Total 499 Customer Service job vacancies in UK Wide, BS1 6NP

Working Hours and Shift Pattern;

5 x 8 hour shifts a week (37.5 paid hours) Mon - Sun (1 in every 4 weekends, Sat & Sun) Rota between 8am - 8pm
The Role

Our fantastic Contact Centre Team have an exciting oppotunity for an Advisor to join us in our Bristol office. Our Contact Centre is a vital part of central operations within Unite Students. We provide a 24/7 service to our students and employees, handling webchat, social media, phone and email queries. We might be helping students find their perfect home, or with field operations teams in emergency situations. We support with all aspects of living with us. Our Contact Centre is a vital part of our organisation, it`s an exciting place to be and you`ll be working in an environment committed to supporting your development and our customer`s success.

You will be based in our Contact Centre at our Head Office, South Quay House. You will work alongside the Advisor and Leadership team across a variety of channels and tasks. Your Team Leader will agree with you what the focus of your shift will be; a variety of work, training and skill-sets will be covered; giving your variation in how you work and the opportunity to develop your career at Unite Students.

What You`ll Be Doing

Ensuring that Health and Safety legislation is adhered to at all times Maintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and compliance To follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements. Delivering central processes and conducting all duties in line with Unite Students policy and procedure Ensuring incidents are reported via the correct channels Ensuring a safe and secure environment at all times Fulfilling the varied administration and auditing requirements
What We`re Looking For In You

We are looking for solutions focussed, customer-orientated individuals You`ll be enthusiastic about delivering great customer service You`ll be adaptable, with the ability to work across a range of customer-impacting disciplines; from accounts queries, to emergency support You`ll be someone who can deliver high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time You`ll be target-driven and ready to perform to our departments Key Performance Indicators and Service Level Agreements You`ll have a great team-spirit, understanding of the impact your personal-adherence and work has on our team and customer`s success You`ll be striving to be better and achieve to your full potential, based on detailed feedback to support your ongoing development You`ll be able to support others when dealing with high-profile and emergency incidents
Essential

Excellent written and verbal skills Confidence in speaking with people over the phone; a clear and articulate telephone manner Ability to remain patient, calm and solutions focussed during challenging interactions Ability to work as part of a rota, including evenings and weekends
Desirable

An understanding/background in providing services to students An understanding of contact-centre systems
What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed-contract (12 Months), full-time (37.5 hours per week). We will
consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities:

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and
refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy
tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond
to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and
procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some
capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where
necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

Ready to Turn Your Care Expertise into a New and Exciting Career?

Salary: from £27,000 + tax-free bonus | Location: Remote with travel across the Bristol and Bath area | Role: Adult Care Trainer

Are you a Care Manager looking for a fresh opportunity with flexibility and excellent benefits? As an Adult Care Trainer, you can enjoy a Monday-to-Friday role, say goodbye to weekend and evening shifts, and help develop the next generation of care professionals.

As an Adult Care Trainer, you'll balance working from home with regional travel, visiting settings to support and train apprentices. You’ll enjoy a regular Monday-to-Friday schedule, managing your own diary and choosing when to meet your apprentices in person.

What You’ll Do


Work with apprentices in care homes and online, sharing your knowledge and industry experience to train and develop the next generation of care professionals.
Tailor learning plans to meet the needs of each apprentice, ensuring they get the support they need to succeed.
Support apprentices’ development by teaching them the importance of English and maths in their care roles, helping them with functional skills as required.
Build relationships with employers and provide feedback on how their apprentices are progressing.
Mentor your learners through face-to-face visits, online sessions, and ongoing guidance, helping them achieve their qualifications and become confident in their roles.


About You

We’re looking for passionate care professionals who want to share their knowledge and experience to make a meaningful impact on the adult care industry. If you’ve held a leadership position in care and are ready for a new challenge, this role is ideal for you.

To succeed in this role, you’ll need:


Experience as a Care Manager, Registered Manager, or Deputy Care Manager.
A Level 5 qualification in Adult Care (or equivalent).
Strong technology skills and the ability to manage administrative tasks efficiently.
A valid driving licence and access to your own vehicle for travel within your region.
A willingness to work towards Level 2 (GCSE) qualifications in English and maths, support will be provided.


Perks & Benefits

We offer a starting salary from £27,000, with a comprehensive benefits package and full training to help you succeed as a Trainer. As an Ofsted-rated ‘Good’ training provider, we invest in your development and provide access to qualifications to ensure you become the best trainer you can be. Our benefits include:


Quarterly tax-free bonuses when company targets are met.
25 days of holiday plus bank holidays, and an extra day off for your birthday.
Holiday buy and sell scheme for up to five additional days.
Mileage reimbursement and travel expenses covered.
Healthcare cash plan, dental plan, employee assistance programs, and 24/7 GP access.
Access to personalised development plans and professional courses to help you grow.
Enhanced sick pay and life insurance for added peace of mind.


