Are you an excellent communicator with the ability to build and maintain strong relationships? Do you have a passion for education and closing the inequality gap? Then look no further, because we've got an exciting opportunity for you!

The Opportunity Hub UK is thrilled to be recruiting for an Account Manager role with an innovative education business based in Broxbourne, Hertfordshire. Our client has a bold vision of providing inclusive services to all and is looking for a talented individual to join their small, fast-paced team.

Here's what you'll be doing:

- Creating proposals for new accounts and working with Bid Writers to bring in new business
- Building and maintaining relationships with all stakeholders associated with their accounts
- Managing all enquiries for specific accounts, including tutors, schools, and parents
- Attending and leading meetings with account contacts
- Ensuring termly KPI's are met and exceeded where possible
- Managing costings and funding for each account
- Evaluating, analyzing, and monitoring progress of each account and tutor
- Recruiting and onboarding tutors and conducting assessments
- Providing support for tutors with all aspects of the role
- Processing tutor documentation for each contract

Here are the skills you'll need:

- Excellent interpersonal, time management, and communication skills
- Ability to engage and work collaboratively
- Strong business acumen, analytical, and statistical skills
- Excellent business writing skills and ability to produce high-quality content
- Ability to manage multiple tasks
- Understanding of curriculum and education, including special educational needs
- 2+ years' experience of account/relationship management

Benefits of this job:

- A competitive salary of £24,000 - £31,000 depending on experience
- The opportunity to work with a team that has a strong passion for education
- A chance to make a real difference by contributing to closing the inequality gap in education
- On-the-job training and development opportunities to help you grow and progress in your career

A career in the education sector is not just rewarding, it's also crucial for the future of our society. So why not join this fantastic team and help make a positive impact? Apply now and let's get this journey started!

About The Company
Childrens Quality Assurance Manager
Reporting To: Group Quality Assurance & Inspection Manager

Location: National
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.
To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.
To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.

- Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensuring all locations are ‘inspection ready’.
- Ensure compliance with local, national, and international regulations and standards, such as those set by the Care Quality Commission (CQC) or equivalent bodies.
- Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
- To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
- Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
- To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
- To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
- To work closely with the shared service teams to ensure a consistent and robust approach to achieving best practice.
- To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
- Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
- To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.

Location: National remit for all divisions
Hours: 40 hours a week

About The Role
Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.

- Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
- Monitor the effectiveness of person-centered plans, making adjustments as necessary to improve outcomes for individuals we support.
- Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
- Role model best practices in care delivery, demonstrating effective techniques and approaches in working with individuals we support.
- Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
- Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
- Ensure that staff are up-to-date with the latest developments in care standards, regulations, and effective practices.
- Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
- To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
- Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
- Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
- Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
- Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
- Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
- To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
- Exercise strong leadership in a style and manner consistent with the company’s values, ensuring the ever-changing needs of Salutem are communicated and represented.
- Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
- Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
- Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
- Identifying areas of service improvement inline Salutem service improvement process.

Regulatory Compliance

- Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal compliance inspections.
- Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
- Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
- Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
- Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required with clear timeframes embedded within the action plans.
- Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
- Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
- Ensure that excellence in communication and engagement of staff, individuals we support, and stakeholders is at the center of everything we do.
- To support and contribute to the development of the quality strategy.
- To support and contribute to the development of the annual quality assurance and regulatory report.

Our Values

- We are Supportive by promoting opportunities for everyone so they can reach their full potential
- We are very Ambitious to provide the best possible outcomes for the people who use our services
- We are Loyal because we put the people that we support and our staff at the center of everything we do, and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders.
- We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
- We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do.
- We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
- We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities

Personal Skills and attributes

- Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
- Demonstrates the ability to plan and manage the workload required to meet the compliance aspects of the organisation.
- Demonstrates excellent written and verbal communication skills.
- Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Provides evidence of effective IT skills.
- Has a proven, extensive experience of working in a social care, training, or health setting.
- Demonstrates a commitment to ongoing personal development.
- This is an outline of the post holder’s key duties and responsibilities. It is not intended as an exhaustive list and may change according to service needs, following discussion with the post holder.


Essential Core Competencies

- Degree level educated in health or social care related area is desirable.
- Minimum 5 years health/Social care experience.
- Experienced of UK healthcare regulation and full understanding of the principles of regulation and compliance.
- Clinical audit and effectiveness experience.
- Experience in delivering change within an organisation.
- Experience of responding to compliance shortfalls in a systematic way.
- Experience in communicating at a range of levels within an organisation.
- Experience of planning and delivering training.
- Experience of Policy development and implementation.
- Experience of working with individuals supported to improve service delivery and experience.
- Proven track record of developing effective partnerships and joint working both internally and externally with outcomes that benefit people we support and builds the reputation of Salutem as a leader in excellence.
- Demonstrable knowledge of how to create and maintain a competent management information system including the care management systems.
- Demonstrable knowledge of the statutory, regulatory, and legislative framework applicable together with the key operational issues relevant to the specific post.
- Capacity to work under pressure, meet competing deadlines and organisational priorities with the ability and willingness to empower others through effective delegation.
- Experience of or demonstrable ability to provide high quality, management information reports for senior colleagues.
- Specific role-based competencies
- Proven track record in leading the development, impact measurement and evaluation of policy and procedure development and its dissemination.
- Demonstrable experience in the development, delivery and evaluation of inspections and their outcomes.
- Awareness of or experience of working within a Quality Assurance environment.
- Demonstrable commitment to and experience of welcoming diversity/diverse ways of working and co-production as standard practice.
- Demonstrable commitment to contributing to the embedded learning culture of the Quality Team.


Personal Qualities

- Supporting Salutem: Leads by example and represents Salutem positively and accurately.
- Taking responsibility: Takes responsibility for, maintaining a no blame culture while ensuring people are accountable and can learn from their mistakes.
- Solving problems: Anticipates risks and works across teams to deal with and find resolutions.
- Valuing People we support: Ensures that teams consistently deliver quantifiably excellent customer service.
- Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively.
- Travel and residence.
- Regular business trips will be required throughout England and Wales and potentially elsewhere that may require overnight stays or longer as business needs dictate.

Who are we?

Senior Manager for Learning

Job Summary

As a Senior Manager for Learning, you will be responsible for leading the design, development, and delivery of learning experiences that support the strategic goals and objectives of the organization. You will work with a team of learning and talent professionals and collaborate with internal and external stakeholders to ensure the quality and effectiveness of learning programs and experiences. You will also evaluate the impact of learning initiatives and provide recommendations for continuous improvement.

Responsibilities

• Develop and implement a learning strategy that aligns with the organizational vision, mission, values, and goals

• Guide and design the future state learning experience and UI for the enterprise, building a world-class learning environment that values learning as a core activity and embraces challenges, feedback, and progress

• Establish best practices for the design and deliver learning solutions that address the needs and preferences of diverse learners, using various methods and technologies

• Manage the learning portfolio, ensuring that learning programs are relevant, current, and aligned with best practices and standards

• Partner with internal and external subject matter experts, vendors, and consultants to create and deliver high-quality learning content and resources

• Establish and maintain relationships with key stakeholders, such as senior leaders, managers, employees, and customers, to understand their learning needs and expectations

• Evaluate the effectiveness and impact of learning solutions, using various metrics and tools, and provide reports and recommendations for improvement

• Manage the learning budget and resources, ensuring that learning initiatives are delivered within time and cost constraints

• Stay abreast of the latest trends and developments in learning and development, and incorporate them into the learning strategy and solutions

• Foster a culture of learning that encourages and supports continuous growth and development for yourself and others

• Build a world-class learning environment that values learning as a core activity and embraces challenges, feedback, and progress

• Cultivate a growth mindset, the belief that abilities and skills can be improved through effort and practice, among yourself, your team, and your learners

• Demonstrate agility, resilience, and adaptability in the face of changing needs and expectations

• Work closely with the heads of learning for Sales and Operations teams, ensuring the alignment of the learning solutions with the business needs and priorities

• Collaborate with the heads of learning for Sales and Operations teams to identify and address the learning gaps and opportunities for their teams and functions

• Share best practices and insights with the heads of learning for Sales and Operations, and leverage their feedback and input to improve the learning solutions to ensure alignment across learning strategies

Qualifications

• Bachelor's or Master's degree in Learning and Development, Education, Human Resources, or a related field

• At least 5 years of experience in learning and development, with at least 1 year of experience in a senior or managerial role

• Proven track record of designing and delivering effective and engaging learning solutions, using various methods and technologies

• Strong knowledge and skills in learning and development methodologies, tools, and frameworks, such as adult learning principles, instructional design, e-learning, blended learning, microlearning, gamification, etc

• Inclusive leadership, management, and coaching skills, with the ability to inspire, motivate, and develop a high-performing team

