Total 113 Customer Service job vacancies in San Juan, Puerto Rico

• You will serve as the Command Administrative Division responsible for Command Services and Travel Branches, Directives, Control Administrator and Mail functional areas and manage administrative support for FRCSW N65888 military/civilian personnel.
• You will be responsible for the management and oversight of all programs assigned to the Command Administrative Division and ensure the programs are executed in accordance with Federal, DoD, and Navy regulations, as well as local policies.
• You will participate in conferences/meetings with COMFRC/NAVAIR/FRC counterparts regarding such topics as organizational strategy and administration, continuous process improvements, and standardization of operations for all functional areas.
• You will lead enterprise wide studies in order to develop, identify and propose solutions to management support problems which are characterized by their criticality and severity.
• You will assess organizational requirements, resources, and processes to effectively provide quality service to internal and external customers.
• You will use a broad range of knowledge of DON Administrative services to include Joint Travel Regulations(JTR), records management, Federal Management Regulation (FMR) and administrative protocol.
• You will supervise personnel and resource management allocation.
• You will assess the organizational aspects of the Production and Support Departments to determine manpower needs by series and initiates action to recruit, reassign, or train personnel to meet staffing requirements.
• You will supervise and support the Equal Employment Opportunity Program.
• You will execute organizational and cultural change in the Competency throughout the Command with complex changes that may impact aspects of the FRCSW organization and with interface with internal customers.

The Procurement Law team provides primary legal support for clients in the Postal Service's Supply Management, Transportation Strategy, and Fleet Modernization & Electrification organizations within one of the world's largest logistical networks. Our clients purchase equipment and services needed to fulfill the Postal Service's nationwide, universal service mission and to support the strategic goals of the Postal Service's Delivering for America plan (more information about Delivering for America is available here).

As examples, recent major procurements have included, among other things: replacing a fleet of over 150,000 delivery vehicles with modern electric and non-electric vehicles, including a new charging infrastructure for electric vehicles; automation and robotics technology; air and surface transportation; financial and consulting services; software; telecommunications; and cybersecurity technology to protect our employees' and customers' data.

The Procurement Law team provides cradle-to-grave support for all major procurements, advising on the solicitation process, negotiation of contract awards, and post-award claims and disputes. We also provide advice concerning pre- and post-award procurement protests, debarments, and congressional and media inquiries, among other assignments. Additionally, we represent the Postal Service in a first-chair capacity in cases before the Postal Service Board of Contract Appeals.

Although experience in government contracts is preferred, attorneys with three or more years of experience in related areas of federal law, commercial contract disputes and litigation, or contract negotiation, are also encouraged to apply.

Responsibilities

1. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
2. Participates in conferences necessary to representing or advising Postal Service officials.
3. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
4. Prepares replies to inquiries from Congress, government agencies, and the public.
5. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

• As a Financial Customer Liaison you will be responsible for the following duties (if selected at the GS-07 level, duties will be performed in a developmental capacity):
• Provides financial support by serving as liaison between the site and DFAS on behalf of employees, contractors and management to ensure prompt and accurate handling of financial transactions.
• Serves as the primary POC for Defense Finance and Accounting Service (DFAS) personnel regarding material sales, accounts receivable, and accounts receivable related issues.
• Liaises with various parties to include, but are not limited to, DFAS, customer account specialists and customers to research and resolve billing and accounts receivable issues.
• Works with DFAS to resolve customer direct blocked invoices due to contract and goods receipt related discrepancies.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

This position will allow you to use your expertise in administration to perform assignments requiring the application of fundamental principles, concepts, techniques, and guidelines in an administrative specialty area(s). Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland by analyzing and refining existing work methods and developing new methods and procedures.

This position starts at a salary of $68,297.00 (GS-09, Step 1) to $107,421.00 (GS-11, Step 10).

In this position, you will strengthen the Department's ability to protect the homeland by providing guidance and technical advice in a variety of mission support functional areas for a Field Office or Port of Entry. Typical work assignments include:

• Applying a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems.
• Planning, gathering, and interpreting information and data to resolve complex problems and issues.
• Determining the most effective and efficient approach to meet customer requirements.
• Participating in complex studies and projects designed to develop broader expertise in assigned specialty area(s).

The Advanced MSA for Mental Health Service enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to the area assigned. They schedule and coordinate appointments for patients with various clinics, ensuring all treatment requested by the clinicians have been scheduled, and rescheduling appointments when necessary in accordance with VHA Directive 2010-027, Scheduling Outpatient Processes and Procedures. Coordinates the scheduling to avoid conflicts in different clinic schedules. Ensures appointments are timely and in accordance with physicians and clinician's requests. As part of the scheduling process the Advanced MSA will ensure preappointment letters and three follow reminder appointment calls are made as the action plan to address the Missed Opportunity Performance Measure for Mental Health Service. Receives telephonic requests for information and transmits requests to the appropriate physician and/or clinician. Assists clinic administrator and other personnel with workload accountability information such as the Encounter Action Required Reports, and Electronic Waitlists.

The Advanced Medical Support Assistants are responsible for answering calls received and are professional, courteous, and tactful in nature, and that responses given are appropriate. The incumbent will be responsible for developing, maintaining and monitoring standards for appropriate responses to patient requests for assistance. Ensures staff is knowledgeable of the services provided and are prepared to furnish information such as: telephone numbers, locations of offices and personnel and clinic hours of operation. Receives patients via telephone calls and visitors to clinics, as the initial point of contact, ascertaining the nature of the call or visit, obtaining identifying information, and determining the nature and urgency of the patient's request. Applies clinic guidelines concerning release of patient information. Refers patient to appropriate staff member as required. Verifies patient's eligibility for treatment. Interviews new patients to the clinic, determining nature of visit and providing information on appointment, clinic hours, and services. Refers urgent messages and patient results for immediate actions. Provides information regarding unit, clinic and hospital policies, procedures, and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities. Sound judgement is required due to the volume of requests handles daily. Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in processing, care and out-processing, of outpatients and guests. Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and reports such as documentation of daily no-shows and cancelled appointments. As required types routine correspondence, progress reports, memorandum and statistical reports using VISTA and Excel. Incumbent may also be required to perform various duties in making arrangements for travel. The advanced MSA is required to maintain the space utilization calendar for staff, scheduling and preventing double booking of clinical space for patient care based on staff schedules for the day and during leave of absence. The incumbent provides file and document management. Maintains all patients' records, either electronic or paper, according to regulation insuring each entry contains proper patient and health care proper identification. Correctly files original medical documentation in the patient record and copies of medical documentation into research files as necessary. The incumbent will perform duties as a timekeeper and will provide administrative assistance with Engineering work orders and non-ADPAC related computer work orders.


Work Schedule: MF 8am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.

This position starts at a salary of $103,409.00 (GS-13, Step 1) to $134,435.00 (GS-13, Step 10)

In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures. Typical work assignments include:

• Establishing production standards and prepares performance requirement of their appraisals.
• Advising employees of the performance requirements of their positions and keeps them informed of their progress in meeting the requirements.
• Resolving complaints and grievances not requiring referral to higher authority and makes recommendations for solution of those referred to the next higher organizational level.
• Keeping supervisor continuously informed of status of cases and workloads and prepares reports as required.
• Ensuring equity in determining qualifications, selections, assignments, training, promotions, details, discipline, and awards to employees.

• You will troubleshoot repairs, modify, and test a variety of mechanical, electrical, hydraulic, pneumatic, and air conditioning aviation ground support units.
• You will disassemble various systems and components of Aviation Ground Support Equipment and replaces or repairs necessary parts such as bearings, ignition units, magnate units, steering systems and similar assemblies.
• You will repair, align, inspect and test various systems, such as power drives, transmissions, clutches, hydraulic actuators, pumps, valves and control systems.
• You will remove and replace major components such as engines (diesel and gas), generators, and jet start engines.

The functions of the RN Care Coordinator/Maternity Coordinator include, but are not limited to
the following:

