Total 132 Customer Service job vacancies in scottsdale arizona

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-24-PX-12380475-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Provide on-going assistance in the selection and development of health education methods and materials suited to specific groups and situations.
• Assists in the orientation of new personnel with respect to community characteristics; develops orientation material as prescribed in the IHS manual.
• Provides training assistance to Community Health Representatives on planned basis as well as seeks ways to give guidance to Community Health Representatives specific interests and areas of need.
• Provides supportive service to Service Unit staff (Medical, Dental, Nursing, Dietary, Administrative, Community Health Services, etc.) to develop the educational component of their respective program activities.
• Works with tribal leaders, tribal health and health related workers, public health and other agency staff in developing community health education activities in accord with program plans based on health needs and interests of the American Indian/Alaska Native people.
• Pin points educational opportunities in preventive and curative services in hospital and clinic settings, and works with other staff to realize such educational potential.
• Develops formal and informal training opportunities (Tribal groups, CHR's Auxiliary, students) intended to encourage involvement in community health planning.
• Assists in implementing a comprehensive school health program including a health education curriculum in local school districts.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

**This position is being announced concurrently under Direct Hire (DH) procedures. Please review vacancy announcement number IHS-24-PI-12552828-DH; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Participates in the strategic planning of the department; plans, directs and coordinates departmental business activities; provides advice, counsel, education and service to CEO and staff; develops methods for improving business operations.
• Assists Practice Manager and Department Chief in development of program goals and objectives; determines the content, character and functions of program components; defines and resolves questions, problems and issues which may not be susceptible to treatment in traditional ways with sensitivity to varied medical, ethical, social, economic, and cultural conditions.
• Responsible for effective direct technical support to ensure the performance of a variety of highly advanced specialized clinical support functions and procedures are performed in compliance with uniform standards in Computerized Tomography, Ultrasound, plain film and Mammography.
• Manages and ensures timely and complete capture of Digital Imaging and Communications in Medicine (DICOM) digital image data into the Picture Archiving and Communication System (PACS).
• Assists in the day-to-day operation and maintenance of the Radiology Package of the RPMS, by developing local package enhancements, updating procedure codes, and ensuring data quality and timeliness.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-24-PI-12547296-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Participates in the strategic planning of the department; plans, directs and coordinates departmental business activities; provides advice, counsel, education and service to CEO and staff; develops methods for improving business operations.
• Assists Practice Manager and Department Chief in development of program goals and objectives; determines the content, character and functions of program components; defines and resolves questions, problems and issues which may not be susceptible to treatment in traditional ways with sensitivity to varied medical, ethical, social, economic, and cultural conditions.
• Responsible for effective direct technical support to ensure the performance of a variety of highly advanced specialized clinical support functions and procedures are performed in compliance with uniform standards in Computerized Tomography, Ultrasound, plain film and Mammography.
• Manages and ensures timely and complete capture of Digital Imaging and Communications in Medicine (DICOM) digital image data into the Picture Archiving and Communication System (PACS).
• Assists in the day-to-day operation and maintenance of the Radiology Package of the RPMS, by developing local package enhancements, updating procedure codes, and ensuring data quality and timeliness.

Typical duties include but are not limited to:

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Serves on more than one PACT or in more than one Specialty Clinic area.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provide the information desired using privacy rules and established clinic processes.
• Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.

• Receives visitors and telephone calls to the clinic and directs calls to the appropriate party.
• Transfers orders for patient activities, diets, treatments and tests to a wide variety of forms (some electronic) and routes them to the appropriate department for action.
• Functions as the timekeeper for the clinic. Processes computer generated timecards for unit employees, which includes a variety of employment situations (e.g., full-time, part-time, temporary).
• Initiates a new health record by interviewing patients. Enters information into the RPMS Patient Registration System and prints appropriate forms. Informs Medical Records to reactivate a retired/stored record.
• Arranges appointments for patients with specialty clinics, contract services and consultants. Coordinates appointments in a timely manner to avoid conflicts in patient treatment.

Supervisory Duties:
Maintains unit specific records for patient assignments, census, chart review participation and emergency checklists. Assures that adequate amount of supplies and equipment are available for the smooth operation of the unit. Includes inventory and accountability for equipment.
Recommends and/or requests change in stock levels and facility requirements.

Participates in workshops and meetings, which pertain to administrative matters such as TJC (The Joint Commission) standards, union contracts, recruiting and retention issues, budget, continuous quality improvement and other management topics.

Evaluates and recommends training needs of staff. Establishes lines of communication with departments within the organization, outside agencies, and other IHS facilities

Schedules and approves leave requests, sets performance standards, and evaluates employees against these standards.

Responsible for the application of EEO program guidelines and achievement of tangible EEO processes and results.

Non Supervisory Duties

Performs nursing care duties as needed to maintain nursing skills and cover staffing shortages.

Closely observes patients for conditions which may require emergency measures.

Participates in and maintains certification in advanced cardiac, trauma, pediatric and neonatal advanced life support.

Sets up, maintains and monitors intravenous therapy which may include IV medication.

Provides clinical support services according to established protocols. Routine duties shall include providing nursing care services to individual eligible for services provided by the IHS in home, schools, clinics, job sites, and other community locales within the Service area.

Performs other related duties as assigned.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

The Home Based Primary Cared (HBPC) Registered Nurse is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age- specific components. Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, and previous experiences. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:00am - 3:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not Authorized

This Nurse (Outpatient) position is located in Colorado River Service Unit, Nursing Service Division, Supai Health Clinic, in Supai, Arizona. The primary purpose of the position is to provide ambulatory care for patients who require diagnostic, curative, preventive and rehabilitation services. The Nurse provides nursing care to patients and emergency situations as directed by medical staff. The position reports to the Supervisory Clinical Nurse.

• Screens outpatient and emergency cases to determine nature and extent of health care required.
• Provides nursing care to patients in clinics and on an emergency basis in accordance with nursing care plans and physician's orders.
• Oversee the operation of laboratory services to include collection of lab specimen, running point of care tests; prepares specimen for shipment and analysis at outside contact laboratory.
• Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life support (PALs) and Neonatal Resuscitation Program (NRP) certified.

This Nurse (Outpatient) position is located in Colorado River Service Unit, Nursing Service Division, Supai Health Clinic, in Supai, Arizona. The primary purpose of the position is to provide ambulatory care for patients who require diagnostic, curative, preventive and rehabilitation services. The Nurse provides nursing care to patients and emergency situations as directed by medical staff. The position reports to the Supervisory Clinical Nurse.

• Screens outpatient and emergency cases to determine nature and extent of health care required.
• Provides nursing care to patients in clinics and on an emergency basis in accordance with nursing care plans and physician's orders.
• Oversee the operation of laboratory services to include collection of lab specimen, running point of care tests; prepares specimen for shipment and analysis at outside contact laboratory.
• Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life support (PALs) and Neonatal Resuscitation Program (NRP) certified.

• Monitors the identification of individuals entering controlled areas.
• Refers persons who lack proper credentials to a control point to arrange access.
• Checks alarms, locks, fences, gates, or other barriers
• Patrols installation perimeters to detect faulty fences and detection equipment, trespassing violations, and attempted theft of Federal of personal property.
• Patrols the clinic, outside the buildings and surrounding grounds to prevent theft or damage to federal property, equipment, tools, supplies, and other real or personal property.
• Pursues and detains persons fleeing a disturbance and incident or attempting to resist detainment.
• Restrain individuals causing disturbances, such as in family disputes at the worksite or government quarters.
• Performs coordinator duties involving passing of directions and information to Police Officers coordinating emergency responses between security, fire, and other emergency units, and receiving and acting on calls concerning reports of violators or complains.
• Observes and reports traffic safety hazards.
• Prepares various kinds of legible written reports for encounters with individuals such as complainants, witnesses, disruptive employees, disruptive visitors, about unsafe conditions, storage or location of materials including personal property that are vulnerable to theft or damage, accidents reports, or any other kind of reports.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Delivering high quality primary eye & vision care services; examining for & prescribing corrective lens, ordering diagnostic imaging & laboratory studies;
• Preparing referrals for diagnosis, treatment & management of systemic & ocular conditions revealed through optometric examination.
• Providing patient & family education regarding ocular health issues.
• Performing mandated examinations such as diabetic retinopathy & glaucoma screenings.
• Performing the administrative components of patient care management, including timely completion of progress notes, consults & encounters for all patients.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Delivering high quality primary eye & vision care services; examining for & prescribing corrective lens, ordering diagnostic imaging & laboratory studies;
• Preparing referrals for diagnosis, treatment & management of systemic & ocular conditions revealed through optometric examination.
• Providing patient & family education regarding ocular health issues.
• Performing mandated examinations such as diabetic retinopathy & glaucoma screenings.
• Performing the administrative components of patient care management, including timely completion of progress notes, consults & encounters for all patients.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.