Total 71 Customer Service job vacancies in springfield massachusetts

• Participates with the Forest Engineer/Staff Officer in the formulation of policies, objectives, work programs, and plans by providing authoritative input on Engineering activities of the National Forest.
• Implements and executes project plans for the engineering program area(s) assigned. Responsible for the quality, quantity, and coordination of all work performed in the assigned program area(s).
• Provides recommendations on development and execution of Forest engineering programs to ensure their accomplishment within applicable guidelines and available manpower and funds.
• Is responsible for final evaluation reporting and recommendations on all administrative aspects of the assigned program of work.
• Participates in the development of strategic plans involving program, project, budget and organizational elements in a multi-year context to achieve resource management objectives as established in the Forest Land Management plan.
• May serve as a liaison between the Forest and Regional Office Directors on matters involving the scope of the program.
• Supervision 25% or more of the time - Plans and directs the overall work of the unit performed through subordinate supervisors, team leaders, or comparable personnel.

• Observes, documents, and evaluates carrier and contractor performance. Inspects contractor's performance at owner's residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating and unpacking.
• Counsels members regarding policies and procedures for the proper preparation of personal property for shipment and/or storage, including specialized items, to domestic and overseas locations.
• Prepares documentation reporting carrier performance using automated systems. Observes, documents, and evaluates performance of contractor on packing, containerization, and local drayage of personal property.
• Provides oversight of the Direct Procurement Method (DPM) contract. Serves as a Quality Assurance Evaluator (QAE), functionally qualified to ensure the Air Force receives quality contractor performed services and pays only for acceptable services received.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Prepares study plans for scientific experiments, using the scientist's hypothesis; attends to all the technical/administrative concerns.
• Develops the data required; refines, verifies, justifies, and organizes the data; analyzes and evaluates findings; and writes-up results for review.
• Conducts tests and analyses of studies and evaluations of data on plant pests detected domestically or intercepted at ports of entry from all parts of the world.
• Collects and manages data, evaluates and analyzes data pertaining to risk, diagnosis, mitigation, rearing, control, treatment and quarantine status.
• Manages plant and/or pest samples and resulting data, including receipt, storage, processing, photographing, and archiving while following procedures to ensure sample integrity and custody.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

• Receives, enters, and edits all non-IHS and IHS referrals.
• Verifies and determines patient's eligibility for third party resources.
• Performs research related to medical documentation, administrative compliance, and inquiries.
• Conducts in-depth face to face interviews or by telephone to gather pertinent information related to patient care.
• Ensures PRC funds are available prior to issuance of obligating documents on behalf of the government.
• Initiates medical authorizations.
• Gathers all necessary information for appeals or denials.
• Prepares periodic and special reports.

• Receives, enters, and edits all non-IHS and IHS referrals.
• Verifies and determines patient's eligibility for third party resources.
• Performs research related to medical documentation, administrative compliance, and inquiries.
• Conducts in-depth face to face interviews or by telephone to gather pertinent information related to patient care.
• Ensures PRC funds are available prior to issuance of obligating documents on behalf of the government.
• Initiates medical authorizations.
• Gathers all necessary information for appeals or denials.
• Prepares periodic and special reports.

This position is a shared resource between multiple parks and will require the selectee to operate a government vehicle to drive to each of the following locations as needed:

• Adams National Historical Park (Quincy, MA)
• Frederick Law Olmstead National Historic Site, John Fitzgerald Kennedy National Historic Site (Brookline, MA)
• Longfellow House-Washington's Headquarters National Historic Site (Cambridge, MA)
• Salem Maritime National Historic Site (Salem, MA)
• Saugus Iron Works National Historic Site (Sagus, MA).

• Provides assistance and support for assignments and projects relative to the delivery of customer support services.
• Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests.
• Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
• Assists teams responsible for planning and delivering a full range of customer support services to the organization.
• Presents formal and informal training, guidance, and assistance to customers.

This position is a shared resource between multiple parks and will require the selectee to operate a government vehicle to drive to each of the following locations as needed:

• Adams National Historical Park (Quincy, MA)
• Frederick Law Olmstead National Historic Site, John Fitzgerald Kennedy National Historic Site (Brookline, MA)
• Longfellow House-Washington's Headquarters National Historic Site (Cambridge, MA)
• Salem Maritime National Historic Site (Salem, MA)
• Saugus Iron Works National Historic Site (Sagus, MA).

• Provides assistance and support for assignments and projects relative to the delivery of customer support services.
• Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests.
• Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
• Assists teams responsible for planning and delivering a full range of customer support services to the organization.
• Presents formal and informal training, guidance, and assistance to customers.

