Total 3 customer service job vacancies in Human Resources category in deal kent

Job title: HR Assistant (Learning and Development)
Location: Sevenoaks, TN13 (office based full time while training and then moves to hybrid working)
Start Date: ASAP
Contract Type: Fixed Term - 6 Months
Salary: £27,228 per year
Weekly Hours: 37 hours per week. Monday to Friday

Job Purpose

To undertake administrative duties on a range of HR services and activities, providing a high quality and customer focused service to all users

To ensure that the HR administration is kept up to date within the Learning and Development team and accurate to enable the smooth running of the department with the required information easily accessible by updating internal communications

Responsibilities

• Provide initial support to resolve learning and development queries, escalating as necessary.
• Enhance departmental administrative processes, maximizing available technology.
• Efficiently administer the L&D induction process for new starters.
• Manage the Learning Management System to ensure positive learning experiences and up-to-date content tailored to specific staff groups.
• Administer training requirements for bank workers, contractors, and board members, ensuring compliance and tracking.
• Collaborate with stakeholders to set up and administer regulatory training and new learning programs.
• Administer joining instructions, course evaluations, and feedback collation.
• Monitor training attendance and completion, ensuring timely reporting.
• Track and monitor L&D budget spend, process invoices, and escalate anomalies.
• Document department processes and procedures to an auditable standard.
• Ensure equal access to services and meet diverse customer needs.
• Role model organizational values.
• Undertake any other duties as required.

Experience

• Experience in providing administration services, preferably in learning and development.
• Demonstrated customer service excellence and ability to support self-service.
• Proven track record in maintaining and improving systems and processes.
• Familiarity with legislative requirements such as GDPR.
• Sound judgment in problem-solving and handling sensitive data.
• Strong written and verbal communication skills.
• Ability to build rapport and trust with customers.
• Effective prioritization and time management skills.
• Collaborative and flexible approach to work.
• Ability to interpret and follow policies and procedures.
• Commitment to ensuring equal access to services and meeting diverse needs.
• Competence in managing own learning and development.

Qualifications and Skills:

• Proficiency in Microsoft Office packages, particularly Excel.
• Confidence in learning and maximizing the use of in-house databases and systems.

Desirable:

• CIPD Level 3 qualification.
• Experience with Learning Pool or other Moodle-based Learning Management Systems (LMS).

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to Bradley.davies@servicecare.org.uk

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Job Title - Recruitment and Apprenticeship Officer

Location - Ashford Kent

Contract - Temp

Hours - 37

Role summary -

The Recruitment and Apprenticeship Officer will be responsible for managing the recruitment process for this company, from attraction to selection and offer stage, ensuring legal compliance throughout. The successful candidate will also lead on apprenticeships, managing the Apprenticeship Levy pot and promoting apprenticeships as a method of development for existing staff. Additionally, they will research and implement new government initiatives around youth employment and deliver the client's youth employment offering. The Recruitment and Apprenticeship Officer will also be the lead specialist for the client in Disclosure Barring Service, providing advice to managers.

Key Responsibilities:

• Manage the recruitment process, from attraction to selection and offer stage.
• Provide advice and guidance to managers, staff and members on recruitment and selection.
• Ensure recruitment takes place in a legally compliant manner.
• Lead on apprenticeships, managing the Apprenticeship Levy pot and promoting apprenticeships as a method of development for existing staff.
• Research and implement new government initiatives around youth employment and deliver the client's youth employment offering.
• Be the lead specialist for the client in Disclosure Barring Service, providing advice to managers.

Requirements:

• Significant experience in a recruitment and selection post within a busy in-house HR team
• Industry related qualification (CertIHR) (level 3 qualification)
• Good IT competence
• Proven track record of managing multiple priorities and deadlines.
• Excellent communication skills, especially written communication including creative writing skills.
• Effective organizational/time management skills
• Strong negotiation skills with the ability to make informed decisions and influence key stakeholders accordingly.
• Up to date knowledge of the candidate market in multiple areas of industry

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

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Accommodation Resource Support Officer
Maidstone
Homeless Service
Hybrid (3 days in office)
36 Hours (9-5, Mon to Fri)
3 Month temp to perm Contract
A local authority in Maidstone are recruiting for an Accommodation Resource Support Officer to support within the homelessness and temporary accommodation teams.

The Role
The focus of this Accommodation Resource Support Officer role is to provide an effective and professional customer orientated service to people experiencing housing difficulties and provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team.
This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.

The Candidate
To be considered for this Accommodation Resource Support Officer role, you must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.

The Contract
This Accommodation Resource Support Officer is a full time role, working 36 hours per week. The role is hybrid, allowing for two days working from home per week. The contract is for an initial 3 months, though this has a good chance of being extended or made permanent.

Referral Bonus
If this Accommodation Resource Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Accommodation Resource Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Accommodation Resource Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region

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