.

Must be an extremely experienced and qualified Social Worker, with a proven track record in the field.

Why Nottingham City Council?

At Nottingham City Council, we don’t just offer jobs – we offer careers with purpose. Alongside a competitive salary, you’ll enjoy exceptional benefits, including a generous pension scheme and ample leave entitlement.

Additional benefits include:

Flexible working arrangements, including hybrid working, to help you balance your professional and personal life.

Professional development opportunities that support career progression in a dynamic and inclusive environment.

A commitment to equality, diversity, and inclusion in all areas of our work.

If you’re passionate about transforming adult social care, committed to customer-oriented leadership, and eager to make a significant impact in Nottingham, we invite you to apply. Join us in building a healthier, more resilient community for our citizens.

• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
• This post is politically restricted.
• A DBS enhanced check for a regulated activity is required for this post.
• The role requires you to participate in the on call rota.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact Lucy Wesson, Senior HR Consultant-Recruitment, via email at lucy.wesson@nottinghamcitygov.uk.

All candidates are advised to have an informal discussion with Vicky Murphy, Corporate Director of Adult Social Care and Health prior to submitting an application. In order to arrange please email Tayyibah Ahmed (tayyibah.ahmed@nottinghamcity.gov.uk) to organise.

Closing Date: 1st December 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) per annum (pro rata for part-time)

Location: Spring Meadow, 55 Meadows Way, Nottingham, NG2 3DZ

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 2 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 2 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment

To provide safe and appropriate personalised care and support to citizens in a way that that maintains their dignity, maximises independence and gives them choice and control over the way their care is provided. This includes writing and maintaining individual person centred care plans and the administration of medication.

To work in any area of Adult Social Care, whether in the home, the community or within a Council establishment and to be prepared to work with Citizens with different and varying needs.

About You

The ideal candidate will have:

• Ability to assist and support citizens to exercise choice and control in accordance with their needs, preferences and aspirations
• Encourage, motivate and support citizens to maintain or regain maximum independence in all aspects of daily living and purposeful activities.
• Develop and coordinate leisure and social activities that promote self esteem, confidence and a purposeful day. This can include one to one or conversations, group activities, supporting citizens with their individual interests, developing or maintaining contact with family, friends and community, accompanying citizens on outings, collection of shopping, pensions etc
• Ability to write and maintain up to date individual person centred care plans for citizen

- A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

SPONSORSHIP – please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Russell Boultby, by email at Russell.Boultby@nottinghamcity.gov.uk

Closing Date: 29th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Same Posting Description for Internal and External Candidates

Proud member of the Disability Confident employer scheme

Contract Type: Permanent

Working Hours: 37 hours per week Monday - Friday 8:30 am - 5:00pm

Worker Type: Onsite Worker

Salary: Starting Salary £25,992 (level one) to £26,385 (level three) per annum (pro-rata for part-time)

Location:  Crocus Field Children's Residential Home, Arkwright Walk, Nottingham. NG2 2HN

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here

About the Role

To provide a comprehensive and flexible council-wide tailored business support service to internal and external customers of Nottingham City Council, enabling consistency of service delivery across the council and wider community.

Business Support Officers are expected to advise and respond to a range of enquiries from customers, signposting to services and requesting responses on their behalf. They will also organise, maintain and develop information systems, progress chase on a range of matters to ensure colleagues achieve Corporate, Departmental and external deadlines, as well as effectively communicating with internal and external customers face to face, in writing and over the telephone while adhering to the business support standards.

The successful candidates will provide administrative support to the team at Crocus Field Children's Residential Home who provide short term care for children up to the aged of 18. The candidate will be expected to provide holiday and sickness cover for Business Support Colleagues in other residential homes across Nottingham.

About You

• Ability to use a computer in order to prepare correspondence and maintain computerised records, and able to adapt to new IT packages;
• Ability to work under pressure and to fixed deadlines;
• Good written and verbal communication skills;
• Sensitivity to the needs of customers and staff.

-          A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kevin Bianco, Service Delivery Manager, by email at kevin.bianco@nottinghamcity.gov.uk or call 0115 876 2738.

