Total 288 Customer Service job vacancies in UK, PE2 6EA

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job Title: Care Coordinator
Location: Angus
Salary: £23,100pa
Hours: Full time hours, Monday to Friday - 9am to 5pm with flexibility (plus on-call expectations)

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Care Coordinator, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic Care Coordinator with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Angus team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Coordinator is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

• Member utilisation targets are achieved
• Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
• Identifying business growth opportunities
• Forming strong relationships with the Carers
• Business KPI's met

Responsibilities:

• Member utilisation targets are met
• To assess branch performance against weekly and monthly targets
• Identify trends to predict future requirements
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Ensure all members receive comprehensive schedule information
• Identify absence trends and concerns
• Drive improved satisfaction levels and rates
• Maintaining great relationships with existing clients and carers
• Maintain effective relationships with Branch Manager in resolving schedule conflicts
• Identify new business opportunities
• Ensure the effective placement of staff to meet client needs
• Prepare ad hoc reports as and when required
• On call duties as arranged locally
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we're looking for:

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Service Care Solutions are recruiting for a Band 5 Community Nurse to work a agency contract within the NHS.

Location Cambridge
Contract Length 8 weeks with possible extensions
Hours Monday to Friday 9-5
Payment Band 5 £21 (paid via an umbrella company)

Skills required

• Community nursing experience
• Wound management skills
• Medicines management
• Catheter care
• Palliative care

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If this sounds of interest please send your CV to rebecca.sprott@servciecare.org.uk

At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.



We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.


Term: Fixed Term Contract until 31 October 2025
Salary: £36,726 per annum
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.


What exactly will you be doing?

As a Customer Operations Senior Advisor at AAT, you will play a crucial role in ensuring excellence in the service we deliver for our customers. Your day-to-day responsibilities will involve managing complex and high-risk queries across multiple channels, while completing and overseeing operational processes in key areas. You will be taking a proactive approach in identifying and driving improvements to our customer journeys.


Major objectives

The key objectives for the role are:

Manage complex and high-risk queries and complaints across various communication channels
Assessing key applications and making risk-based decisions in line with relevant processes and regulatory requirements
Work proactively to achieve both team and organisational targets, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Spearhead improvements to processes and customer journeys, including identifying enhancement opportunities and developing support materials
Develop excellent relationships with other teams within the Customer and Account Management Division and across the organisation to ensure a coordinated approach to all AAT activities
Deliver consistently high-quality service to both internal and external customers through effective and courteous communication
Support the induction and training of colleagues, providing ongoing guidance on complex and high-risk queries


What are we looking for?

The ideal candidate will possess:

Prior experience working within a professional membership body
Experience of working within regulated environments and an understanding of the importance of adhering to strict regulatory standards
Strong skills in Microsoft packages and CRM systems
The ability to communicate with customers and colleagues confidently and clearly, both verbally and in writing
An eye for detail, with sharp analytical and problem-solving capabilities, and experience of challenging existing ways of working to improve processes
The ability to make informed and well-reasoned conclusions based on the information available, taking full accountability and ownership of decisions
Experience in call centre operations and complaint management
A track record of delivering training and providing continuous support to junior colleagues
A customer-centric approach with a focus on both internal and external stakeholders
Ability to work independently and as part of a team
Strong organisational skills with keen attention to detail



If you're passionate about customer service and developing an inclusive community of accounting professionals, we want to hear from you!





What are the benefits?



At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:



Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
Great pension scheme, life assurance, and critical illness cover.
Health cash plan.
Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
Regular wellbeing initiatives.
Cycle2Work scheme and much more.



Closing Date: The planned closing date for this role is 26 August 2024 at 17.00, however, we reserve the right to close the role earlier than planned.



It’s an exciting time to join AAT and we would love you to join us on our journey. we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.



We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.



Come and help us to make AAT an even better place to work!



Interested?



To apply please upload a copy of your CV and fill your application online.

An incredible new job opportunity has arisen for a dedicated Registered Service Manager to work in an exceptional service located in the Peterborough, Cambridgeshire area. You will be working for one of UK's leading health care providers

This is a special residential service which provides residential accommodation and nursing support for individuals with learning disabilities, autism and complex needs

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Registered Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary around £36,000 per annum. This exciting position is a permanent full time role working through days only. In return for your hard work and commitment you will receive the following generous benefits:
**£2,000 Welcome Bonus**
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6410
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Are you a Service Sales Engineer or Sales Engineer with a flair for building relationships and capitalising on strong account management?

