Total 409 Customer Service job vacancies in Swansea, Wales

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

Group Sales Support Assistant

Swansea

Up to £26,000 per annum basic + annual bonus

Monday - Friday, 8:45 - 17:15

Acorn by Synergie is working with a client in the Health, Beauty and Wellness industry who are seeking a fun and friendly individual to join their well established commercial team as a Group Sales Support Assistant.

The successful candidate will collaborate with internal teams to give customers a first class service, whilst the client will provide full training and the opportunity to grow and develop within the role.

Responsibilities:

* Manage and process customer orders in a timely manner with a 'right first time' mentality.

* Provide outstanding customer service at all times.

* Resolve any issues that may arise.

* Ensure documentation is accurate and compliant with regulatory requirements.

* Liaise with other departments to provide a seamless service.

* Ability to work in a fast paced environment, especially at 'month end'

* Work towards departmental KPI's.

Key Requirements:

* Previous experience in a customer service role.

* Excellent verbal and written communication skills.

* Proficient in Microsoft Office, including Excel.

* Experience in SAGE is desired.

* Ability to work as part of a team.

* Highly organised.

* Flexible to work additional hours as required.

* Strong administration skills.

Benefits:

* Company life insurance policy.

* Generous annual leave entitlement - 28 days + bank holidays.

* Annual bonus scheme.

* Company dental plan.

* Paid volunteer days.

* Free on-site parking.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

About The Role
Learning Support Assistant | Ty Trafle School | Swansea| Full-Time | Permanent
Salary: £17,675.58 - £20,234.76 (Term Time) | £21,029.41 - £24,074.18 (Full Year Equivalent)
Transform Lives as a Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Ty Trafle School, a leading independent specialist institution in Swansea dedicated to supporting young people with complex needs and challenging behaviors. Our mission is to provide a safe, nurturing environment where experienced staff deliver tailored learning experiences, helping students address their emotional, psychological, and physical needs. As an accredited provider with Agored Cymru, we offer a comprehensive range of vocational and GCSE qualifications. We are committed to empowering children with social, emotional, and mental health challenges, guiding them toward achieving their full potential and transitioning to independent living.

Priority Childcare provide specialist schools, community homes, and community-based work-skills services. We make it an absolute priority that each person who walks through our doors feels welcome, cared for, safe and happy, and we believe that everyone has as much a right to a socially valued life and the status and respect that it brings, as anyone else.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
PRISW

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Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor.

Your new role
Your new role as a Customer Service Advisor is a varied role. Your new role will require you to operate in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

• Acting as first point of contact for all customers, ensuring high quality customer service is delivered at all times.
• Escalating any customer complaints as required.
• Handling customer enquiries in a timely manner.
• Managing customer expectations effectively.
• Utilising the Microsoft Office package on a daily basis.
• Logging call information onto a CRM system.

What you'll need to succeed
The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be organised and have proficient IT knowledge. You must be a clear and confident communicator with strong customer service skills. You will be an individual who can act professionally and a strong team player.

What you'll get in return
In return, you will have the opportunity to join a fantastic team within an exciting, growing organisation. You will receive a competitive salary of £25,000. The working hours for the role are 9-5, Monday to Friday. The organisation offers a pension scheme and free parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job description
ASSISTANT FIELD CARE TEAM LEADER

Job Title: Assistant Field Care Team Leader - Domiciliary Care Location: Pembrokeshire: Haverfordwest, Milford Haven and surrounding areas

The Role;

Assistant Field Care Team Leader based in Haverfordwest, Milford Haven and surrounding areas. As an Assistant Field Care Team Leader you will assist overseeing the quality and development of a team of care assistants and be a key point of contact for carers, liaising with carers and organising effective and appropriate service support for supervising a team of Carers out in the community. You will have responsibility for ensuring the quality and continuity of service delivery, including periods when Carer/ Support Workers are on leave or attending training. As an Assistant Field Care Team Leader you will assist with monitoring and reviewing care plans, and ensuring all clients care visits are running to the high standards expected. Carrying out supervision’s and Spot Checking of care staff.

The Candidate:

The Assistant Field Care Team Leader will have a background in health or social care gained within a care setting. You will possess a NVQ/QCF Level 2 in Health and Social Care or equivalent or be willing to work towards QCF level 2 and then progress onto level 3; you will be computer literate and be able to work as part of a team, you will be self-motivated with outstanding communication and organisation skills. As the role is predominately Office/field based a driving licence is essential as is flexible approach to working hours as you will be required to work shifts and participate in formulating Rota’s and the rota monitoring system CM2000 - Call Confirm Live. You will be provided with training to support you in your role and you will be expected to be available to attend that training together with any arranged managerial meetings.

The Company;

Harbour Care Services Ltd is an independent care agency providing non-clinical assistance, support and respite for anyone who might require these services. We believe that wherever possible, people should have the option to live independently in their own home where they feel safe, are empowered, their care and support needs are met and the quality of care being delivered is the number one priority.

Care is provided in people's own homes within their catchment area, which covers a wide section of Pembrokeshire.

All positions are subject to Enhanced DBS, initial clearance cost will be met by the employer. The employer has claimed an exemption under the Equality Act 2010.

If you are an international applicant and require a visa to work please do not apply as we do not have any certificate of sponsors to issue.

Please phone- 01646 663188 for an application form. Alternatively you can visit the office at 94 Charles Street, Milford Haven, Pembrokeshire, SA73 2HL

Job Type: Full-time

Pay: From £14.00 per hour

Expected hours: No less than 37.5 per week

Work Location: Community and in the Office in Milford Haven SA73 2HL

For further information please review the job description and person specification. The post holder will be required to work with senior clinical leaders within the divisions and across the Health Board to ensure the medical and dental workforce is organised to deliver high quality patient care, clinical effectiveness and exhibit behaviour, which is in line with the Health Boards values of caring for each other, working together and always improving. The post holder will report directly to the Service Group Director and will be subject to regular performance appraisals in conjunction with the Executive Medical Director.

Your new company:

We are looking for flexible, motivated, and outgoing support workers to join a large provider of care in South Wales. They provide support to adults with learning disabilities across Swansea and Neath Port Talbot.

Your new role:

The role of support worker will consist of supporting with the delivery of care to adults with learning disabilities and complex needs. You will be involved in the everyday routines of the patients, ensuring the psychological needs of each individual are met. This will include taking the patients out into the community to complete activities, allowing you to build strong relationships and self-esteem. They operate on a flexible rota, with scope to do both short and long days. However, flexibility is essential to deliver services over the full range of hours. This includes days, nights, weekends, bank holidays and sleep-ins.

What you will need to succeed:

To be a successful support worker in this role, previous experience supporting adults with learning disabilities and challenging behaviour is preferred but not essential. You must also be committed to under-taking all pre-employment training. It is important that you work effectively within the team to provide the best service we can to the people we support. Driving is essential for this role.

What you will get in return:

• Career progression
• Referral bonuses
• Free training
• Free DBS

What you need to do now:

If you think the role of support worker suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role
Learning Support Assistant | Dan Y Coed School | Swansea| Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)
Transform Lives as Learning Support Assistant!

Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Dan y Coed in West Cross, Swansea, which sits beside the golden sands of Swansea Bay, just minutes away from the secluded bays and hidden coastal coves, and the vibrant city centre with its castles, parks and shops. Our team of creative education, care and therapeutic professionals support children to feel safe and respected, whilst providing bright and colourful child-friendly environments in which to learn, live and make friends. Our aim is to help children to simply be themselves, creating lasting memories of childhood as they develop into independent young people and adults.
Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About The Role
Learning Support Assistant | Dan Y Coed School | Swansea| Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)
Transform Lives as Learning Support Assistant!

Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Dan y Coed in West Cross, Swansea, which sits beside the golden sands of Swansea Bay, just minutes away from the secluded bays and hidden coastal coves, and the vibrant city centre with its castles, parks and shops. Our team of creative education, care and therapeutic professionals support children to feel safe and respected, whilst providing bright and colourful child-friendly environments in which to learn, live and make friends. Our aim is to help children to simply be themselves, creating lasting memories of childhood as they develop into independent young people and adults.
Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About The Role

Support Worker – Swansea – Full time – 39 hours a week plus sleep-ins - £11.60 to £12.00 an hour

We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both.
Discover the extraordinary role of making a difference in the lives of children in our care. We would love to see you join our team if you have a nurturing spirit and exceptional patience.
If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.

A day in the life of working at Beech Tree farm includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

Welsh Speaking Health and Social Care Assessor

Salary banding: £24,500 - £28,000

Location: (Hybrid, 2-3 days in the office)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

Our Assessors provide end to end structured support to our apprenticeship learners on the programme. They will ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.

Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.

Your impact

Ensure the highest training standards by adapting to learner needs.
Cover a regional area and travel to learners' workplaces for assessments.
Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
Reference and evaluate evidence collected in the workplace to meet key skill requirements.
Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
Contribute to the planning, monitoring, and achievement of set performance targets.
Arrange additional training through day release and provide in-house training support as needed.
Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.
What are we looking for?

Essential

Relevant training experience and teaching qualifications (e.g., A1 Assessor award) – We welcome applications from unqualified candidates seeking to progress into assessing.
Experience in an apprenticeship setting.
Proven occupational experience and technical competence in Health and Social Care delivery.
Full driving license and access to a vehicle.
Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Welsh speaking
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Newport, NP20 1LW (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant – ESOL speaking

Salary banding: £21,840

Location: Newport, NP20 1LW (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

ESOL qualification
Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

We are currently recruiting for a Receptionist (Legal dept) to join our clients busy team based on the outskirts of the Swansea area.

Hours of work: Mon-Thurs: 9am to 5pm and Fridays 9am-4pm
Salary: Will meet National Minimum wage but salary negotiable depending on experience.
Permanent Contract:
Holidays: 30 days (Inc bank holidays)
Main duties will include:-
● General office duties / photocopying
● Answering incoming calls /making calls/ dealing with clients
● Emailing/Scanning
● Managing Diaries and making appointments
● Taking payments
● Typing/organising files
• Dealing with post

Required skills:
● Confident and pleasant phone manner is essential as you will be liaising with
Clients/customers
● Computer literate (basic level)
● Excellent attention to detail
● Capable of working independently and under pressure
● Ideally worked in a similar role previously
● Willingness to undertake other duties as required
● Good time management

If you are interested in this role and feel you have the right skills, please submit your CV for immediate response and further information.

Job Title: Night Care Assistant (10pm – 8am)

Location: Swansea

Salary: £120/night

Availability Required: 2 to 4 consecutive nights or 20-40 hours per week

Requirements: A valid driving license and access to car

Join our team as a Night Care Assistant and play a crucial role in helping our clients feel supported and safe overnight. You’ll provide dedicated care and companionship, ensuring each client feels secure, comfortable, and valued, while promoting their independence.

Enjoy the tranquility of the night while building meaningful relationships and contributing to the well-being of those in need. If you're ready to embrace a fulfilling career that allows you to shine in the quiet hours, we want to hear from you!

About Us:

Here at Home Instead Swansea, we are a multi-award-winning Home Care Company, who have been enabling seniors of Swansea to stay happy and healthy in their homes for the past 15 years. Our unique approach to care is simple; compassionate, tailored and consistent care, and with a 9.9 review score on homecare.co.uk, we’ve got to be doing something right!

“Being able to work around other commitments is brilliant and my rota always reflects this...” – N.B. - Care Professional 

“I thoroughly enjoy my job here and it has allowed me to gain lots of experience, enabling me to start a nursing degree. Home Instead have been very flexible with my hours and are always understanding...” – H.G. – Care Professional

About the Role:

Before you begin your new role with us, you will be carefully matched with your client, we will let you know all about them, and then accompany you to their home to introduce you properly. You will then enjoy regular visits for 2-4 nights a week on set days, depending on your availability. Each shift will be a ‘Waking Night’, usually starting at 10pm and finishing at 8am. This may slightly vary due to your client’s preference, but once confirmed, this will stay consistent, providing you with consistency and job stability.

During your shift, you may be required to help with the following:

Providing reassurance to your client
Providing refreshments if requested
Assisting your client to the bathroom
Helping with personal care
We do request that families provide a comfy chair or a sofa to allow you time to rest while your client is sleeping. If at any point throughout the night you have any questions or concerns, you will have full-access to a 24/7 office helpline, where a member of our on-call team can assist you.

Why Join Us?

Higher Pay Rate: You can enjoy the financial advantage of earning more during night shifts, helping you reach your financial goals more quickly.
Flexibility: Night shift can provide you flexibility for your daytime commitments, such as family responsibilities or schooling.
Stronger Relationships: With fewer people around, you have the opportunity to build genuine connections with those you care for, creating bonds that can be truly fulfilling.
Enhanced Care Quality: Your ability to provide personalised attention at night means you can cater to your clients’ specific needs, making a real difference in their lives.
Opportunity for Skill Development: Working nights will allow you to develop specialised skills in nighttime care, enhancing your expertise and confidence in the role.

Perks and Benefits:

Supportive Team: Collaborate with an amazing team that offers 24/7 support.
Comprehensive Training: A blend of in-person and cloud-based training courses are offered to equip you with the skills you need to excel in your role.
Career Progression: We offer training opportunities that will help you develop and expand your career.
Employee Assistance Programme (EAP): Well-being support for you and your family.
Blue Light Card: Enjoy amazing discounts on the high street and for family days out.
Other Benefits: Double time paid on bank holidays, paid travel time & mileage, paid training, paid enhanced DBS certificate, paid holidays (28 days pro rata), guaranteed income contract (T&Cs apply), regular recognition bonuses, job security, etc.

How to Apply?

You may apply directly or call us on 0179 2790890 to speak with our recruiter Gly. No CV required!