Closing Date: 6th December 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 12th December 2024

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

The Endoscopy Service has aPermanent Full time Receptionist in Endoscopy Unit based at City campus but will cover across 3 hospital sites

37.5 hours per week, Monday-Sunday


You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

As a receptionist you will be the first port of call for patients attending reception for appointments and day case attendances. You will ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department. You will be responsible for checking and updating patient details, booking appointments and helping with general enquiries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Working as part of the Endoscopy reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Medilogik and other relevant booking systems and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person


This advert closes on Monday 25 Nov 2024

As a Food Service Assistant at HMRC Nottingham NG2 2GD, You're a real people person with excellent communication skills, Mainly customer facing, You'll interact with our clients and colleagues every day, improving quality of life for all that you meet.

What you’ll do:

• To manage Coffee shop and provide support in the preparation, cooking and serving of food and beverages.
• This is a dual role that would require you to also work in our Hospitality department.
• To lead shifts when assigned by line manager, taking responsibility for delivering brand standards in, but not limited to cash management.
• Opening the unit, preparing for the shift, closing the unit, orders, monitoring and delivering high standards of customer service, accepting deliveries
• To perform the role of float where required
• Train all new team members to Barista level using appropriate training material
• Take responsibility for checking the quality of the espresso by accurately measuring & recording the grind & dose
• Ensure all drinks are made and served to brand standard
• Support team throughout shift to ensure delivery of service to brand standard
• Identify any gaps in training and undertake any training as required
• To ensure all coffee equipment is in good working order and report any faults as required

What you bring:

• Positive attitude, professionalism and respect for others
• Basic food-handling skills
• No previous experience required
• Fully trained to Barista standard with full understanding of brand standards.
• Literate & numerate
• Ability to communicate effectively with customers, client & staff
• Passionate , friendly and diligent
• Ability to work with a team, and on own initiative
• Flexible approach to the role

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Package Description

• 37.5 hours per week
• Shift pattern/ hours-Mon-Fri various shift patters between 6:30 and 17:30
• £11.44per hour
• Easy access via public transport

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Nottingham

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

About the NEMS Urgent Treatment Centre at QMC NEMS proudly operates the Urgent Treatment Centre (UTC) co-located at Queens Medical Centre (QMC) in Nottingham. Our UTC plays a vital role in reducing pressure on the Emergency Department (ED), improving patient flow, minimizing wait times, and enhancing patient outcomes. Patients are quickly and efficiently streamed from the ED to NEMS UTC, where they receive urgent primary care The UTC service is undergoing some exciting developments include more patient cohorts and further reduce demand on ED and provide a better service to patients. Our UTC team is a dynamic, highly experienced, and dedicated multidisciplinary group committed to providing the best care possible. This role offers an incredible opportunity to join a supportive team, working collaboratively with both primary and secondary care professionals to make a real difference in patient care. Core Benefits for the NEMS Workforce 25 days of holiday entitlement & bank holidays (pro rata) NHS Pension Access ongoing continuous professional development Regular clinical supervision Flexible working options Employee Assistance Programme Opportunity to participate in service development and improvement Free Refreshment Eye Care Vouchers Job Summary The Patient Services Receptionist will play a crucial role within the multi-professional team at the Urgent Treatment Centre (UTC), providing a professional and efficient call handling and reception service. The post holder will be responsible for capturing patient information using the ADASTRA system and coordinating its onward transmission to clinical staff. In addition to reception duties, the role will involve administrative support and liaising with senior management. Key Relationships GPs and clinical staff Shift Leaders Operational Staff Driver/Doctor Assistants NEMS Management Team Integrated Care System Partners Key Responsibilities of The Job: Reception Duties: Provide a welcoming and professional reception service for patients attending the UTC. Ensure patients are checked in and relevant information is captured accurately using the ADASTRA system for onward transmission to the clinical team. Have a good understanding of NerveCentre Manage patient flow in the waiting area, ensuring a calm and organised environment. Oversee patients in waiting areas and escalate any concerns Maintain standards in patient facing areas. Call Handling: Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department. Handle urgent calls efficiently, ensuring patient queries and concerns are addressed or escalated as needed. Administrative Support: Assist with day-to-day administrative tasks, including scheduling, filing, and maintaining patient records. Liaise with senior management to provide support with administrative tasks and assist in the smooth operation of the UTC. Maintain confidentiality and data security in line with organisational policies and GDPR regulations. Team Collaboration: Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services. Participate in team meetings, contributing to the continuous improvement of patient services. About the NEMS Urgent Treatment Centre at QMC NEMS proudly operates the Urgent Treatment Centre (UTC) co-located at Queens Medical Centre (QMC) in Nottingham. Our UTC plays a vital role in reducing pressure on the Emergency Department (ED), improving patient flow, minimizing wait times, and enhancing patient outcomes. Patients are quickly and efficiently streamed from the ED to NEMS UTC, where they receive urgent primary care The UTC service is undergoing some exciting developments include more patient cohorts and further reduce demand on ED and provide a better service to patients. Our UTC team is a dynamic, highly experienced, and dedicated multidisciplinary group committed to providing the best care possible. This role offers an incredible opportunity to join a supportive team, working collaboratively with both primary and secondary care professionals to make a real difference in patient care. Core Benefits for the NEMS Workforce 25 days of holiday entitlement + bank holidays (pro rata) NHS Pension Access ongoing continuous professional development Regular clinical supervision Flexible working options Employee Assistance Programme Opportunity to participate in service development and improvement Free Refreshment Eye Care Vouchers Job Summary The Patient Services Receptionist will play a crucial role within the multi-professional team at the Urgent Treatment Centre (UTC), providing a professional and efficient call handling and reception service. The post holder will be responsible for capturing patient information using the ADASTRA system and coordinating its onward transmission to clinical staff. In addition to reception duties, the role will involve administrative support and liaising with senior management. Key Relationships GPs and clinical staff Shift Leaders Operational Staff Driver/Doctor Assistants NEMS Management Team Integrated Care System Partners Key Responsibilities of The Job: Reception Duties: Provide a welcoming and professional reception service for patients attending the UTC. Ensure patients are checked in and relevant information is captured accurately using the ADASTRA system for onward transmission to the clinical team. Have a good understanding of NerveCentre Manage patient flow in the waiting area, ensuring a calm and organised environment. Oversee patients in waiting areas and escalate any concerns Maintain standards in patient facing areas. Call Handling: Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department. Handle urgent calls efficiently, ensuring patient queries and concerns are addressed or escalated as needed. Administrative Support: Assist with day-to-day administrative tasks, including scheduling, filing, and maintaining patient records. Liaise with senior management to provide support with administrative tasks and assist in the smooth operation of the UTC. Maintain confidentiality and data security in line with organisational policies and GDPR regulations. Team Collaboration: Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services. Participate in team meetings, contributing to the continuous improvement of patient services.

