Total 703 Customer Service job vacancies

• Serve as Program Coordinator for new CASAs, responsible for ensuring all stages of the process from vacancy to investiture are completed accurately and in a timely manner and managing the two-star level CASA Recommendation Panel.
• Develop, review, and approve solicitation of nominees for vacant CASA positions. Distributes solicitations to a wide variety of sources internal and external to the Agency.
• Serve as CASA Subject Matter Expert on CASA position requirements and prohibitions, answering questions regarding process, policy, and timeline from nominees and very high-level endorsers,
• Manage social media sites includes developing some original content, but mostly monitoring social media to repost CASA-related information.
• Work closely with designated representatives to ensure any personal requests, dietary and religious considerations are coordinated within the particular framework of the subject event

WHAT IS THE LBI - Large Business and IntertionalDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International ADCCI

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Summary continued:

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Major Duties:

• Serve as field crew lead for archeological monitoring surveys and excavations, including recording the location of sites, recording archeological and environmental data, and writing summary reports.
• Maintain field notes, field and excavation descriptions, drawings, maps, photographs, and video recordings related to archeological work
• Perform archeological research.
• Use computer software and digital photography. Use related databases, spreadsheets, forms, maps, and files. Use the Interior Collections Management System (ICMS) to catalog artifact collections.
• Understand Southeastern archeology, prehistory, and history sufficient to reliably identify and record cultural remains in the field and in the lab.

• Exercise delegated authority to oversee the overall planning, direction, and timely execution of the Army Sexual Assault Response and Prevention (SHARP) Program.
• Chair and conduct multi-functional teams, conferences, in-process reviews, and deliberate planning sessions to establish and implement Army SHARP Program policy.
• Maintain oversight of the Army’s SHARP Program to set conditions for effective and enduring institutional actions.
• Develop and manage long range plans, goals and objectives and performs on-going SHARP Program.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• The duties may include, but are not limited to:
• Serves as a Senior Analyst and recognized expert on budget matters on behalf of the BPAS Chief.
• Assists the in the development of broad overall budget and program policies for APHIS.
• Serves as an Agency expert in resolving issues or accomplishing goals related to the budget by bringing together relevant managers or officials (within the Agency and from outside).
• Facilitates resolution of problems or conflicts regarding budget allocations and flow of information within the Agency, among Agencies, the Department, and Office of Management and Budget (OMB).
• Prepares Agency-level reports and special analyses related to the APHIS budget as well as high-level briefing documents and testimony for Congressional budget hearings.
• Represents APHIS Budget Officer/BPAS Chief in meetings with Departmental Management, OMB, and Congressional staff.
• Works with APHIS leaders and programs in collecting and analyzing budget information used to meet requirements of annual budget process.
• Facilitates integration of performance planning within the Agency’s budget process and provides leadership in developing useful and informative performance metrics.
• Monitors Agency spending and compliance with Departmental, OMB, and legislative requirements.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Be responsible for the review and dissemination of mission critical information that is confidential in nature
• Lead and/or oversee projects and ensure appropriate integration of milestones and initiatives
• Provide key support to management in a wide variety of administrative and operational matters

• Assists the Area Resource Conservationist for Programs with managing the activities of financial assistance programs within the Area of responsibility.
• Runs reports and tracks agreement actions for completion. Informs field offices of actions, provides follow up and assistance with contract maintenance.
• Provide support for the program portion of the field office Quality Assurance reviews.
• Review application assessments and rankings to ensure consistency with program guidance.
• Assist Area Resource Conservationist for Programs with program contract modifications, cancellations, terminations and associated requirements.

Plans, organizes, and directs the activities of the Group Commander's Support Staff (CSS), ensuring that CSS complies with legal and regulatory requirements and meets customer needs.

Exercises supervisory personnel management responsibilities.

Plans, organizes, and executes all Group information management and resourcing activities.

Manages training programs for administration (3A1XX) and personnel (3SOXX) in accordance with established command guidelines.

Serves as the Group point of contact and liaison with the servicing Force Support Squadron on personnel and manpower actions. Participates in special studies and projects relating to planning, coordinating, and analyzing the effectiveness/efficiency of the Group CSS in meeting Air Force Administration program goals.

• Develop and implement systematic plans to assure accomplishment of customer program objectives through coordinated efforts of acquisition team members. Work with members of the program offices to market current and/or new services to exisiting potential Public Buildings Service (PBS) customers.
• Direct and perform the section's full range of contract administration actions required for the acquisition program, inlcuding the issuance of contract modifications, negotiation of changes, excericse of options, justification for other than full and open competition, investigation and resolution of contractor delays, issuance of cure notices or show cause letters, settlement of liquidated damages, contractor performance appraisal, subcontractor suveillance, disposition of claims, use of alternate dispute resolution when appropriate, and similar matters.
• Direct, train, advise, and coach journeyman level contract spoecialists, intern level contract specialists, purchasing agents, and support personnel.
• Serve as advisor to program officials in procurement planning and processes. Advise program officials of the acquisition strategies and procurement objectives to be used, and assist in the preparation of statements of work.
• Direct and serve as senior-level Contract Specialist for pre award and post award functions involving specialized procurements of significant government-wide importance. Requirements typically involve negotiated/source selection procurements of various contracts for designing and building complex structures with state-of-the-art energy management; and service contracts for building management/maintenance, automatic temperature controls, fire safety, and other major systems/subsystems contracts.

• You will provide assistance in budget planning and in monitoring financial projections, obligations and expenditures for assigned program.
• You will prepare status reports, charts, presentations and briefings, as required, to inform management of the actual status of program/ activities and progress toward accomplished of objectives.
• You will provide oversight for the quarterly manager program review and it responsible for coordinating the input from program managers into a quarterly presentation and update to the executive officer.
• You will obtain and maintain access to system /software necessary to complete CPPA duties and perform Navy pay, personnel, and travel transactions at the appropriate level per policies, procedures, and system capabilities.
• You will serve as the critical link between the military member, the command, and the supporting personnel support organization.
• You will be responsible for facilitating the consumable supply inventory and supply procurement process for the Administrative Officers and staff.
• You will perform postal duties as required by the regional mail center.
• You will assist the Administrative Officer and Administrative Department Head in providing administrative support and services to command personnel.

MAJOR DUTIES:

• Diagnoses tree and shrub biotic/abiotic disorders and identify the presence of pests and diseases using diagnostic tools.
• Develops contract specifications for tree-related work to be accomplished by an outside contractor.
• Participates in project planning meetings and provides recommendations for construction preservation of trees in accordance with industry standards.
• Develops a Plant Health Care (PHC) program to maintain the health of trees and shrubs.
• Performs annual and comprehensive condition assessment of trees to determine the health & vigor, and structural stability of trees through the knowledge of tree identification, components, and structure.

Serve as a Mission Support Specialist (Generalist) planning an carrying out a wide variety of administrative, management and program planning, activities, policy research and other duties related to mission support functions. This position starts at a salary of $73,858.00 (GS-11, Step 1) to $115,079.00 (GS-12, Step 10) with promotion potential to $115,079 (GS-12 Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.


Typical work assignments include:

• Providing comprehensive human capital management advisory services on substantive organization functions and work practices.
• Paying invoices in a timely manner and resolving issues as needed ensuring all purchases are made in accordance with the Anti-Deficiency Act (ADA).
• Advising injured employees on their rights with regards to Return to Work, Continuation of Pay, Light Duty, or Vocational Rehabilitation in accordance with the Office of Worker's Compensation Program (OWCP).
• Ensuring travel vouchers are correct and complete and submits them for reimbursement in accordance with federal travel regulation.
• Performing duties as the Local Property Officer, utilizing knowledge of Systems and Products (SAP), and ensuring timely processing of inventory, disposal, approval, and other related actions.

• Performs dispatch and call taking services for public safety related incidents and operations. Receives and evaluates emergency calls for service. Obtains information through questioning and determines the priority of the call.
• Performs general Communications Center clerical duties such as data entry, quality, records management, inventories, and verification and maintenance of contact listings, etc.
• Queries and relays wants, warrants, driver and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contacts and investigations.
• Provides for officer safety through maintaining status on officers, maintains situational awareness during all contacts, and anticipates responders requests and needs.
• Provides communications and logistical support to responders; maintains status on resources and incidents.
• Coordinates responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols.
• Coordinates use of assigned radio frequencies, directs radio traffic to appropriate channels, and restricts channels to emergency use as necessary.
• Prioritizes radio traffic and related communications.
• Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS).

Duties include:

• Respond to calls regarding wildlife-caused traffic jams (e.g., bear jam) along roadways.
• Take necessary actions to manage the human-wildlife interface and protect visitors and resources by successfully reading animal behavior, specifically black and grizzly bear behavior, and implementing proper hazing/aversive conditioning techniques to move bears off roads/out of developed areas.
• Provide visitors with information about bear ecology and behavior, how to stay safe in bear country, and ethical wildlife viewing techniques.
• Work independently, both in front-country and back-country settings, around potentially dangerous wildlife such as grizzly bears, black bears, mountain lions, bison, and moose.
• Patrol public use areas, such as campgrounds and picnic areas, to look for and secure unattended bear attractants as well as educate visitors about proper food storage techniques.
• Collect and enter data into Microsoft Access and/or Excel databases.
• May assist biologists with the trapping and immobilization of bears.
• Post closures and other warnings signs, which may include carrying and installing signposts in the ground over an expansive area.
• Retrieve dead animals such as deer, pronghorn, and elk from road corridors or developed areas.