Total 89 Customer Service job vacancies in Orlando, Florida

Rehabilitation services assist patients to obtain their maximum level on independence and improving their quality of life. Assesses, plans, implements, and evaluates care based on age-specific components. Registered nurses on Rehab-3 provide nursing care to Veterans and active-duty personnel. Rehab-3 nurses provide care to post-surgical and non-surgical patients with orthopedic surgeries, laminectomies, debility, and stroke. The unit also supports the Chronic Pain Rehabilitation Program supporting patients tapering off opioids, and supporting them in various programs supporting healthy lifestyles.

Duties listed but are not limited to:

• Individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross coverage or reassignments.

The Primary Care Nurse Manager influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include management of unit/program level quality improvement processes and initiatives as well as customer service programs. They support factors that impact customer satisfaction considering the client population, including age and life stages, state of health, race and culture, values, and previous experiences.

The Nurse Manager has first-line supervisory authority, responsibility, and accountability for the 24/7 operations of their areas of practice. They will ensure that subordinate personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend, or reject the work of subordinates. The Nurse Manager has continuing responsibility for all the following functions: (1) Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work; (2) Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; (3) Evaluating the performance of subordinates; (4) Making recommendations for appointments, advancements or reassignments of subordinates; (5) Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters; (6) Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (7) Recommending and/or taking disciplinary action where appropriate; and (8) Identifying developmental and training needs of subordinates and providing or making provision for such development and training. Responsible for maintaining continuous accreditation readiness of their area of practice. Responsible for performance improvement data, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Responsible for staffing their areas of practice on a continual basis, ensures staffing meets established nursing hours per patient day requirements, and works with other Nurse Managers to identify and share resources. Responsible for time scheduling of the department/area, mentors staff, deals with employee conduct and performance issues, completes recurring reports and performance evaluations in a timely manner. Participates on service and medical center committees and task forces to improve nursing practice and patient care. Identifies educational needs of staff and ensures that these needs are addressed. Has an integral role in supporting and facilitating student nurse clinical experiences as well as orienting new Nurse Managers. Works in partnership with the union and adheres to EEO principles. Designates cross-coverage in their absence to handle administrative and clinical issues such as: staffing coverage, granting leave, and patient and/or staff issues.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am - 4:00pm
Telework: Adhoc Only
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Community Care (CC) Case Manager Registered Nurse (RN) is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care. The nurse demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills. The CC Case Manager possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines. The CC Case Manager uses nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community. The CC Case Manager serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process. The CC Case Manager supports the medical center's mission to improve timely access to care, ensure Veterans who want to receive care in the community are referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community services.

The CC Case Manager will work collaboratively within the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) to coordinate care processes defined by the IVC Field Guidebook to include developing a care coordination plan, reviewing medical documentation from community providers, communication of care coordination needs, and supporting the Veteran through the completion of the episode of care. The CC Case Manager will influence care outcomes by collaborating with members of the interdisciplinary team both within the Veterans Affairs (VA) and in the community. The CC Case Manager will comply with VA ­mandated processes and use of health information solutions that serve to assess, document, exchange, and track care coordination information. The CC Case Manager will utilize delegation of authority, if applicable, to function at their highest level of role performance and align high­ quality care with key performance indicators to ensure practice standards meet patient care needs. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday)
Telework: Regular and Recurring
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

This position supports the PACT - Patient Aligned Care Team. The Clinical Social Worker possesses the skills to offer psychosocial interventions including the provision of short-term, solution-focused supportive counseling with Veterans and their family members/significant others/caregivers.

Duties may include, but are not limited to:

