Total 128 Customer Service job vacancies in london london w1w 8bj

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

ENFORCEMENT SUPPORT OFFICER

Description
We are seeking a dedicated and detail-oriented Enforcement Support Officer to join our dynamic team. In this role, you will play a critical part in upholding and enforcing compliance with regulatory standards and policies. You will assist in monitoring and investigating compliance-related issues, providing essential support to our enforcement initiatives. Your keen analytical skills and ability to work collaboratively will be vital in ensuring that all enforcement processes are conducted effectively and transparently. As an Enforcement Support Officer, you will interact with various stakeholders, obtain necessary documentation, and maintain accurate records of all enforcement actions. This role requires a proactive approach to problem-solving and a strong commitment to public service. You will also be responsible for preparing reports and presentations that communicate findings and recommendations to management. If you are passionate about regulatory enforcement and have a keen eye for detail, this position offers an excellent opportunity to contribute to the enforcement of important standards and enhance compliance across our organization. Join us in making a meaningful impact in the community by ensuring compliance and promoting ethical practices.

Responsibilities
Assist in monitoring compliance with regulations and policies.
Conduct preliminary investigations into compliance issues.
Compile and maintain documentation related to enforcement activities.
Support senior enforcement officers in conducting audits and inspections.
Prepare detailed reports and presentations on compliance findings.
Communicate effectively with stakeholders regarding enforcement processes.
Track and analyze enforcement data to identify trends and areas for improvement.
Requirements
Bachelor's degree in criminal justice, public administration, or a related field.
At least two years of experience in enforcement or compliance roles.
Strong analytical skills with attention to detail.
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.
Proficient in using various software applications for data management.
Knowledge of relevant laws, regulations, and compliance standards.

Hours Per Week: 35.00
Start Time: 11:00
End Time: 19:00
Pay Per Hour: £21.45
Location: Lewisham, South East London

Should you wish to apply for this job opportunity, please send an up to date CV.

The Role
Operations Support Manager - Hillingdon - Full-Time 42.5 hours per week - £32,500 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients and offering excellent customer service to our car park users and members of the public. An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?

- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract

What will you bring?

- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence

What can we offer you? :
• £32,500 per annum
• 42.5 hours per week
• 28 days holiday per year (including Bank Holidays)
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme
Does this sound like you? If you think you are right for the role please apply now.

Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a inspiring work atmosphere where successes are shared. With interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work



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Service Advisor

- Highly Competitive Basic Salary up to £31,000 p.a.
- Excellent Commission Structure giving you an overall earning of £40k+ p.a.
- Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.
- Training Scheme: career development with the manufacturer.
- Employee benefits and rewards scheme.
- Long Service Holiday Reward - After 3 years 1 day extra / after 5 years 1 more days extra (capped at 24 days).
- Birthday off or closest day to it (not considered a holiday day).
- Share Scheme – the Company currently has a good share price listed.
- Pension – 3% employer contribution with 5% from employee.
- Contract: Full Time, Permanent.

We are currently advertising on behalf of an Automotive Prestige Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Romford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £31,000 with OTE of circa £40,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Service Manager

- Up To £50,000 Basic Salary / £62,000 OTE
- Monday To Friday 8am - 6pm ONLY!
- 25 Days Holiday + Bank Holidays, Life Insurance
- Company Vehicle
- Previous Main Dealer Service Manager Experience Required

Service Manager required for our Client’s Main Dealer based in the Heathrow area.

Our Automotive Dealership Client is currently seeking a skilled Service Manager to manage their busy Dealership.

For your hard work as a Service Manager for our Client you can expect a salary of £62,000 OTE.

The hours of work in this Service Manager position are Monday To Friday 8am - 6pm.

Responsibilities as a Service Manager for our Client

- A Customer Service orientated Service Manager who is able to coach the service team to deliver only the best Customer Service
- Organised and the ability to think on your feet
- Innovative with the ability to think of new methods to drive performance through your team
- Target focused and can drive a team of Service Professionals to success

Requirements of this Service Manager Role

- Previous working experience within a Service Manager capacity
- Outstanding Management skills
- Technically minded
- Ability to get things done without compromising on Service delivered.

If you are interested in hearing more, or wish to apply for this Service Manager job please send your CV to Ben Loft quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Manager job get in touch today.

