Total 12 Customer Service job vacancies in Salford, M50 1SW

You will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the PARIS system.

You will be responsible for receiving, processing, scanning and uploading of referrals. Ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient appointment booking service.



Booking of all stationary and clinical equipment.



Monitor generic team mailbox and distribute or action accordingly.

Responsible for booking interpreters for the service.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please see attached job description and person specification

Staff benefits
• Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%


• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)


This advert closes on Friday 29 Nov 2024

Working Pattern: 32.5 hours. Term time only plus 5 days INSET

Required From: As soon as possible

The Governors, staff and children at Christ Church CE Primary School are looking to appoint an excellent and hardworking Learning Support Assistant (Level 3) to share in our vision within our school.

All children deserve the very best and we are looking for a professional who has a passion for the teaching and the learning of children and is committed to our school values.

The school has an Executive Head teacher and works in partnership with Lewis Street and Lark Hill Primary Schools. The school has Place2Be, an on-site therapeutic counselling service. The LSA will work within the EYFs or KS1 team and will support the teaching and learning in class. The role will also involve some PPA cover.

The successful candidate will:

Have the appropriate teaching and learning level 3 diploma or equivalent qualification

Promote and model the school values of EXCELLENCE; RESPECT; CHALLENGE and SELF-BELIEF

Promote and model the school vision including infusing honesty and integrity into all of school life

Develop high quality professional relationships with children, colleagues, parents, carers and Governors

Contribute to the development of an inspiring culture for learning across the school

Plan and differentiate to meet the needs of groups of pupils

Deliver teaching and learning as part of whole class provision

Understand the importance and impact of teamwork and collaboration

Be committed and understands the importance of experiential learning

Have the ability to self-evaluate learning needs and actively seek learning opportunities

Understand the functions of behaviour and have experience of positive behaviour management strategies and a commitment to the school’s policy.

In return we can offer you:

An inclusive ethos where the values of excellence, respect, challenge and self-belief are at the forefront of everything we do

Supportive and high quality CPD

A forward thinking school with dedicated and highly skilled staff.

Christ Church CE Primary school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This position is subject to an enhanced DBS Disclosure.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character.
https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

We thank you for your interest.

Want to know more about Salford?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you here!

Continuous Service commitment
New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you here.

Guaranteed Assessment Schemes
We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please click here.

Job Description
Person Specification

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Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The Business Architect will work as a thought-leader within the NCA's Digital Enterprise Architecture Centre of Excellence, ensuring alignment of modern business capabilities and processes to measurably beneficial solutions within the NCA's Digital Strategy and Vision. The value brought by the Business Architect is significant, as it is a role that will evolve alongside the emergent digital needs of the NCA. As such, the Business Architect will need to be adaptable, knowledgeable, and efficient to successfully carry out the strategy and manage deliverables using modern EA approaches.

Working with the Head of Enterprise Architecture and Data / Solution Architects, the Business Architect is a strategically senior role, responsible for transformation initiatives and oversight of critical deliverables, such as quantified business capabilities, value streams and Patient / User journeys. The roles' aim is to lead the architecture of a process-oriented organisation or re-architecting aspects of existing processes.

The Business Architect will assume a leadership role in two ways. Firstly, the development of holistic, multi-dimensional business architectures to achieve goals, and secondly, the day-to-day leadership, management, guidance and maturation of a team of Business Analysts to ensure traceability between business architecture products and associated business processes / requirements to be delivered as operational solutions.

Determine and define strategic level requirements that address organisational, people, processes, information and technology problems, ensuring systems and processes are fit for purpose and ensuring they are robust.

Undertake business architecture design work using best practice tools and techniques to define capabilities and processes, using prototyping (where appropriate) to elaborate requirements and demonstrate the feasibility and potential benefits of applying a particular technology to meet a business need.

Define objective-level requirements for the selection of solutions.

Act as a strategic advocate for the business, ensuring that digital provision meets the strategic objectives of the organisation and satisfies requirements.

Provide expert opinion to IT forums in relation to Digital Demand items and Projects applying expertise to articulate requests, drivers, and potential solutions.

Analyse and articulate complex business and digital problems clearly – identifying the maturity and key objectives of each capability / process and alignment to existing digital capabilities.

Work with Senior stakeholders across the organisation to understand current state problems and future strategies, goals and objectives.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

FULL TIME EXPERIENCED SOCIAL WORKERS

Newly developed Hospital Discharge Team & Community Home First Hub Service.

An exciting opportunity is now available for the correct Social Work candidates to join a hybrid social care services supporting patient in the acute setting and those patients placed to Discharge to Assess & Long-Term facilities.

This role is based over two facilities, one acute and one community which both support multidisciplinary working. As part of this multidisciplinary approach, you will work hand in hand with therapy, nursing & reablement teams all focused with the same goals of completing personalised holistic assessment to support patients home safely and without delay.

Here at the Northern Care Alliance the social care teams work 37 hours weekly which covers 7 day working via a team rota which include days/ evenings/weekends.

As a Social Worker in the Hospital Discharge Team & Community Home First Hub Service you would have the following responsibilities;
• Be person centred and reinforcea patient’s choice and control.
• Promote a patient’s well being throughout their journey in the acute and community setting.
• Provide Strength Based Assessments and independence.
• Complete Care Act 2014 compliant assessment.
• Source provisions both formal and informal in support of patient needs.
• Interact with a plethora of professionals daily.
• Guide and support colleagues from other professions or colleagues less experienced in social care processes.
• Have knowledge of related legislation, policy, and frameworks.
• Experience of Safeguarding processes and procedures.
• Complete mental capacity assessment and best interest processes for patients unable to make specific decision.
• Knowledge of the Deprivation of Liberty Safeguards.
• Be an active and integral part to the team.

From commencement you will be supported by a dedicated teams from Practice Development, Leadership and Learning Development. This support includes access to specific programmes, e-learning, training courses, shadowing opportunities, partnership led workshops and bespoke CPD funding to help you access university modules linked to your goals and objectives to take your career in the right direction.

We are committed to supporting the recruitment and retention of our Social Work staff. It is recognised by the Trust that many experienced Social Work staff are currently likely to be employed by local government organisations, and to ensure there is clarity over terms and conditions of employment we offer National Joint Council Pay Scales to Social Workers we appoint, rather than NHS pay-scales. We have adopted the Greater Manchester Continuous Service Commitment which is used for recognising continuous service regarding annual leave, sickness, and maternity for moves within Greater Manchester. In addition, we also recognise previous, continuous, national local government service regarding annual leave.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk




This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

We are delighted to offer this exciting opportunity for Qualified Staff Nurses to work in the new Greater Manchester Major Trauma Hospital at Salford Royal.

Ideally our chosen candidates will have proven post-registration experience in a trauma environment.

Our vision is to deliver care of the highest quality whilst shaping and developing our highly motivated workforce.

We are keen to employ experienced nurses within our expanding Neurosciences Centre who have a background in trauma. We are looking for a highly motivated nurse with shared values to join our team. This is a unique exciting opportunity to join a team with vision, drive, and ambition.

Education and development will be available to all successful candidates with opportunity to progress.

*Unfortunately we are not able to consider applications from newly qualified nurses for this vacancy as previous experience working in the field of Neurosciences or a Trauma environment is essential. As stated in the shortlisting criteria, evidence of post-registration experience working with trauma patients is essential.*

The post holder is responsible for the assessment of patient care needs and development, implementation and evaluation of programmes of care, both for a specific group of patients as the named care provider and in supporting the care of all patients.

As a nurse you will assist in the management and organisation of work as required, ensuring effective communication is maintained at all times, providing support for junior staff. You will play a key role in the supervision and assessment of all learners and unregistered staff, providing a teaching role and acting as a named supervisor.

Using your proven clinical experience and skills you will be responsible for the assessment, planning, delivery and evaluation of programmes of care, both for a specific group of patients as the named care provider and in supporting the care of all patients on the ward / unit.

You will assist in the management and organisation of work, as required, ensuring effective communication is maintained at all times and will provide support for junior staff on the ward.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

This vacancy is open to those who have a current NMC PIN to practice as a Registered Nurse in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC Pin within the next 2-3 months.

Please note an NMC PRN Pin is not a full NMC Pin and would not fulfil the essential criteria for this role.

The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance.

This vacancy is within one of our pilot areas therefore if you are invited for interview, you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible. In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk