Total 7 Customer Service job vacancies in nr20 5dr

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

CLINICAL & PROFESSIONAL RESPONSIBILITIES Under indirect supervision and working in partnership with a Registered Nurse provide and deliver a high standard of nursing care Maintain understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management, and evaluation of care. Support people with all aspects of individualised care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate. Provide care that recognises the individual needs of patients, ensuring reasonable adjustments are in place for patients with protected characteristics. Manage and monitor the condition and health needs of patients within their care following administration of medicines. Recognise and report any situations, behaviours or errors that could result in poor care outcomes related to medicines management. Perform and record clinical observations including blood pressure, temperature, respirations, pulse, and any additional requirements within the speciality. Undertake clinical tasks including cannulation, venepuncture, venesection, ECGs as appropriate to competence and setting. Accurately record nutritional and fluid intake Ensure the privacy, dignity and safety of people is maintained at all times. Act in accordance with all organisational policies and procedures and within expected values and behaviours Actively participate in and attend ward/unit meetings. Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate. Report back and share information with the registered nurses on the condition, behaviour, activity and responses of people. Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals. Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being delivered. Assist in the implementation of appropriate action to meet the specific physical, emotional, and psychological, social, cultural and spiritual needs of individuals and carers. Assist in the delivery of complex care as prescribed by the registered nurse. Maintain an understanding of caring for individuals with particular conditions, for example dementia, mental illness, learning disabilities. Maintain skills in relation to coaching/teaching individuals/carers/other staff. Assist with the implementation and monitoring of clinical standards and outcomes. Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice. Engage in reflective practice including management of self and reflection on own reactions, asking questions, and reflecting on answers given. Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures. Demonstrate good understanding of the Mental Capacity Act/Deprivation of Liberties and applies principles to everyday practice seeking advice/guidance from the registered nurse or registered care professional as required. Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services. Demonstrate those inter-personal skills that promote clarity, compassion, empathy, respect and trust Contribute to team success and challenge others constructively. Communicate with individuals, carers and other visitors in a courteous and helpful manner, whilst being mindful there may be barriers to understanding. Report to appropriate registered care professional information received from the individuals, carers and members of the team. Ensure all patient related information is treated sensitively and always adhere to the principles of confidentiality. Report any accidents or incidents and raise any concerns as per organisational policy. Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance. Ensure ability to manage electronic records system taking cognisance of need to protect access (ID, passwords, swipe cards) Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of clinical and care skills consistent with the role, responsibilities and professional values of being a Nurse Associate Exercise judgement in assessing patient condition, comfort and wellbeing using analysis of a range of possible factors. Ensure that only those activities for which competence has been achieved are undertaken without supervision and the recognition is given to the impact and consequences of practising outside capability. ADMINISTRATIVE RESPONSIBILITIES Develop skills to maintain professional standards of record keeping. Follow all information governance guidance and policies. Maintain confidentiality as outlined within data protection policies. TEACHING & TRAINING RESPONSIBILITIES Comply with mandatory competencies in line with Trust policy. To actively engage in area specific competency assessments Contribute to formulation and maintenance of own objectives and personal development plan. Support, supervise, teach (where appropriate) and act as a role model to trainee nursing associates, student nurses, healthcare support workers and new staff members, promoting reflection and providing constructive feedback. Contribute to the maintenance of the learning environment. Adopt a reflective approach to own practice and with a view to continually improve. Undertake further training as required, prior to carrying our any additional duties identified as relevant to role, to comply with Trust policies and procedures. RESEARCH & AUDIT Identify relevant sources of evidence to inform practice. Critically consider and analyse own practice in light of best available evidence. Contribute to surveys, audits and research activity as required to own role, supporting recommended changes in practice. Promote health and safety maintaining best practice in health, safety, and security. Share ideas with colleagues to improve care and suggest areas for innovation. Adhere to legislation, policies, procedures, and guidelines both local and national. Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care.

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


An exciting opportunity has arisen within the Clinical Support Services & Community Division, at Mersey and West Lancashire Teaching Hospitals NHS Trust. The role of the Deputy Divisional Director of Operations is to be responsible for the strategic and operational management and delivery of all services and contracts within their portfolio. The role comprises of the day-to-day operational delivery of sustainable, high-quality services, maintaining and delivering against all performance targets and standards, as well as leading and overseeing the development and implementation of business cases and plans, whilst ensuring in partnership with the transformation team, the implementation of the service redesign programme.

This role requires significant engagement and working in collaboration with a number of different stakeholders, including commissioners, acute, primary care, and mental health providers as well as the public, voluntary and community sector organisations. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS. They will have a professional and management line of accountability to the Divisional Director of Operations and Performance.

Please note, this Recruitment Process will include an Assessment Centre which will take place on Friday 6th December 2024.

The post holder will be responsible for the efficient and effective day-to-day running of their portfolio within the Division; ensuring the delivery of key operational performance targets (finance, activity, workforce and quality/safety). Working in partnership with the Divisional and wider leadership team, the Deputy Divisional Director of Operations will be responsible for the provision of leadership and direction for all services within their portfolio. This will include delivery of local and national targets as well as operational service objectives. As Deputy Divisional Director of Operations, the post holder will work as part of a dynamic team in delivering an effective service supporting clinicians, managers and other staff across the organisation. The post holder will develop and role model strategic and operational practice for promoting strong leadership and innovation across the specialities within their portfolio.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

LEADERSHIP DUTIES

· Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions.

· Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy.

· Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development.

· The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process.

· Ensure high quality, patient centred care is delivered across all services.



CORPORATE RESPONSIBILITIES

· Contribute to the development, communication and promotion of the values and behaviours of MWL.

· Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets.

· Champion MWL, the services it provides and its support for other front line health services.

· Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions.

· Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards.

· Deliver national and locally agreed performance targets.

· Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors.

· Ensure effective communication both across and between service lines.

· Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary.

· Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these.

· Support Research & Development within and across the services.

· Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board.



PATIENT RESPONSIBILITIES

· Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources.

· Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy.



HUMAN RESOURCES RESPONSIBILITIES

· Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements.

· Provide leadership and direction to the services within your portfolio.

· Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies.

· Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff.

· Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks.



FINANCIAL RESPONSIBILITIES

· To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets.

· Ensure effective establishment control, cost control and budget management including the overall management of attendance.

· Manage the collection and use of information in accordance with local and national strategies and plans.

· In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity.



COMMUNITY / STAKEHOLDER RESPONSIBILITIES

· Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications.

· Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector.

· Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.




This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


The role of the Nursing Associate is to work with the Registered Nurse and other members of the multi-professional team, providing and monitoring high quality care and contributing to the ongoing assessment, as agreed with supervising clinician(s) and in line with the service pathways. They will monitor the condition and health needs of people within their care on a continual basis in partnership with the multi-professional team.

The Nursing Associate has a breadth of knowledge across the lifespan, providing holistic and person centred care and support for people of all ages and in a variety of settings. The Nursing Associate will work independently under the leadership of the Registered Nurses, working within the sphere of nursing and within all aspects of the nursing process.

Nursing Associates are equipped with the knowledge, understanding, skills, attitudes and behaviours relevant to employment; and will act in accordance with the NMC Code: Professional Standards of Practice and Behaviour for nurses, midwives and nursing associates.

Interview Date: TBC
• Deliver high quality, person-centred care under the direction of a Registered Nurse or other registered care professional, dependent on settings
• Have proficient attitudes and behaviours compatible with NHS Values
• Work as part of a designated clinical and care team delivering care that focuses directly on the needs of the person
• Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a Registered Nurse or other registered care professional.
• Where appropriate work without direct supervision, delivering care independently in line with the individual’s defined plan of care, within designated parameters of practice of the Nurse Associate role, accessing clinical and care advice when needed.
• Continue to develop and improve practical and theoretical knowledge, competence, and skills whilst in clinical practice and maintain all evidence required.
• Contribute towards developing a culture of learning and innovation, developing high quality learning environments.
• ECG’s (training will be provided)
• visit patients in their own home independently.
• work within A&E with an Advanced Nurse Practitioner to case find frailty patients and support early discharge.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

CLINICAL & PROFESSIONAL RESPONSIBILITIES

· Under indirect supervision and working in partnership with a Registered Nurse provide and deliver a high standard of nursing care

· Maintain understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management, and evaluation of care.

· Support people with all aspects of individualised care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate.

· Provide care that recognises the individual needs of patients, ensuring reasonable adjustments are in place for patients with protected characteristics.

· Manage and monitor the condition and health needs of patients within their care following administration of medicines.

· Recognise and report any situations, behaviours or errors that could result in poor care outcomes related to medicines management.

· Perform and record clinical observations including blood pressure, temperature, respirations, pulse, and any additional requirements within the speciality.

· Undertake clinical tasks including cannulation, venepuncture, venesection, ECGs as appropriate to competence and setting.

· Accurately record nutritional and fluid intake

· Ensure the privacy, dignity and safety of people is maintained at all times.

· Act in accordance with all organisational policies and procedures and within expected values and behaviours

· Actively participate in and attend ward/unit meetings.

· Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate.

· Report back and share information with the registered nurses on the condition, behaviour, activity and responses of people.

· Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals.

· Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being delivered.

· Assist in the implementation of appropriate action to meet the specific physical, emotional, and psychological, social, cultural and spiritual needs of individuals and carers.

· Assist in the delivery of complex care as prescribed by the registered nurse.

· Maintain an understanding of caring for individuals with particular conditions, for example dementia, mental illness, learning disabilities.

· Maintain skills in relation to coaching/teaching individuals/carers/other staff.

· Assist with the implementation and monitoring of clinical standards and outcomes.

· Develop a working knowledge of other providers’ resources and referral systems to ensure individual’s needs are met, within parameters of practice.

· Engage in reflective practice including management of self and reflection on own reactions, asking questions, and reflecting on answers given.

· Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures.

· Demonstrate good understanding of the Mental Capacity Act/Deprivation of Liberties and applies principles to everyday practice seeking advice/guidance from the registered nurse or registered care professional as required.

· Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services.

· Demonstrate those inter-personal skills that promote clarity, compassion, empathy, respect and trust

· Contribute to team success and challenge others constructively.

· Communicate with individuals, carers and other visitors in a courteous and helpful manner, whilst being mindful there may be barriers to understanding.

· Report to appropriate registered care professional information received from the individuals, carers and members of the team.

· Ensure all patient related information is treated sensitively and always adhere to the principles of confidentiality.

· Report any accidents or incidents and raise any concerns as per organisational policy.

· Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance.

· Ensure ability to manage electronic records system taking cognisance of need to protect access (ID, passwords, swipe cards)

· Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of clinical and care skills consistent with the role, responsibilities and professional values of being a Nurse Associate

· Exercise judgement in assessing patient condition, comfort and wellbeing using analysis of a range of possible factors.

· Ensure that only those activities for which competence has been achieved are undertaken without supervision and the recognition is given to the impact and consequences of practising outside capability.



ADMINISTRATIVE RESPONSIBILITIES

· Develop skills to maintain professional standards of record keeping.

· Follow all information governance guidance and policies.

· Maintain confidentiality as outlined within data protection policies.



TEACHING & TRAINING RESPONSIBILITIES

· Comply with mandatory competencies in line with Trust policy.

· To actively engage in area specific competency assessments

· Contribute to formulation and maintenance of own objectives and personal development plan.

· Support, supervise, teach (where appropriate) and act as a role model to trainee nursing associates, student nurses, healthcare support workers and new staff members, promoting reflection and providing constructive feedback.

· Contribute to the maintenance of the learning environment.

· Adopt a reflective approach to own practice and with a view to continually improve.

· Undertake further training as required, prior to carrying our any additional duties identified as relevant to role, to comply with Trust policies and procedures.



RESEARCH & AUDIT

· Identify relevant sources of evidence to inform practice.

· Critically consider and analyse own practice in light of best available evidence.

· Contribute to surveys, audits and research activity as required to own role, supporting recommended changes in practice.

· Promote health and safety maintaining best practice in health, safety, and security.

· Share ideas with colleagues to improve care and suggest areas for innovation.

· Adhere to legislation, policies, procedures, and guidelines both local and national.

· Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care.


This advert closes on Wednesday 20 Nov 2024

Proud member of the Disability Confident employer scheme

LEADERSHIP DUTIES Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions. Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy. Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development. The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process. Ensure high quality, patient centred care is delivered across all services. CORPORATE RESPONSIBILITIES Contribute to the development, communication and promotion of the values and behaviours of MWL. Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets. Champion MWL, the services it provides and its support for other front line health services. Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions. Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards. Deliver national and locally agreed performance targets. Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors. Ensure effective communication both across and between service lines. Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary. Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these. Support Research & Development within and across the services. Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board. PATIENT RESPONSIBILITIES Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources. Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy. HUMAN RESOURCES RESPONSIBILITIES Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements. Provide leadership and direction to the services within your portfolio. Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies. Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff. Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks. FINANCIAL RESPONSIBILITIES To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets. Ensure effective establishment control, cost control and budget management including the overall management of attendance. Manage the collection and use of information in accordance with local and national strategies and plans. In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity. COMMUNITY / STAKEHOLDER RESPONSIBILITIES Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications. Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector. Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.

Advinia Healthcare are looking for a dedicated Team Manager to come and join the team at Woodstock Care Home in Dereham. Woodstock is a 28 bedded residential home looking at elderly care and dementia which was inspected last year where it achieved Good from CQC.

Responsibilities:


To ensure appropriate standards are maintained by monitoring and that appropriate professional support is provided to senior staff /team leaders.
Appropriate reviews of care plans /risk assessments and medication administration. To ensure all assessment tools are in place and are fully utilised.
Ensure all residents have a complete care assessment prior to admission to the home, taking account of their physical, social and psychological needs. To ensure as a minimum an annual re assessment of each resident’s needs.
Deploy staff efficiently in relation to care duties to be covered by setting up and controlling the duty rota. Check and monitor care staff hours and authorise time sheets in absence of Home Manager.
To establish good personal relationships with residents and their families.
Work with the Home Manager to ensure all induction and mandatory training is completed. To identify other specific training needs.
To work with the Home Manager on achievement of action plans from external regulators or internal support functions.


Requirements:


Team Leader/Management experience
Ability to communicate at all levels
Ability to work on own initiative unsupervised
Work to deadlines


In return:


Competitive Salary
Flexible salary - Wagestream
Generous Holiday Entitlement
Training & Progression


If this role sounds as though it would be of interest to yourself than please apply now!

PRI2

A fantastic new job opportunity has arisen for a committed Senior Support Worker to work in a brand new nursing home which is a new-build opened recently in the Liverpool, Merseyside area. You will be working for one of UK's leading health care providers

This nursing home will offer nursing, dementia, residential care, mental healthcare and specialist learning disability services to its residents

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As a Senior Support Worker your key duties include:
• Recognise and facilitate the daily needs of residents
• Conduct formal supervisions and appraisals
• Contributing to care planning and coaching support workers
• Take an active professional role in promoting the services offered when dealing with relatives, prospective residents and enquiries
• Participate in updating and writing care plans and resident documentation
• Be responsible for making and reporting realistic assessments of each resident to ensure continuity of care
• Be responsible for administrating medication to the residents in accordance with policies and procedures

The following skills and experience would be preferred and beneficial for the role:
• Proven experience of working in a care setting
• A good team player
• Good verbal and written communication skills
• Have a genuine desire to care for others

The successful Senior Support Worker will receive an excellent salary of £13.25 per hour and the annual salary is £24,804 per annum. We currently have permanent vacancies for both days and night shifts available. In return for your hard work and commitment you will receive the following generous benefits:
• Competitive rates of pay
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Uniform provided
• Assistance with Enhanced DBS

Reference ID: 6691
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032