• Knowledgeable of the range of treatment and skills needed for all adult patients including mental health patients related to their physical limitations, psychological needs and age associated illnesses and conditions.
• Evaluate the need for Veterans to be referred for capacity exams (neuropsycholgical assessments, payee, fiduciary, etc.) through the Primary Care or Mental Health Provider.
• Identifies family/caregiver stressors and makes referrals to both VA and community resources to reduce caregiver burnout and support families and caregivers in providing care for Veterans.
• Assesses for any signs or symptoms of abuse, neglect, or exploitation and follows required local policies regarding mandatory reporting and documentation.
• Must be knowledgeable of various mental health diagnoses and understand the diversification of the mental health within the Veteran population, being sensitive to human growth and development, age-appropriate needs and concerns.
• Screen and assess for suicide risk to provide vital access to services for Veterans who may be experiencing suicidal ideations and be in need of care.
• Provides case management and care coordination to facilitate appropriate delivery of health care services, incorporating complex multiple causation in differential diagnosis and treatment of Veterans and making psychosocial and/or mental health diagnoses within approved clinical privileges or scope of practice.
• Knowledgeable regarding the continuum of care and is able to evaluate required level
• Properly document and scan records to ensure clear and accurate information regarding the Veterans' wishes are available in the electronic health record.
• Proactively addresses the goals of care conversations, discussing role of the surrogate, eliciting understanding of diagnosis and prognosis, eliciting patient's values, goals, providing basic information about LSTs & services, and documenting the conversation.

• Recent work experience in mental health and/or medical settings.
• Must have experience in case management.

Major Duties Include (but not limited to):

• Generate memos, composing, and editing letters, reviewing correspondence for accuracy and completeness.
• Assist with folding of patient/provider letters and ensure that they are mailed timely.
• The ability to articulate medical information to staff from the service line to other service lines, patients, family members.
• Receives all incoming correspondence and routes appropriately.
• Timekeeper Duties - Serve as primary timekeeping, attendance, and leave administrator for the service line.
• Participates fully in the development of new or revised internal standard operating procedures as well tracking of the stand operating procedure process.
• Maintains inventory of office supplies and ordering supplies when appropriate.
• Perform records management functions as stated in relevant guidance to include records creation and collection, maintenance and use, and disposition.
• Assists with inventory of equipment used by the Community Care Services and process electronic work orders for equipment when needed.
• Serves as a PIV sponsorship for the Community Care Service Line.

• The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team. The AMSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treating facilities, and community based programs.
• The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C&P, Community Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Community Care.
• Communicates with Community Care providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedules the appropriate level of care and Community Care Advanced Medical Support Assistant Functional Statement documents the schedule in the appropriate consult. Obtains medical documentation from Community providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Coordinates internal and external care between customers and providers.
• Enters and edits Community Care program authorizations in the Fee Basis Computer System and mails/faxes letters to vendors and patients.
• Incumbent schedules community clinic appointment using VistA scheduling options and linking appointment to consult. Complete verification with Community providers that patient made scheduled appointment.
• Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives Community Care Advanced Medical Support Assistant Functional Statement visitors, staff, and internal and external providers) in a courteous, tactful, and respectful manner.

Duties listed but are not limited to:

• Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality of care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross-coverage or reassignments.

This position is located within the Division of Facility Management at Everglades National Park and is duty stationed at park headquarters in Homestead Florida. The Supervisory Interdisciplinary (Branch Chief Design and Construction) is responsible for, and has authority to, initiate, establish, guide, and control a broad range of project planning, design and construction efforts from inception through completion.

• Supervises an interdisciplinary staff of professional designers (engineers/architects/landscape architects) and project managers to accomplish this work within Everglades and Dry Tortugas National Parks.
• Reviews and manages the Facility Management Division's annual operating budget and project budgets, adjusting account allocations over time throughout the fiscal year. Accommodates provisions for adequate staffing, completion of routine administrative work, purchase of supplies and materials, employee training and travel, AE management, and execution of specially funded projects within respective operating funds and project budgets.
• Serves as the park's Facility Management Division lead contracting officer's representative (COR). Requests funding clearance for contract modifications from WASO/Region or other authority as appropriate. Coordinates review of submittals and word of on-sight inspector, Oversees project closure (closeout: post occupancy, warranty review, as built).
• Leads and manages the park's environmental management system and maintains up to date, accurate records of the park's environmental liabilities.
• Responsible for the on-the-job safety and health of all employees supervised. Initiates efforts conforming to established local and bureau safety programs to satisfy this responsibility.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

Major Duties include all phases of managerial responsibilities with the Superintendent. Provide overall supervision management and policy direction for administrative support, resource management, resource protection, visitor services and interpretation, and facility maintenance. Responsible for managing the operational phases of Big Cypress National Preserve.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.