Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: January 2025

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering a range of rota's for you to choose from; opening hours are as follows:

Monday - Friday; 8am-8pm
Saturday; 8am-4pm

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

Summary

Do you have a degree or post graduate qualification in Human Factors, Psychology, Ergonomics, or a related discipline?

If so would you like to join a dynamic and supportive team who thrives on developing positive relationships across our business and the wider sector? If you are passionate about safety and enjoy problem solving this may be the right opportunity for you.

The nuclear industry is enjoying significant growth and investment, and therefore we are expanding our Human Factors team to meet the resulting demand. We are looking for Junior, Senior and Principal Human Factors Assessors to help NNL deliver a diverse portfolio of projects working at the forefront of science.

As a member of the Human Factors team, you will work in multi-disciplinary teams to define, implement, test, and justify the role operator in high hazard environments.

For all roles we require, as a minimum, you to have the ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).

The ideal Junior Human Factors Assessor should also have:

• Effective Communication Skills: You may interact with a range of stakeholders so clear concise communication is important. Whether it is explaining a point, presenting your findings, or writing reports your verbal and written skills will be important.
• Critical Thinking: You will be able to identify safety critical tasks and have a keen eye for detail to ensure they are optimised for human reliability.
• Self-Motivation: You be able to plan your diary / manage your own workload - the ideal candidate will be able to plan their work effectively so they can deliver to cost, quality and schedule.
• Previous Human Factors experience: While experience in a high hazard environment is ideal it is not a prerequisite, and we would welcome interest from Human Factors Assessors from other industries and those willing to develop new skills.

The ideal Senior or Principal Human Factors Assessor should also have:

• Great Communication Skills: You will meet a diverse range of stakeholders so you will be able to articulate compelling arguments, both verbally and in a written format, to people at all levels of the business.
• Critical Thinking: You will routinely apply systematic analytical techniques to direct the work that you or others do. You can be proportionate and apply pragmatism where required.
• Safety Management: You will work closely with specialist safety assessors so you will understand how radiological, chemotoxic and criticality safety cases are developed and implemented. You will support them to define appropriate human-based protections.
• Self-Motivation: You can work proactively and support others to do so. You will enjoy developing a folder of evidence to demonstrate that Human Factors has been appropriately integrated. You can maintain control over costs, delivery, and schedule.
• Developing Others: You will enjoy mentoring and developing junior members of the team.
• Expertise in Human Factors: You will have significant experience deploying Human Factors tools and techniques in other high hazard industries. You will have a good working knowledge of regulatory requirements and industrial standards. For Principal roles you should ideally have a national or international presence or reputation.

If you would like to know more about any of these roles please click on the appropriate link below:

• Junior Human Factors Assessor Salary up to £47,995 depending on experience
• Senior Human Factors Assessor Salary up to £72,704 depending on experience
• Principal Human Factors Assessor Salary up to £79,482 depending on experience

Why join us?

NNL isn't just a place where you can do career-defining work that makes a real-world impact. It's also a place where you'll feel appreciated and valued. We're creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We put your wellbeing first, we push you to reach your potential, and we do everything possible to help you feel safe, supported and inspired.

We also offer a range of employee benefits:

• Sector leading Family-Focused Policies: celebrate life events, including enhanced maternity and paternity leave and a week off for your marriage.
• NNL offers attractive pension plans. If you contribute 5%, NNL contributes 15%. Alternatively, if you choose not to contribute (0%), NNL will still contribute 10%.
• Annual Leave: Benefit from 25.5 days of leave, plus 4 extra days to be taken during Christmas shutdown, plus Bank Holidays.
• Reduced gym membership with discounts of up to 25% from 3,700 gym and leisure providers across the UK
• Company Bonus: Be rewarded for your contributions.
• Learning Opportunities: Enhance your skills through excellent development programmes.
• Employee Assistance: Access support for personal and professional challenges.
• Cycle to Work: Stay active and eco-friendly.
• Life Assurance: Ensure peace of mind for you and your loved ones.
• Enhanced Sick Pay Benefits: Receive support during illness or injury.
• Access to 'Mydiscounts' which has a range of special offers and discounts from more than 200 suppliers, including medical insurance and dental insurance.
• Health Care: Health savings plan which allows you to claim money back on visits to the dentist, optician and/or physiotherapist (limits apply).

About The Company

NNL is an incredible place to work. A place where people do things that have never been done before. A place where people push boundaries to further themselves, the business and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

Equality, Diversity and Inclusion

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures, providing reasonable adjustments as appropriate. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging and the ability to access to workplace in a way which works for you.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Summary

Do you have a degree or post graduate qualification in Human Factors, Psychology, Ergonomics, or a related discipline?

