Total 19 Manager level Health / Beauty / Fitness job vacancies in Kingston Upon Thames, KT1 1QN

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide. We encourage personal development through our regular supervision and appraisal process and value those who are keen to develop and progress. Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull. Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day. As the successful candidate you must have a professional qualification i.e., nursing, occupational therapist or social worker, with substantial post registration experience as a qualified professional of which you will have recent experience working with clients within a secondary care mental health setting. The working hours are Monday to Friday 9am to 5pm. You may occasionally need to work flexibly outside regular office hours to respond to service user need. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

A Vacancy at Coventry and Warwickshire Partnership NHS Trust.


Neighbourhood Community Mental Health Team Manager - South Warwickshire

1 WTE

Full time, permanent role based in Leamington Spa and Stratford Healthcare

We currently have an exciting opportunity for a dynamic manager to lead our Community Mental Health Team.

You will be part of a management team including two other team managers, a clinical lead, deputy managers and social care team managers to provide excellent evidence based care to adults across south Warwickshire with secondary care mental health needs.

This team is proactive in embedding and utilising multidisciplinary roles to provide recovery and outcome focused interventions to service users, whilst meeting local and national targets.

The successful candidate will be an experienced mental health professional with knowledge and skills in leadership, managing staff, and be a team player committed to innovation and service development. The successful person will support the ongoing transformation. The candidate will be able to demonstrate their personal alignment with the Trust’s Values. You will establish relationships and communication links with their local neighbourhoods and primary care networks.

This role requires the ability to multitask; incorporating service development, operational and people management. Excellent communication and organisational skills are essential.



For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

You will be responsible for the day to day management of the team and will have experience in the leadership and supervision of clinical staff and have excellent knowledge of health and social care policy relating to the delivery of mental health care.

As the Team Manager you will be expected to input into service evaluations and audits as well as carry out the managerial responsibilities of appraisals, managing sickness/absence and training for staff. Innovation and a creative approach are encouraged and being a positive role model is essential. The team consists of a number of professionals which include nurses, social workers, AMHPs, occupational therapists and psychologists some of whom you will be expected to line manage directly. The service is split into Leamington Spa and Stratford areas with bases in each area, however staff work across all bases as required. As a manager you will be responsible for a defined number of Primary Care Networks.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

We encourage personal development through our regular supervision and appraisal process and value those who are keen to develop and progress.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

As the successful candidate you must have a professional qualification i.e., nursing, occupational therapist or social worker, with substantial post registration experience as a qualified professional of which you will have recent experience working with clients within a secondary care mental health setting.

The working hours are Monday to Friday 9am to 5pm. You may occasionally need to work flexibly outside regular office hours to respond to service user need.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Wednesday 6 Nov 2024

Front of House Team Leader

Nuffield Health Kingston FWC | Reception | Permanent contract | Full time

Up to £28,040 per annum dependent on experience

40 hours per week

Our team in Kingston Fitness & Wellbeing Club currently have an internal opportunity for a Front of House Team Leader. Continue your journey with us whilst we'll support you to be your best.

About the Role

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience

• High quality client service interaction

• Strong resource management skills, including use of complex IT systems

• Ability to prioritise and deal with varied workload effectively

• Experience in administrative/office environment

• Ability to multi-task and work under pressure

• Proven self & team motivator

• Flexibility to cover staff absences & sickness

• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Front of House Team Leader

Nuffield Health Kingston FWC | Reception | Permanent contract | Full time

Up to £28,040 per annum dependent on experience

40 hours per week

Our team in Kingston Fitness & Wellbeing Club currently have an internal opportunity for a Front of House Team Leader. Continue your journey with us whilst we'll support you to be your best.

About the Role

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience

• High quality client service interaction

• Strong resource management skills, including use of complex IT systems

• Ability to prioritise and deal with varied workload effectively

• Experience in administrative/office environment

• Ability to multi-task and work under pressure

• Proven self & team motivator

• Flexibility to cover staff absences & sickness

• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Personal Trainer / Gym Instructor and Fitness Manager who has professional fitness qualifications (level 2 or 3 as a minimum), with management and teaching experience in the fitness industry is required to join a campus Fitness Centre in Kingston.


SALARY: Starting from £26,000 per annum + Benefits (see below)

LOCATION: Kingston upon Thames, South West London – 100% Site Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 hours per week


JOB OVERVIEW

We have a fantastic new job opportunity for a Personal Trainer / Gym Instructor and Fitness Manager who has professional fitness qualifications (level 2 or 3 as a minimum), with management and teaching experience in the fitness industry.

Working as the Personal Trainer / Gym Instructor and Fitness Manager you will be responsible for managing and the overall running of the fitness centre’s day to day operational requirements.

As the Personal Trainer / Gym Instructor and Fitness Manager you will also assist with the sales and marketing efforts, ensuring that all health and safety regulations are followed and generating new membership sales.


DUTIES

Your duties and responsibilities as the Personal Trainer / Gym Instructor and Fitness Manager will include:

• Sales – achieve new member sales, total membership, and income targets

• Membership retention – use initiative aimed at improving and maintaining member retention

• Centre Operations – the overall running of the fitness centre’s day to day operational requirements

• Marketing – increasing awareness and generating new membership sales

• Health and Safety – adherence to club and site H&S requirements


CANDIDATE REQUIREMENTS

• Professional fitness qualifications (level 2 or 3 as a minimum)

• Experience teaching fitness classes

• First aid qualification

• Effective communication and interpersonal skills are essential

• Management experience within the fitness industry is essential


COMPANY BENEFITS

• Competitive salary and pension plan
• Access to the Caboodle benefits platform
• Employee discounts
• Gym membership
• 20 days annual leave, plus bank holidays


You must have evidence of the right to work in the UK for this role. The company can only consider applicants who are settled in the UK. There is no relocation package with this job role.

The company does not discriminate on age, gender, race, colour, religion, disability, or sexual orientation.

In Promoting Equal Opportunities, the company welcomes applications from all community sections.


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12631

Full-Time, Permanent Fitness, PT Management Jobs, Careers and Vacancies. Find a new job and work in Kingston upon Thames, South West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

Fitness Club | Health Club

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Operations Manager

Nuffield Health Sunbury FWC | Management | Permanent contract | Full time

Up to £37,000 per annum depending on experience

40 hours per week

Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation?

As an Operations Manager at our Sunbury club, you'll bring an operational background in the leisure or hospitality industry. You're a National Pool Lifeguard Qualified Assessor with a track record in managing performance, improving potential and leading teams. Ideally, you hold a health and safety qualification.

As an Operations Manager, you will:

• Ensure we meet health and safety legislation, and internal audit requirements

• Support the General Manager with technical support and guidance

• Continually improve site standards

• Embed a sales mentality into the duty management and reception teams

• Nurture our teams' confidence and pride to help them promote our services to members

• Recruit and develop the colleagues that will help us deliver our quality and commercial goals

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

General Manager - Fitness and Wellbeing Club
Nuffield Health Kingston FWC | Fitness & Wellbeing Club | Permanent | Full time
Up to £56,000.00 per annum depending on experience
40 hours per week

We're here to help people enjoy a healthier future. We keep our business in peak condition, too. That's why we're looking for a leader who can make sure our finances, policies and procedures stay in great shape. If you're passionate about exceptional customer service and you know how to drive commercial success, it starts with you.

As a General Manager at our Kingston club, you'll brings a good understanding of brands and you'll relish the opportunity to develop ours in the local market. With high levels of drive and integrity, you believe in the value of clarity, transparency and fairness. You have experience in management, motivating others and generating sales.

As a General Manager, you will:

• Ensure the effective day-to-day management of the club and take full profit and loss responsibility

• Live our brand values of independence, enterprise, passion and caring

• Believe in the value of fitness and healthy lifestyles, understanding how they impact wellbeing

• Inspire and motivate our teams to keep on making sales and improving customer satisfaction

• Solve financial, client sales and people management challenges

• Introduce new operational and sales strategies and positively impact results

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From our cycle to work scheme to online GP appointments, financial wellbeing support and free gym membership. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Operations Manager

Nuffield Health Sunbury FWC | Management | Permanent contract | Full time

Up to £37,000 per annum depending on experience

40 hours per week

Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation?

As an Operations Manager at our Sunbury club, you'll bring an operational background in the leisure or hospitality industry. You're a National Pool Lifeguard Qualified Assessor with a track record in managing performance, improving potential and leading teams. Ideally, you hold a health and safety qualification.

As an Operations Manager, you will:

• Ensure we meet health and safety legislation, and internal audit requirements

• Support the General Manager with technical support and guidance

• Continually improve site standards

• Embed a sales mentality into the duty management and reception teams

• Nurture our teams' confidence and pride to help them promote our services to members

• Recruit and develop the colleagues that will help us deliver our quality and commercial goals

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

General Manager - Fitness and Wellbeing Club
Nuffield Health Kingston FWC | Fitness & Wellbeing Club | Permanent | Full time
Up to £56,000 per annum depending on experience
40 hours per week

We're here to help people enjoy a healthier future. We keep our business in peak condition, too. That's why we're looking for a leader who can make sure our finances, policies and procedures stay in great shape. If you're passionate about exceptional customer service and you know how to drive commercial success, it starts with you.

As a General Manager at our Kingston club, you'll brings a good understanding of brands and you'll relish the opportunity to develop ours in the local market. With high levels of drive and integrity, you believe in the value of clarity, transparency and fairness. You have experience in management, motivating others and generating sales.

As a General Manager, you will:

• Ensure the effective day-to-day management of the club and take full profit and loss responsibility

• Live our brand values of independence, enterprise, passion and caring

• Believe in the value of fitness and healthy lifestyles, understanding how they impact wellbeing

• Inspire and motivate our teams to keep on making sales and improving customer satisfaction

• Solve financial, client sales and people management challenges

• Introduce new operational and sales strategies and positively impact results

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From our cycle to work scheme to online GP appointments, financial wellbeing support and free gym membership. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Operations Manager

Nuffield Health Sunbury FWC | Management | Permanent contract | Full time

Up to £37,000 per annum depending on experience

40 hours per week

Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation?

As an Operations Manager at our Sunbury club, you'll bring an operational background in the leisure or hospitality industry. You're a National Pool Lifeguard Qualified Assessor with a track record in managing performance, improving potential and leading teams. Ideally, you hold a health and safety qualification.

As an Operations Manager, you will:

• Ensure we meet health and safety legislation, and internal audit requirements

• Support the General Manager with technical support and guidance

• Continually improve site standards

• Embed a sales mentality into the duty management and reception teams

• Nurture our teams' confidence and pride to help them promote our services to members

• Recruit and develop the colleagues that will help us deliver our quality and commercial goals

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

We are currently seeking an interim Senior Brand Manager, to work with our global FMCG client U/L, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months, requiring 36.25 hours per week to start ideally ASAP, Monday to Friday. Compensation for this role is competitive, paying up to £70,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Main Purpose of the Job:

The Beauty & Wellbeing (B&W) division at U/L houses iconic and loved Hair & Skin Care brands. This role will focus on TRESemme, Simple, Vaseline & Shea Moisture. PR and Influencer Marketing is a critical pillar in brand marketing plans to drive brand equities, engagement, and overall business objectives.

U/L Beauty & Wellbeing UK is looking for a Senior Brand Manager Marketing expert to drive the use of the voice of others to amplify brand messages to authentically build credibility and trust with its audience to drive business and communications goals.

