Total 35 Manager customer service job vacancies in Human Resources category in Australia

Seeking an experience HR Manager (>5 years of HR managerial experience) that can assist with the following;

1. Forecast and prepare require manpower for business marketing, operations and sales needs

2. Handle all relevant HR interview, shortlisting, evaluating candidates and documentation

3. Build up a core internship pipeline and part timers core for daily operational needs

4. Able to understand the overall business needs, sub business units at different stage wthin this first week

5. Strengthen and automate existing HR related functions within the firm (all sub business units)

6. Be in charge of preparing and keeping control of documents (including, but not limited to employment contracts, terms and conditions, relevant submission to internship GRT program, payroll, grant applications, etc)

7. All other reasonable HR and business related matters

Require 15 hours per week. (*Initial phase may require more hours to learn about the firm's directions and business plans). Hourly rate based on Work deliverables and performance to be reviewed regularly.

Part time contract for service fee fixed at $1000/mth during probation, $1200/mth after probation. Probation 6 months.

Conversion to full time perm staff if performance meets expectations and business requirements may be available in future.

This is a remote work from home role primarily. Physical presence will be required in the office upon request by management or deemed necessary by your good self.

Candidates should possess the following knowledge;

• Familiar with Singapore labour law,
• MOM and relevant statutory boards guidelines
• Different work passes applications
• Personality test assessments
• Conducting interview to shortlist suitable personnel to drive company goals
• Being updated with latest hiring related grants and its application requirements
• Business analysis competancy
• Attention to details, hardworking, able to operate independently to deliver results

Interested candidates that meets the above requirements shall email your CV and cover letter to HR@illuminatingasia.com. We regret that only shortlisted candidates will be notified.

You may read up our company on www.illuminatingasia.com

Job Title: Strategic Recruitment Manager
Location: Slough
Salary:£340.94 Per Day PAYE
Contract:3 months temporary ongoing
Hours: Full time 9-5:30 p.m
About the Role

Are you passionate about finding and nurturing the right talent to drive organisational success? We are looking for a Strategic Recruitment Manager to lead and shape recruitment strategies at all levels, from entry roles to executive leadership. This role oversees both permanent and temporary hiring, as well as entry-to-work programmes, ensuring efficient and impactful resourcing across the organisation.
Key Responsibilities

• Design and deliver a strategic recruitment service to meet current and future skill needs.
• Establish recruitment standards, frameworks, and tools, including competencies and question banks, that align with organisational goals.
• Develop and implement inclusive recruitment training programmes.
• Drive recruitment strategies in collaboration with internal and external stakeholders to ensure a strong talent pipeline aligned with workforce plans.
• Lead initiatives to enhance diversity and inclusion in recruitment processes.
• Utilise data insights to continually refine recruitment practices and improve performance and outcomes, working closely with data analysts to shape strategies.
• Anticipate and address skill shortages by leading proactive market engagement and shaping talent attraction strategies to ensure a high-quality candidate experience from brand awareness to onboarding.
• Oversee senior leadership recruitment, ensuring a smooth, high-quality process for leadership hires.
• Manage supplier contracts for recruitment services, ensuring compliance with standards and driving continuous improvement in resourcing practices.
• Lead a high-performing recruitment team, fostering a culture that supports strategic decision-making and meets the organisation's resourcing needs.

About You

• Education & Qualifications: Bachelor's degree (RQF Level 6) with a CIPD qualification or equivalent.
• Professional Expertise: Extensive experience managing large-scale recruitment services, with strong knowledge of employment law in resourcing.
• Leadership: Proven ability to lead teams in a customer-focused, fast-paced environment.
• Strategic Vision: Skilled in process improvement, change management, and programme management, with the ability to interpret data and shape recruitment strategies.
• Interpersonal Skills: Excellent communication and relationship-building skills with a talent for influencing stakeholders.
• Technical Knowledge: Expert in recruitment methodologies, talent attraction, and current recruitment technologies.

What We Offer

• An opportunity to lead and influence recruitment strategy on an organisational level.
• A collaborative environment, with close partnerships across multiple teams.
• A role with direct impact on long-term resourcing and organisational goals.

ADMINISTRATION, HUMAN RESOURSES, CUSTOMER MAINTAIN, MANAGE ALL STAFF AND FOREIGN WORKERS, PAYROLL MANAGEMENT, HANDLING CUSTOMER AND VENDOR MANAGEMENT, HANDLING SALARY AND CPF SUBMISSION, SUPPORT TO ACCOUNTING DEPORTMENT AND HR MANAGEMENT, HANDLING AUDIT FILES AND SECRETARIAL SERVICES, WELL KNOW ACCOUNTING SOFTWARE DEPORT.

• handle employee relations matters, such as resolving conflicts, addressing grievances, and promoting a positive work environment.
• Develop and implement performance management systems to evaluate employee performance, provide feedback, and facilitate professional development.
• Identify training needs, design training programs, and coordinate employee development initiatives to enhance skills and knowledge.
• Ensure the organization complies with employment laws and regulations, and they stay updated on changes in legislation.
• Contribute to organizational success by aligning HR strategies with business objectives and participating in strategic planning initiatives.
• Promote a safe and healthy work environment by implementing health and safety programs and ensuring compliance with occupational health and safety regulations.

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held beginning to Mid October.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Wednesday 18 Sep 2024

The Supply Service are recruiting for a Human Resources Manager on behalf of a client based in Wrexham.

Full time / Part time hours available
Maternity Contract - September 2024 - July 2025
Experience within the sector is not required as skills are transferable

Our client are a vibrant childcare company that provides education & care to children and young people between the ages of 7 years & 18 years. They believe all children and young people have the right to a voice and the opportunity to create the best future for themselves. Regardless of the difficulties they have endured and continue to endure, they deserve quality care and education that will equip them to make choices that change their lives for the better. Full specialist training, support and continued personal development is available.

Responsibilities include:

To work corporately, collaboratively and in keeping with the ethos of the company.
Working as part of the Business Team, to ensure the Company complies with Employment Legislation and to deliver a robust, consistent HR function across all departments.
To lead and manage the efficient and effective operational provision of the HR service within the Company.
To provide professional HR consultancy support and advice to the Executive, Senior Leadership Teams, Managers and Administrators
To provide line management support to those undertaking HR functions, including the provision of guidance and training on all HR related matters.
To maintain an up-to-date knowledge of employment legislation and regulatory matters.
To ensure compliance with employment legislation, Company policies and procedures.
Work proactively to prevent matters, wherever possible, escalating to formal process.
To ensure compliance with equality legislation, advising on measures to address inconsistencies to minimise the risk of the Company’s exposure to litigation and employment tribunal claims.
To keep Senior Managers informed of relevant HR issues, preparing, and presenting HR reports, as required
To manage recruitment processes, adhereing to Safer Recruitment guidelines
This is a great opportunity to build a career in the education & care industry and make a real difference to the lives of young people.

Benefits:

Relaced working environment
Flexible / remote working available - promoting work-life balance
Company events
Company pension
On-site parking
Referral programme

Successful applicants are required to attend an interview, complete safeguarding training & must undertake a full enhanced DBS check.

Job Summary

As a Senior Human Resource Manager in the Healthcare/Social Service sector, you will play a pivotal role in aligning human capital strategies with organizational goals. Your responsibilities will span from recruitment and talent management to employee relations and compliance within the unique context of healthcare or social service environments. You will be instrumental in fostering a positive workplace culture, ensuring regulatory compliance, and driving initiatives to attract, retain, and develop top talent.

Key Responsibilities:

1. Talent Acquisition:Develop and implement recruitment strategies to attract qualified professionals, including physicians, nurses, social workers, therapists, and administrative staff.
   Collaborate with department heads to forecast staffing needs and plan recruitment initiatives accordingly.
   Oversee the recruitment process, from job posting to candidate selection, ensuring a smooth and efficient experience for both candidates and hiring managers.
   Utilize innovative sourcing methods, such as social media recruitment, networking events, and partnerships with educational institutions.
   
2. Employee Relations and Engagement:Serve as a trusted advisor and mediator in employee relations matters, fostering a positive and inclusive work environment.
   Implement strategies to boost employee morale, satisfaction, and retention.
   Lead initiatives to recognize and reward employee contributions and achievements.
   Address employee concerns and conflicts promptly and impartially, promoting open communication and resolution.
   
3. Performance Management and Development:Develop and implement performance management systems to evaluate employee performance and facilitate professional growth.
   Provide guidance and support to managers in conducting performance evaluations, setting goals, and creating development plans.
   Identify training and development needs across the organization and coordinate relevant programs and initiatives.
   Foster a culture of continuous learning and skill enhancement to support employee career advancement.
   
4. Compliance and Regulatory Affairs:Stay abreast of relevant laws, regulations, and industry standards pertaining to healthcare or social service employment practices.
   Ensure compliance with federal, state, and local employment laws, including those related to equal employment opportunity, wage and hour, and workplace safety.
   Develop and implement policies and procedures to maintain compliance and mitigate legal risks.
   Conduct regular audits and assessments to monitor compliance and address any identified issues proactively.
   
5. Strategic Planning and Leadership:Collaborate with senior leadership to develop and execute human resource strategies aligned with organizational goals and objectives.
   Provide insights and recommendations on workforce planning, organizational structure, and talent management strategies.
   Participate in strategic planning sessions and contribute to the development of long-term business plans.
   Lead and mentor a team of HR professionals, fostering their growth and development.
   

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or related field; Master's degree preferred.
• Relevant experiences in Healthcare / Social Service Preferred

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held w/c 19.08.2024.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Thursday 1 Aug 2024

Job title - Recruitment and Resourcing Manager

Location - London E1 (50% office based)

Contract - Temporary basis for up to 6 months

Start Date - Asap

The Role Summary

We are seeking a Recruitment and Resourcing Manager to join our clients team on a temporary basis for up to 6 months. The successful candidate will be responsible for managing a team of eight recruitment professionals and ensuring the delivery of a customer-focused advisory and transactionl operational service throughout the employee life-cycle.

Your key duties within the role will include:

• Lead and manage the Recruitment and Resourcing Team, covering engagement, performance, setting expectations, driving improvement and change, and allocation of work in a fair and equitable way
• Provide a proactive, consultative recruitment service, advising and supporting on attraction strategies to fill volume and hard-to-fill roles, maximising the power of social media and advocacy, upskilling managers on the ATS, providing best-in-class candidate experience, and ultimately being accountable for the delivery of talent to meet demand
• Define and introduce recruitment KPIs to allow the team to create a baseline and then track progress and improvement throughout the journey of change and transformation
• Manage senior and specialist recruitment campaigns, support in defining a specification and process to deliver a new ATS, implementing direct sourcing tools and capabilities, identifying and implementing strategic relationships with advertising/job board partners, and helping to define and launch EVP and Employer branding
• Support the strategic review and design of the team to deliver fit for purpose structures within time and budgetary constraints

Key requirements

• CIPD qualified to current level 7 and MCIPD
• Significant experience of managing a recruitment and resourcing service that is customer and solution focused
• Experience of developing and implementing attraction strategies and policies to encourage a diverse range of applicants
• Experience of developing services, systems and processes that are customer-focused and achieve defined organisation/service outcomes
• Experience working in partnership with all levels of management with HR colleagues and internal and external agencies to effectively recruit the best talent

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Job Title: Assistant Resource Manager

Locations: London E20

Contract Type: 6 months temporary

Work Pattern: Monday-Friday 35 hours per week

Start Date: ASAP

The Role Summary

We are recruiting for an Assistant Resource Manager to join their Resourcing & Capability Team. The successful candidate will be responsible for day-to-day resource management processes, with a focus on supporting the contracting process in line with governance to support business requirements. The role also includes supporting headcount forecasting and controls; approval and implementation of requested HR changes and supporting senior stakeholders with the use of SmartCore to ensure records of current staff allocation are maintained.

Your key duties within the role will include:

• Support and maintain a strategic workforce plan for relevant business unit to forecast demand and supply requirements for the short, medium and longer term
• Assist in the coordination of resourcing plans with other resource managers to ensure the effective utilisation of labour and skills across the Engineering Directorate
• Assist in the identification of trends in workforce composition, liaising with HR Business Partners to develop action plans to mitigate any risks to the delivery of services
• Monitor metrics and key performance indicators in collaboration with the Analytics & Information Manager to enable the continuous improvement of resource management capability
• Support the development of discipline-specific training needs analysis and associated development plan on behalf of the relevant Profession Head
• Support the management of all associated SAP records and change approvals for own area
• Support the management of all staff competency records to ensure compliance with the needs of the company Engineering Governance and external regulatory requirements
• Act as a SAP Gatekeeper for the appropriate delivery area, managing organisation structure changes and maintaining accurate and consistent organisation charts
• Administer the recruitment process on behalf of Engineering, providing progress updates to managers

Key requirements

• Demonstrable experience of resource management and planning in a matrix environment
• Experience of administering staff recruitment processes
• Experience of using Visio for creation of org charts
• Experience of using Excel for recording, running queries and reporting of information
• Advanced Excel skills
• SAP experience
• Ability to understand and read contracts
• Cost management experience
• Excellent problem-solving skills with a proactive approach
• Attention to detail and ability to work with figures and spreadsheets

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Job Title: HR Shared Service Manager
Location: Onsite Wolverhampton
Job Summary:

The HR Shared Service Manager is responsible for overseeing the day-to-day HR administrative operations within the shared services environment. This role requires a high level of expertise in HR administration, exceptional organizational skills, and a proactive approach to problem-solving. The ideal candidate will lead a team of HR administrators, ensuring efficient and accurate processing of HR transactions, compliance with company policies, and continuous improvement of HR processes.

Key Responsibilities:
Leadership and Team Management:
Lead, mentor, and manage a team of HR administrators.
Coordinate workload distribution and ensure timely completion of tasks.
Conduct regular team meetings to communicate goals, updates, and best practices.

HR Administration:
Oversee and ensure the accuracy and efficiency of HR administrative processes including employee records, onboarding, offboarding, and employee data management.
Manage HRIS data entry and maintenance, ensuring data integrity and confidentiality.
Coordinate with payroll to ensure accurate and timely processing of employee compensation.
Process Improvement:
Identify and implement opportunities for process improvements and efficiencies within HR operations.
Develop and maintain standard operating procedures (SOPs) for HR administrative tasks.
Collaborate with HR leadership to optimize the use of HR technology and systems.
Compliance and Reporting:
Ensure compliance with all relevant employment laws and company policies.
Prepare and analyse HR reports to provide insights into HR metrics and trends.
Manage internal and external audits related to HR administration.


Employee Support:
Act as a point of escalation for HR administrative issues.
Provide guidance and support to employees and managers on HR policies and procedures.
Foster a positive and collaborative work environment with the wider HR team, Employee Relations, Talent, Learning & Development and Payroll.

Project Management:
Lead HR administrative projects and initiatives, ensuring alignment with overall HR strategy.
Coordinate with cross-functional teams to achieve project goals.

Qualifications:

5+ years of experience in HR administration, with at least 2 years in a supervisory or lead role.
Strong knowledge of HR processes, policies, and employment laws.
Proficiency in HRIS systems and Microsoft Office Suite.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information.

What We Offer:
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
· Competitive salaries
· Annual salary reviews every April
· 33 days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty
· Eligibility to join our Electric Vehicle Scheme
· Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes Personalised loans, advances and share schemes.
· Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to 2 x your annual salary
· Perks at Work – access to Discounts from 100’s of household names including Asda, Nike & John Lewis
· Health & wellbeing tools
· Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised.

Permanent, London, 5 dyas a week in office, hedge fund, £70-100DOE

Your new company

Working for one of the world's largest hedge funds inAUM, headquartered out of the US. Headcount circa 3,000, with this roles remitbeing EMEA focused.

Your new role
Reporting into the Head of HR Shared Services, being the SME for employee relations for a UK headcount of 900 front office. You'll be well versed in HR operations, with the ability to lead on complex ER cases.

• Fullgeneralist and operational remit across Europe - act as an advisor foremployees on all HR related queries and driver of core People Operationsworkflows
• Mobility &Onboarding including relocation, new EMEA offices, background checks,onboarding and visa
• Delivery of New HireOrientation for all EMEA employees; liaising with Legal and Compliance,Technology and Workplace colleagues on relevant training and all regulatory approved positions under SMCR
• Recruitment - Offerletters, salary negotiation, onboarding
• Compensation andBenefits - Partner with global compensation team, unique offer packages and allemployee benefits related issues
• Data and Risk -Monthly KPI reports for Remco and ExCo
• Employee relations -Lead investigations, performance and leavers
• Policy review andcreation
• Projects - lead on all HR projects i.e. setting up new entities globally

What you'll need to succeed

• Recent experience inHR Service Delivery / HR operations
• Experience infinancial services with most recent role being responsible for firm wide SMCR
• Workday experience aplus
• Ability to work 5 days a week - Liverpool Street / Moorgate

What you'll get in return
Private medical healthcare, free gym, life insurance,exclusive events for friends and family. Generous hedge fund bonus.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review. Further information Location: Home based with 1 day per week in our Head Office in Leamington Spa, occasional travel to BPAS units and also the London office for meetings and training Salary: £40,000 per annum. Shift Pattern: 36 Hours per week | Monday to Thursday 9am-5pm and Friday 9am-3.30pm Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status.

Your new company

Working for one of the world's largest hedge funds inAUM, headquartered out of the US. Headcount circa 3,000, with this roles remitbeing EMEA focused.

Your new role

• Fullgeneralist and operational remit across Europe - act as an advisor foremployees on all HR related queries and driver of core People Operationsworkflows

• Mobility &Onboarding including relocation, new EMEA offices, background checks,onboarding and visa

• Delivery of New HireOrientation for all EMEA employees; liaising with Legal and Compliance,Technology and Workplace colleagues on relevant training and all regulatory approved positions under SMCR

• Recruitment - Offerletters, salary negotiation, onboarding

• Compensation andBenefits - Partner with global compensation team, unique offer packages and allemployee benefits related issues

• Data and Risk -Monthly KPI reports for Remco and ExCo

• Employee relations -Lead investigations, performance and leavers

• Policy review andcreation

• Projects - lead on allHR projects i.e. setting up new entities globally

What you'll need to succeed

• Recent experience inHR Service Delivery / HR operations

• Experience infinancial services with most recent role being responsible for firm wide SMCR

• Workday experience aplus

• Ability to work 5 daysa week - Liverpool Street / Moorgate

What you'll get in return
Private medical healthcare, free gym, life insurance,exclusive events for friends and family. Generous hedge fund bonus.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.