Or maybe you have a solid field sales background and want to work for an organisation that values your sales skills and pays well when you achieve your sales targets.

Either way, this is a great role covering the Midlands and East Midlands and supporting both existing and new customers with maintenance, repairs, renewals, rentals and turnkey installations of a range of HVAC systems.

The role involves providing customer value through technical and commercial expertise and expanding the percentage of customers with direct service agreements from an installed base of equipment or turnkey installations.

You really do need to be an excellent relationship builder for this role, who enjoys visiting a wide client base regularly to identify new, existing or future opportunities and working in a very busy role to specific targets.

A large part of this job (80%) is supporting existing clients with renewals, quotes, repairs, servicing etc. The rest is new business and building up your pipeline of leads. With this in mind, you will need to be quite methodical in managing your territory but with the ability to change your plan/day if a customer/prospect needs you.

Main duties to include:

• Maintain and grow the territory to maximise consistent customer/order acquisition
• Acquire customers and orders for service products
• Convert leads into opportunities and manage the sales process
• Identify and develop opportunities with existing and new customers
• Prepare and present proposals, ensuring high customer satisfaction
• Foster customer growth and loyalty through continuous support
• Maintain updated customer database
• Implement regional and local service business programs
• Achieve sales and customer development targets
• Develop and execute account-specific project plans
• Assist customers with technical questions on systems and products

We are looking for:

• Regional or Sales Engineer experience, ideally within the HVAC or engineering sales sector
• Stable sales background
• Relationship builder with resilience and a positive, friendly approach
• Ability to adapt to varying levels of customer
• Experience covering the Midlands territory
• Motivated to deliver, with an innovative approach
• Familiar with utilising CRM and MS Office software
• Attention to detail and excellent collaboration skills
• Demonstrated mechanical and electrical knowledge/understanding

In return you can expect:

• £45-58k basic
• 20% annual bonus (uncapped)
• Company car or car allowance
• Laptop/Mobile
• 26 days hols + Bank Hols
• Defined pension contribution plan
• Life Assurance
• Private medical scheme
• Continued professional development support
• Plus more

If you are passionate about engineering sales and customer development, as well as making good money from the effort you put in, we’d like to hear from you. Give Sharon a call on: 0161 359 3111 or email a copy of your CV using the link.

Operations Administrator (Service Delivery)Team

Short summary

The Administrator will play a key role in supporting the needs of the science at the Crick. As part of a team, you will provide comprehensive administrative support to the science across the Institute.
The role will be pivotal in ensuring all scientists, and science related teams, at the Crick have administrative support. The role reports to the Service Delivery Manager and will provide general administrative support to a number of groups as well as specialist support when necessary. The role will be part of a team, working closely with other Administrators and the wider Service Delivery Team.

Key Responsibilities
• Provide general administrative support to all laboratory-based staff
• First point of contact for queries from laboratory-based staff and answering queries in a timely manner
• Arrange internal and external meetings (including seminars, laboratory meetings, special interest group meetings, ad hoc meetings) book meeting rooms and equipment, produce visitor itineraries and arrange reimbursements as appropriate
• Arrange UK and overseas travel and accommodation and produce concise travel itineraries for Group Leaders and their visitors
• Manage travel and expense claims according to agreed policies; process, log and track expense claims
• Delivering an admin/floor induction for new staff to the Institute liaising with managers of the laboratories
• Proactively supporting the Laboratory Heads with recruitment related tasks such as organising interviews and ensuring all recruitment documents are completed appropriately and sent to HR
• Monitoring the end dates of visiting scientists, providing the Science Project Co-ordinators with details of all starters, leavers and extensions within set deadlines
• Contribute to the review and continuing improvement of team working practices and processes


Find out what benefits the Crick has to offer:

For more information on our great pay and benefits package please click here: https://www.crick.ac.uk/careers-and-study/life-at-the-crick/pay-and-benefits

Equality, Diversity & Inclusion:

We welcome applications from all backgrounds. We are committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, pregnancy, age, disability, or civil partnership, marital or family status. We particularly welcome applications from people who are Minority Ethnic as they are currently underrepresented in the Crick at this level.

Diversity is essential to excellence in scientific endeavour. It increases breadth and perspective, leading to more innovation and creativity. We want the Crick to be a place where everyone feels valued and where diversity is celebrated and seen as part of the foundation for our Institute’s success.