This role is hyper focused on execution of:

1. TRESemme, Simple, Vaseline and Shea Moisture external communications, PR & Influencer Marketing in the UK.
2. Executing the integrated communications plans for both brands including events
3. Building relationships with stakeholders in the market
4. Leveraging knowledge / experience of beauty/hair and the cultural landscape is a must.
5. Partnering with the local brand marketing and media teams, and global PR & Influencer teams to deploy specific plans and assets in market
6. Managing annual PR and Influencer Marketing budgets
7. Managing PR and Influencer marketing agencies
8. Leading the PR & Influencer measurement and in-market optimization
9. Setting KPIs for PR and influencer marketing programs in the market
10. Maintaining strong media contacts and being the external-facing PR and Influencer marketing expert.
11. Manage local issues & risk

Role Overview, Responsibilities and Skills/Experience/Qualifications:

• An expert in PR, communications and influencer marketing (6-8 years of experience either at an agency and/or in-house), with perfect understanding of what does and does not work in PR and Influencer Marketing channels.
• A passionate beauty publicist and influencer marketer who is able to create and pitch compelling stories to deliver maximum earned coverage across earned and paid channels. Must be knowledgeable / expert in multicultural beauty and hair and the cultural landscape.
• A relationship builder with media that has a network of existing media contacts with consumer and trade beauty print and online media, and broadcast outlets
• A self-starter who is obsessed with tangible business results, OKRs and pioneering new models - pushing the boundaries of what it takes to land impactful PR and influencer content (that drives engagement and ultimately sales)
• Ability to see all the priorities across the total brand to deliver the most optimal annual execution across PR and influencer marketing with breakthrough results
• A collaborator who thrives on working together with different teams and marketing specialties to execute programs with excellence and clarity
• Proven track record with executing resonant PR and influencer marketing programs in the UK
• A strategic executor that leverages the thinking skills to develop strong programmes for beauty brand campaigns and has an eye on cultural relevancy and purpose
• A strong business mindset focusing on what is needed to drive impact and business results for the brands
• Ability to work independently and own work/projects
• Be in control of risk & issues management - identify potential risks, mitigation, contribute to live issues management led by corporate comms incl. seeking the correct inputs from brand, R&D

Critical success factors:

• Strategic thinking combined with strong bias for execution
• Knowledge/experience in multicultural beauty/hair and the cultural landscape
• Relationship builder and publicist
• Brand PR crafting
• Social Influencer content expert and management
• On top of cultural, beauty, and lifestyle trends
• Strong storyteller (verbal and written skills)
• Strong ability to influence and manage stakeholders
• Understands the dynamics of building and managing reputation
• Channel management knows how to build, maintain and evaluate external channels including social media
• Good knowledge of the UK media landscape
• Communications generalist, with an all-round excellent working knowledge of the various disciplines of communications such as media/public relations, social media/digital and issues management

At ManpowerUK we are dedicated to fostering a highly diverse workforce and cultivating an inclusive culture where everyone feels valued, heard, and empowered to reach their full potential. We are recognised as a Disability Confident Leader, affirming our commitment to helping individuals with disabilities secure and retain meaningful employment. To hear more about our Diversity, Equity, Inclusion and Belonging initiatives - please visit our website.

We have a new and exciting opportunity to join our NHS 111 Mental Health First Responder Service as a Team Leader.
Within the service you will provide effective leadership, people management and expert knowledge to the 111 Mental Health Advisor team.
You will also work closely with the Service Manager in the operational delivery of the service ensuring it meets national guidance and local key performance indicators
The working hours will be mainly Mon-Fri, 9 – 5, however there will be some requirement to provide support out of hours, evenings, weekends across the 24/7 period.
About the role

Manage a team of 111 Mental Health Advisors (including recruitment, resourcing and planning) within the 111 MHFRS Contact Centre providing a single high quality point of access to the Mental Health First Response Service.
Provide Facilitation, and coordination of the MHFRS pathway and efficiently processing enquiries from patients, carers and external agencies in relation to process and general enquiries to support the service.
Support the Service Manager with reviews of administration systems and processes to ensure quality, adapt and implement changes and updates where needed to meet a variety of needs, coordinating with clinical and administrative staff to establish and streamline administrative processes across all pathways identified.
Support the Service Manager to embed expected patient care standards ensuring they are achieved and maintained in all aspects of administration work and communications to support the patient.
Provide a point of contact for patient complaints/incidents, reviewing and actively seeking to resolve, escalating to the Service Manager as required.
Support with the ongoing training and development needs within the 111 Mental Health Advisor Teams, with the ability to complete 121s, Appraisals, Probation Reviews and Absence Management meetings.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

