Total 578 Customer Service job vacancies in White Oak Medical Center

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Assists the Service Owned Items in DLA Custody Program Management Office (SOIDC PMO) to communicate the program vision and desired outcome in terms of strategic goals in support of audit initiatives.
• Assists with analyzing deviations and problems and develops solutions to ensure commitments are met.
• Provides program leadership to ensure commitments to and from various stakeholders is met and execution targets are achieved.
• Resolves conflicts between and among stakeholders with competing agendas and interests, while maintaining cohesiveness in program effort and direction.
• Reviews and approves or recommends approval of schedules, and contractor support oversight and management
• Serves as an authoritative source for decisions and guidance dealing with compromises and changes in program philosophy.

• Performs routine and recurring techniques and studies using a variety of specialized equipment.
• Keeps detailed records of experimental data.
• Collects, prepares, evaluates, and verifies samples and supporting records.
• Safely disposes of waste material (both chemical and biological).

Cross-trained in a variety of complex processes and procedures, MSA's work collaboratively and provide administrative support to increase communication and coordination integrity across all services. The incumbent must be able to recognize, prioritize, multitask, communicate effectively, and provide customer service. It is expected that entry level MSAs receive guidance from more experienced staff members until they can work independently without direct supervision. The incumbent is considered the team's authority on clerical and administrative issues and will keep others informed of regulations, policies, and procedures.

Duties include but are not limited to:

• Assisting with admissions, discharges, and transfers in and out of assigned units.
• Updating Vocera staff assignments and the Bed Management System per VA directives.
• Communicating with nursing, providers, Veterans, their families, and other departments to expedite patient care and movement.
• Providing float coverage to assist other units as needed.
• Coordinating and transporting discharge medication and specimens for the laboratory as needed.
• Timekeeping
• Maintaining a safe, clean, and organized workspace.
• Scanning, faxing, and updating Eligibility to maintain updated demographic information in patient charts.
• Demonstrates excellent customer service and communication skills.
• Reviews and documents medical outpatient and inpatient electronic health records, as well as administrative records during patients' hospitalization.
• The ability to work in a busy environment, multi-task, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests.
• Other duties as assigned

• This position is a AFGE Bargaining Unit position.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
• This position is in the Excepted Service.

Cross-trained in a variety of complex processes and procedures, MSA's work collaboratively and provide administrative support to increase communication and coordination integrity across all services. The incumbent must be able to recognize, prioritize, multitask, communicate effectively, and provide customer service. It is expected that entry level MSAs receive guidance from more experienced staff members until they can work independently without direct supervision. The incumbent is considered the team's authority on clerical and administrative issues and will keep others informed of regulations, policies, and procedures.

Duties include but are not limited to:

• Assisting with admissions, discharges, and transfers in and out of assigned units.
• Updating Vocera staff assignments and the Bed Management System per VA directives.
• Communicating with nursing, providers, Veterans, their families, and other departments to expedite patient care and movement.
• Providing float coverage to assist other units as needed.
• Coordinating and transporting discharge medication and specimens for the laboratory as needed.
• Timekeeping
• Maintaining a safe, clean, and organized workspace.
• Scanning, faxing, and updating Eligibility to maintain updated demographic information in patient charts.
• Demonstrates excellent customer service and communication skills.
• Reviews and documents medical outpatient and inpatient electronic health records, as well as administrative records during patients' hospitalization.
• The ability to work in a busy environment, multi-task, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests.
• Other duties as assigned.

• This position is a AFGE Bargaining Unit position.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
• This position is in the Excepted Service.

• Admit neonates to the Neonatal Intensive Care Unit/Intermediate Care Unit.
• Perform advanced diagnostic and life-saving treatment procedures.
• Develop full treatment regimens requiring knowledge of new techniques, use of prolonged or complicated procedures, or advanced and delicate skills.
• Provide appropriate resuscitative measures in the delivery room (e.g., preterm infants, emergency C-sections, complicated deliveries, etc.).
• Oversee trainees and nurse practitioners to ensure quality, timely and appropriate medical care.
• Assist in the education, evaluation and mentorship of the aforementioned trainees.
• Conduct teaching conferences and lectures for nursing and medical staff on techniques and theory of well-child preventative pediatrics, neonatal, and perinatal issues.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Perform a wide variety of filing and records keeping, updating manuals on policy and directives, reporting and informational duties.
• Provide information and guidance to staff on procedures, forms, and documentation required to support budget estimates and requests.
• Serve as Administrative Coordinator for internal Civilian Personnel Actions.
• Use basic and advanced office automation program functions to perform management and/or program support assignments.
• Review all incoming and outgoing mail for the organization, sorting, distributing and ensuring completing and timeframe.

• Will focus research efforts on management practices and dietary factors that influence greenhouse gas emissions in beef cattle.
• Evaluates the impact of management systems, and supplementation strategies on enteric methane and other greenhouse gas emissions from beef calves.
• Develops treatments applied, conducts research, and publishes the research results during their postdoc program under the guidance of their Postdoctoral Mentor.

• You will be responsible for supporting the primary operation of the department by coordinating, monitoring, and analyzing various projects and programs in multiple divisions.
• You will be responsible for providing key assistance to the Departments managers and supervisors in facilitating the performance of their management responsibilities.
• You will be responsible for serving as the Departments primary liaison with the Human Resource Office (HRO) on all matters relating to civilian personnel, Training Department, and Budget and Resources.
• You will be responsible for supporting multiple Division Directors on issues related budget, civilian personnel, position and organization structures, and administrative matters.
• You will be responsible for serving as a point of contact for authoritative information on administrative policies, procedures, and requirements.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Oversee agreements to ensure financial plans are established and billings are prepared.
• Analyze information concerning costs, personnel, budgets, equipment, and facility services.
• Recommend improvements in accountability procedures and systems to management.
• Assist with coordinating the inspection of facilities to evaluate compliance with safety and health policies.

Biomedical Equipment Support Specialist (BESS) work requires the application of engineering and mechanical concepts and methodology to provide life-cycle management and technical support of diagnostic, therapeutic devices, monitoring, and other equipment applicable in the practice of medicine, and to improve health service delivery systems for communities and throughout VA.

Duties may include, but are not limited to:

• Manages complete systems of central computerized networks, databases, analytic servers and medical device networks.
• Implements and plans for new or emerging technologies such as new diagnostic modalities, network management and storage appliances, virtual data centers and associated software.
• Coordinates and provides technical and project oversight of CIS, ARK, Imaging, and similar biomedical information systems (e.g., analytics, data bridge interface, anesthesia record keeping, cardiology information systems, and diagnostic medical imaging systems).
• Manage entire data center dedicated to medical device servers.
• Identities and troubleshoots issues related to VLAN configuration, IP addressing, sub-netting, HL7 messaging, DICOM standards, and network security to minimize downtime.
• Evaluates compatibility and adaptability of the biomedical devices for integration over the medical center's local area network (LAN) and wide area network (WAN).
• Reviews available software patches/updates and virus software updates for applicability to medical IT equipment.
• Ensures compliance of networked attached clinical systems to all Medical Device Protection Program (MDPP) requirements.
• Performs other related duties as assigned.

• This position is eligible for coverage by a Bargaining Unit, but is not currently represented.
• This position is covered by locality-based comparability pay.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.