Senior Care Assistant (Nights) based at

Willowcroft, Derby

Available Hours:

Various hour's available full time - 38.5 hours per week on a 2 week rolling rota.

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Willowcroft care home in Derby

Finding the right care home can be a difficult journey for any family. But the local team at MHA's Willowcroft care home in Derby will be here every step of the way.

Join us and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Willowcroft care home in Derby could welcome a new lease of life for those we care for - with wellbeing, friendship and respect at its heart.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Contract Type: Fixed Term for 12 Months

Working Hours: 37 Hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £25,992 rising to £26,835 per annum (pro rata for part-time)

Location: The Mary Potter Centre, Hyson Green, Nottingham, NG7 5HY

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

HSCCs support the successful delivery of Adult Social Care (ASC) through the provision of excellent customer service to all customers (including members of the public, citizens, commissioners, health colleagues, ASC employees and other agencies). They act as point of contact for telephone, e-mail, website and written enquiries directed to the service area. They provide the team’s administrative functions processing and recording assessments and referrals.

HSCCs also send correspondence which includes legal documentation and organise, develop and maintain accurate and confidential records and filing systems.

About You

The successful candidate will provide support to various Adult Social Care Teams, which completes assessments to ensure that decisions are made in the best interests of citizens.

We are a small supportive team based at The Mary Potter Centre. The successful candidate will work closely with one other HSCCs. Hybrid working from home is available by negotiation in this role.

The ideal candidate will have:

• Ability to assist in resolving and monitoring non-complex customer queries or complaints;
• Experience of undertaking a range of office and administrative duties including inputting referrals onto electronic systems, answering the phone and taking messages, filing, photocopying and scanning documents;
• Ability to manage your own workload;
• Ability to respect and maintain confidentiality when dealing with sensitive and complex information;

- A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk

Closing Date: 27th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

Please refer to the job description and person specification attached to the advert for the full details. Applicants must be physically fit and able to carry heavy loads. The role requires you to be active for prolonged periods of time which include the handling of soiled and the processing, folding and packing clean linen to ensure a high quality service is delivered to meet the needs of the service users. To ensure the correct use of equipment following safety guidelines. To report faulty equipment to Linen Service Team Leader The post holder will communicate verbally and face to face with members of staff throughout the Trust patients, relatives and the general public Disposal of sharps determined by the Waste Handling and Management policy. To report Accidents to the Linen Service Team Leader