About you

Demonstrable experience of managing teams and associated HR processes
Demonstrable experience of meeting agreed performance targets
Demonstrable experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities
Demonstrable experience gained in an administrative or contact centre setting
Significant experience gained in a customer service setting
Demonstrable experience of complaints management
Understanding of NHS 111
Understanding of Mental Health Crisis Services
Awareness of care pathways
Understanding of GDPR
Developed communication skills, orally and in writing
Developed relationship building skills
Developed interpersonal skills
Developed presentational skills
Developed IT skills including Office 365

What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

We have a new and exciting opportunity to join our NHS 111 Mental Health First Responder Service as a Team Leader.
Within the service you will provide effective leadership, people management and expert knowledge to the 111 Mental Health Advisor team.
You will also work closely with the Service Manager in the operational delivery of the service ensuring it meets national guidance and local key performance indicators
The working hours will be mainly Mon-Fri, 9 – 5, however there will be some requirement to provide support out of hours, evenings, weekends across the 24/7 period.
About the role

Manage a team of 111 Mental Health Advisors (including recruitment, resourcing and planning) within the 111 MHFRS Contact Centre providing a single high quality point of access to the Mental Health First Response Service.
Provide Facilitation, and coordination of the MHFRS pathway and efficiently processing enquiries from patients, carers and external agencies in relation to process and general enquiries to support the service.
Support the Service Manager with reviews of administration systems and processes to ensure quality, adapt and implement changes and updates where needed to meet a variety of needs, coordinating with clinical and administrative staff to establish and streamline administrative processes across all pathways identified.
Support the Service Manager to embed expected patient care standards ensuring they are achieved and maintained in all aspects of administration work and communications to support the patient.
Provide a point of contact for patient complaints/incidents, reviewing and actively seeking to resolve, escalating to the Service Manager as required.
Support with the ongoing training and development needs within the 111 Mental Health Advisor Teams, with the ability to complete 121s, Appraisals, Probation Reviews and Absence Management meetings.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

About you

Demonstrable experience of managing teams and associated HR processes
Demonstrable experience of meeting agreed performance targets
Demonstrable experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities
Demonstrable experience gained in an administrative or contact centre setting
Significant experience gained in a customer service setting
Demonstrable experience of complaints management
Understanding of NHS 111
Understanding of Mental Health Crisis Services
Awareness of care pathways
Understanding of GDPR
Developed communication skills, orally and in writing
Developed relationship building skills
Developed interpersonal skills
Developed presentational skills
Developed IT skills including Office 365

What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

Fitness and Wellbeing Manager
Nuffield Health Kingston Fitness & Wellbeing Club | Permanent | Full time
Up to £30,000 per annum depending on experience
40 hours per week

As the UK's largest Healthcare Charity, we need the right people to help us look after the nation's wellbeing. Now, we're looking for a strong team leader to help our colleagues do their best work. With a flair for managing performance, improving potential and training others to succeed, it starts with you.

As a Fitness & Wellbeing Manager at our Kingston Fitness & Wellbeing Club, you've previously worked as a personal or fitness trainer. You're qualified to REPs Level 3 or CIMSPA Practitioner level and you bring studio experience. You also have a track record of driving PT revenue, as well as designing fitness programmes for groups and individuals.

As a Fitness & Wellbeing Manager, you will:

• Take on a role that spans management, governance and sales of major services

• Report to the General Manager and look after multiple departments

• Oversee our fitness programming, from studio classes to personal training

• Oversee and drive our charitable programs with rehab specialists reporting in to you.

• Continually improve site standards and team performance

• Drive, develop and support your team to achieve ambitious targets

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a season ticket loan to online GP appointments, physiotherapy and financial wellbeing support - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. A informal discussion or visit is encouraged so please get in touch to arrange