The Crick is committed to creating equality of opportunity and promoting diversity and inclusivity. We all share in the responsibility to actively promote dignity, respect, inclusivity and equal treatment and it is our aim to ensure that these principles are reflected and implemented in all strategies, policies and practices.

Read more on our website: https://www.crick.ac.uk/careers-and-study/life-at-the-crick/equality-diversity-and-inclusion

Job Description 1. Clinical To deliver and participate in the clinical care of patients, referred to the urgent care wrap around service or virtual ward. Provide a level of extended and comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk. Direct responsibility for the management of patients within own case load. To appropriately assess, examine, investigate, provide differential diagnosis and treat patients, resulting in the safe management and appropriate referral or discharge of patients. To contribute to the development and improvement of systems and processes that facilitate excellent patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach to service delivery. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. Ability to adapt extended clinical knowledge and skills to different clinical settings and influence service delivery and patient care. Actively support the implementation of effective systems and processes for infection control management and relevant audit within their clinical area. 2. Management and Leadership Support the delivery of the service performance KPIs and play an active part in clinical governance. As requested, lead and develop an area of responsibility related to clinical practice. In support of the clinical lead participate in the development of a specialist service and act as a change agent, where necessary supporting the leading of staff and facilitating the change process whilst encouraging others to be innovative and adaptable in the approach to change. To act as a champion for the service. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To support the development of evidence based policies and procedures specifically required by the team. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To work collaboratively and strategically with representatives of other clinical areas, disciplines and services to provide a seamless pathway of care. To be conversant with all organisational policies and procedures and ensure they are correctly implemented. 3. Education and Training To develop and maintain a positive learning environment for the team by providing support, ensuring developmental requirements are addressed. To support the provision of clinical supervision and provide the opportunity to reflect and discuss areas of practice. Ensure those members of the team that you supervise have an annual appraisal and personal development plan. To support the clinical lead to plan, implement and participate in teaching programmes for nursing, medical and allied health professional staff of all grades in the care of patients with acute medical problems. 4. Audit and Research Contribute and at times lead the development of multidisciplinary research and clinical audit in the service and adjacent assessment areas, implementing effective and evidence-based practice. Conduct audit to evaluate service delivery and any strategies that have been implemented. Ensure the results of audit and research conducted by the team are disseminated at local levels. To share best practice; through publications and attendance/presentation opportunities at conference level. 5. Resource Management Work within the multidisciplinary team, with agreed medical, nursing and organisational protocols and guidelines. Manage own workload. Support junior and senior staff to manage their work load. Work as a member of the multidisciplinary team, sharing in the responsibility for the provision of 7 da care. Promote and adhere to the principles and practice of clinical governance. Responsible on a shift by shift basis for the management of all patients within the service, escalating as required. Demonstrate effective multidisciplinary team working and acknowledge the role of individual team members, ensuring that expertise is seen as a resource within the team. Utilise a developed knowledge of vulnerable adult safeguarding procedures. Support trainee, new and experienced practitioners to manage their workload. 6. Risk Management To support the clinical lead to ensure that systems are in place to manage, reduce and prevent clinical risk to self and others. To assist in the assessment and management of risk in line with organisational standards and alongside the operational management team by ensuring adverse incidents are reported, investigated and utilised to develop and open culture of learning from risk. Share lessons learned from significant events To monitor incidents highlighted by members of the team and communicate to appropriate areas to address risk issues. Promote best practice in health & safety, utilising service and organisational policies. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

1. Clinical/patient care To deliver and participate in the clinical care of patients working as a highly autonomous practitioner. To ensure that every patient receives specialised advice and appropriate management to facilitate a safe discharge, transfer or admission as required. Provide a level of advanced and comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk. Direct responsibility for the management of patients within own case load and supervision /development of junior members of the multidisciplinary team. To appropriately assess, examine, investigate, diagnose and treat patients, resulting in the safe management, appropriate referral or discharge of patients To gain collateral history for patients to ensure appropriate management decisions are taken, this includes accessing summary care records To manage patient expectations using highly developed communication skills, recognising that many patients will have chronic conditions that should be managed within primary care This communication will often involve conflict due to unrealistic expectations and that managing these expectations will require delivery of a contentious message. To work in an environment that is high pressured, with multiple competing priorities, caring for patients from a range of backgrounds and conditions. To contribute to the development and improvement of systems, policies and processes that facilitate patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care and identify and address issues that cannot wait for the patient to be reviewed by their own GP. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. To provide expert advice on patient care to the healthcare team taking into account all aspects of clinical governance, and act as a specialist resource within the team. Ability to adapt expert clinical knowledge and skills to different clinical settings and influence service delivery and patient care. To prescribe safely and effectively as a non-medical prescriber in accordance with relevant guidelines and within the individuals scope of professional competence, to ensure all prescribing practice offers best value for money to the health system. Actively implement effective systems and processes for infection control management and relevant audit within their clinical area. To be a conscientious, confident and competent practitioner who works within their own scope of professional practice. 2. Management and Leadership Support the delivery of the service KPIs and play an active part in clinical governance, developing and leading on action plans. Lead and develop an area of responsibility related to advanced clinical practice or service development. To co-ordinate and provide leadership for the non-medical teams. Deliver the highest level of interpersonal and communication skills and be actively involved in the development of effective communication strategies with other members of the multidisciplinary team. This will include discussions with patients around sensitive information and difficult conversations with patients and relatives. Participate in the development of a specialist service and act as a change agent, where necessary leading staff and facilitating the change process whilst encouraging others to be innovative and adaptable in the approach to change including development of new services. To act as a champion for the team, proactively liaising with external and internal stakeholders advocating advanced practice provision that is effective and responsive and that patients and clinicians experience a high standard of communication care and continuity. To be an effective, competent and confident role-model / clinician and to champion the ACP role to other members of the team. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop evidence based policies and procedures specifically required by the team. To develop clinical competencies for staff working within the team. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To work collaboratively and strategically with representatives of other clinical areas, disciplines and services to provide a seamless pathway of care. Participate in the recruitment, selection and retention of staff. To be conversant with all policies and procedures and ensure they are correctly implemented. Participate in business planning and the development of financial bids for service development. 3. Education and Training To help identify, plan and implement goals for clinical development of staff working within the service, monitor the development of advanced skills within the team. To develop and maintain a positive learning environment for the team by providing support, ensuring developmental requirements are addressed. To support the provision of clinical supervision and provide the opportunity to reflect and discuss areas of practice. To plan, implement and participate in teaching programmes for nursing, medical and allied health professional staff of all grades. To maintain close links with local Universities and to participate in the development and delivery of new and established specialist practice programmes. 4. Audit and Research Contribute and at times lead the development of multidisciplinary research and clinical audit in the service and adjacent assessment areas, implementing effective and evidence-based practice. Exhibit advanced research and audit skills and provide support and appropriate implementation strategies for changes in clinical practice. Ensure the results of audit and research conducted by the team are disseminated. To share best practice; through publications and attendance/presentation opportunities at conference level. 5. Resource Management To apply sound financial evaluation to proposed service developments. Manage own workload. Support junior nursing, AHP and medical staff to manage their work load. Work as a member of the multidisciplinary team, sharing in the responsibility for the provision of 7 day, care. Promote and adhere to the principles and practice of clinical governance. Responsible on a shift by shift basis for the advanced clinical practitioner management of all patients within the service. Demonstrate effective multidisciplinary team working and acknowledge the role of individual team members, ensuring that expertise is seen as a resource within the team. Utilise a developed knowledge of vulnerable adult safeguarding procedures. Support trainee, new and experienced ACPs to manage their workload. To ensure all prescribing practice offers best value for money to the health system, that medications classed as general sale and pharmacy items are not provided to patients. To ensure appropriate use and care of high value clinical equipment such as portable ultrasound equipment. 6. Risk Management To ensure that systems are in place to manage, reduce and prevent clinical risk to self and others within acute services. To assist in the assessment and management of risk in line with the trust standard and alongside the operational management team by ensuring adverse incidents are reported, investigated and utilised to develop and open culture of learning from risk. Share lessons learned from significant events To monitor incidents highlighted by members of the team and communicate to appropriate areas to address risk issues. Promote best practice in health & safety, utilising organisational policies. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

1. Clinical To deliver and participate in the clinical care of patients, referred to the urgent care wrap around service or virtual ward. Using clinical knowledge provide a high standard of skilled care to patients based on a full assessment of the individuals needs in consultation with the multi-professional team. To devise and evaluate care plans based on the assessment process with realistic nursing goals with the consultation patients, family and the multi-professional team. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care. Provide clinical and professional advice and support to the multidisciplinary team within and outside of the specialty To ensure due regard to given customs, values and spiritual beliefs of patients, carers and their relatives. To contribute to the development and improvement of systems and processes that facilitate excellent patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. Ability to adapt clinical knowledge and skills to different clinical settings and influence service delivery and patient care. Actively support the implementation of effective systems and processes for infection control management and relevant audit within their clinical area. Ensure the safety of vulnerable patients is maintained by carrying out risk assessments using a multi disciplinary team approach in planning care, 2. Management and Leadership Support the delivery of the service performance KPIs and play an active part in clinical governance. To act as a champion for the service. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To actively participate in the implementation of any change in practice. To provide supervision to non-registered clinical team members. Foster a creative and open working culture to encourage new ideas and new ways of working. Support other initiatives that provide an improved quality of care for patients Undertake the co-coordinating role for the service in exceptional circumstances 3. Education and Training To develop and maintain a positive learning environment for the team by providing support to more junior staff, ensuring developmental requirements are addressed. To develop own knowledge base, ensuring practice is evidence based and contributes to the enhancement of patient care. To act as a reflective practitioner, questioning clinical practice. To actively participate in departmental education programmes. To participate in reviewing Policies and Procedures to improve outcomes and the quality of service provided. 4. Audit and Research Contribute to multidisciplinary research and clinical audit in the service. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

An amazing new job opportunity has arisen for a dedicated Positive Support Practitioner to work for a specialist support service in London. You will be working for one of UK’s leading health care providers

This care company offers a comprehensive range of specialist support services for people with complex needs and specialist conditions

**To be considered for this position you must be qualified or willing and able to work towards Instructor Level of PROACT SCIP ®-UK**

As the Positive Support Practitioner your key responsibilities include:
• Ensure PBS team continue to develop their practice through professional development routes, attending PBS Network meetings and engage in as well as contribute to Liaise training & development offer
• Lead on developing innovative solutions to interventions and assist the Quality and Governance Director to build on different approaches that align to PBS to ensure Liaise offers the highest quality service to people we support.
• Undertaking themselves and supporting team to complete high quality Functional Behaviour Assessments
• Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
• Develop a suite of KPI’s for PBS, restriction reduction and STOMP
• Provide routine and adhoc incident analyses
• To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes

The following skills and experience would be preferred and beneficial for the role:
• Experience of working in services for people with a learning disability, autism and challenging behaviour
• Good communication and interpersonal skills to meet the needs of co-worker teams and service users
• Ability to collect and analyse data in order to develop, implement and review individual support plans or similar processes
• Must be a driver

The successful Positive Support Practitioner will receive an excellent salary of £36,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Free enhanced DBS check
• Access to your pay as you earn it through our Moorepay partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2 x salary)

Reference ID: 6766
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

About the role
The Improvement Adviser (digital social care) is an exciting new role, aimed at strengthening the use of technology to improve outcomes for people. Working alongside the senior improvement adviser (Digital social care), the post sits within the Care Inspectorate’s Quality Improvement Support team (QIST). The role is funded until the end of August 25 with the possibility of an extension. The role can also be taken as a secondment from your substantive post.

About you
You will be educated to https://scqf.org.uk/level-9/Level 9 | Scottish Credit and Qualifications Framework (scqf.org.uk), and ideally have the NES Scottish Improvement Leader (ScIL) programme (or working towards or willing to work towards) or an equivalent improvement science qualification. You will have excellent communication skills, adept at developing relationships with a wide range of people both internal and external to the Care Inspectorate. You will be passionate about improving outcomes for people, and able to demonstrate your experience of leading quality improvement projects and evaluating their impact. You will have a strong interest in digital technology, understanding its role in supporting people’s rights in a social care context.

About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We work with the expectation that all staff will work collaboratively, within and across teams, in person (in an office or other work locations such as at an inspection), for 40% of their working week. 

Our Headquarters are located in Dundee and due to the nature of delivery, it may be required to travel to Dundee or other Care Inspectorate offices.

Next steps
You’ll find more information in the job profile and person specification.

If you believe that you are a suitable candidate for this post, please complete the application form on our website and send via email to our recruitment team by Monday 9 September 2024 at 08:00.

To assist us to monitor the effectiveness of our equality and diversity practices, we would encourage you to complete our equal opportunities monitoring form as part of our application process.

The interviews will preferably take place in person on the 26 September in our Stirling office.

Job Title: Field Care Supervisor
Location: Peterborough
Salary: £23,100pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

On call - contracted for 1 night per week as part of the employment contract and then £15 per night thereafter. (Weekends = £100 per weekend)

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Supervisor, you'll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:
We are looking for a dynamic and independent care professional with solid care experience and a flexible, enthusiastic can-do attitude to join the Peterborough Branch as their Field Care Supervisor.

If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Supervisor is to be working under the direction of the Branch Manager, and Field Care Manager to implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

The success of this role will be measured by:

• Understanding the market sector and services/products that Prestige provides
• Willingness to learn
• Committed to delivering the service to the highest standard, ensuring compliance
• Excellent communication and presentation skills
• Effective time management and organisational skills.
• The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

Main Responsibilities:

This involves the following major responsibilities

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service with regard to the potential risks to service users and care workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:
  • At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
  • At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
  • Attend Social Services client reviews as required within service specifications.
• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To support the needs of the care professionals and clients and participate in an on-call rota.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required.
• Be a champion for internal customer service.
• Any other reasonable management requests.
• Be part of the on call/out of hours rota in line with the Branch requirements.

Key Attributes/Knowledge/Skills/Experience:

• Experience of supervising/managing others

• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

What we offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Have you got experience in a Contact Centre environment?

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities, including a chance to receive Customer Service accreditation.

The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day. You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.

We currently have a variety of full-time and part-time roles on permanent and fixed-term contracts. The full-time positions operate between the hours or 8am and 5:30pm, Monday to Friday. Weekend working is not required for Customer Service Advisors.

What we are looking for from you:

We are looking for someone from a customer focused environment, preferably from a telephony or contact centre background. As you will be the first point of contact for our residents, you will need to have the commitment to getting it right the first time by resolving queries professionally and competently.

Excellent communication skills are key to being successful in this role, with the ability to interact with people of all ages and backgrounds. You will use your empathy and people skills to be able to diffuse difficult conversations.

The successful candidate will need to be IT literate, as you will be required to use different systems whilst speaking to customers. A good working knowledge of Microsoft Office packages is also required.

Whilst the role is home based, during your induction you will be required to work from our Group offices in Worcester or Birmingham to attend training. You will also be required to occasionally travel to the office as requested.

Some of our great benefits include   

28 days annual leave (pro rata) with the opportunity to buy and sell leave 

Family friendly policies    

Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts      



Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies     

Reward & Recognition scheme with retailer discounts and cashback.

Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)      

Supportive working environment with great learning and development opportunities  



If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com. 

Please note that we will review applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date.

Proud member of the Disability Confident employer scheme

## Remote Player Support Agent Job Description

**Company**: Leading Gaming Client
**Position**: Player Support Agent (Remote - UK)
**Language Skills**: Must be fluent in English and proficient in one of the following: German, French, Italian, Russian, or Turkish. -Do not apply if you do not speak one of these languages in addition to English.
**Start Date**: Wednesday, 25th September 2024
**Training**: Fully paid online training from home, mandatory attendance.
**Hours**: Initially 15 hours per week (Part-Time)

Mission:
- Gain in-depth knowledge of company processes and provide exceptional customer support.
- Deliver outstanding customer experience based on surveys.
- Meet contractual Key Performance Indicators (KPIs).

Profile:
- Passion for the gaming industry.
- Strong logical thinking skills.
- Customer-centric approach to problem-solving.
- Advanced technical expertise.
- Proficient in game-specific terminology and context.

Languages:
- Native or Near-Native proficiency in assigned language.
- Excellent written skills and typing accuracy.
- Testing: CEFR 1 for assigned language, CEFR B2 or higher in English.

### Duties Include:
- Tier 1 support activities.
- Escalation of issues as per client guidelines.
- Handling bug reports and account management tasks.
- Assisting with key & code-related queries, connection issues, technical problems, subscriptions, online store purchases, gameplay inquiries, and more.

### Service Level Agreement:
- Respond to all reports within 24 hours, escalate critical issues promptly.
- Maintain QA score of 75% with 90% pass rate.

### Tools Used:
- Google Play
- In-App Support chats
- SalesForce
- Quality Assurance Tool
- MS Teams
- Helpshift
- Jira
- Sharepoint
- Scylla
- Mantis
- Internal Wiki
- Internal translation tool

Kindly be aware that this position operates on a self-employed status, requiring you to manage your Tax and National Insurance payments to HMRC. Rest assured, we are here to assist you with this process, so feel free to reach out for support without hesitation.