• Practices in accordance with Veterans Health Administration (VHA) Handbooks & Directives
  that provide guidance for women Veterans' health care (1330.01 & 1330.03).
• Implements strategies to increase compliance with VHA health care guidelines and
  performance measures for women Veterans.
• Coordinates and tracks gender-specific care/maternity care, of patients throughout all aspects
  of the STVHCS medical center, including Community Based Outpatient Clinics, as well as
  community and/or military partner providers and medical centers.
• Demonstrates effective coordination of care of women Veterans requiring maternity care and
  regular interval assessment of care.
• Assists with initial VA consult referrals, assists with VA or community services for the patient
  with an appropriate provider, to include coordinating any subsequent appointments or follow-up,
  as needed.
• Maintains database to monitor the delivery of maternity services and coordination of care and
  tracks maternal and fetal outcomes.
• Educates patients on a variety of gender-specific topics, to include maternity specific topics, as
  well as authorized VA and community-based resources for gender specific care and billing
  processes.
• Consults with and collaborates with interdisciplinary services to meet the needs of women
  Veterans.
• Contacts pregnant veterans on a regular reoccurring basis throughout the duration of
  pregnancy and the postpartum period to assess clinical and/or social care needs, facilitating
  care and services between VA and non-VA care providers.
• Assists veterans who have presented to VA or non-VA emergency department for gender specific
  maternity related emergencies, to secure appropriate follow-up care such as lab,
  ultrasound, emotional support, and/or other care as needed.
• Ensures seamless and timely return to Primary Care following delivery by assisting with a
  follow-up appointment within designated timeframe.
• Documents patient care interactions accurately, succinctly, and timely.
• Assists with managing Teratogenic medication communication, prescriber education and
  electronic medical record alerts and counseling documentation.
• Completes initial and re-assessments of patient condition and response to treatment and other
  clinical findings to include mental health screenings, and other screenings. Initiates follow-up as
  needed.
• Provides a full range of nursing care to patients with complex care needs.
• Applies problem-solving skills and communication skills; works as a member of the Women
  Veteran Program, Comprehensive Primary Care-Women's Health Team, educating staff,
  learning from staff and improving processes resulting in improved patient care.
• Participates in committees to ensure an environment of dignity, respect, privacy and safety for
  women Veterans.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participates with supervisor in planning and coordinating survey/control measures by furnishing information about the presence and extent of plant diseases and/or insects, and effect of treatments.
• Directs and/or conducts approved control and eradication measures including sanitation measures, biological controls, and the application of herbicides, insecticides, nematicide, and fungicides.
• Enforces Federal and/or State regulatory orders to restrict movement or issue certificates permitting movement of plants, plant products, and equipment into or out of regulated areas.
• Assists with inspections of routine commodities for export.
• Maintains daily records of inspection work, control measures and regulatory procedures applied; prepares reports and maps on the activities and accomplishments within the assigned area.

The PACU RN is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines.

PACU RN duties include but are not limited to:

• Possessing the knowledge related to the physiology associated with various anesthesia techniques and surgical interventions.
• Assessing and prepare patients for procedures appropriately.
• Performing clinical assessment of the patient and readily recognizes contraindication for anesthesia and/or surgical intervention.
• Appling the appropriate post sedation scoring and assesses the patient's postoperative status to include cardiovascular and respiratory systems and airway management needs, neurological system, hemodynamic stability, pain, and comfort needs and mental status, implementing appropriate interventions to maintain or return all physiological system to baseline or above.
• Knowledge of current American Society of Peri anesthesia Nurses (ASPAN) standards, Veterans Health Administration (VHA) Directives and service level standard operating procedures (SOPs).
• Responsible for ensuring comprehensive documenting of all phases of care and is timely, complete, and accurate in the electronic health record (EHR).

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Clinical Duties:
1. Is directly involved in the design, implementation, and monitoring of therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas as a provider.
2. Incumbent is actively involved in reviewing patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required as a provider. Communicates findings with other providers and provides appropriate alternatives to current treatment plans as needed.
3. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities.
4. Has expertise in the principles of clinical pharmacokinetics and pharmacodynamics and is knowledgeable and able to make dose adjustment recommendations based on objective laboratory findings.
5. Coordinate and organize responsibilities to maximize outcomes for tele-health program including management of health emergencies at remote site. As required, the CPS will provide tele-health assessments and treatment provided by tele-work.

Education and Research:
1. Participates in the training and in-service of medical staff, nursing staff, residents, students and other allied health professionals as required.
2. Effectively instructs patients and family members in the appropriate use of medications and medical devices. Incumbent adjusts communication and tracking methods based on age and developmental considerations. Accurately assesses and document patient comprehension. Refers patients to educational programs provided at the medical center by multidisciplinary teams.
3. Utilizes effective written and verbal communication techniques in teaching others.
4. Assists in new employee orientation sessions as scheduled.
5. Assists in the development of proposals for improved and/or new clinical pharmacy services.

Work Schedule: Monday-Friday 0800-1630
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000 - Clinical Pharmacist Specialist
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You will transmit, receive and acknowledge electronic mail and messages checking transmittal for proper clearances and printing hardcopies to route as necessary.
• You will assist personnel with travel orders and vouchers explaining the use of the Defense Travel System (DTS) as necessary.
• You will manage fitness report/evaluation tickler for report date due and advise leadership on fitness report/evaluation matters.
• You will maintain records and files for assigned civilian employees, preparing requests for personnel action, keeping time and attendance.

This Food Service Worker position is located within the Nutrition & Food Service and will be located at VA Caribbean Healthcare Systems Health Administration Main Facility at San Juan, PR.

• Major duties and responsibilities include but are not limited to:
• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware
• Selects and places correct items on patient trays
• Decides what food items to serve for the most common diets
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu
• Sets up dining room tables for service, place food and beverages on tables, and replenish items as necessary;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts;
• Reads and interprets regular or modified menus, individual diet cards, tray tickets or patient selections
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.