Total 131 Customer Service job vacancies in Stafford, ST162JA

For full duties and responsibilities please refer to the attached document entitled Job Description.

A Vacancy at The Shrewsbury and Telford Hospital NHS Trust.


*Apprenticeship opportunity*

The Shrewsbury and Telford Hospital NHS Trust have successfully developed the first Community Diagnostic Centre (CDC) within Shropshire, which opened October 2023.

As a result, we are looking for four dynamic and innovative persons to assume the role of CDC receptionist, with an integral role within Radiology, Pathology, Dermatology and Cardio-Respiratory specialties.

Along with GCSE's in Maths and English at grades 9 - 4 (or equivalent), the successful applicant will be well organised, possess good communication skills and computer/keyboard skills, using Microsoft Office.

You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The post holder will always show total respect and regard to confidentiality of patient information.

To be eligible for this apprenticeship:
• Can be any age post full-time education (16+)
• Cannot already be on an Apprenticeship or any Government funded training,
• Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning.
• Has been a UK resident for 3 or more years.

Or

Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:2223_Employer_Rules_Version_1_Final.pdf (publishing.service.gov.uk)
• To welcome patients to the unit.
• To meet patients who attend the appointments office, and deal directly with their query, or seek assistance if required.
• To assist a whole range of disciplines of staff who call in the appointments office with queries. This may be direct help or giving directions to obtain assistance from the appropriate person.
• To prepare daily appointment lists for Pathology, Cardiology, Dermatology and Radiology.
• To comply with Trust and Departmental procedures. Fire and Health and Safety.
• To comply with the “system of work” for the controlled areas of the department.
• Help collate the monthly waiting times and data required for reporting.
• Open and sort post.
• Ensure reception area is tidy and paperwork is stored correctly in line with clinical governance guidelines.
• To ensure patient confidentiality is always maintained.

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The post holders will act as a key member of the team in providing efficient, helpful, and sympathetic care to patients, the post offers new opportunities and challenges, you will need to demonstrate effective communication skills ensuring efficient and effective management of all resources to deliver safe, high quality and effective patient care in an environment of continuous improvement.

For full duties and responsibilities please refer to the attached document entitled Job Description.


This advert closes on Tuesday 25 Jun 2024

Job Description

Night Co-Ordinator Mental Health Nurse (Mental Health Nurse/RMN)

Hourly Rate: Up to £27.26

Night Shifts

Hours per week: 37.5

Here at Willing Care, an exciting opportunity has arisen for a Night Co-Ordinator Mental Health Nurse (RMN)to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care.

The Night Coordinator will have responsibility for the hospital at night for ensuring that staffing levels on all wards have the right skill mix and are in line with ladders, support and advise colleagues, to monitor the standards of care given and ensuring that colleagues adhere to company standards and policies. This individual will be required to take on the role of the Night Coordinator during the night shift, they will be expected to support other wards with their breaks and provide effective leadership. The site coordinator's movements and management of the service are to be completed from the bleep holder's ward.

Requirements for the Night Co-Ordinator Mental Health Nurse (RMN) role:

• A legal right to work in the UK
• Qualified Mental Health Nurse with 12 months plus post registration experience with active NMC registration
• Demonstrates a positive attitude and commitment to change, improvement and quality
• Ability to develop and use flexible and innovative approaches to practise
• Good working knowledge of the Mental Health Act
• Ability to undertake physical requirements of PRICE training
• Minimum 2 years experience post registration in mental health and ideally CAMHS with evidence of continued professional development in the relevant field.
• Minimum 2 years experience of working as a CTL/deputy ward manager or similar senior nursing role ideal but not essential

About the Mental Health Hospital:

Located in Staffordshire, this hospital specialises in supporting young people with severe or complex mental health conditions who need intensive inpatient treatment. Always dedicated to providing caring, supportive, recovery-focused treatment and we achieve this by working together with young people, their families, and other professionals.

There are three separate units on our Stafford site spread across two buildings, Each unit has its own dedicated Consultant-led Multi-Disciplinary Team who are experts in looking after and treating young people with severe, enduring, and complex mental health conditions

Benefits for a Night Co-Ordinator Mental Health Nurse (RMN)

• 25 days plus bank holidays
• Birthday off
• Access to a Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Online benefits
• Free 24 hour confidential Employee Assistance Programme Helpline
• Pension scheme
• Access to join a Medicash Health Plan
• Enhanced Sick & Maternity Pay benefits

The role of a Night Co-Ordinator Mental Health Nurse (RMN) within the Mental Health Hospital involves:

• Taking a handover from all wards including updates on any incidents, staffing levels and actions required to be carried forward.
• Making any required changes to staffing ensuring each ward has adequate staffing.
• Attempting to cover any shifts not covered by using the Matrix system.
• Each ward should report all incidents, seclusions, sickness, DNA's to the Night Coordinator to be recorded on the Night report at the end of each shift.
• Preparing a Night Report which should be shared with Ward Managers, Matron and Hospital Director
• Visiting each ward throughout the night to ensure observations are being carried out and all colleagues are alert.
• Completion of 24-hour reports and CQC notifications alongside other documentation as advised by on call management
• Handover to the Ward Managers/CTLs in the morning.

We are seeking a Night Co-Ordinator Mental Health Nurse (RMN) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL67476/RE

INDNUR

We have an exciting opportunity for a Perpetrator Service/ Behaviour Change Caseworker, working exclusively with Children and Young People, to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference to young lives every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on safety, customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Stafford or possibly our Stoke-on-Trent office, working flexibly across the area. The service will be delivered as per service user requirements, via schools and safe community settings. The role may involve some early evening and possible weekend delivery, potentially on a rota basis.

As a Perpetrator Service/ Behaviour Change Caseworker you will be: -

• working with young people displaying harmful behaviours
• delivering interventions in person, individually or as part of a group
• assessing risk and needs at all times; ensuring the safe delivery of service
• working alongside the integrated victim service to co-ordinate delivery of services

You will need:

• a genuine belief in behaviour change
• personal resilience and good communication and interpersonal skills
• a good understanding of domestic abuse and its impact on victims and families

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Positive Behaviour Support Workers main duty is to provide daily support to Service Users who are within the Autistic Spectrum Disorder, who may exhibit behaviours which challenge both physically and verbally and may be unpredictable in their behaviour to live a full and rewarding life. The key objective of the role is to provide the level of support required by each individual service user to fill the gap between what they are personally able to do and what they actually need to be able to do to lead a life that they consider fulfilling. Job holders are required to recognise the aspirations of the service users and work towards enabling the service user to achieve their own person life plan through person centred planning. This will include being actively involved in empowering service users to make individual choices with regard to their everyday living. Managing Activities To ensure that high standards of professional care and practice for service users are established and maintained, including appropriate attention to their physical, cultural, social, educational, recreational and emotional needs. To enable service users to maintain, develop and utilise a range of external relationships To undertake sleep-in and waking night duties as part of the rota pattern of the organisation. To understand and comply with all company policies and procedures To understand and comply with the companys Philosophy of Care and Equal Opportunities and put our Values and Beliefs into practice on a day to day basis. To understand and comply with all legal/contractual requirements To contribute to the accuracy, availability, communication and confidentiality of all information, whether that is written or verbal. To be involved in the transition procedure for service users into their new home. This may involve working with service users in their current accommodation and EXPERIENCE AND QUALIFICATIONS Essential Experience Good written and oral communication skills Candidate must be able to demonstrate and have an experience of domestic skills, e.g. housekeeping, healthy eating, cooking and finance, etc. Candidates must have a stable employment pattern. Desirable Experience Experience in different care settings Knowledge of autism spectrum disorder, learning disabilities and challenging behaviour. Knowledge of Makaton Qualifications Must have or be prepared to work to QCF Level 3 Diploma in Health and Social Care or equivalent Other Evidence of a commitment to lifelong learning. Positive attitude to disabilities and disability issues Demonstrate interest in Autism and taking up service users rights in the community Ability to work irregular hours at short notice and to work flexibly to meet the demands of the service.

Are you customer service focused, a problem solver and someone who enjoys working in a fast-paced environment?

We are looking for a dynamic individual to join our team of skilled ICT Support Officers.

The ICT Service Desk provides technical support, advice and information on a wide range of hardware and applications and is the single point of contact for all customer ICT requests, problems and issues.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of first and second line support, providing efficient problem resolution, advice and support for customers dealing with user applications and laptops including associated peripheral devices. You will make use of corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit.

The post after the initial training period is a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary kit but you must have a stable internet connection at home.

Main Responsibilities

As an ICT Support Officer, you will be:

• Taking calls from SCC customers throughout Staffordshire and beyond
• Thinking on your feet and solving issues first line
• Developing our self service customer portal
• Provide excellent customer service at all times

The Ideal Candidate

You should have excellent technical ICT knowledge, to include PC hardware, mobiles and tablets, a wide range of software including Operating Systems, Office 365, Active Directory and Active Directory Azure.

You should have exceptional communication and customer care skills and experience of working in a support environment is essential.

For an informal discussion please contact Helen Crook, Team Leader, ICT Service Desk at helen.crook@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people.

We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Duties and responsibilities
Provide direct care and support to individuals in their homes or residential settings
- Assist with daily activities such as bathing, dressing, grooming, and meal preparation
- Support with administering medications and monitor health conditions as needed
- Assist clients with light housekeeping tasks and maintain a clean and safe environment
- Promote independence and encourage individuals to participate in social and recreational activities
- Document and report any changes in individuals' conditions or behaviors
- Collaborate with healthcare professionals and family members to ensure the best possible care.
- Raise any safeguarding issues for our clients

Proud member of the Disability Confident employer scheme

Checking in patients and ensuring demographics are correctDirecting patient to the correct area in order to see the Consultant/ NursePrepping the paperwork in order for the Consultants to advise on the best care for the patientsCompleting the outcomes following clinics to ensure the patient is either discharged from clinic or adding to the correct follow waiting list so any further follow ups can be arranged in time order following Consultants advise

A full and detailed job description and person specification is attached. This role is varied and the roles and tasks cover operational, administrative, leadership and organisation of breast screening services.

Receptionist - Stafford - Stafford North (Hurricane) Premier Inn


Come and be a Receptionist at Premier Inn in Stafford. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in - be it a warm smile or joining up with the housekeeping team to get rooms perfect.


PAY RATE: Up to £11.79per hour


CONTRACT TYPE: Permanent - we don't do zero hours contracts!



HOURS: 24 a week across 3 days - must be flexible to work week days and weekends - guaranteed hours to plan your week around


LOCATION: Stafford North (Hurricane) Premier Inn,Stafford (ST16 1GZ)


Why you'll love it here: 



Training and support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
Pension and saving schemes: Company pension and save as you earn scheme
Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us





What you'll do: Join our team at Stafford North (Hurricane) Premier Innas a Receptionist, and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

Penkridge Middle is a popular and oversubscribed school set in extensive grounds with a strong and embedded ethos. We are looking for a kind, committed and dedicated Learning Support Assistant (for SEN pupils) to join our team to support our children. The purpose of the role is to promote and improve standards of behaviour and support the welfare of students.
This is a fixed term position linked to funding.
The successful candidate will:-
Under the direction of the SENCo raise the levels of achievement of students who have SEND needs and deliver a range of interventions to support the academic and pastoral development of the students.
·To work collaboratively with the teacher
Work in classes under the direction of a teacher supporting small groups or providing one to one focused support
Preparing and organising resources to support small group teaching and specialist interventions as required across the 4-year groups
Supporting the work of year leaders by undertaking administrative work
Employee benefits:
Access to first class CPD opportunities.
Genuine opportunities for career progression - with 7 schools within the academy
Employee Assistance Programme
Pension - automatic enrolment into the to the Local Government Pension Scheme
Discounted Gym memberships
Being part of Penk Valley Academy Trust:
Penk Valley Academy Trust is the local academy Trust for the following schools: Marshbrook First School, Princefield First School, St John’s First School, St Mary & St Chad CE First School, Penkridge Middle School, Wolgarston High School and The Rural Enterprise Academy.
The Trust’s vision and ethos is encapsulated in our motto ‘Learning Together’. Our main aim is to work collaboratively and take collective responsibility for ensuring that every child and young person in our Trust receives an excellent education, achieves high outcomes and realises their potential. All members of staff work incredibly hard to provide the very best education for every child in our care.
The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment and responsibility. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
All staff working in the School during the school day will have contact with children and will therefore be in regulated activity.
The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

Crispin Court Care Home located in Stafford is recruiting for a brilliantly organised team player to join us as the Home Administrator. This is your opportunity to shine and bring a safe pair of hands to administrative tasks to ensure the smooth management of the Home.

Your job is to support the Home Manager in daily process tasks such as data entry, data collection and sharing, financial administration, staff rota communication and providing important business information to Group Support Centre. You will love managing your systems and staying on top of paperwork, becoming the ‘go-to’ for your colleagues looking for information, all whilst demonstrating our values of being Proud, Supportive and Caring.

Great Team Players Need Great Rewards

• £ 12.10 per hour
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• Holiday pay and holiday-type benefits through employee discount scheme
• Pension
• A career development pathway and support with qualifications
• A comprehensive and supportive induction programme to ensure confidence and competence
• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Staff well-being programme
• Refer a Friend payments
• Free DBS, free uniform

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us as Home Administrator, it is essential that you have a minimum of three-years’ experience of business administration and working on computers is your strength.

You will have excellent customer service skills, always willing to help your Home Manager, colleagues, residents, families and Head Office to provide the information they seek. We really hope your calm and methodical approach to information management, as well as your naturally Proud, Supportive and Caring personality will be something that people will gravitate to.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Position:HR Assistant (People Associate)

Contract type:Full Time, Permanent

Location:Stafford (ST18 0FX)

Salary:£27,000 per annum DOE

You will be an integral part of the HR team within an ambitious company. You will be responsible for the HR administration as well as supporting and working closely with the wider business. The HR Assistant assists the Head of People to provide tactical and transactional human resource advice and support to the People Business Partners. This support and administrative work effectively allows PBPs to manage their relationships with their key stakeholders so they can help them to achieve change and positive business outcomes.

Responsibilities:

-

Deal with various people queries throughout the business in conjunction with the PEPs

-

Monitor and report on key metrics, such as turnover and retention rates

-

Use HR information systems to access, input and compile data and reports

-

Assist Managers and PBPs to identify development needs, in conjunction with L&D

-

Manage staff relationships, responding to any queries or problems that they have and managing their expectations

-

Research and recommend performance evaluation methods (e.g. employee appraisal systems)

-

Monitor, review and update all HR policies and ensuring these are in line with current legislation

-

Support the Head of People or PBPs with various capability investigations, including grievance and disciplinary

-

Drive the business performance in relation to the organisation's objectives

-

Assist in organising employer branding initiatives

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Act as the point of contact for managers, employees and other HR team members

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Maintain good communication and develop good working relationships with stakeholders and colleagues

-

Develop an accurate knowledge of Cera, including the structure of the company and the services provided

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Know how and where to find Cera's policies and procedures and ensure these are followed continually throughout employment

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Understand and comply with both company and legislative requirements regarding confidentiality and data protection; maintain a code of complete confidentiality regarding written or verbal information relating to Cera's clients

-

Complete all mandatory training and undertake regular updates to maintain awareness of best practices

-

Attend training, annual appraisals and meetings with your line manager and use these sessions to inform your personal development plan

-

Professionally represent Cera at all times, on the phone, in person and written communication

What we're looking for someone who

-

Wants to be part of a wider team that is committed to making a positive difference in the world

-

Is a fixer and problem-solver who can deal with repetitive tasks but also handle uncertainty

-

Is approachable, but understands the need for confidentiality

-

Can tailor their approach to team working with those inside and outside the people team

-

Can deal with working in a continually changing business, as Cera is growing both organically and by the acquisition of other care companies; this means the people team is growing and evolving

-

Has a flexible approach, a willingness and ability to take on a range of tasks

-

Is self-motivated and keen to learn, is willing to seek guidance when needed

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Personable, charismatic, and enthusiastic

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Has high expectations of themselves and others to work quickly and accurately, with a keen eye for detail

-

Shares our values and mission

-

Has great organisational skills

-

Can perform effectively in fast-paced environments

What we offer

-

25 days holiday + your birthday off on top of bank holidays

-

Mobile phone, laptop and full remote IT package setup

-

Company pension scheme

-

Training and development for your role and future career development

-

Competitive salary with long term employee schemes

-

Refer a Friend scheme

-

Service awards

-

Recognition awards

Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people's homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300M revenues. Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest growing businesses in Europe.

Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the company's technology is used by 2,000+ businesses nationwide. It's technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 'high risk' alerts each day.

Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in people's homes, created 10,000 jobs, and licensed it's recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers.

Life at Cera

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

As a member of the School Age Immunisation Team the post holder will provide support and deliver clerical services to the School Age Immunisation Team within the community/schools/clinics Trust wide. The duties of the post are varied and call for a high degree of initiative and maintenance of confidentiality. The post holder will adhere to Midland Partnership Foundation NHS Trust Policies and Procedures, maintaining strict confidentiality regarding all information concerning patients, staff and sensitiveTrust business at all times.

To work in patients homes or other designated settings to deliver high quality care to patients with complex physical health care needs, including but not limited to management of tracheostomies, ventilators, enteral feeding, complex seizures and medication administration. To assess patient care needs on a daily basis, implementing and evaluating care plans produced by qualified nurses with patients and their families. To assess care plans, risk assessments and contingencies, in conjunction with the qualified nurses, on a regular basis to ensure consistency and reflect up to date care needs. To ensure the delivery and quality of care given complies with local and Trust agreed policies and procedures and is of the highest standard. To assist patient in achieving their potential to live independently as per care plan. Qualifications and training NVQ Level 3 in related subject/ Nursery nurse qualification or similar Experience Significant experience in similar role with demonstrable commitment to mandatory training, attendance and engagement. Previous care experience in a health, social care or child care setting. Experience of communicating highly complex or sensitive information and using skills to overcome barriers to understanding, for example with non-verbal patients Experience dealing with complex care needs, including management of tracheostomies, ventilators, enteral feeding, complex seizures and medication administration Understanding of Information Governance, data Protection, Care Certificate HCPC/NMC standards, and safeguarding vulnerable children and adults Knowledge Excellent communication and writing skills. Ability to travel across Staffordshire. Able to work on own initiative without direct supervision. Ability to maintain professional boundaries/ diplomacy whilst working in intense conditions. Able to work well within a team. Able to maintain confidentiality. Able to recognise own limitations and scope of practice. Knowledge of and willingness to use digital systems. Ability to stay calm in distressing and stressful situations. Basic word processing and IT skills. For further information to ensure you have the relevant skills for the post please see the attached Job Description and Person Specification.