Total 2,282 Customer Service job vacancies in Rye, East Sussex, TN31 7NQ

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Southlands Place, Bexhill on Sea, East Sussex, TN40 2HJ
• 71 beds - providing nursing, dementia and residential care
• Rated 9.7 out of 10 on Carehome.co.uk
• CQC Rating - Good

About the role

• Care Assistant
• Bank Role
• £12.20 per hour

Days/Nights Support Worker Patcham - £12.15 ph

Typical Shifts are: Waking Nights 22:30 07:30

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support.
As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Patcham is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Care Assistants having both the right experience and the right values. This is why at this service our Care Assistants should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with complex individuals with mental health needs

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

11th November,
About Everyday Independence With over 40 hubs across Australia, Everyday Independence is a dynamic organization committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.    About The Role We are looking for experienced Behaviour Support Practitioners to provide life-changing therapy to NDIS participants in the  Launceston and surrounding areas . This position is full-time or part-time (4 days per week).     Your Everyday As a Behaviour Support Practitioner at Everyday Independence, no two days will be the same:

Working in the social model means youll work in diverse settings; from homes and schools to playgrounds, workplaces, and community centres
Utilizing assessment and intervention skills to support participants in achieving their goals and maximizing NDIS funding
Building meaningful relationships with the

... Click here to view more detail / apply for Behaviour Support Practitioners ? Launceston

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression. 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time position available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Prior hospitality experience is highly valued but not mandatory. A certificate in food safety is recommended. Additionally, you may be required to hold a National Police Check or a NDIS Worker
... Click here to view more detail / apply for Food Service Assistant

The Client:

Located in Clyde North in VIC is our client who is a full-service accounting and financial management firm providing tailored financial and business solutions designed to meet individual business needs.

They seek an experienced accountant to join their team based out of their office at Clyde North in VIC.





The Role:

It is for a full time role with an annual salary between $75,000 to $80,000, depending on experience plus superannuation.





The Responsibilities:

Correct record maintenance in accordance with accounting and tax standards and requirements.

Undertaking reconciliation activities in regards to invoicing, accounts receivable, accounts payable, bank statements, inventories, line of credit and general ledgers (including sub ledgers)

Reviewing, investigating, and correcting errors and inconsistencies in financial entries, documents, and reports.

Reconciling, coding, entering, and maintaining, weekly, monthly, quarterly reports and undertaking follow-up activities for various departmental budgets and reports

Preparing reports on areas of efficiency increase, cost reduction, profit leakages by reviewing efficacy of control processes.

Participating and providing inputs in preparation of management accounting, profitability reports, and cash flow analysis. Providing inputs for accounting and tax strategies to managements.

Providing inputs for statutory reporting for BAS, Annual reports, ASIC and ATO reporting

Resolving collections and customer payment plans

Preparing and processing payrolls

Conducting financial investigations, preparing reports and advising on matters such as the purchase and sale of businesses/ outlets, mergers, capital financing, suspected fraud and taxation

Managing the accounting information system

Maintaining internal control systems

Preparation of financial reports and tax returns

Assisting with tax compliance.

Reconciling balances and handling monthly, quarterly, and annual closings.

Handling multi-client accounts and documents and working with multiple software/Platforms.

Responsible for documentation and maintaining financial records in a timely and accurate manner.

Managing, coordinating, and allocating tasks to the bookkeeping staff and junior accountants.

Assisting in the preparation of high-quality financial and management reporting.

Ensuring all payroll transactions of clients are processed efficiently.

Providing support to the Management and assisting other Finance roles.

Assist with other day-to-day operations of the accounting, finance function, and administrative duties.





The Requirements:

At least a Bachelor’s degree in accounting from an accredited university.

Must have at least 2 years of relevant Australian experience as an accountant

At least 2 years of professional experience Income Tax, GST

At least 2 years of commercial practice in Class SMSF Administration Software and MYOB AE

Must have experience working with the MYOB, XERO and QUICK BOOK accounting software systems

Demonstrated commercial acumen to understand the dynamics of a complex evolving industry

Detail oriented, ability to multitask, work independently and prioritise tasks

Knowledge in

Ability to organise, plan and manage, together with the capacity to prioritise for self and coordinate input from others to deliver timely results

A positive and team-oriented approach

The Client

Lindenow Pub Farmers Home Hotel is an old school pub with a great atmosphere that is open for lunch & dinner 7 Days a week. Their menu offers a wide range of freshly made, fire-grilled meats, mains and other dishes.

They are now looking for a Chef to join their kitchen team.





The Role

This is a full time role with an annual salary set at $73,500 to $75,500 depending on experience plus superannuation, and will be based at Lindenow VIC.





Responsibilities

Costing menu items including costing of food and labour costs

Plan, collect, estimate food and commodities for menus

Skills in a wide range of cookery methods to produce a range of menu items

Plan and sequence the timing of food and preparation of tasks

Evaluate food products to ensure quality standards are consistently attained

Being responsible for examining, tasting and improving all food prepared to ensure quality

Following guidelines and regulating quantities of all herbs and spices and cooking times to ensure consistency in all Authentic recipes

Considering instructions related to preparing orders to meet special dietary requirements

Work to resolving kitchen related issues, listen to feedbacks and seek solutions in conjunction with fellow staff

Help enforcing general cleanliness and maintenance of the Kitchen area.

Working closely with the kitchen staff, the head chef and the restaurant attendants in crafting newer, unique food items and finalising its parameters

Whilst cooking, ensure proper and adequate seasoning of all food that is served in the restaurant.