• Excellent communication, presentation, and interpersonal skills, with the ability to communicate and collaborate with diverse stakeholders

• Working understanding of other talent motions including, leadership development, performance management, talent identification and planning, etc

• High level of creativity, innovation, and problem-solving skills, with the ability to design and deliver learning solutions that meet the needs and preferences of diverse learners

• High level of analytical and evaluation skills, with the ability to measure and report on the effectiveness and impact of learning solutions

• High level of project management and organizational skills, with the ability to manage multiple projects and priorities

• High level of professionalism, integrity, and ethics

• Certification in learning and development, instructional design, e-learning, or related fields is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Regional Account Manager

2 x Permanent roles

Salary Range: £48,500 - £55,500

Home Based – Commutable distance of either North London region or Essex/Norfolk/Suffolk

Would you like to work for part of a charitable organisation that helps teachers and students to reach their potential?

Are you passionate about education and do you have a strong drive for success?

Would you like to have autonomy within your territory and the ability to directly affect sales using your education or sales background to build effective relationships?

If you have great presentation skills and the ability to develop commercially viable business relationships and to retain and acquire customers then this could be your next step.

Using your enthusiasm for sales  to work across the Southern region as part of the  Sales and Account Management team, you will be focused around key-account management; selling to and servicing our most valuable current and potential customers – schools, colleges and other centres of learning. At AQA we aim to never let a learner down.

A Regional Account Manager (which we call an Account Manager Associate internally) is a customer facing sales position in an allocated territory who is targeted with winning new business and growing of market share from a strong base within existing accounts. You’ll be part of the field-based efforts to advance the use of AQA products and qualifications across educational institutions across the Southern Regions of the UK. You will be  responsible for opportunities for business growth through building effective relationships with customers, prospective customers and stakeholders. The Account Management team is  made up of both field and office-based colleagues, working together to sell to and service our top key accounts across a range qualifications.

Influencing, negotiating and relationship building are a key part of being successful as an Regional Account Manager; your customers will want to work with you, buy from you and expand their product and service offering through your understanding and knowledge. Working with curriculum subject experts and being naturally curious around the business, you will become familiar with both our product and service offerings to enable you are able to act in your customers best interests at all times. 

What’s in it for me?

• a working week of 35 hours per week with a good pension; up to 18.5% combined contribution
• 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.
• Private Medical Insurance and a Health Care Cash Reward Plan
• Life Assurance and more.

What do I need to be successful?

• Have strong communication skills and experience of managing multiple stakeholders.
• A good understanding of the education market
• Excellent presentation skills
• Ability to build relationships with professionals and customers at all levels
• Self-motivated and results-driven, with a passion for driving business growth and delivering exceptional customer experiences
• Able to work independently and strategically
• Experience working in soft sales is beneficial but not essential
• A flexible approach to work and a driving licence

What do I do next?

Upload your most recent CV and cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on 24 March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Account Manager Associate is a customer facing sales position targeted with winning new business and growing of market share from a strong base within existing accounts. The role will be responsible for identifying key decision makers and opportunities for business growth through building effective relationships with customers and prospective customers. Responsible for achieving agreed financial target that will grow the level of business within an allocated territory.Job Description
Section 1- Accountabilities

Customer (external or internal)

Working alongside experienced member of the sales team to create and deliver a territory plan to include account plans for target key accounts, adopting a customer focused sales approach to deliver required sales targets within the allocated territory.
Engagement with external customers through a range of channels including face to face and remote contact to support achievement of territory and key account plans.
Working within the key account framework, develop customer offers to retain and acquire customers.
Work with Regional Sales Manager to negotiate agreements with key accounts where necessary to secure retention and acquisition opportunities in line with targets.
Resolve account queries as escalated by other AQA teams.
Working alongside an experienced Account Manager collect, analyse and interpret market intelligence on competitor and customer behaviour to inform National Sales Plan and the territory and account plans, feeding this back to the relevant AQA teams to support trend analysis.
Identify key stakeholders, influencers and networks capable of supporting or influencing AQA’s corporate and policy objectives, and feed this back to the relevant internal audience as business intelligence.
Identify the key stakeholders, influencers and networks within your territory capable of influencing decision making and work collaboratively with Assessment, Customer Training and Events and Curriculum colleagues to actively network to support retention and acquisition of key accounts.

Cash (finances)

Deliver the sales revenue & profitability targets for the allocated accounts within a given area
Non budget holding role.
Ensure AQA expenses policy followed.

Product and Internal Processes

Regularly review delivery of the territory plan, taking corrective measures to achieve targets, and escalating risks via appropriate channels as necessary.
Analyse data to monitor progress against objectives and produce monthly management reports.
To comply with all AQA policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS.
Ownership and responsibility to acquire knowledge and keep updated on AQA’s specification.

People and Culture

To act as a role model, demonstrating the appropriate AQA behaviours e.g., collaborative team player, giving constructive feedback, developing and managing self, in order to deliver excellent customer service.
By being a team player, enable high levels of performance from team and colleagues across the business by modelling AQA behaviours with confidence and providing clarity, challenge, feedback, coaching and development as required in line with business objectives.

Technology

Maintain and improve their allocated accounts’ CRM records, logging and maintaining customer contact and sales records to support analysis sales development and excellent customer relationship management.
To utilise the available range of digital tools for communication, content creation and information processing in order to work effectively and efficiently. To maintain digital skills to meet business need.
To comply with AQA IT security policies.

Government and External

Keep up to date with Government legislation.
Keep up to date with Ofqual recommendations and policies.


Section 2- Key Relationships and Performance

Key Internal Relationships:

Sales Director - Head of Sales and Account Management (and wider team)
Sales Manager, Key Account Managers, Regional Account Managers
Local Account Managers
Account Management Executives (that support corresponding territories)
Customer Training and Events Team
Curriculum and Subject Heads
Unit Award Scheme Team

Key External Relationships:

Decision makers and policy makers in allocated accounts
Key influencers and advisors in allocated accounts
External influencers, advisors and organisations with significant influence on allocated accounts

Key Performance Indicators:

Delivery of allocated territory account sales and retention KPIs in line with cost, quality and time.
Delivery of specified operational relationship development, sales and retention activity level KPIs.
Maintenance of accurate and up to date customer records.

Additional Information

As the postholder may be visiting our customers, including schools and colleges, he or she is required to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy.


Section 3- Person Profile

Assessment

Understanding of the exams market and knowledge of the wider education market in which AQA works
Knowledge of AQA’s products and services, and those offered by our competitors and how they
compare
Experience and understanding of the importance of compliance when working within a tightly regulated market

Qualification

Degree or equivalent qualification and/or relevant experience

Skills

Advanced selling skills including techniques such as displacement selling
 Ability to build positive and productive customer relationships to maximise sales opportunities and retain customers
Territory and key account planning – experience of managing more than one client account, prioritising and managing time efficiently to handle multiple projects
Excellent inter-personal skills, with good verbal and written communication including the ability to present at meetings and events
Data management – good computer skills and experience with both CRM software and the Microsoft Office Suite
The ability to think commercially and make judgements on that basis - A/I/P Goal-oriented, with excellent negotiation skills with ability effect change in client organisations and follow-through on client contracts
Relationship management and networking skills - A/I/T/P Project management skills
Analytical and Numerical - the ability to analyse data and to write and build reports


Values and Behaviours

Customers Front and Centre
Our Customers are teachers: we want them always to choose us. Whatever our role, we all go the extra mile to meet their needs.
Step up
We think for ourselves. We use sounds judgement and hold ourselves to account. We listen to understand, and speak our mind with courtesy and care.
Shape tomorrow
We look up, out and ahead. We use our independent voice to influence. We question what we do and take considered risks to improve and innovate.
Work and Learn Together
We build supportive, diverse teams. We enjoy working and learning together. We delight in our shared purpose, and celebrate success.
Results Matter
We decide and deliver at pace. We make courageous decisions about what we will and won’t do.
We know when to aim for perfection and when good is good enough.

Experience

Experience of working in other AQA department(s) or as a practicing Qualified Teacher at GCSE or A Level; or school/college SMT member; or previous sales experience selling to UK secondary schools or colleges
Consultative Selling & Account Management

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Clinical Training Manager is responsible for the supervision of Clinical Training Programs for Chapters Health Systems.

Qualifications:

• Bachelor’s degree in Nursing required; Master’s preferred
• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Minimum of six (6) years of nursing experience
• Minimum of two (2) years of management/supervisory experience
• Minimum of two (2) years in education related role
• Previous clinical background within healthcare required; hospice setting preferred
• Certification from HPNA obtained within two (2) years of taking the position
• Excellent verbal and written communication skills to multiple levels
• Able to work in a fast paced, team environment utilizing time management skills
• Ability to work with minimal supervision, exercising discretion and independent judgment
• Able to effectively manage multiple tasks and exercise sound judgment in crisis situations
• Intermittent Driver – Valid driver’s license and automobile insurance per Company policy. Ability to travel off-site to meet business needs
• Up to 75% travel/Remote Training/Management

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
• Initiative.  Originate action to achieve goals.
• Management Identification.  Identify with and accept the problems and responsibilities of management.
• Judgment.  Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
• Leadership.  Use appropriate interpersonal styles and methods in guiding others.

• Ethics.  Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance:  Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Oversees all Preceptors and new hires during the first 8 weeks of the new hire period to ensure pathways are consistently followed.
• Responsible for the hiring, education, onboarding, ongoing evaluation, and termination of Preceptors.
• Creates and updates the content of the preceptor program.
• Oversees the timely feedback of new hires to their managers throughout the first 8 weeks.
• Responsible for developing, organizing, and completing annual skills.
• Meets monthly to obtain feedback on the program from Executive Directors and Administrators.
• Maintains metrics dashboard related to the preceptor program.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

AAA is hiring for a Learning Manager to join our team! As a Learning Manager for our Travel and Retail business lines, your role will be crucial in ensuring that AAA Club Alliance Associates are well-equipped with the skills and knowledge needed to serve our customers and Members. The Manager will lead a team of trainers responsible for the development and delivery of learning curriculum, both instructor-led and virtual, and will be responsible for program delivery.

What we can offer you:

• A competitive salary commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

What You'll Do:

• Evaluates, identifies, and/or develops quality learning programs that meet the needs for the organization. 

• Leads and develops Learning Specialist capabilities to successfully perform job responsibilities, including content knowledge, facilitation skills, and materials to complete required programs. 

• Maintains a resource library of technical and procedural materials specific to the business line operations. Researches current industry trends and emerging learning practices and implements new procedures and technologies as appropriate.

• Delivers tools, programs, and resources aligned with business/organizational goals, to include both virtual and classroom facilitation.

• Meets with L&D peers and Sr. Management to calibrate strategy implementation and maintain linkages with the Learning network across the organization.

• Provide Sr. Mgmt. comprehensive reports on key project deliverables such as: budget vs. spend, overall project evaluation to stakeholders within established timelines, AAAU Learning Manager Reporting & analytics. 
• Participates as a member of the business line leadership team and interacts with others to ensure awareness of company direction.  Offers learning solutions to business problems, where indicated, and maintains current level of knowledge about the company’s potential future learning requirements.

• Establishes a system for communication throughout the business line and across the Learning network.  Utilizes different methods of communication to reinforce message and its consistency.

• Works with the business line leadership team to ensure learning support for the business line strategy.

• Serves as project leader for new learning initiatives.

• Evaluates resources required to complete needed education, including those available outside the company.  Assesses needed resources (including outside the company), as needed, to fill needs for both learning delivery and production/purchase of materials.
• Serves as a business line representative on organization-wide committees and teams.

• Directs learning activities of Learning Specialists to deliver learning programs within established time parameters to meet business needs, while ensuring the Learning Specialists have the necessary tools, including knowledge, skills, ability, and materials to complete required programs.

• Evaluates, identifies, and/or develops quality learning programs that meet the needs of the business line.  Conducts periodic needs assessments across the industry to benchmark best practices (national, other Clubs, private industry) and determines next steps.

• Create learning plans for assigned job roles based on learner needs.  For assigned job roles, validate content area recommendations from Business Line management. Work closely with Business Line management to ensure execution of learning plans.  Determine and maintain effectiveness of learning plans sharing analytics with Business Line.

• Establishes and maintains client-focused, high-value consultative and/or collaborative relationships with internal clients, partners, and stakeholders.

• Partner with the ELearning and AAA University teams to identify innovative methods for delivery of the most effective learning solutions for assigned content areas and communicate solutions to business partners.

• Budgets within organization guidelines for the department, accounting for materials, staff, projects, and new technologies.

Minimum Qualifications:

• Bachelor’s degree, or equivalent, in Learning and Development, or related field.

• 8 years of applicable experience; 6+ years of experience in the development and delivery of leadership development learning strategies, curriculum, and learning management.

• 3+ years in a leadership/management role.

• Certification from a learning organization preferred.

• Strong communication skills (oral and written).

• Excellent presentation skills.