Why Choose Connect2Care?

At Connect2Care, we’re transforming lives through apprenticeships. As an award-winning training provider in the industry, we know the incredible impact apprenticeships have on individuals, businesses, and the economy. Join us in making a real difference.

We’re committed to creating an inclusive workplace, where everyone can bring their full self to work. If you need any adjustments or flexible arrangements, we’d love to discuss how we can support you. You can contact us at careers@hittraining.co.uk.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme

Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.

Role Responsibilities
You will be responsible for the daily department operations by performing maintenance duties, repairs, servicing, painting and preventative maintenance of all hotel equipment, furniture and fixtures. You’ll need to be friendly, caring, creative and a natural problem solver.

• Maintain all external areas including loading bay and car parking.
• You will be working as part of a team not just in the Maintenance Department, but supporting all your colleagues to deliver outstanding service and standards to our guests.
• You will be required to complete records that form part of our legal compliance and so accurate reporting and record keeping is essential.
• To work from the PMS reactive maintenance schedule on a daily basis to prioritise and action remedial works as needed to ensure all hotel facilities are in good order so as not to lose revenue.
• Be aware of the responsibility for the security of guests and hotel property.
• Refer any requirement for departmental supplies to the maintenance engineer or Senior Management for authorisation.
• Deputise for the Maintenance Engineer/Manager on their days off and holiday cover.
• To ensure the Company Health & Safety Policy and Health & Safety at Work Act 1974, Fire & COSHH legislation are adhered to and maintain scheduled inspection records and online compliance systems.

Key Requirements

• The ideal candidate would have previous experience of building maintenance, including plumbing, basic electrical and fabric.
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations including working at heights.
• Ability to work on their own or in teams

25th October,
Are you an experienced and passionate individual with a heart for inclusion support programs? We're on the lookout for an Inclusion Support Educator to join our team on a permanent, part-time bases, and make a real impact on children's lives! At Catholic Early EdCare, we believe in creating an inclusive and vibrant environment where every child's unique potential is celebrated. As an Inclusion Support Educator, you'll play a pivotal role in shaping the lifelong love of learning for the children in our care. Join us in making a difference and creating memorable experiences for our young learners. We're searching for an individual who is not just an educator but a mentor and guide. If you're enthusiastic, energetic, and dedicated to supporting children in their early years, you're the perfect fit for our team. Your commitment to creating a safe and enjoyable environment is essential, and your
... Click here to view more detail / apply for Inclusion Support Educator

25th October,
Are you an experienced and passionate individual with a heart for inclusion support programs? We're on the lookout for an Inclusion Support Educator to join our team on a permanent, part-time bases, and make a real impact on children's lives! At Catholic Early EdCare, we believe in creating an inclusive and vibrant environment where every child's unique potential is celebrated. As an Inclusion Support Educator, you'll play a pivotal role in shaping the lifelong love of learning for the children in our care. Join us in making a difference and creating memorable experiences for our young learners. We're searching for an individual who is not just an educator but a mentor and guide. If you're enthusiastic, energetic, and dedicated to supporting children in their early years, you're the perfect fit for our team. Your commitment to creating a safe and enjoyable environment is essential, and your
... Click here to view more detail / apply for Inclusion Support Educator

Ozcare is looking for a new Care Manager Lead - to support the Care Manager team to develop and grow their Home Care Package business within their branch. 
Your Role

Reporting to the Branch Manager, you'll be responsible for providing leadership to a dedicated Care Manager team in the planning, managing and leading client care and support across a range of programs. You'll also play a key role in co-ordinating the involvement of Ozcare's multi-disciplinary teams and other services to support effective care. You will play a pivotal role in ensuring consistency in governance and compliance, while driving service growth.
As a Care Manager Lead you will:

Manage and co-ordinate care services to ensure the highest standards of care
Develop and implement care plans tailored to individual client needs
Liaise with clients, families, and healthcare professionals to ensure comprehensive care
Foster strong
... Click here to view more detail / apply for Care Manager Lead? ? Community Care ? Fraser Coast

$ hour
$1.10 per km paid travel time between clients
Access to NFP salary packaging to increase your take home pay

We have a permanent part-time position available for an In Home Support Worker supporting our clients across Hervey Bay and surrounding areas: North to Burrum Heads, East to Howard and Pacific Haven, West to Urangan and River Heads, and South to Tiaro. Your Role
As an In Home Support Worker you'll be looking after the most important people in our organisation - our clients. Your tasks will include: 

Providing the very best care and support to clients in line with their personalised care plans
Undertaking domestic duties including cleaning, laundry and meal preparation
Providing support duties such as shopping, transport etc
Working as part of the care team, using a holistic approach, to look at every aspect of
... Click here to view more detail / apply for In Home Support Worker ? Hervey Bay

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.



In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:



25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.


Location: Remote
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Fixed Term 01 May 2025
Closing Date: 07 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Education, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.



In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:



25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.


Location: Merseyside
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 07 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Education, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachments.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachments.

About the Role: Over the years, Auswide Bank has flourished, and we want you to help our customer relationships thrive! We?re seeking someone with a strong work ethic, a passion for helping others, and a drive to succeed. If that?s you, we want to hear from you! As a Customer Banking Specialist, you?ll be at the forefront, working hard to develop and maintain strong relationships with both new and existing customers. You?ll have confidence in Auswide Bank?s products and will initiate conversations to understand customers? requirements, ensuring we fulfill their needs. Although we may be a small bank, we?re BIG for our communities.
Key Responsibilities:

Handle teller functions, including deposits, withdrawals, account opening/closing, and general inquiries.
Ensure compliance with Auswide Bank?s Policy & Procedures, privacy guidelines, and other applicable laws and regulations.
Collaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to
... Click here to view more detail / apply for Customer Banking Specialist ? Bundaberg Sugarland

Are you an experienced Business Development Manager working within the UK Freight Forwarding industry experience?

Are you looking for the freedom to operate and drive growth without micro-management?

If you have answered yes to the above, then I would be interested in discussing this exciting opportunity which offers minimal restrictions and high earning potential!

Our client is an established and leading, employee-owned business operating in the UK Freight Forwarding industry sector. Currently handling 16,000 TEU annually for imports and 5,000 TEU on exports, they are seeking experienced and talented Business Development Managers to drive their next stage of growth.

Key Requirements:

• You should currently be working for a UK Freight Forwarder and have significant experience in sea freight across import, export or ideally both
• Ideally be based in the Northwest or close proximity
• Have a pro-active mindset and be extremely results driven with the ability to drive new business sales

In return my client are able to offer the following:

• Excellent basic salary of between £40,000 and £80,000, based on previous experience and the ability to migrate existing accounts to my client.
• Car Allowance of £6,000 per annum
• EOT Bonus, linked to overall business performance
• Personal Commission Structure based on personal performance
• Healthcare
• Pension
• Flexible Remote Working

For further details on this excellent opportunity, forward you CV to Jason Wallis on jason.wallis@servicecare.org.uk in the first instance.

The Role

We’re recruiting for a Service Information Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against IT Service Manager from the Government Digital and Data Framework.

The Service Information Manager is a key member of our Problem, Incident, Complaints & Escalation, Knowledge, Event management and Service Desk (PICKES) Team. Key responsibilities are to ensure that there is an open two-way communication path for MOJ Users, Stakeholders, Suppliers and Senior management to understand the status of MoJ IT Services.

This role demands a vigilant and initiative-taking individual who can provide proficient verbal and written communications at pace. Understand and listen to requirements of engagement and information sharing of others. Learning and improving their perspective of MoJ IT Services and Service Operations.

The successful candidate will have the ability to develop verbal and written comms by collaborating and building relationships with Product Owners, Business Relationship Managers, stakeholders, SME’s and so on.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Responsible for ensuring that comprehensive Incident communications are sent in a timely fashion, with key information as per the process to all relevant parties without delay.
• Responsible for developing the process and style of sending Incident communications, listening to other perspectives to make sure all parties requirements are met.
• Attend Incident or Problem bridge calls to obtain the latest information and status. With the ability to interpret the updates into meaningful communications.
• Support Incident and Problem managers update ITSM tool tickets and comms plans. Obtain additional information for them if required during an investigation.
• Work closely with the Product or Service Owners, Major Incident Management, Problem Management, Service Desk, and other relevant teams to understand requirements for information sharing and engagement for all comms
• Manage Distribution lists for comms channels, with regular quality and data checks.
• Manage Incident Broadcast channel (email and MS Teams), liaising with the relevant team members to obtain and provide support or answers to queries.
• Work with Head of PICKES to research new industry approaches to broadcasts and comms, Engage and learn from across other Gov departments and consider improvements to how MoJ Users at all levels are kept informed with timely and informative information regarding MoJ IT Services.
• Responsible for reporting and assessing volumes of comms sent, per channel and cost. Obtain temperature check on comms approach. Identifying any gaps or improvements.
• Develop KRA’s/ XLAs to measure success of responsibilities.
• Build relationships with other communication teams to learn from and understand their processes.
• Support the Tactical Incident team in the rare event of Critical Incident. This may require working outside normal hours but will be compensated with overtime.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven Communications or Service Information experience in an IT Service Desk environment.
• Excellent and extensive multiple style and channel communication skills.
• Extensive experience in writing and implementing communication plans.
• Experience in managing relationships with internal and external stakeholders, particularly in high-pressure situations.
• Evidence of active listening, being able to identify key points and actions in a conversation and being able to articulate them to others in a fashion all can understand.
• Awareness of ITIL frameworks and best practices within Incident and Problem Management.
• Able to work at pace with multiple priorities.
• Experience in identifying improvements to process and procedures.

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.