If so would you like to join a dynamic and supportive team who thrives on developing positive relationships across our business and the wider sector? If you are passionate about safety and enjoy problem solving this may be the right opportunity for you.

The nuclear industry is enjoying significant growth and investment, and therefore we are expanding our Human Factors team to meet the resulting demand. We are looking for Junior, Senior and Principal Human Factors Assessors to help NNL deliver a diverse portfolio of projects working at the forefront of science.

As a member of the Human Factors team, you will work in multi-disciplinary teams to define, implement, test, and justify the role operator in high hazard environments.

For all roles we require, as a minimum, you to have the ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).

The ideal Junior Human Factors Assessor should also have:

• Effective Communication Skills: You may interact with a range of stakeholders so clear concise communication is important. Whether it is explaining a point, presenting your findings, or writing reports your verbal and written skills will be important.
• Critical Thinking: You will be able to identify safety critical tasks and have a keen eye for detail to ensure they are optimised for human reliability.
• Self-Motivation: You be able to plan your diary / manage your own workload - the ideal candidate will be able to plan their work effectively so they can deliver to cost, quality and schedule.
• Previous Human Factors experience: While experience in a high hazard environment is ideal it is not a prerequisite, and we would welcome interest from Human Factors Assessors from other industries and those willing to develop new skills.

The ideal Senior or Principal Human Factors Assessor should also have:

• Great Communication Skills: You will meet a diverse range of stakeholders so you will be able to articulate compelling arguments, both verbally and in a written format, to people at all levels of the business.
• Critical Thinking: You will routinely apply systematic analytical techniques to direct the work that you or others do. You can be proportionate and apply pragmatism where required.
• Safety Management: You will work closely with specialist safety assessors so you will understand how radiological, chemotoxic and criticality safety cases are developed and implemented. You will support them to define appropriate human-based protections.
• Self-Motivation: You can work proactively and support others to do so. You will enjoy developing a folder of evidence to demonstrate that Human Factors has been appropriately integrated. You can maintain control over costs, delivery, and schedule.
• Developing Others: You will enjoy mentoring and developing junior members of the team.
• Expertise in Human Factors: You will have significant experience deploying Human Factors tools and techniques in other high hazard industries. You will have a good working knowledge of regulatory requirements and industrial standards. For Principal roles you should ideally have a national or international presence or reputation.

If you would like to know more about any of these roles please click on the appropriate link below:

• Junior Human Factors Assessor Salary up to £47,995 depending on experience
• Senior Human Factors Assessor Salary up to £72,704 depending on experience
• Principal Human Factors Assessor Salary up to £79,482 depending on experience

Why join us?

NNL isn't just a place where you can do career-defining work that makes a real-world impact. It's also a place where you'll feel appreciated and valued. We're creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We put your wellbeing first, we push you to reach your potential, and we do everything possible to help you feel safe, supported and inspired.

We also offer a range of employee benefits:

• Sector leading Family-Focused Policies: celebrate life events, including enhanced maternity and paternity leave and a week off for your marriage.
• NNL offers attractive pension plans. If you contribute 5%, NNL contributes 15%. Alternatively, if you choose not to contribute (0%), NNL will still contribute 10%.
• Annual Leave: Benefit from 25.5 days of leave, plus 4 extra days to be taken during Christmas shutdown, plus Bank Holidays.
• Reduced gym membership with discounts of up to 25% from 3,700 gym and leisure providers across the UK
• Company Bonus: Be rewarded for your contributions.
• Learning Opportunities: Enhance your skills through excellent development programmes.
• Employee Assistance: Access support for personal and professional challenges.
• Cycle to Work: Stay active and eco-friendly.
• Life Assurance: Ensure peace of mind for you and your loved ones.
• Enhanced Sick Pay Benefits: Receive support during illness or injury.
• Access to 'Mydiscounts' which has a range of special offers and discounts from more than 200 suppliers, including medical insurance and dental insurance.
• Health Care: Health savings plan which allows you to claim money back on visits to the dentist, optician and/or physiotherapist (limits apply).