You must have evidence of a good basic education and basic IT skills. You will require good verbal and written communication skills and previous experience of working in a caring environment and working as part of a team. Some knowledge of the mental and physical problems associated with older people and the risks associated with community working are required. You will need to have good prioritization skills and be able to recognize your own limitations. Recent significant experience of caring for older adults with mental health needs is very desirable for this post. A driving licence is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Please refer to attached job description and person specification. Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

The Active Travel Community Connector will support patients into Level 1 activities and more intensive and personalised Level 2 activities including providing support with the associated participant monitoring. The role will also be an advocate and champion for walking and cycling within the PCN workforce to support patients to take up the Level 4 activities. Please see the attached job description for more information regarding this role as well as role requirements

Please refer to the attached job description and person specification for the details and responsibilities.

Peer Support Services Counsellor

Registered £33,970 or Accredited £34,913 pro-rata

22.5 – 37.5 hours per week

To be worked in person at our premises Monday-Friday, including 1-2 evening shifts per week and some Saturdays (depending on hours worked). The exact days and times are to be agreed upon following the interview.



Nottinghamshire Sexual Violence Support Services is the leading specialist sexual abuse charity, for over 40 years we have been passionately committed to supporting all adults living in Nottingham or Nottinghamshire, who have experienced sexual abuse, we listen, believe and support. We offer a single point of contact for survivors of sexual violence of any kind whether the abuse took place in childhood or adult life. We provide free services including counselling, group therapy, Independent Sexual Violence Advisors (ISVA) services, telephone helpline, online and face to face services.



Our services are funded by and created in partnership with local commissioning groups and co-designed with survivors, so that we support in ways that are safe and easy to access. We understand the needs of different survivors including age, gender, or whether a person is BAME or LGBT+. We have a wide range of support options and can refer into other services as needed.



Why work for us

We are a well-respected, professional organisation that seeks continuous improvement. You will work alongside a supportive team.



The Vacancy

We are looking for Peer Support Counsellor to implement, coordinate and participate in the provision of Peer Support Service within Nottinghamshire Sexual Violence Support Services and to deliver dedicated and specialised therapeutic support via face to face, online and telephone support. This is an opportunity to support the development of a new service funded by the Big Lottery Community Fund. We work in a person centred, CBT and EMDR way offering short- and long-term counselling to empower, heal and recover from the trauma of sexual violence.



Location
This post is based in the City Centre of Nottingham.

Salary

NJC Scale Point:

£33,970 (pro-rata) – registered counsellor

£34,913 (pro-rata) – accredited counsellor



Benefits

22 days Annual Leave plus Bank Holidays (entitlement increases with the length of service)
Sick Leave entitlement (increases with the length of service)
Birthday Leave
Childcare/Dependant’s Leave
Bereavement Leave
Pension Scheme
Employees Assistance Programme
Professional Training and Development
Team Building and well-being days


Hours of work

22.5 – 37.5 hours per week. To be worked in person at our premises Monday-Friday, including 1-2 evening shifts per week and some Saturdays (depending on hours worked). The exact days and times are to be agreed upon following the interview.



Job purpose

To implement, coordinate and participate in the provision of Peer Support Service. To deliver a high-quality counselling service to survivors of sexual violence (aged 18+) which is safe, ethical and effective and supports key outcomes.

Responsibilities

Promote service user leadership, ensuring that service users influence the development of the peer support service to enrich people’s journey towards recovery and life fulfilment
Manage and deliver Peer Support Groups
Support the recruitment, induction, and supervision of Peer Supporter Volunteers
Encourage Peer Supporter Volunteers and service users to meaningfully and actively participate in the development and implementation of the Peer Support Service
Managing a caseload of clients and providing short- long term counselling sessions
To undertake rigorous clinical assessments and identify and action needs/risks and safeguarding matters appropriately and in a timely manner
To formulate, plan and monitor effective support plans with clients
Liaise effectively with key personnel and colleagues to contribute to the safe and productive day to day running of the counselling service
Essential experience, qualifications, and skills:

Degree in Counselling
BACP/UKCP accredited or registered
Experience of delivering Peer Support / Group Sessions/ Survivor Engagement
Experience of coordinating/working with volunteers
Experience of conducting Risk Assessments
Have in-depth knowledge of issues affecting people who have experienced sexual violence, both recent and non-recent
Experience of delivering a wide range of therapeutic approaches to mental health problems and experience of routine outcome monitoring & ability to meet agreed specified service targets.
Excellent IT and interpersonal skills


Notts SVSS recognises the positive value of diversity within its workforce and welcomes job applications from people of all backgrounds and characteristics. We particularly welcome applicants from Black and racially minoritised, disabled, LGBT+ and those with additional language skills, including British Sign Language to reflect those of the sexual violence and abuse survivors we work with.