Knowledge of supplies, equipment and services, ordering and inventory control.

May select and train kitchen staff.

Leading the kitchen team

Advise and demonstrate on portioning of ingredients and food, placing it on plates, dressing and garnishes

Ensure all inventory and the general keeping of the Cold Room and also advise accordingly on storing food in temperature-controlled facilities





Requirements

To be successful in this role, you must have:

Relevant Certificate 3 or 4 qualifications in commercial cookery

Minimum 2 years of experience as a Chef

Must have at least 2 years of experience in cooking over open-fire grill

At least 2 years of preparing pizza dough from scratch

At least 2 years of menu planning experience

Must know how to create new recipes and design menu according to budget

Knowledge and experience in Italian cuisine is essential

Must know how to work with dietary requirements such as vegan, and gluten free food preparation techniques

Must be able to work with variety of proteins including beef, pork, seafood

Experience in adherence to recipe & portion control, as well as ordering and stock control

Ability to follow instruction & take direction

Excellent time management and attention to detail

Knowledge of food safety and hygiene standards

Excellent communication skills and the ability to work as part of a team

Be available to work on weekends to deal with many customers

Freshwater East Kimberley Apartments, Kununurra's newest 4.5 star accommodation is seeking to appoint 2 Hotel Receptionistss on a Full Time basis.

This opportunity is based in Kununurra, the gateway to the East Kimberley, surrounded by breathtaking scenery, rock formations, and waterways. This established town has major supermarket, restaurants, primary and secondary schools, Tafe, medical centres and hospital and an outdoor drive-in theatre.

About the role
Your duties and responsibilities will include but not be limited to the following:
• Responsible for assisting with inquiries, including verbal, telephonic and electronic
• Administrate all reservations, including cancellations and modifications.
• Greeting guests and welcoming visitors, assisting guest check-ins and check-outs
• Guest services i.e. aAdvice on local tours, general information to guests, problem solving, managing complaints and feedback
• Inventory management/ allocation of rooms to meet the needs of a diverse range of guests.
• Lost property – contact guest and arrange return
• Assisting with airport transfers for guests
• Responsible for the opening and closing duties of the reception desk
• General Reception cleaning
• Administrative tasks, including filing, data entry and reporting
• Provide support to Housekeeping team as required

About You
• Ability to be flexible with work hours and shifts. Some weekend work will be required
• Minimum 1 year work experience as a Hotel Receptionist or equivalent.
• Possess a high level of communication skills with the ability to interact in a friend and professional manner.
• Possess clear and well-developed verbal and written communication skills.
• Strong attention to detail with the ability to handle competing priorities and work autonomously.
• A high level of computer literacy with experience in reservations/room management and scheduling advantageous.
• Computer literacy, with experience in reservations/ room management and scheduling preferred
• Hold a current ‘C’ Class Driver’s Licence

What we offer
Freshwater Quality Management aims to provide all our employees with a positive and rewarding work environment, with opportunities to learn and grow with the Company.

In addition, we offer:
• A salary of $75,000 - $77,000 per annum (dependant on experience)
• Salary sacrifice / salary packaging benefits available
• A friendly and positive team environment
• Opportunities to explore Kununurra and surrounds with our partner tourism and aviation owned companies

How to Apply
If you think that this is the right role for you, please - submit a cover letter and resume outlining your relevant qualifications and experience
Please be advised only shortlisted applicants will be contacted

Location: Bristol

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

We have a variety of shifts available, covering evenings and weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor for a fixed term of 12 months. Please note that the hours are 30 per week and the shift pattern 5 days over 7.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Receive and assess referrals to ensure appropriate placement in Centre.
• Provide end to end casework management and psychosocial support services to residents, clients, and their families. Utilize appropriate frameworks for holistic assessment.
• Identify and develop individualized care plans together with clinical care team to meet the psychosocial and emotional needs of residents and clients.
• Address issues related to grief, adjustment, and coping with chronic illness or disability.
• Implement and facilitate appropriate casework interventions, including ongoing monitoring and evaluation of outcomes.
• Establish network with external partners and stakeholders for resourcing and ensure continuity of care of residents/clients across settings.
• Work closely with multidisciplinary team to ensure that holistic needs of the resident/client are actively considered in their care planning.
• Ensure "hands-on" approach to working with residents/clients through individual work, group work, counselling, or other appropriate modalities.
• Maintain accurate and current documentation of casework for assigned caseload.
• Work closely with residents, clients, and families to maintain or re-establish family relations when appropriate.
• Provide support in end-of-life care to residents, clients, and their families. This may include bereavement support to family members of the deceased and practical matters such as referral to casket company for last rite matters, after office hours.
• Conduct review of resident/client's socio-economic status and make appropriate recommendations for financial assistance if necessary.
• Participate in multidisciplinary meetings and work closely with clinical care team in discharge planning reviews.
• Attend case conferences, meetings, network with external agencies as required.

QUALIFICATIONS

• Bachelor Degree in Counselling/Social Work/Psychology or related discipline.

Requirements

• Preferably with at least 2 years' work experience in social services field (MOH or MSF) performing case management tasks.
• Experience working in a healthcare setting and knowledge of healthcare financing will be a plus.
• Able to work independently as well as be a team player.

OTHER INFORMATION

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

Peacehaven Bedok Day Centre, The Salvation Army

Block 121 Bedok North Road, Singapore 460121

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore