Total 152 Customer Service job vacancies in Telford, TF1 1LX

To support the Primary Care Team with several projects across the full project lifecycle (co-design, delivery, benefits review/realisation, and transition into business as usual) working to a Programme Management framework. To liaise with primary care teams across the ICB on the work programme pertaining to the Primary Care Strategy To work with GPs, GPNs and other members of the Primary Care Workforce to promote schemes, answer queries, offer support and to take and record information that can be of a complex (with the governance processes surrounding schemes) and sensitive nature (e.g., organising Peer Mentoring Sessions, taking personal information such as bank account details). To work with GPs and other professionals to develop case studies and other outcome information/data. To have sole responsibility for PCITB and PCSCIB meetings (involving clinical and non-clinical staff from across the ICB) including setting up meetings, arranging distribution of papers, agenda preparation, the taking and writing up of action notes (and the transcribing of formal minutes when appropriate) and updating of any documentation. To have day to day co-ordination of admin team members from across organisational boundaries to ensure: o that they are supported to undertake their actions from meetings o supervised where appropriate to undertake aspects of work outside their normal area of expertise e.g., completion of project highlight reports o key project milestones are met To maintain project plans and other key project documentation in line with the Primary Care Programme and Governance Processes. We value and promote diversity and are committed to equality of opportunity for all and appointments made on merit. We particularly welcome applications from people who are from groups which are underrepresented at senior levels in the NHS and wider society, and we are a Disability Confident Employer.

Your new company
We are pleased to be working with a busy organisation in Shrewsbury who offer specialist services throughout the county. They require an experienced Planned Maintenance Support Officer to join their friendly and helpful team, on a temporary and full-time basis, with the potential to go permanent.
Your new role
Your main responsibility will be to provide administrative and clerical support to officers within the Responsive Maintenance team as well as delivering other key administrative duties to the wider business. This will include handling inbound and outbound calls with customers, contractors and other relevant parties alongside inputting and maintaining data via a bespoke IT system.
Key duties involve:

• Co-ordinating diaries/work schedules of operatives alongside making appointments and raising work tickets
• Administration support to the maintenance team e.g. amending records, sending emails/letters, post opening, photocopying
• Data entry of technical documents and orders
• Maintenance of records
• Inbound and outbound calls to a range of parties, delivering excellent customer service
• Managing invoices from contractors/suppliers, verifying customer invoice details, resolving discrepancies, record keeping of payments received
• Raising sundry debtor accounts and recharges for goods and services where required
• Provide audio/copy typing, minute taking when required
• Order PPE where required

The role is full-time, Monday to Friday, working in the office for a 37-hour week.

What you'll need to succeed
Essential criteria for this role:

• Experience with planning and scheduling
• Excellent administrative skills
• Strong IT literacy
• Excellent communication skills, verbal and written
• Confidence working with KPIs and targets

What you'll get in return
This role offers an immediate start, and you will be prioritised to apply for this post on a permanent basis. The role is working with a friendly and supportive team, working closely with line management, in an open-plan office with free parking.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Support Administrator

Location: Telford, TF1 Salary: £12.50 - £13.50 p/h

Kerry Collins Recruitment are working with an extremely well established client, who are based within the Telford area. Our client is currently looking to recruit an experienced Business Support Administrator to join their existing team and growing operation.

Daily duties for the Administrator would be to provide a complete and comprehensive range of administrative tasks to support the business and Director. Tasks will include but not limited to;

• P.A style duties to the Director and helping communicate daily management information
• Administration, Data Entry and Report population
• Maintaining files and records
• Providing support to the Accounts function and loading invoices
• Helping with general incoming enquiries

Required Skills & Qualifications:

• Excellent planning skills and proactive approach
• Excellent communication skills and able to work on own initiative or as part of a wider team
• A good working knowledge and experience with Microsoft Office
• Attention to detail and be able to problem solve
• Work well under pressure

Working hours for this position are Monday to Friday – 9am to 4:30pm

If you feel you have the experienced required and interested in knowing more, please call a member of the team on 01922 7220099 for more information. Alternatively, please apply by following the link provided.

For full duties and responsibilities please refer to the attached document entitled Job Description.

Your new company
Hays are working with a well-established business in Telford who are looking to appoint a Customer Production Team Leader on a permanent basis.
Your new role
This is an exciting and varied role in which duties will include:

• Managing and leading a team during assigned shift to ensure excellent customer service.
• Supervise production and preparation processes.
• Ensure compliance with Health & Safety regulations.
• Coordinate with the Operations Manager and Plant Manager to expedite orders and minimize customer wait times.
• Train, mentor, and motivate staff members to enhance performance and productivity.
• Collaborate with the management team to meet sales targets and operational goals.

What you'll need to succeed

• Can do attitude towards work
• Strong Work Ethic
• Strong Leadership qualities.
• Attention to Detail.
• Counterbalance Forklift Licence (In Date with Paper Certificate or Photo card) (advantageous)
• Knowledge of Galvanizing process (advantageous)
• Excellent verbal and written Communication Skills.
• Ability to work by yourself or in a team.
• Ability to use own initiative.
• Excellent Timekeeping.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Youth Justice Service Practitioner, West Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Epping

Working Style: Community-based worker

Closing Date: 26th August 2024

Interview Date: 3rd September 2024

The role

Youth Justice Social Workers work to reduce offending by young people, working closely with family, schools, and other relevant key agencies to address the factors leading to offending and representing the Youth Justice Service at relevant multiagency forums to secure better outcomes for young people.

With experience of working with complex young people and their families demonstrating a comprehensive understanding of all relevant legislation and a background in Youth Justice, Probation, or Social Work.

What you will need

• To be registered with Social Work England as a registered Social Worker or a qualified probation officer.
• Experience of working with complex children / young people or young adults in a criminal justice/care setting and an understanding of the issues that affect young people and children.
• Excellent communication skills and IT literate and ensure high quality recording on YOS case management system.
• An ability to work on your own initiative and manage competing demands when under pressure and awareness of own strengths and area for development and a commitment to continuous professional development.
• Ability to challenge young people, their attitudes and behaviours, in an appropriate and positive manner and a commitment to working in partnership with young people, their parents/carers and others involved in the young person's life.
• Adept at working effectively as part of a multi-disciplinary team and across organisational boundaries.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

To read more about us please visit: Children & Families

Please take a look at our 'No Magic' Children & Families video

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

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An exciting opportunity has arisen within NHS Shropshire, Telford & Wrekin ICB for a Fixed Term Management Accountant role. You will be a qualified accountant, or have an equivalent level of experience working at a similar level in a specialised area, and have experience of leading and managing finance staff.

The postholder will report to a Finance Business Partner and will be responsible for the management accounts reporting function of specific categories within the organisation.

The postholder will work closely with the Senior Management Accountant and support the monthly reporting processes and annual budget setting processes.

The postholder will ensure effective integration with the Financial Accounting and Planning teams to ensure that all financial matters are dealt with adequately and in accordance with ICB requirements.

The postholder will have autonomy and scope to develop working relationships with internal and external stakeholders to define the most effective way to support the ICB.

The postholder will plan and coordinate the production of accurate and reliable financial information and reports to the ICB Governing Body, Finance Committee and NHSE. They will:
• Be responsible for the tight control and management of the ledger inputs and outputs and overall integrity of the supporting financial systems.
• Lead on the production of the financial and management accounts to the prescribed timetable for their area.
• Have their main focus on allocated budget areas and related financial reporting and forecasting. In addition, the post holder will be expected to provide support across other areas as required.
• Produce reports to ICB committees and meetings in relation to the financial position.
• Lead on the application of relevant policies and procedures in allocated areas of responsibility and promoting observance by other members of staff.
• Assist with the production of the statutory annual accounts and liaises with other members of the Finance team to ensure detailed information is extracted from the ledger for inputting to the monthly financial performance returns, FOIs, NHS and Department of Health and NHSE returns.
• In conjunction with the Finance Business Partners, ensure that information relating to contract and project performance is reported accurately in the ledger on a monthly/outturn basis
• Build a combination of subject matter expertise and technical skills to develop a strong service delivery.







Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims
across STW.
• Improving outcomes in population health and care
• Tackling inequalities in outcomes, experience, and access
• Enhancing productivity and value for money
• Helping the NHS to support broader social and economic development.
All staff are required to model the values of the organisation detailed below, to support the ICB to
successfully deliver these aims.

Job Summary

The Management Accountant will be responsible for providing professional financial advice, expertise and support to the Finance Business Partners and the senior management of the ICB. In addition, the Management Accountant will be expected to advise colleagues on best practice and value for money within their own areas of responsibility and across Directorates.

The postholder will be responsible for ensuring efficient and effective use of ICB resources and overall delivery of the ICB financial position and targets.


The postholder will facilitate Departmental budget meetings on a monthly basis to advise budget
holders on their financial position and help with effective remedies to mitigate any risk of not meeting the ICB’s financial and operational targets.

The postholder will be required to work with other members of ICB staff and develop cohesive, key working relationships with other members of the multi-disciplinary team across the local health economy.

The postholder will plan and coordinate the production of accurate and reliable financial information and reports to the ICB Governing Body, Finance Committee and NHSE. They will:

- Be responsible for the tight control and management of the ledger inputs and outputs and overall integrity of the supporting financial systems.

- Lead on the production of the financial and management accounts to the prescribed timetable for their area.

- Have their main focus on allocated budget areas and related financial reporting and forecasting. In addition, the post holder will be expected to provide support across other areas as required.

- Produce reports to ICB committees and meetings in relation to the financial position.

- Lead on the application of relevant policies and procedures in allocated areas of responsibility and promoting observance by other members of staff.

- Assist with the production of the statutory annual accounts and liaises with other members of the Finance team to ensure detailed information is extracted from the ledger for inputting to the monthly financial performance returns, FOIs, NHS and Department of Health and NHSE
returns.

- In conjunction with the Finance Business Partners, ensure that information relating to contract and project performance is reported accurately in the ledger on a monthly/outturn basis

- Build a combination of subject matter expertise and technical skills to develop a strong service delivery.


This advert closes on Sunday 28 Jul 2024

Are you passionate about creating engaging content that positively impacts local communities? Do you thrive in a fast-paced environment? Join NHS Shropshire, Telford and Wrekin Integrated Care Board (ICB) as a Communications and Engagement Officer.

The successful candidate will support the NHS Shropshire, Telford and Wrekin’s Communications and Engagement Team, delivering outstanding service across various programmes and collaborating with multiple stakeholders within the health and care system. Enthusiasm and a passion for communications and engagement are essential.

Under the direction of the Communications and Engagement Lead, you will provide day-to-day support for the team, including internal and external projects and campaigns, using various channels for different audiences. Responsibilities include managing several individual projects from start to completion, including high-level system projects, day-to-day communications, online services (intranet, website, social media), and other regular and bespoke communications.

Location: Hybrid working (1-2 days per week at the base in Wellington)



Main duties of the job:
• Develop and Deliver Plans:Support communications and engagement plans for strategic programmes under the guidance of the Communications and Engagement Lead.
• Campaign Assistance:Assist in campaign delivery, including posters, social media schedules, and press releases.
• Content Production:Lead in producing briefings, bulletins, and newsletters from creation to distribution.
• Brand Champion:Ensure NHS brand identity across all digital and communication materials.
• Website Maintenance:Keep the website updated with fresh content, including banners, event updates, news, and information pages.
• Staff Communication:Contribute to internal communication platforms.
• Media Relations:Develop links with local media, respond to media enquiries, and prepare written responses and press releases.
• Team Ambassador:Promote the team's work, identify opportunities, and share positive stories.
• Content Creation:Produce content to highlight the work of the ICB and Integrated Care System (ICS).
• Proactive Communication:Engage in horizon scanning to enhance the impact of the ICB’s communications.
• Stakeholder Database Management:Manage and develop databases, ensuring up-to-date information and GDPR compliance.
• Digital Tools Utilization:Use various digital and IT software programs, provide training for team members, including media monitoring, design, and website software.

The successful candidate will work on behalf of NHS Shropshire, Telford and Wrekin (also known as the Integrated Care Board (ICB)) and as part of the Integrated Care System (ICS).

As a dynamic and hardworking group of individuals, the Communications and Engagement Team will provide a supportive environment in which to learn and develop with opportunity to further your skills and career within an exciting and evolving environment. Being part of the NHS also brings a range of benefits including flexible and agile working arrangements, access to training schemes, pension scheme and generous annual leave allowance.



The ICS enables NHS organisations to work in partnership with local authorities and other partners to take collective responsibility for managing resources, delivering NHS care, and improving the health of the population they serve. To find out more, please visit:www.shropshiretelfordandwrekin.nhs.uk.

We value and promote diversity and are committed to equality of opportunity for all and appointments made on merit. We particularly welcome applications from people who are from groups which are underrepresented in the NHS and wider society, and we are a Disability Confident Employer.



Please see the attachments for the full job description and person specification for the Communications and Engagement Officer role.


This advert closes on Tuesday 13 Aug 2024

To answer incoming calls in a professional, courteous and timely manner To log any reported incidents or requests for change using the in-house call management software, ensuring best practice information gathering is completed and the ticket updated. To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the ticket. To allocate support tickets to the relevant support teams with the appropriate level of information to assist with onwards problem resolution. To log support calls and co-ordinate service incidents and change requests, with third party suppliers / other organisations. To proactively maintain regular communication with users who have logged tickets, keeping them informed of progress and informing them when jobs have been assigned to other support functions. To deal with incoming: Emails into the Service Desk email account, responding to and forwarding messages within agreed targets for response, logging and processing queries as appropriate Correspondence and forms using initiative as appropriate. Hardware and deliveries into the IT Services department Callers into the IT Services department

Salary of £23,088 per year

Monday to Friday, with working hours between 08:30am - 5pm

37 hours per week

Telford, TF3 4NB

Join our team as a Customer Operations Representative in Telford and contribute to our commitment to delivering outstanding service to every customer. A successful Customer Operations Representative values compassion and empathy as they provide support to customers as well as advising members on policy details, resolving queries, and collaborating with financial advisors through multiple communication channels. This will include both email conversations and outbound telephone work. With numerous opportunities available due to our expanding operations, you'll benefit from a location with limited free parking and multiple transports link within walking distance of the office. We can offer you flexible working hours without evening or weekend shifts, allowing for a healthy work-life balance.

Benefits:

• We offer 23 days holiday (plus bank holidays)
• Excellent employee wellbeing and assistance support programmes
• A contributory company pension scheme
• There are kitchenettes areas throughout our site, as well as a spacious cafeteria, offering both hot and cold choices.
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods, and financial services.
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What we're looking for:

• Passion for assisting individuals and delivering exceptional service.
• Previous experience in customer-focused sectors such as call centre operations, retail, hospitality, travel is highly regarded.
• Strong communication skills with a consistently positive attitude.
• Be able to efficiently and accurately input data into systems.
• Basic proficiency in Microsoft Office applications such as Word and Excel, along with fundamental computer competency.

About us:

Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.

Join Diligenta and make an impact, start your application today.

For full duties and responsibilities please refer to the attached document entitled Job Description.

An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford. You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner. As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites. Availability to work Monday and Friday preferred.

To assist the Call Centre Leads in the day to day operations. Deputise for the Call Centre Leads during periods of absence. To assist in dealing with the daily queries from Call Handlers, associated Teldoc staff and NHS professionals. To assist the Patient Experience Lead and Call Centre Leads in dealing with complaints and incidents. Ensuring they are reported on and compliments are communicated. Participate in all Practice training, team activities as necessary To become familiar with Practice procedures and protocols, and ensure team comply with them Where necessary, help CC Leads with rotas, meetings, inductions, one to ones, appraisals, audits. Assess individual Call Handler knowledge and understanding, and prepare written evaluations identifying key skills and areas for development and mentoring with the help of the Call Centre Leads Promote a positive learning environment Help Call Centre Leads develop, maintain and regularly review training and induction plans and materials in line with Teldoc policies and procedures. Include training guides, Call handler desk packs, and Call Centre notice boards. To assist with carrying out live call audits and provide individual feedback to Call Handlers To assist with ensuring staffing levels are maintained at a consistent level, in line with leave policies to ensure operational needs are met. To assist Call Centre Leads in ensuring tasks and other Call Handler admin related duties are completed in a timely manner and in accordance with any policies. To assist Call Centre Leads in meeting business continuity needs. To understand, enforce and uphold Teldoc practice policies, standards and guidance

For full duties and responsibilities please refer to the attached document entitled Job Description.

Your new company
You will be working for a global leader in digital reality solutions. The business combines a range of technologies and software to offer unique solutions for their customers across a range of sectors. They are looking for an enthusiastic Logistics Support Specialist to join the growing team and help improve processes and service for clients and customers.
Your new role
In this role, you will support the Planning & Logistics Manager and assist team members. Your responsibilities include reviewing, updating, and processing orders within specified timeframes, managing procurement with suppliers, maintaining stock levels, and ensuring accurate system updates. Additionally, you'll handle standing orders, progress reporting, warranty/non-conformance returns, transport arrangements, customs clearance, and physical inventory counts. Flexibility for additional duties is expected.
What you'll need to succeed
To be successful in this role you will need experience using ERP systems- Navision exposure would be advantageous. Planning and Logistics or a Supply Chain management qualification is desirable. You will need previous stock/ inventory experience as well as strong IT skills with a confident, methodical and dynamic approach to your work. A full clean driving licence is needed and a FLT licence would also be an advantage. However, it is not a necessity.
What you'll get in return
For this role you will receive a fixed-term contract (6 months) alongside a salary of £27,000 - £32,000 DOE. The working pattern is 08:15-17:15 Mon-Thurs and 08:15-15:00 on Friday. This is a great opportunity for someone looking to expand their logistics experience within a fast-paced business.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk