Total 153 Customer Service job vacancies in slough sl1 3sy

Care Coordinator

Location: Slough, Berkshire (Hybrid)

Salary: Minimum £12 per hour + Excellent Benefits

Full Time, Permanent, Monday - Friday (30 - 40 hours)

The Client:

Our client is a reputable home care services provider, delivering personalised care for nursing, residential, and dementia residents.

The Role:

As a Care Coordinator, you will coordinate care packages and manage staff rosters, including out-of-hours support.

Requirements:

- Previously worked as a Care Coordinator or in a similar role.

- Possess 3+ years' experience in the care sector, with at least 1 year in a coordination role.

- Understanding of CQC Key Lines of Enquiry.

- Ideally have NVQ / QCF level 3 in Care.

- Strong interpersonal, organisational and time-management skills.

- Skilled in Microsoft Office and care management systems.

- Valid UK driving license.

- Right to work in the UK.

Benefits:

- Competitive salary

- Company pension

- Employee discount

- Full PPE, uniforms

- On-site parking

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Care Coordinator, care supervisor, Care Worker, Support Worker, Care assistant, Carer, jobs, health

Salary: £37,000 per annum + company van + Veolia benefits

Hours: 37.5 hours per week

Location: Mobile - Covering sites within the Reading, Heathrow and Slough area



When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



Veolia CHP are specialist designers, installers & operators of CHP (Combined Heat &Power), delivering energy efficiency to a wide range of applications including district heating. Every day throughout the UK, Veolia CHP delivers energy management services to meet the energy challenges faced by our customers across industry and the public sector. From industrial manufacturing to hospitals, educational facilities to district heating networks, our energy expertise permits our clients to focus on their core business while helping them attain their energy performance and environmental targets.



Veolia CHP currently supports over 350 sites in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher.



What we can offer you;

• 25 days of annual leave plus bank holidays
• Refer an Engineer to us once you've joined and earn £1000
• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Travel daily to client sites to carry out planned and reactive maintenance of combined heat and power units.
• Safely operating and maintaining all site CHP plants ensuring full service delivery in line with contracted KPIs.
• Using Computer based diagnostic tools to fault find on a range of plant equipment.
• Interaction with our clients on a daily basis to meet their needs and deliver excellent customer service.
• The ability to work alone as well as part of a team.

What we're looking for;

• Qualified to minimum O.N.C or equivalent in an engineering subject and have appropriate experience in mechanical/electrical engineering
• Knowledge and experience of CHP plants and systems, heat exchanging equipment and Power generation.
• Have a sound understanding of electrical fault finding and rectification
• Gas Safe qualification would be an advantage but not compulsory as training will be provided for the right candidate.
• In depth knowledge of CHP control systems and PLC's and to be fully conversant with Fuel mapping procedures on MTU, MAN and 2g units
• Full UK driving licence.
• Have qualifications and or experience on engine maintenance and the ability and desire to be trained by an engine manufacturer if required
• Have sound knowledge in engineering practices and be conversant with the operation of a CHP plant
• Undertake weekend roster duties as required by management

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Service Care Solutions have an exciting opportunity working in partnership with a Housing Association who have a vacancy for a Grounds Maintenance Operative to join their team on a Temporary contract, where you'll be covering the Slough and surrounding areas.

We are looking for a proactive, great team player and someone with a good eye for detail who's looking for a new challenge.

Working within a team, you'll be responsible for the upkeep of the external communal areas, grass, shrubs and hedges. You may also be required to undertake soft landscaping/minor tree work.

You'll be covering sites across Slough, Windsor and Ascot from the main base in Slough and have the flexibility to plan your workload within a fortnightly round.

This is an excellent opportunity for an enthusiastic, self-motivated and well-driven individual looking to contribute to a dynamic and diverse team. Our client are always looking to improve and empower the lives of residents and communities they live in.

Don't worry about getting from site to site, as you will be provided with a company van.

If this is the opportunity you've been looking for, we'd like to hear from you!

What you'll need:

• Practical amenity horticultural knowledge & experience
• PA1 and PA6AW qualifications (desirable, but not essential)
• NPTC certification or equivalent (desirable, but not essential)
• A full driver's license (with towing license desirable)

Benefits available:

• Your van, PPE, and uniform will be provided
• Comprehensive training and development, including study support
• Staff recognition scheme

Additional benefits are available should you become a permanent member of the Housing Association team.

For more details on this role and to apply, please email Prakash on prakash.panchani@servicecare.org or call Prakash on 01772 208967.

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Clinical Lead at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in leading clinical teams to provide and maintain the highest standards of nursing and care, while supervising colleague training and performance. Your skills will shine as you champion dignity and safety, serve as a role model to those working with you, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Assisting the Home Manager and/or Deputy Manager with administrative duties as well as nursing/care tasks
• Maintaining overall responsibility of nursing/care management and care governance in the absence of the Home manager, including working as Nurse in charge.
• Medication administration and Care plan quality
• Providing physical, emotional, and spiritual support to our residents
• Ensuring resident safety and implementing safeguarding policies
• Team management and shift planning
• Coaching, training and mentoring
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Assisting the Home Manager with care home inspections and visits where required
• Upholding clinical governance standards and leading clinical governance meetings

About you

Being one of our Clinical Leads means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

You will have developed leadership skills by supervising teams, ideally in care home settings, and you will have excellent knowledge of safeguarding, DoLs and the Mental Capacity Act, putting this into practice when guiding others. Wherever you may be in your career, we will also support you with further training and development to help you build your confidence and skills.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Previous experience leading clinical/care teams and managing team performance
• Good understanding of clinical policy frameworks
• Ability to perform physical tasks such as assisting residents with their mobility
• Flexibility to work different shifts and a proportion of Bank Holidays, as necessary

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Recommend a friend – up to £750
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit our Careers page on www.mmcgcarehomes.co.uk/careers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Proud member of the Disability Confident employer scheme

• A minimum of a Level 3 Childcare related qualification.
• GCSE or equivalent English and Mathematics Grade C or above (if Childcare Qualification achieved after September 2014).
• A strong knowledge of EYFS frameworks and safeguarding

• 27 days annual leave, with the opportunity to buy and sell
• Generous pension scheme
• Excellent learning and career development opportunities
• Well-being services
• Retail and restaurant discounts
• Free parking
• Competitive maternity and paternity leave

• Developing strong relationships with parents and encouraging participation
• Acting as key person to a small number of children
• Proving leadership and mentorship to junior members of staff and students
• Working with the wider MDT to improve the quality of care and education
• Completing monthly and weekly plans and displays
• Participating in the daily routine of individual rooms
• Attending meetings and training sessions
• Displaying good SENCO practice and inclusion

• You must have a Registered Nurse Qualification (RGN/RMN /RNLD
• Active NMC PIN
• Clear DBS.
• Good working knowledge of CQC regulations
• Proven track record of leading a Nursing team and delivery of person-centred care, including care planning.
• 1-2 years experience needed within a similar role

• Continuous training
• 5-6 weeks annual leave

• Being responsible for the management of the nursing services in liaison with the Home Manager
• Promoting and maintaining high standard of nursing care
• Ensuring effective induction of new nursing staff and providing ongoing clinical supervision of trained staff
• Woking within the NMC and CQC standards, alongside internal policies and procedures
• Planning, directing and delivering high quality person-centre care through care planning process
• Overseeing all aspects of medicine management ensuring medicines are appropriately received, stored and administered
• Undertaking staff reviews through supervision, appraisals and team meetings
• Taking an active role in training the team of nurses to ensure staff are kept up to date with current practices and good practice developments
• Maintaining accurate and relevant documentation and reports to reflect practice and planned development
• Deputising in the absence of the Home Manager

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Recommend a friend – up to £750
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Proud member of the Disability Confident employer scheme

Housing Project Officer

Location: Slough, Berkshire
Contract: Temporary, 3 months (potential for extension, possible temp to perm)
Hours: Full Time, 37 hours per week
Work Arrangement: Hybrid/Flexible (3-4 days on site)
Start Date: Immediate
Requirements: Basic DBS, Driving license, and own vehicle essential

We are seeking a dynamic Housing Project Officer to start immediately. You will support the Senior Housing Project Officer in managing tenancy and housing services for a Council-owned company with 200 properties.

Key Responsibilities:

• Estate management
• New tenant visits and sign-ups
• Tenancy verification and fraud prevention
• Service charge management
• Liaising with freeholders and managing agents
• Coordinating maintenance requests
• Supporting asset compliance
• Addressing anti-social behaviour

Main Accountabilities:

• Deliver housing and leasehold management services
• Provide exceptional customer service
• Collaborate with colleagues and external partners
• Ensure compliance with statutory and best practice standards
• Support vulnerable customers
• Resolve service requests and complaints promptly
• Implement service improvements
• Manage void properties and tenant transitions
• Promote health and safety compliance
• Maintain high professional standards

Experience and Skills:

• Significant experience in housing-related roles
• Project management experience
• Strong workload management and teamwork skills
• Collaboration with partners, agencies, and community groups
• Client monitoring and management
• Knowledge of housing legislation, rent arrears, and anti-social behaviour policies
• Legal enforcement knowledge
• Understanding of Health and Safety, Equal Opportunity Policies, and building maintenance
• Strong communication skills
• Customer-focused problem-solving approach
• Proficiency in IT and Microsoft Office
• Commitment to professional development

Qualifications:

• Project Management qualification (or working towards)
• Certificate in Housing (Level 3) or equivalent
• Valid driver's license and own transport
  
  

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Slough.

£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.

Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.

The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Experience with managing staff
- Experience writing support plans
- Experience with supervisions and team management.

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Requirements

5 year industrial experience in working with electronic systems.

Good understanding of electronic circuits and able to read schematic diagrams.

Good verbal and written communication skills, able to explain technical matters clearly and concisely with an excellent use of the English language.

Able to use hand tools, solder components, crimp cables and use electronic test equipment.

Good problem-solving skills, able to readily learn the application, configuration and operation of technical products

HND or higher level in Electrical and Electronic Engineering, Telecommunications or similar.

Job Description

Support our OEM customers with new and existing products.

Advise on how to use our products, their applications and configuration.

Contact with customers by email, phone, Teams as required

Issue Customer Technical Bulletins on product changes

Maintain a customer support database.

Specify, prepare and send product samples and accessories to our customers and prospective customers.

Support customers in the use of our configuration software and mobile applications.

Help investigate product returns and failure analysis and provide reports to customers.

Rough Sleeper Worker
Slough
37.5 Hours (Shifts)
£19 p/h

A local authority in Slough are recruiting for a Rough Sleeper Worker to work as part of an outreach service to provide support to rough sleepers in the community.

The Role
The primary focus of the Rough Sleeper Worker role is to reduce and maintain low levels of rough sleeping within Slough. This includes working directly with individuals who are rough sleeping or at risk of homelessness to address their immediate needs, connect them with relevant services, and support them in finding long-term housing solutions.

• Deliver Outreach Services: Provide high-quality daytime and evening assertive outreach services to rough sleepers and those at risk of homelessness.
• Needs and Risk Assessment: Conduct assessments to identify and meet the individual needs of clients, including health and support services engagement.
• Client Relocation and Support: Assist clients in relocating or returning to their home areas by involving specialist agencies and promoting their rights, choice, dignity, and independence.
• Record Keeping and Reporting: Maintain accurate records of all client interactions and casework, and submit regular reports to the Rough Sleeper Manager or Outreach Coordinator.
• Multi-Agency Collaboration: Develop and maintain partnerships with internal and external agencies, such as health services, substance misuse services, police, and probation, to maximize support opportunities for clients.

The Candidate
To be considered for this Rough Sleeper Worker role, you will require the following skills and experience:

• Experience in Outreach or Homelessness Services: Proven experience working in outreach services or with homeless populations, including conducting street outreach.
• Needs and Risk Assessment Skills: Ability to perform thorough needs and risk assessments to tailor support plans for individuals.
• Strong Interpersonal Skills: Ability to build positive relationships with clients, fostering trust and cooperation to achieve the best outcomes.
• Multi-Agency Working Experience: Experience in working collaboratively with multiple agencies, understanding how to coordinate efforts and services for complex cases.
• Record-Keeping and Administrative Skills: Competency in maintaining clear and accurate records, and managing administrative tasks related to casework and service delivery.

It is essential you are a driver and have access to a vehicle for work, as well as an enhanced DBS to be considered for this role.

The Contract
This is a temporary the Rough Sleeper Worker vacancy, on an initial 3 month contract which a chance of being extended. The role provides a four week rota for utreach sessions (early morning stating 5 am finishing 14:00 or late nights stating 5 pm and finishing 00:00).

How to Apply
To apply for this Rough Sleeper Worker role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Tenancy Sustainment Officer
Slough
37.5 Hours (Shifts)
£19 p/h

A local authority in Slough are recruiting for a Tenancy Sustainment Officer to carry a caseload of homeless individuals to sustain their current tenancy to prevent them from becoming homeless

The Role
The primary focus of the Tenancy Sustainment Officer role is to support individuals in maintaining their tenancies and preventing homelessness by providing tailored short-term support, signposting to specialist services, and collaborating with multiple agencies to address complex needs.
You will be anaging a caseload of around 30 cases - people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets.
The day-to-day role will include visiting client's residence and raising issues found at an early stage:

• Referring clients to other support agencies and organising MART meetings.
• Every now and then joining the outreach sessions together with a rough sleeper officer, building and maintaining a very good relationship with partner agencies, liaising with ASC, Police, Turning point, etc Reports directly to the Outreach coordinator.

• Assess and Develop Support Plans: Assess the support needs of vulnerable clients, create and regularly review tailored short-term support plans, and facilitate access to specialist services.
• Welfare and Benefits Support: Assist clients with applications for welfare benefits, appeals, and grant funding to manage financial crises and maintain tenancies.
• Multi-Agency Coordination: Arrange and chair multi-agency meetings to discuss and coordinate support for clients, ensuring effective communication and service delivery.
• Risk Management and Safeguarding: Conduct regular risk assessments, raise safeguarding alerts, and attend relevant case conferences to protect and support vulnerable clients.
• Record Keeping and Reporting: Maintain accurate records of support plans and client interactions, ensuring compliance with data protection laws, and produce regular performance reports to demonstrate service effectiveness.

The Candidate
To be considered for this Tenancy Sustainment Officer role, you will require the following skills and experience:

• Experience in Housing Support: Significant experience in developing and delivering individual support plans in housing management, hostel environments, social care, resettlement, or related fields.
• Multi-Agency Collaboration: Proven ability to work with a variety of statutory and voluntary agencies to coordinate multi-agency meetings and interventions.
• Problem-Solving Skills: Experience in a problem-solving context, particularly in dealing with issues related to safeguarding and domestic abuse.
• Diverse Client Engagement: Experience delivering services to diverse and challenging client groups, with the ability to conduct impact assessments and ensure equitable service delivery.
• Confidentiality and Sensitive Information Management: Experience working in confidential situations, understanding when and how to share sensitive information with relevant agencies.
• Flexibility in Working Hours: Willingness to participate in outreach sessions that may occur early in the morning or late at night.

It is essential you are a driver and have access to a vehicle for work, as well as an enhanced DBS to be considered for this role.

The Contract
This is a temporary the Tenancy Sustainment Officer vacancy, on an initial 3 month contract which a chance of being extended. The role provides a four week rota for outreach sessions (early morning stating 5 am finishing 14:00 or late nights stating 5 pm and finishing 00:00).

How to Apply
To apply for this Tenancy Sustainment Officer role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!