• Ability to organize and deploy complex projects over a broad geographic territory.

• Well-developed project management, vendor management, contracting, and budgeting skills.

• Proficient in Microsoft Office and business line technologies.

• Proficient in specific business line products, technologies, and procedures.

• Ability to travel to conferences and throughout the ACA territory.

      

 AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

 

Job Category: 

Training

Job Family:

Administrative Services (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:
We are currently searching for a Training Program Manager. This role will independently provide support services to satisfy the overall operational objectives of the Eunice Kennedy Shriver National Institute of Child Health and Human Development. The primary objective is to provide services and deliverables through performance of support services. This is a full-time opportunity located in Bethesda, MD.

• Organize and carry out the recruitment, selection, hiring and evaluation tracking of academic progress for postdoctoral program, graduate and summer internship program and ensure all requirement are met; assist in the of recruitment of outside referrals and maintain the database.

• Develop educational materials to assist students throughout their training programs.

• Work with staff to provide support for oversight and review of the fellowship program.

• Work with staff on planning, organizing, and executing meetings, conferences, and teleconferences.

• Prepare correspondence, reports and other written material.

• Create and maintain a working database for various recruitment activities.

• Prepare program brochures, websites, applications, orientation documents and regulatory submissions.

• Ensure appropriate documentation and orientation for visiting students, resident and fellows rotating as trainees at NIH.

• Maintain files of Fellows’ progress on research milestones and meetings with mentoring committees.

• Prepare and process all documents required for initiation of employment and clinical activities for new program trainees and trainees rotating to the program from other institutes and/or outside institutions.

• Establish and/or maintain appropriate files of correspondence, reports, reference materials, publications; student program files, historic and current files of all GPP fellows and summer intern students.

• Receive, review, and enter applications into the database; record pertinent applicant information; set up applicant files; prepare official correspondence to applicants and universities; prepare notification letters to applicants.

• Prepare documents for summer program orientation sessions and work with staff to create and edit program information, including pamphlets, website postings and applications.

• Review, research, and announce on NIH policies and procedures.

• Analyze and present selected program data to Branch and Center management staff.

• Work with Program staff on every aspect of the training program; clinical research training for fellows and the related clinical activities dependent on the training program.

• Establish and maintain a database of all Intramural Research Training Fellowship Awards to promising investigators.

• Coordinate revisions, updates and changes to ITS’s Intranet site and Website.

• Perform analysis of existing program databases; plan modifications of such databases; analyze and present selected program data to program staff and teaching faculty.

• Research resources, services, policies, and regulations and inform the staff and fellows about all changes in policies and procedures impacting fellowship training and education within the specialty.

• Prepare promotional materials for meeting exhibits and presentations, special events and other events.

• Organize, create, and update content on OE fellowship Web pages.

• Work with staff on advertising for fellows by posting on the Institute website, LinkedIn, and Twitter.

• Produce and disseminate program recruiting information.

• Analyze, develops, and implements new recruiting processes and a variety of training programs.

• Maintain program statistics monitoring.

• Work with staff on the planning for course and lecture organization; coordinate with scientists to meet their needs before, during and after their presentations.

• Keep track of and summer students after leaving program to capture their career progression.

• Maintain student academic tracking system to track student progress within the program, track student semester university course work, committee meetings, publications and achievements, and preliminary examinations.

• Work with staff to collect data and provide summaries for use by fellows, student interns and senior level staff in making decisions for analysis or for other executive use.

• Ensure that affiliate institutions make required changes in policies and procedures to remain in compliance with training program’s regulations and its educational goals and objectives.

• Manage interactions with outside institutions where the residents or fellows receive additional clinical training and, reciprocally, that supply fellows to the RFP for research-focused training.

• Answer questions from outside organizations which impact on continued accreditation and recruitment of fellows to the NIH; prioritize responses to communications.

• Assist in the preparation of programs sponsored by the Office to assist potential and future individuals who are interested in pursuing a biomedical career.

• Serve as liaison between administrative staff to ensure OE awareness of fellow hires and departures.

• Coordinate with the NIH program office during recruiting and selection of program applicants.

• Identify relevant career fairs at academic institutions, professional conferences, and other venues for staff to attend, serving as primary point of contact between the Institute and representative at school or other venue, and coordinating delivery of promotional materials and traveling exhibit to these events.

• Write, edit, and prepare all orientation materials for distribution; ensure that each incoming trainee has met all requirements to begin clinical and educational activities within the fellowship program.

