Total 515 Customer Service job vacancies in Remote Phoenix AZ

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.

Fleet Zone 4. The zone encompasses the following states: Region 9 (Arizona, California, Hawaii, or Nevada) & Region 10 (Alaska, Idaho, Oregon, or Washington)

You will perform the following duties:

• Responsible for and oversees all “zonal” program and administrative technical and support program operations and activities. Plans, directs, and coordinates assigned support programs within the designated geographic area. Responsible for developing, planning, managing, executing, and coordinating all support fleet management functions within assigned, designated geographic zone. Directs analysis of fleet management issues and required policy recommendations for management in formulating decisions regarding changing responsibilities or business needs, as well as in the design/development and evaluation. Obtains information necessary to discuss fleet management procedures internally to evaluate effectiveness of the program and its changes required to properly fulfill the fleet management overall program and regulatory requirements.
• Applies a wide range of qualitative, and/or quantitative methods to assess, measure, and improve fleet management program effectiveness and/or complex management processes, projects, and systems as they relate to assigned program areas. Directs the development of data and ensures implementation of the organization’s goals and objectives and presents recommendations to the Division Director regarding goals and objectives that require more emphasis. Reviews specific goals and objectives; monitors the sequence and timing of key program events and milestones and evaluates overall program accomplishment and significant contributions in terms of regional and agency goals.
• Provides technical requirements and descriptions of the work to be accomplished. Responsible for disciplinary measures, such as counseling, warnings and reprimands and recommends other actions in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Responsible for developing performance standards to evaluate subordinate personnel, as well as serving as reviewing official of non-supervisory branch personnel rating recommendations provided and the rating official of record for subordinate supervisors.
• Analyzes program and personnel efficiency to make recommendations and implement changes when needed. Advises Branch personnel of program and regulatory requirements and changes.

• The duties may include, but are not limited to:
• Apply economic theories to describe the economic impact of decisions related to the regulation of organic farms, businesses, and certifiers.
• Devise solutions that require originality and creativity in the development of models, methodologies, or the extension of existing theory to new and unusual applications.
• Build cost-benefit models to support rule development and alternative analyses and conduct regulatory impact analyses and regulatory flexibility analyses for the purposes of rulemaking.
• Draft proposed regulations based on the economic analyses.
• Maintain current knowledge of the structure, trade practices, performance, and marketing conditions of the organic industry.
• Access available agricultural databases and data resources that provide production and pricing information relevant to rulemaking topics.
• Contribute written content for briefing materials and oral presentations to explain policy considerations and options to senior USDA officials and external audiences.
• Explain the economic impacts of new regulations to organic farms and businesses, National and State association officials, advocacy group representatives, and organic certifiers.
• Manage other complex policy projects as needed.

• Reviews and analyzes records to improve centralized record functions, standardized handling, electronic data, document searches, and retention requirements and procedures.
• Plans and analyzes technology programs for effectiveness and efficiency to identify problems and provide recommendations for correction and/or improvement.
• Provides recommended updated requirements and specifications according to standard templates.
• Coordinates, researches, analyzes, and validates budget proposals to provide guidance regarding technology requirements.

The selectee will serve as a(n) Training Development Specialist (Reemployed Annuitant and ICTAP Only) in the Office of Investigations, International Programs Division. Typical work assignments include:

• Maintaining awareness of cybersecurity threats, techniques, challenges, personnel recovery and investigative procedures.
• Serving as a United States Secret Service subject matter expert in the areas of protection, investigations, and personnel recovery to present training content to foreign partners and USSS employees at formal training courses, seminars, and ad-hoc briefings.
• Serving as project manager for staff/contractor actions and overseeing pilot projects to demonstrate efficiency and effectiveness of training programs.
• Researching new and applicable technology and equipment for the PR Program.

• Serve as a focal point and point of control on the proper execution of Research Position Evaluation System (RPES) policies and practices and ensures reviews are completed.
• Provide analyses of pertinent data and review program and operational documentation, including regulations, policy, and other records to identify actual or potential problem areas.
• Track and monitor deadlines to ensure timeliness of action items.
• Administer internal review procedures to ensure that research plans are complete.
• Work with research progress reports, research proposals, Office of Scientific Quality Review (OSQR) Project Plans, extramural or external funding requests for research projects, Research Position Evaluation System (RPES) cases, and ethics documents.
• Work with research progress reports, research proposals, Office of Scientific Quality Review (OSQR) Project Plans, extramural or external funding requests for research projects, Research Position Evaluation System (RPES) cases, and ethics documents.

• At the full performance level, monitors, evaluates and/or executes assigned programs and initiatives. Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations in meeting established goals and objectives. Performs cradle to grave analyses, develops life-cycle cost analyses and develops recommendations for improving the efficiency and effectiveness of the management of the program and initiatives.
• Performs studies requiring evaluation and identification of a variety of operational problems, evaluating alternative solutions and recommending appropriate action. Conducts analytical studies that are of special interest to specific functional activities or programs, and participates in sensitive aspects of the program. Studies oftentimes include evaluation of data that is sensitive in nature. Reviews, evaluates and monitors the progress of regional program areas in accomplishing objectives by appraising performance, progress, program status and trends against approved objectives and program goals and schedules.
• Prepares and/or conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and/or direction for implementation. Makes recommendations for the development or modification of program objectives and resource utilization to achieve the established goals, and to improve the performance of operating.

• Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Presents formal and informal training and assistance customers regarding property management inquiries.
• Provides insight of process improvement and assists in the creation of reports, analyzing data, and reports any discrepancy to the Office of Digital Transformation Management.
• Monitors the return of FDA Information Technology (IT) equipment and ensures accountability.
• Researches and investigates Accountable Property movement to ensure FDA property systems are accurate.
• Assists in collecting data for adding assets, transferring assets, and disposing of assets in the Property Management Information System (PMIS).

• Making, servicing, and supervising loans.
• Providing technical advice, guidance, and credit counseling to loan applicants and borrowers.
• Has delegated loan approval authority to approve loans within a specific limit.
• Has knowledge of agency farm loan programs and eligibility requirements.
• Has knowledge of the technicalities of farm financing and credit, financial management concepts and practices, and farm operations.
• Has knowledge of land use and value, production and marketing of various crops and livestock, and prices and markets in the serviced farming areas.

• Responsible for the administration and technical supervision and direction of staff in the Division of Tribal Leases specific to the Indian Health Service (IHS) Tribal Lease Program (TLP).
• Conduct meetings for problem sharing and decision-making and effectively communicate with all levels of the agency on TLP activities.
• Responsible for all activities relating to 105(l) leases, pursuant to the Indian Self Determination and Education Assistance Act (ISDEAA), including the development and administration of the TLP budget, and for the leadership and policy direction of the IHS TLP program. Serves as the primary advisor to the ODSCT Director and Deputy Director of Business Operations, and the IHS Director, on 105(l) lease issues as they relate to the IHS Self-Determination and Tribal Self-Governance Programs.
• Serve as the primary representative of the IHS with Federal, Tribal, State and local governments and private organizations in matters pertinent to the IHS TLP program objectives. Participates in Intergovernmental study groups and initiatives where expert knowledge of the ISDEAA, including 105(l) leases, are required.
• Coordinate interdepartmental consultation including the Office of the General Counsel as necessary to resolve complex procedural and legal issues that may be involved in the appeals; and finalizes the appropriate response.
• Lead the development of annual congressional budget justification for the IHS 105(l) lease program, consult with agency Senior Executives, provide the Director, IHS, with background information prior to any congressional hearings in support of the budget request.

• The duties may include, but are not limited to:
• Prepares and weighs out different rearing media and diet ingredients using different scales in preparing to make artificial diet.
• Prepares disinfectant, for cleaning and sanitation of equipment to ensure healthy production levels through the productive lifespan of the colony.
• Operates and/or synchronizes multiple pieces of equipment for the establishment of the colony.
• Provides feed to insects, controls temperature and humidity, and harvests pupae or adults, records collection data, and verifies that the data is correct and properly backed up.
• Separates insects into categories such as sex and/or specie and controls them to prevent escape or intermingling.
• Observes insect collections for obvious changes of live cycles, deaths, and general activity.
• Performs irradiation and irradiation monitoring of insects prior to shipping and puts the information into storage and a database.
• Maintains approved disinfectants to clean and sanitize the floors, walls and equipment; operates high pressure steam washers, and uses autoclave to sterilize materials, water, and objects.

• Serves as nationally recognized expert on high performance sustainable buildings, energy/water/waste conservation, greenhouse gas emissions, and climate adaptation and risk. Provides high level technical expertise to PBS personnel regarding special, unique and/or other Federal mandates associated with energy/water/storm water/waste management, and sustainability performance in real estate operations and related design and construction project activities. Provides authoritative advice and guidance and consultant support to senior GSA officials on designs, construction requirements, projects and/or building system operations.
• Establishes and implements high performance sustainable buildings, greenhouse gas emissions, and climate adaptation, risk, and resilience policies, directives and guidelines for use across all organizational lines within PBS. Develops standards, training, and facilitates work to establish sustainability practices for all types of GSA facilities and activities. Assures that program goals, objectives, policies, activities and initiatives are executed in coordination with other Federal agencies, requirements, laws, Executive Orders and regulations.
• Provides independent analyses and evaluations of the effectiveness and efficiency of climate and sustainability operations in meeting the GSA’s objectives and goals. Creates policy and guidance an makes recommendations for changes, improvements, or modifications of program plans to meet changing situations and needs.
• Supervises and manages a staff in the performance of sustainability, climate and related work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees. Develops performance standards and evaluates work performance of subordinates.

• Serves as nationally recognized expert on high performance sustainable buildings, energy/water/waste conservation, greenhouse gas emissions, and climate adaptation and risk. Provides high level technical expertise to PBS personnel regarding special, unique and/or other Federal mandates associated with energy/water/storm water/waste management, and sustainability performance in real estate operations and related design and construction project activities. Provides authoritative advice and guidance and consultant support to senior GSA officials on designs, construction requirements, projects and/or building system operations.
• Establishes and implements high performance sustainable buildings, greenhouse gas emissions, and climate adaptation, risk, and resilience policies, directives and guidelines for use across all organizational lines within PBS. Develops standards, training, and facilitates work to establish sustainability practices for all types of GSA facilities and activities. Assures that program goals, objectives, policies, activities and initiatives are executed in coordination with other Federal agencies, requirements, laws, Executive Orders and regulations.
• Provides independent analyses and evaluations of the effectiveness and efficiency of climate and sustainability operations in meeting the GSA’s objectives and goals. Creates policy and guidance and makes recommendations for changes, improvements, or modifications of program plans to meet changing situations and needs.
• Supervises and manages a staff in the performance of sustainability, climate and related work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Develops performance standards and evaluates work performance of subordinates.