For the best Automotive Service Manager, Motor Trade Service, Vehicle Service Manager, Service Management jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

Trainee Classic Car Service and Sales Advisor

- Location: Wimbledon, South London
- Salary: National Living Wage
- Hours: 9am - 6pm, Monday - Friday

Are you a classic car enthusiast with a passion for customer service and an eagerness to learn? Our client has an exciting opportunity for a Trainee Classic Car Service and Sales Advisor to join their well-respected classic car repair and sales business in Wimbledon!

Our client is a renowned classic car Concierge and Full-Service business with over 20 years of success in the industry. They specialise in sourcing, full mechanical servicing, and sales of iconic vehicles, including Porsche, Mercedes, Ferrari, and Rolls Royce. Known for their exceptional attention to detail, they pride themselves on delivering unmatched quality in every project.

Why Join the Team?

- Collaborate with Experts: Work alongside skilled professionals passionate about classic cars and craftsmanship.
- Ongoing Learning: Benefit from continual training and development opportunities to grow your skills.
- Fantastic Benefits: Enjoy 20 days of holiday (plus bank holidays), pension contributions, and fun social events like trade shows, team outings, and festive dinners.
- Inspiring Environment: Be part of a team that celebrates quality, detail, and a shared love for classic cars.

As a Trainee Classic Car Service and Sales Advisor, your responsibilities will include but are not limited to:

- Supporting Office Tasks: Assisting with administrative duties, including data entry, scheduling, and communication with clients.
- Client Reception: Greeting clients warmly, preparing tea or coffee, and ensuring a comfortable and welcoming experience from the start.
- Vehicle Care: Washing classic cars and maintaining a clean and organised workspace.
- Workshop Involvement: Lending a hand in the workshop, where you'll have the chance to learn basic mechanics and assist in classic car restoration projects

This Customer Service Advisor role is ideal for someone who is eager to learn, enthusiastic about classic cars, and comfortable in a hands-on environment. A friendly demeanor, willingness to help wherever needed, and an interest in classic car mechanics will make you a strong candidate for this position.

If you’re excited about the prospect of joining a dedicated team in a classic car environment, or if you'd like to learn more about opportunities in classic car parts, car restoration, and classic car repairs across South London, reach out to Alex Perrin at Perfect Placement today.

Our team of Automotive Recruitment Consultants is dedicated to helping job seekers find the best roles in the industry. Let us help you accelerate your career in the automotive world!

Join our clients awesome Classic Car business and start a journey with classic cars that blends tradition with unparalleled craftsmanship. Apply now!

Please see the attached Job Description for further details on the role, responsibilities and person specification. if you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. Set up as an arms-length organisation, hosted by Barts Health NHS Trust, we have our own board and governance framework, with each of the three trusts having an equal voice and vote in the running of the Pathology Partnership. One of the largest pathology providers in the NHS, the Pathology Partnership brings together the strengths of teams from each of the three trusts into a single organisation, dedicated to the provision of high quality and cost-effective pathology services.



A comprehensive transformation initiative is underway to forge a single, integrated pathology network spanning seven hospital laboratories. The envisioned 'hub and spoke' operational model revolves around The Royal London Hospital (RLH), a major trauma centre housing the London Air Ambulance, and linked to vital service laboratories supporting various clinical specialties across our affiliated hospital sites

The expansive network of laboratories within the NHS presents an invaluable opportunity for acquiring extensive technical and leadership expertise. ESEL acknowledges the significance of career advancement and efficient succession planning.



We are in search of a proactive, dynamic team members to assume the role of Senior Biomedical Scientist in Point of care testing.

The post holders must possess a thorough understanding of the technologies and methodologies pertinent to both core and Point of care testing. They will assume supervisory responsibilities in sections of the department proportionate with their proficiency, overseeing technical and scientific tasks.

Focused on supporting, maintaining, and enhancing Quality, Learning, and Health and Safety Management Systems within their designated area of work. The post holder must demonstrate effective leadership and management capabilities. To spearhead comprehensive quality enhancements and collaborate across the partnered laboratories.

The successful Band 7 candidate will be based at Homerton Hospital, but work flexibly across different teams and partnered laboratories.



To support the clinical services of the Trust and meeting the needs of our patients, participation in the Agenda for change shift pattern is required.



The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.

Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.




Successful Band 7 candidatesMUSTbe registered with the HCPC as a Biomedical ScientistANDhold the following

· CPSM Log book (Clinical Biochemistry) if qualified before 2003.

OR

Registration portfolio IBMS (Clinical Biochemistry2003 to 2004)andDiploma in Biomedical Science IBMS (Blood Sciences 2005).

OR

· Specialist Diploma IBMS (Clinical Biochemistry2005 onwards)AND Fellowship (Clinical Chemistry), MSc Biomedical Science or equivalent qualification at MSc level.Compliance to these criteria is mandatory and must be clearly recorded on application.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. If you require further information or would like to arrange an informal visit please contact

Greg Dearman, Biochemistry Scientific Lead: 0203 246 0443

(Greg.Dearman@nhs.net)


Please note: -

All staff identified as AT-RISK who meet the requirements of the post will be prioritised accordingly. Priority will initially be given to Barts Health employees. This does not apply to Comprehensive Local Research Network (CLRN) roles.

As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as appropriate. To demonstrate our commitment we use the disability symbols on NHS Jobs.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

All new appointments (excluding all Medical & Dental doctors) are subject to 6 months’ probation period.

In submitting an application form, you authorise Barts Health to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

All vacancies followed by INTERNAL ONLY, have been classified as an internal role and only internal candidates will be considered.

If you are successful at the shortlisting stage we will contact you via NHS Jobs e-Mail and text message with details of your interview. Please continue to check your e-Mails and also your NHS Jobs account for correspondence.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.

We reserve the right to close this vacancy prior to the advertised closing date, once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.














This advert closes on Sunday 1 Dec 2024

We are inviting applications to recruit Two substantive full-time consultant positions in the London Neonatal Transfer service. They will be joining a pro-active team with an excellent clinical reputation in providing a high-quality Neonatal Transfer service to the region. The consultant team delivers a high-quality service and use their knowledge and experience to lead and influence further development of the established London Neonatal transport service.


We are looking for applicants who can lead and develop innovative models of care which benefit the infants and their family. We anticipate that the successful applicants to be part of a strong team and complement the team in delivering high quality care to an extremely vulnerable group of patients and their families.

The pan London Neonatal Transfer Service is based at the Royal London providing both emergency and elective transfers within London and the Southeast. Primary duties will include leading the delivery of a high-quality neonatal retrieval service serving over 28 hospitals in the region, participating in service development and training of high functioning multidisciplinary staff. There will also be a responsibility to lead audit, service development and quality improvement

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

You will be employed by Barts Health NHS Trust and will be based at The Royal London Hospital and will be working towards ten programmed activities. Please see job description for further information.


This advert closes on Friday 6 Dec 2024

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

To maintain an active caseload as relevant to professional registration in line with job plan as determined with CAMHS Service Lead. Job plan will allow for balance of clinical / managerial work as required by the needs of the service and the clinicians registration. Support junior colleagues with their caseload management to work effectively and efficiently and creating capacity to take on new cases. Overseeing day to day management of the SPOA Service in conjunction with other Senior colleagues and clinical pathways, coordinating the clinic-based service. To take a lead role as referrals coordinator / duty clinician to ensure that young people are triaged and screened into the service or signposted as appropriate, in consideration of risk and urgency To develop and maintain an effective case management service to ensure the care and continuity of treatment is maintained throughout service users treatment. Ensuring high standards of record/case note recording in line with an integrated clinical care notes policy. To be responsible for the co-ordination and management of the teams in providing a safe, effective and therapeutic clinical team ensuring the delivery of high-quality community mental health care packages. To work in partnership with key agencies to ensure easy access for children and families into CAMHS To support the development of integrated care pathways To be responsible for working closely with clinicians and professionals and support staff within the service to audit outcomes and promote best practice. To ensure that the Service is friendly and responsive and deals with concerns; complaints; and other feedback in a timely and effective manner attempting early resolution in conjunction with the Patient Experience Team. To coordinate and investigate complaints and moderate to severe incidents, providing reports/feedback as required. To formulate and implement plans for the formal psychological treatment and/or management of a clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy, across the full range of care settings.

Customer Experience Team Member - Seasonal

Are you great with customers, but looking for something a little bit different?

Do you have great availability over the festive period (Christmas Eve through to New Year's Day)?

Do you thrive in a fast-paced, exciting environment?

Are you looking for a workplace which is fun, engaging and full of festive cheer?

If so, we are looking for fantastic people like you to help support our West End venues over one of our busiest times of year as member of our Customer Experience Team.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with busy programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

To note: this is a temporary position.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.