• Educate trainees about further opportunities available to them at NIH and elsewhere.

• Assemble material for workshops, retreats, and courses.

• Work with staff to facilitate, coordinate and attend regularly occurring training events.

• Coordinate meetings with directors, NIH mentors, and university graduate guidance committees; arrange video and teleconferences between NIH institutions and universities.

• Organize and support all fellowship program meetings, faculty meetings and meetings with and for fellows; prepare all minutes and other required documents serving as records and action plans resulting from program-related meetings.

• Manage the program advertising scheduling in coordination with academic calendars for partnership universities and for each individual student during progression through their curricula.

• Manage educational activities; schedule and invite speakers for resident/fellow teaching conferences, including speakers from outside the NICHD and NIH internal speakers; negotiate the speaker schedule and provide advice on program content.

#SOAR

What You Will Need:

• Bachelor’s Degree

• At least two (2) years of experience in biology, biomedical, or related fields.

• Experience in academic recruitment and program orientation management.

• Excellent analytical, organizational and time management skills.

• Strong communications skills, both oral and written.

• Microsoft Suite

What Would Be Nice To Have:

• Ph.D. in Biomedical Science field or related fields is preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Marketing Manager

FTC - ending 14th March 2025

Hybrid -Approximately 1 day per week in Milton Keynes and 1 day per month in Cheltenham

Milton Keynes: £40,000 - £50,000

We are seeking an experienced Marketing Manager to join our team based out of Milton Keynes. The role will be varied: researching market analysis on one day, and devising and creating new campaigns and developing bespoke marketing communications the next, so you will be organised and work effectively – prioritising to get things done..

You'll make decisions based on insight but have the creative ability to translate data into compelling website content. You will be good at using digital marketing techniques and be passionate about understanding the results, to drive continuous improvements in your plans to meet targets.

Responsibilities

• Develop and implement a compelling marketing strategy
• Create awareness of AQA Global Assessment Services and develop the brand, driving customers into the sales funnel
• Communicate with target audiences and build and develop customer relationships
• Implement marketing plans, advertising, e-marketing and campaigns
• Write clear, factual material and persuasive marketing copy, and proofread copy for both online and print campaign
• Produce creative content, including case studies, videos and blog posts
• Run social media channels (e.g. Twitter and LinkedIn) to enhance audience engagement and conversion
• Manage third party designers and have a good sense of design
• Book, organise attendance and prepare marketing materials for conferences to achieve maximum ROI
• Track relevant tenders and help support tender response process
• Evaluate and review marketing campaigns, advertising and SEO to make sure the correct mediums are being used and campaigns are effective
• Track marketing performance and return on investment and prepare monthly reports for management
• Monitor and report on competitor activity

Desirable Experience

• Extensive digital marketing experience in a similar role (minimum of two years)
• Proven success in managing marketing campaigns delivering growth with a clear ROI
• Experience of planning marketing strategy
• Experience of reporting on campaigns to key stakeholders
• Experience of creating compelling content
• Experience of working in the education sector would be beneficial but not essential
• Experience of a small business environment

What’s in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Responsible for:

Developing and delivering marketing campaigns, to ensure a good sales pipeline and a high conversion rate.

The Role:

You'll develop and deliver marketing campaigns throughout the customer journey. You will have an appetite to understand the domain, and immerse yourself in the product, and your customer’s needs.
Your workload will be varied: devising and creating new campaigns and developing bespoke marketing communications one day and supporting tender applications and proposal development the next, so you will be organised and work effectively – prioritising to get things done.
You'll make decisions based on insight but have the creative ability to translate data into compelling collateral. You will be good at using digital marketing techniques and be passionate about understanding the results, to drive continuous improvements in your plans to meet targets.
 

Your day to day role:
Develop and implement a compelling marketing strategy
Create awareness of, and develop the brand, driving customers into the sales funnel
Grow the database of potential customers
Communicate with target audiences and build and develop customer relationships
Implement marketing plans, advertising, e-marketing and campaigns
Write clear, factual material and persuasive marketing copy, and proofread copy for both online and print campaign
Produce creative content, including case studies, videos and blog posts
Run social media channels (e.g. Twitter, Facebook and LinkedIn) to enhance audience engagement and conversion
Manage third party designers and have a good sense of design
Manage the SEO, update Website and contents
Develop relationships with key stakeholders, both internal and external
Book and organise attendance at conferences, both virtual and physical to achieve maximum ROI
Track relevant tenders and help support tender response process
Evaluate and review marketing campaigns, advertising and SEO to make sure the correct mediums are being used and campaigns are effective
Track marketing performance and return on investment and prepare monthly reports for management
Monitor and report on competitor activity
Oversee and manage the marketing budget.