About The Company

NNL is an incredible place to work. A place where people do things that have never been done before. A place where people push boundaries to further themselves, the business and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

Equality, Diversity and Inclusion

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures, providing reasonable adjustments as appropriate. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging and the ability to access to workplace in a way which works for you.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Your new company
Your New Company is a successful, award-winning construction company based in Cumbria. Established over 50yrs ago, the company has grown into a leading contractor for building, civil, and mechanical engineering projects throughout Cumbria, Lancashire, North of England, and Southern Scotland. They are known for their high-quality construction, attention to detail, and customer-focused service, delivering projects across a broad range of sectors including commercial, industrial, education, and housing.
Your new role
About the Role: My client are seeking an experienced and highly motivated Senior Quantity Surveyor to join their team in Cumbria. The successful candidate will play a crucial role in managing all costs relating to building and civil engineering projects, from the initial calculations to the final figures. You will seek to minimise the cost of a project and enhance value for money while still achieving the required standards and quality.
Key Responsibilities:
Prepare tender and contract documents, including bills of quantities.Perform risk, value management, and cost control.Undertake cost analysis for repair and maintenance project work.Assist in establishing a client's requirements and undertake feasibility studies.Perform cost control and cost benefit analysis.Advise on procurement strategy.Prepare and analyse costings for tenders.Allocate work to subcontractors.Provide advice on contractual claims.Analyse outcomes and write detailed progress reports.Value completed work and arrange payments.Maintain awareness of the different building contracts in current use.Understanding the implications of health and safety regulations.
What you'll need to succeed

Proven experience as a Quantity Surveyor in the construction industry.Strong knowledge of construction processes and materials.Excellent numerical and IT skills.Strong communication and negotiation skills.Ability to work under pressure and meet deadlines.Professional qualification in Quantity Surveying or a related field.
What you'll get in return
Competitive salary and benefits package.Opportunities for career progression.Supportive and collaborative work environment.Ongoing professional development and training.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your New Company is a successful, award-winning construction company based in Cumbria. Established over 50yrs ago, the company has grown into a leading contractor for building, civil, and mechanical engineering projects throughout Cumbria, Lancashire, North of England, and Southern Scotland. They are known for their high-quality quality construction, attention to detail, and customer-focused service, delivering projects across a broad range of sectors including commercial, industrial, education, and housing.
Your new role
My client are seeking a highly skilled and experienced Commercial Manager to join their team in Cumbria. The successful candidate will play a crucial role in overseeing and managing all commercial aspects of their construction projects, ensuring they are completed on time, within budget, and to the highest standards.
Key Responsibilities:

Lead and manage the commercial team, providing guidance and support.Develop and implement commercial strategies to achieve business objectives.Prepare and manage project budgets, forecasts, and financial reports.Negotiate contracts with clients, suppliers, and subcontractors.Monitor project progress and ensure compliance with contractual terms.Identify and mitigate commercial risks.Foster strong relationships with stakeholders, including clients, suppliers, and regulatory bodies.
What you'll need to succeed
Proven experience as a Commercial Manager in the construction industry.Strong knowledge of construction contracts, law, and regulations.Excellent negotiation, communication, and leadership skills.Ability to manage multiple projects and priorities effectively.Proficiency in financial management and reporting.Relevant degree or professional qualification in construction management, quantity surveying, or a related field.
What you'll get in return
Competitive salary and benefits package.Opportunities for professional development and career progression.Supportive and collaborative work environment.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join Our One Great Team at Lakeland Haven as a Recruitment Assistant!

Are you passionate about connecting people with the right opportunities? We're looking for a dedicated Recruitment Assistant to join our team and play a key role in supporting our recruitment efforts.

As a Recruitment Assistant, you will:

Coordinate the Full Recruitment Cycle: From advertising job vacancies and screening applications to scheduling interviews and onboarding new employees.

Partner with Hiring Managers: Work closely with department leaders to understand staffing needs and ensure a seamless hiring process.

Talent Screening: Review applications, conduct initial screenings, and present qualified candidates to hiring managers.

Candidate Experience: Ensure candidates have a positive experience by providing timely feedback, clear communication, and support throughout the hiring process.

Local Recruitment Campaigns: Assist in organising and managing recruitment campaigns, talent pipelines, and outreach efforts to attract top talent locally and regionally.

Support New Starters: Help facilitate the onboarding process, including scheduling inductions, and ensuring new team members feel welcomed and supported from day one.

Recruitment Administration: Maintain accurate records, support the People Administrator with administrative tasks, and ensure all recruitment documentation is organised and up to date.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Working Hours and Pay Rates: Permanent contract, 40 hours per week over 5 days – up to £11.44 per hour depending on age. We aim to offer flexibility where we can with full or part time hours.

Experience and Qualifications
You may already be an In-house Recruitment Coordinator or have experience as a Recruitment Administrator which is great! All we are looking for is…

- Excellent verbal and written communication skills
- Experience of high-volume recruitment in hospitality or retail
- A flexible, proactive, and hands-on approach with the ability to take ownership of a task or project and see through to completion
- The ability to complete work with accuracy with attention to detail.
- Be driven and able to multi-task under pressure

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job DetailsJoin Our One Great Team at Lakeland Haven as a Recruitment Assistant!