• Serves as the work leader by communicating assignments, explaining team goals and objectives, and observes and coaches the activities of three or more employees.
• Responsible for the coordination on all aspects of shipping/storage of goods.
• Interprets guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns, prioritizing workflow tasks for action.
• Estimates or validates charges, not limited to handling services, temporary storage, third-party services, mileage rates and accessorial services.
• Conducts statistical samplings and audits to execute program oversight of commercial industry, prioritizing actionable tasks.

Selected Physician will serve the Veteran populations at both the Hyannis and New Bedford Community Based Outpatient Clinics (CBOCs), requiring travel between the two Facilities.

The Staff Physician (Family Medicine | Internal Medicine | Primary Care), is responsible for maintaining professional, technical and administrative knowledge, competencies and skills to provide effective, timely, quality responses to patients' health care needs. The Primary Care Physician is responsible for the Veterans enrolled in his/her PACT.

Responsible for the primary care of assigned patient panel across the continuum of care to include: comprehensive health assessment; case management; continuity and coordination of care; patient advocacy and compliance with chronic disease, prevention and utilization indicators. Specific duties include (but are not limited to):

• Comply with credentialing and privileging and required monitoring and evaluation criteria
• Must maintain high clinic standards that are carried into decision-making processes
• Continually strive to maintain and enhance teaching skills to effectively teach residents and students
• Comply with current standards for medical record documentation and resident /medical student supervision
• Expected to meet or exceed established Chronic Disease, Prevention and Utilization Indicators
• Provide appropriate care for Veterans ranging in age from 18 through the geriatric years, taking into consideration diagnosis and physical, psychosocial, spiritual and cultural needs.
• Demonstrates knowledge, skills and abilities to: conduct comprehensive health assessments; determine diagnoses and health care needs; and to construct health care plans based on effective therapeutic ability, consultation ,patient education and established practice guidelines.
• Demonstrates ability to coordinate patient care through patient management techniques within the assigned PACT and implement the same functionality in PACTs.
• Maintains effectiveness in recognizing emergency/acute situations and intervening in an appropriate and effective manner.
• Documents patients' health care clearly, adequately and accurately as defined by medical records documentation, chronic disease and prevention indicators.
• Signs notes in a timely manner as dictated by Medial Center by-laws or the Primary Care Service Chief.

• Conduct field operations for long-term monitoring of aquatic resources (fish, aquatic invertebrates, aquatic vegetation, water quality, aquatic habitat) as described in monitoring protocols and standard operating procedures (SOP).
• Contribute to periodic updates and refinements of protocols and SOPs.
• Conduct all aspects of fish community and aquatic invertebrate monitoring including field data collection using electrofishing equipment and nets, sample processing and identification of fish and invertebrates, stream habitat assessment, maintaining current nomenclature for fish and/or aquatic invertebrates and maintaining a specimen reference collection for quality control and training.
• Analyze and interpret aquatic resource monitoring data using statistical software tools and ecological metrics, and communicates results in summary briefs, technical reports, and journal articles.
• Use data management systems to enter monitoring data, perform data quality assurance, document metadata, and prepare data exports for statistical analysis.

• Conduct field operations for long-term monitoring of aquatic resources (fish, aquatic invertebrates, aquatic vegetation, water quality, aquatic habitat) as described in monitoring protocols and standard operating procedures (SOP).
• Contribute to periodic updates and refinements of protocols and SOPs.
• Conduct all aspects of fish community and aquatic invertebrate monitoring including field data collection using electrofishing equipment and nets, sample processing and identification of fish and invertebrates, stream habitat assessment, maintaining current nomenclature for fish and/or aquatic invertebrates and maintaining a specimen reference collection for quality control and training.
• Analyze and interpret aquatic resource monitoring data using statistical software tools and ecological metrics, and communicates results in summary briefs, technical reports, and journal articles.
• Use data management systems to enter monitoring data, perform data quality assurance, document metadata, and prepare data exports for statistical analysis.

WHAT IS THE (FMSS) FACILITIES MANAGEMENT AND SECURITY SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
(5) Facilities Management and Security Services Operations East
1 Vacancy (MA0137) Andover, MA
3 Vacancies (TN0005) Memphis, TN
1 Vacancy (NY6466) Cheektowaga, NY

The following are the duties of this position at the full working level.

Operational Oversight of IRS Facilities' Physical Security: Manages a full range of security deliverables for assigned facilities including maintaining and tracking equipment, equipment inspections, repairs, and operating statuses; independently conducting recurring and special security assessments including Facility Security Level (FSL) Risk Assessment and Addendums following Federal Protective Service (FPS) and Interagency Security Committee (ISC) requirements for assigned facilities, reporting on recurring assessments, and implementing corrective actions when required; responding to a broad range of requests from executives, managers, and employees from all IRS business areas regarding such matters as resolving discrepancies in building accesses and overseeing responses by others to routine service requests. At this level, responsibilities typically include multiple assigned facilities with varying levels of complexity including FSL IV and/or V facilities. Reviews Situational Awareness Management Center (SAMC) incidents reports to ensure the appropriate security countermeasures have been implemented to safeguard buildings, property, and IRS personnel. Duties also include conducting annual and/or periodic contract assessments and physical equipment inventories.

Credentialing and Access Management Oversight: Oversees verification of Personal Identification Verification (PIV) cards and ensures cards are programmed with correct facility access and that employee security files contain necessary documentation to support the issuance of the card with such authorizations. May oversee the Separating Employee Clearances (SEC) program, ensuring that IRS property is properly accounted for and returned. Ensures POD access for contractors is based on a policy requirements and access that expires on the ending date of the current contract on which they are employed, ensuring logical access is removed timely and the access card is retrieved. Coordinates with FMSS HQ Access and ID Management to ensure all credentialing and access processes being used in supported facilities are current and accurate.

Project Management: Specialist is responsible for security system design and scope of work (SOW) creation that includes designing, procuring, and managing the installation of physical security countermeasures that are appropriate and that are installed in a manner that complies with all guiding directives. Projects often include high-dollar or state-of-the-art systems. Estimates and verifies the amount of funding required for the completed installation of security countermeasures, attends all project related meetings. Provides security expertise to vendors, customers, and lower graded employees. Administers security equipment manufacturers warranties and maintenance contracts and the associated budgets. Contributes to budget projection process for acquiring and maintaining both national and locally procured maintenance contracts. Implements the budget for security section projects and provides input and guidance on budgetary requirements.

Emergency Preparedness and Planning: Personally prepares and/or assists security chiefs or lower graded employees in the preparation of Occupant Emergency Plans (OEP). Conducts Emergency Evacuation (EED) and Shelter-in-Place (SIP) briefs and drills, as well as Active shooter/active threat training for assigned PODs. Conducts emergency management procedures as they relate to physical security involvement of incident management during an emergency, to include Continuity of Operations (COOP) events. Performs first responder coordination for incident management, and other critical operations as it relates to emergency planning for their assigned POD locations. Provides an appropriate response to emergencies and significant incidents, ensuring significant events are reported to appropriate authorities.

Performs other related duties as assigned.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

• Develop building maintenance contracts to solicit skilled repair and/or alteration services.
• Develop purchasing contracts to procure supplies and/or equipment, including complex mechanical equipment.
• Prepare detailed solicitation documents for Invitation for Bids (IFB) and/or requests for proposals (RFP).
• Utilize historical data to analyze requisition or project proposals and/or contract modification requests for reasonableness.
• Review completed documentation for accuracy, adherence to established policies, and/or completion of corresponding duties.
• Review cost reports to identify any discrepancies that necessitate corrective action(s).
• Review mandatory sources of supply, supply schedules, excess property lists, and/or store stock catalogs to determine the most advantageous method of procurement.
• Write competitive solicitations (packages) for items or services that exceed open market financial quotations.
• Processes completed procurement actions for payment.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA)

The following are the duties of this position at the full working level.

• Communicates TAS mission, vision, strategic plan, and values to team members and ensures the integration of all the team's goals, objectives, strategies, work plans, and work products and services.
• Elevates procedural/policy issues and provides technical recommendations through TAS Systemic Advocacy leadership channels to identify taxpayer issue trends and improve case processing methods.
• Articulates work assignments, projects, problem areas, significant issues, deadlines, and time frames for completion to the team. Leads the team in identifying, distributing, and balancing workload among employees in accordance with skill level in coordination with the manager and suggesting adjustments in the workload to ensure timely completion of the case work. Ensures that each team member has an integral role in achieving the final team product.
• Serves as a classroom instructor, On-The-Job Instructor and coach as well as Subject Matter Expert as needed in development of training material and training classes. Works with each employee to develop individual technical training plans and tailor existing training to meet the needs of the group or the individual. Applies creativity in exploring different training methods and coordinates all training in the group with other groups and offices as needed.
• Performs individual reviews and provides feedback to employees on accuracy, timeliness, advocacy and professionalism and coach employees on advocacy and resolving a case or cases accurately and efficiently. Such reviews may include but are not limited to, early intervention reviews, OAR reviews, 100 day case reviews, OJI reviews, inventory management reviews, and pre-closure reviews. Case guidance is documented on TAMIS.