Required skills: To succeed in the role you should demonstrate the following skills:
Proven marketing skills
Strong time management and problem-solving skills
Data literate, including with google analytics
Deep knowledge of optimising SEO, SEM, social media
Website management skills
Copy writing, factual and persuasive
Managing freelancers
Ability to work independently or in a team.
Organisational skills with a good work ethic
Familiarity with CRM
Advanced IT skills in relation to Word, PowerPoint, Excel and Outlook
Extensive digital marketing experience in a similar role (minimum of two years)
Proven success in managing marketing campaigns delivering growth with a clear ROI
Experience of planning marketing strategy
Experience of reporting on campaigns to key stakeholders
Experience of creating compelling content
 

Capital Area Head Start is seeking full time Associate Teachers to join our mission in providing a comprehensive child development program designed to give children a head start in life, empowering parents and strengthening families. If you have the passion and heart to make a difference and uplift communities, Head Start is the place for you.

The Associate Teacher works with inclusive education and support teams to create and implement lesson plans and daily routines that promote growth and learning for every child. This position ensures child safety, provides education and resources to families and maintains the high quality educational services provided by Capital Area Head Start.

Position Details:

• $16.22 per hour, may increase based on education and/or experience
• Salaried, Non Exempt position; Standard biweekly salary paid throughout the entire year, including summer months
• Hours between 7:30AM and 4:30PM based on assigned center

Benefits:

• Knowing you make a difference everyday
• Competitive benefits package including medical, dental, vision, 401K and more
• Generous paid time off program
• Mileage reimbursement
• Extensive training and learning opportunities
• Career development and advancement opportunities

• Tuition reimbursement available per eligibility requirements

Minimum Educational Requirements: (One of the following)

• High school diploma or equivalent and Child Development Associate (CDA) credential
• Ability to complete a CDA credential program and obtain credential within two years of hire
• Actively enrolled (minimum of 9 credits per year) in a program leading to a related degree

Minimum Requirements:

• Basic computer skills, ability to use Microsoft Word, Outlook and learn web based systems
• Ability to travel to home visits, training, and other locations
• Successful completion of pre-employment process, including Criminal History, Child Abuse and FBI clearances

Preferred Qualifications: 

• Associates degree or coursework in early childhood education
• Experience working with young children
• Bi/multi-lingual 
• Participation in Head Start or Early Head Start 

Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Capital Area Head Start is seeking full time Preschool Teachers to join our mission in providing a comprehensive child development program designed to give children a head start in life, empowering parents and strengthening families. If you have the passion and heart to make a difference and uplift communities, Head Start is the place for you!

The Preschool Teacher works with an inclusive team to deliver a high quality, curriculum-based educational program for children ages 3-5. Responsibilities include developing and implementing lesson and individualized service plans, approaching child development through family engagement and community partnerships, ensuring the health and safety of children, and maintaining outcomes while promoting progress in accordance with Head Start standards. 

Position Details:

• $20.14 per hour, may increase based on education and/or experience
• Salaried, Exempt position: Standard biweekly salary paid throughout the entire year, including summer months
• Work hours are between 7:30AM and 4:30PM based on assigned center; Schedule is based on the school year and does not require work during the summer months 
• Positions available in Dauphin and Cumberland counties

Benefits:

• Knowing you make a difference everyday
• Competitive benefits package including medical, dental, vision, 401K and more
• Generous paid time off program
• Mileage reimbursement
• Extensive training and learning opportunities
• Career development and advancement opportunities

• Tuition reimbursement available per eligibility requirements

Minimum Requirements:

• Associate’s degree in early childhood education or a related field with coursework equivalent to a major in early childhood education (Please include a copy of transcript if degree is in a related field)
• Experience working with young children
• Intermediate computer skills, ability to use Microsoft Word, Outlook and learn web based systems
• Valid driver’s license and access to properly insured vehicle, or public transportation
• Successful completion of pre-employment process, including Criminal History, MVR, Child Abuse and FBI clearances

Preferred Qualifications:

• Bachelor’s or master’s degree in early childhood education or related field
• Bi/multi – lingual
• Participation in Head Start or Early Head Start

Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.