This post is subject to satisfactory references and DBS check.

Ideally applicants must have a valid Safeguarding Children and Vulnerable Adults Level 3 Certificate prior to starting this role.


CLOSING DATE: Monday 2nd December 2024
INTERVIEW DATE: Monday 9th & Tuesday 10th December 2024

Deputy Service Manager - Band 5 - Permanent(Monday-Friday, Flexible hours between 08.00-18.00)

Please note: This post will be based at Abbeyfield court NG7 2SZ with opportunity for some home working.

A permanent opportunity has arisen in the Outpatients Directorate for a full time Deputy Service Manager to join our busy Outpatients service across the directorate.

We are looking for a confident, well-motivated, pro-active individual to support the delivery of high quality and timely care for our patients.

You will be supporting the Outpatients Specialty General Manager's to deliver key KPI's and ensure performance standards are met. You will cover all aspects of service delivery including some staff management. We are looking for someone who can enthusiastically take on these challenges and be part of part of a growing team.

You will have experience in staff management and project work, both leading and delivering. You will be able to work under pressure and work to deadlines, have good communication and negotiation skills, and excellent planning, time management and organisational skills. You will be able to prioritise your workload and be able to delegate your team's workload throughout the day. You must be able to take on additional responsibility when required and be able use initiative to problem solve existing issues and any potential problems that may arise.

This would suit any candidate looking to further progress their career towards a senior management role, or to gain further operational and strategic experience within the NHS.

It is preferable to have had some experience working at a similar level within the NHS and line manager experience is desirable.

Our team is made up of admin teams, nursing and medical colleagues and we are looking for someone who understands the importance of engaging all colleagues and who has a good understanding of RTT performance indicators as well as an enthusiasm for improving the patient experience in our specialties

The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.

We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.

We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.

Please refer to the attached job description and person specification for the details and responsibilities.


This advert closes on Sunday 24 Nov 2024

We require a proactive proactive and hardworking staff to work as part of a team in a production line environment within Linen Services.

To be part of a dedicated and highly motivated team of staff undertaking a number of different tasks which include the handling of soiled linen, the decontamination of linen in accordance with HTM01-04, folding and packing of clean linen either manually or utilising equipment, working in various locations within the laundry to ensure a high quality service is delivered to meet the needs of the service users.

The post holder will be based at either the City or QMC Campus as required in accordance with the needs of the service.

Hours of work are 37.5 per week working between the hours of 6am and 7.45pm Monday to Friday including bank holidays. Some weekend working may be required.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To ensure that all soiled linen is stored in appropriate areas and within Health and Safety guidelines.

Maintaining quality of work in accordance with the documented procedures - undertaking quality checks on linen.

Able to make straight forward judgements, investigate problems, e.g. fault finding, stock issues, staff cover.

To perform laundry duties including; packing of clean linen, sorting of soiled linen, programming/emptying of washer and dryers.

To carry out checks of stock levels on wards and departments using electronic devices and adjust delivery levels accordingly.

Record daily issues to wards and departments using the Benchmarker software.

To work with a flexible approach bearing in mind the needs of the service and staff.

To ensure that a clean protective uniform is worn at all times when on duty and to use relevant Personal Protection Equipment in accordance with the policies provided by the Trust.

To report any signs of infestation to the Linen Services Team Leader.

To be involved in development training by acting as a buddy to new starters by demonstrating own duties.

Completes timesheets or similar records.

Undertake cleaning audits and surveys as necessary to own work.

Demonstrates own activities to new or less experienced employees – supports induction on new starters.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Please refer to the job description and person specification attached to the advert for the full details.

Applicants must be physically fit and able to carry heavy loads. The role requires you to be active for prolonged periods of time which include the handling of soiled and the processing, folding and packing clean linen to ensure a high quality service is delivered to meet the needs of the service users.

To ensure the correct use of equipment following safety guidelines.

To report faulty equipment to Linen Service Team Leader

The post holder will communicate verbally and face to face with members of staff throughout the Trust patients, relatives and the general public

Disposal of sharps determined by the Waste Handling and Management policy.

To report Accidents to the Linen Service Team Leader


This advert closes on Saturday 23 Nov 2024