Total 707 Customer Service job vacancies

• Incumbent must possess and maintain a CDL Commercial Driver's License and submit to random drug and alcohol testing.
• Operate gas and diesel-powered engineering and construction equipment, large industrial tractors with several different attachments. Operate grader, dump trucks and dump trailers, end loader, dozer, boom, and snowplow.
• Load, secure, and haul materials and equipment to and from project sites using truck and trailer. Use equipment to cut, move, dig, grade earth, debris, sand, stone, and other materials. Maintain ditches, road shoulders and beds.
• Equipment will be operated on varied terrain, including paved and unpaved road surfaces, as well as flat or rolling terrain.
• Use hand and power tools, chippers, chainsaws, and serve as flagger.
• All work is performed following established safety protocols and use of Personal Protective Equipment.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

• Coordinates administrative functions to provide the most effective support for the organization; forecasts problems and needs, identifies required resources to include budget, and develops staff facilities and procedures.
• Receives, reviews, and approves requests for supplies, equipment, furniture, and office services and independently initiates and/or determines whether procurement is economically feasible.
• Prepares statements of work and task orders; participates in source selection; and works closely with the Contracting Officer in order to research and process contract awards for the required services and/or supplies.
• Performs Responsible Officer duties, which includes maintaining annual inventory checks and acting as point person to arrange annual or semi-annual floor audits.
• Performs budget work related to the formulation, justification, and execution of SI annual operating budget.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

• Develop building maintenance contracts to solicit skilled repair and/or alteration services.
• Develop purchasing contracts to procure supplies and/or equipment, including complex mechanical equipment.
• Prepare detailed solicitation documents for Invitation for Bids (IFB) and/or requests for proposals (RFP).
• Utilize historical data to analyze requisition or project proposals and/or contract modification requests for reasonableness.
• Review completed documentation for accuracy, adherence to established policies, and/or completion of corresponding duties.
• Review cost reports to identify any discrepancies that necessitate corrective action(s).
• Review mandatory sources of supply, supply schedules, excess property lists, and/or store stock catalogs to determine the most advantageous method of procurement.
• Write competitive solicitations (packages) for items or services that exceed open market financial quotations.
• Processes completed procurement actions for payment.

• Serves as a first level supervisor (Branch Chief) with technical and administrative supervisory responsibilities.
• Supervises functions involving the preparation, analysis, interpretation and presentation of accounting data; the operation, maintenance, and modification of systems to meet local needs.
• Coordinates, and implements policy and procedural improvements, as warranted, to correct identified operational deficiencies.
• Maintains a corporate perspective of accounting programs and activities and a direct liaison with customers to mutually assess the effectiveness of accounting services in meeting their budget execution and financial management information needs.
• Provides professional direction to subordinates within the organizational unit.
• Reviews and analyzes new or revised accounting policies and procedures which affect program operations.

GS12/13
Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions.

Serves as Project Officer for Commander directed initiatives and special interest items.

Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response.

Performs a wide variety of office management duties.

MAJOR DUTIES:

This Maintenance Mechanic position is assigned to the Facilities Division of Big Bend National Park and directly reports to the Supervisor for Buildings and Utilities. The incumbent will perform custodial duties daily, and occasionally in multiple location. Must have basic knowledge of cleaning products and supplies and how to safely use them. The incumbent should have basic knowledge of common building materials, paints, and petroleum products.

The incumbent will assist higher graded workers preform repairs and routine maintenance in constructing, altering, modifying, or repairing a wide range of features in buildings interior and exterior including framework, rafters, joists, insulation, sheet rock, doors, windows, and flooring. Should be able to identify common material needed for carpentry and painting work. The incumbent will be required to assist others with installing and repairing any combination of plumbing fixtures, meters, pumps, couplings, unions, and joints needed for proper operation of the plumbing systems. Incumbent may be required to use a variety of hand and power tools and must operate them safely. Carries heavy items to and around work sites. Loads and unloads supplies, material, tools, and equipment. Performs duties with oversight and/or review of work during progress or upon completion.

Operates motor vehicles and performs pre-vehicle operation inspection such as fluid levels, lights, brakes, and operational procedures, greasing moving parts, changing oil, fuel and air filters, cleaning and washing vehicles, and minor parts changing repairs. The incumbent will be exposed to a variety of seasonal weather conditions while working outdoors. Will be exposed to heat, biting insects, dust, dirt, wind, and rain. May work with hazardous chemicals and around moving equipment, paints, solvents, etc.

AREA INFORMATION:

Big Bend National Park encompasses 801,000 acres of the Chihuahuan Desert with more biodiversity than almost any other national park and a dark sky designation. Elevation in the park varies from 7825' to 185'. The climate is generally pleasant with hot summers (90-110+ degrees F.) and mild winters (30-50 degrees F.). Recreational opportunities include hiking, bird watching, photography, backcountry camping, bicycling, and river rafting. The park has a post office, gas stations, camper stores, restaurant, library, gym, and lodge.

The gateway town of Terlingua has lodging, restaurants, hardware store, small grocery and gift stores, churches and a bank. Lajitas has limited shopping, lodging, restaurants, golf course and churches. Alpine, Texas (100 miles from PJ) has most necessities, including supermarkets, variety of stores, a hospital, pharmacies, churches, a movie theater, and a university. The nearest larger cities are Midland/Odessa (225 miles) and El Paso (325 miles).

An active employee/community association sponsors social events throughout the year. Visit our website for more information: https://go.nps.gov/bigbendareainfo.

DAYCARE AND SCHOOL INFORMATION:

The San Vicente Independent School District (SVISD) and SVISD Early Learning Center (ELC), are in Panther Junction and serve those that live in Big Bend National Park. SVISD ELC, is a state-accredited daycare facility for children ages 18 months to 4 years of age. Daycare services are currently free of charge (subject to change). The SVISD elementary school, is a Texas Education Agency, A-Rated, elementary school (K-8). SVISD will include High School as well (9-12) starting in 2024. For more information about the Daycare and Schooling, contact Jessi Milam, Ed.D. Superintendent, Cell: (830) 333-1074 or SVISD School Office: (432) 244-3131. Terlingua (30 miles) has a (K-12) state-accredited school. The High School is rich in academics, extracurricular, and athletic opportunities (9-12). Alpine, TX (100 miles) has a four-year university with in-person and online graduate programs.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Maintains Internet based personnel security and access control databases for faculty, support staff, students and contractor personnel.
• Implements building access restrictions and ensures controls comply with applicable regulations and guidelines.
• Escorts personnel to controlled access areas.
• Performs inspections of work areas to ensure compliance with maintenance, physical security, and safety guidelines.
• Submits work orders for non-routine and emergency maintenance.
• Prepares a variety of statistical and narrative reports to keep management apprised of access control issues.

As a SUPERVISORY FISH & WILDLIFE BIOLOGIST your duties will include but are not limited to the following:

• Plans and conducts status surveys for both listed and candidate species, in cooperation with other Federal and state agency personnel, private organization representatives, and contractors; negotiates agreements for status surveys with prospective contractors and personnel of cooperating agencies.
• Reviews rules, regulations, legislation and statutes pertaining to rare, candidate, proposed, threatened, and endangered fish, wildlife, and plant resources. Recommends appropriate procedures for implementing provisions of these mandates and establishes key contacts with other agencies, organizations, and the public.
• Provides guidance to, and directs and evaluates the work of, career ladder and entry-level biologists, and partner organization interns of sister agencies in matters pertinent to areas of special expertise
• Plans, investigates, conducts, and reviews on-site ecological investigations on a wide variety of the most complex and diverse Federal land and water resource development proposals to determine their effects on fish and wildlife resources, with special emphasis on rare, candidate, proposed, federally listed threatened and endangered species habitat, upland riparian, and aquatic habitats, aquatic ecology and management, and other habitats of concern in the affected area

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval;
• Takes corrective action for any problems that might arise on the floors pertaining to food service;
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas;
• Prepares performance ratings/competencies for all employees under their direct supervision;
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary;
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies;
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules;
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met;
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees;
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets;
• Maintains inventory of food service supplies and equipment;
• Conducts quality assurance monitors and sanitation reviews;
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team;
• Performs other related duties as assigned.

The work is performed in kitchen areas where the steam and heat from cooking and dish washing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.

• Serves as the executive advisor on programs and initiatives within the group Performs a variety of staff studies concerning group programs and program support effectiveness resulting from regulatory changes, new technology, program/mission changes, recurring requirements, and others.
• Represents the Group Commander concerning group plans, special events, projects, etc., to communicate Group Commander's policies and to explain the interests of the group in regard to local activities or projects.
• Manages group resources for executive support, services and activities.
• Maintains oversight of and has overall responsibility for the inspection program as it relates to the group and directs the conduct of inspection activities.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report finding to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Draft memoranda, preliminary reports, and charts showing findings or recommendations.
• Assists management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions.

Functions or Scope of Assigned Duties (Evening Shift Hours)

The MSA is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays, and preauthorization requirements for specific coverage.

Employee plans and organizes work with general assistance from the supervisor as lo meet local and VA-wide time frames lo complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. ls responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.


Work Schedule: 3:30pm to 12:00am (Every other weekend, and rotating Holidays)
Compressed/Flexible:
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Not Authorized
Permanent Change of Station (PCS): Not Authorized