Are you passionate about connecting people with the right opportunities? We're looking for a dedicated Recruitment Assistant to join our team and play a key role in supporting our recruitment efforts.

As a Recruitment Assistant, you will:

Coordinate the Full Recruitment Cycle: From advertising job vacancies and screening applications to scheduling interviews and onboarding new employees.

Partner with Hiring Managers: Work closely with department leaders to understand staffing needs and ensure a seamless hiring process.

Talent Screening: Review applications, conduct initial screenings, and present qualified candidates to hiring managers.

Candidate Experience: Ensure candidates have a positive experience by providing timely feedback, clear communication, and support throughout the hiring process.

Local Recruitment Campaigns: Assist in organising and managing recruitment campaigns, talent pipelines, and outreach efforts to attract top talent locally and regionally.

Support New Starters: Help facilitate the onboarding process, including scheduling inductions, and ensuring new team members feel welcomed and supported from day one.

Recruitment Administration: Maintain accurate records, support the People Administrator with administrative tasks, and ensure all recruitment documentation is organised and up to date.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool 
- Up to 50% Discount off food on Park and 20% discount in our shops 
- Opportunity to use our Corporate Box at the O2 Arena 
- Fantastic Discounts with many national Brands & Retailers 
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels 
- Reward & Recognition Schemes 
- Training and development opportunities including fully funded qualifications 
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Working Hours and Pay Rates: Permanent contract, 40 hours per week over 5 days – up to £11.44 per hour depending on age. We aim to offer flexibility where we can with full or part time hours.

Experience and Qualifications 
You may already be an In-house Recruitment Coordinator or have experience as a Recruitment Administrator which is great! All we are looking for is…

- Excellent verbal and written communication skills
- Experience of high-volume recruitment in hospitality or retail
- A flexible, proactive, and hands-on approach with the ability to take ownership of a task or project and see through to completion
- The ability to complete work with accuracy with attention to detail.
- Be driven and able to multi-task under pressure

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Your new company
You will be working for a social housing organisation in Cumbria
Your new role
Your role will predominantly be completing stock condition surveys on social housing properties. You may also be assisting with surveying properties for repairs and damp and mould
What you'll need to succeed
They will consider any of the following- a full degree is NOT required
1) A Building Surveyor/ Quantity Surveyor/ Project Manager on their final year of their degree apprenticeship2) A Graduate Building Surveyor/ Quantity Surveyor/ Project Manager without any hands on experience. You may have completed your degree but have struggled to secure your first degree related position.3) A candidate with experience working in the construction sector- you may have worked as a site manager/ maintenance manager etc. A qualification is not required.
ESSENTIAL
1)YOU MUST HAVE A DRIVING LICENSE AND YOUR OWN VEHICLE2) YOU MUST LIVE WITHIN A COMMUTABLE DISTANCE OF KENDAL, CUMBRIA.What you'll get in return
Starting salary £27,887 then £30,975 when you complete your 6 month probation period
25 days holiday plus bank holidays
up to 14% employer pension contribution
45p per mile
Flexible working hours
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Governmental nuclear organisation.
Your new role
As the Communications Officer, you will coordinate communications for NWS, supporting the Community Engagement team and Operations portfolio. Your role ensures alignment with organisational activities, creating impactful content for local audiences. You will also support community forums to enhance the company's reputation.Responsibilities

• Develop and execute communication plans.
• Lead the quarterly external newsletter.
• Manage the website and internal content.
• Foster community relations and public relations initiatives.
• Contribute to the electronic media calendar.
• Prepare presentations and coordinate media activities.
• Manage the image library and produce stakeholder materials

What you'll need to succeed

• Relevant experience working in a communications role
• A strong understanding of the local/regional media and political landscape
• Excellent copywriting skills
• Experience of communicating complex messages to multiple stakeholders

Desirable

• Communications experience in the nuclear sector

What you'll get in return

• 25.5 days leave (+ bank holidays)
• Bonus scheme
• Pension up to 13.5%
• Cycle to work
• Health benefits

+ much more
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a Housing Association that has a stock located in central Cumbria
Your new role
As a Property Officer you will work as part of the Asset Team. Within this role you will manage and deliver investment projects, provide technical expertise, and support the management and life cycle of the HA's Assets.
You will have experience of working within a similar industry along with specific knowledge of the construction industry, building techniques and materials, managing contractors and health and safety legislation.
The ideal candidate will have experience of working on capital projects and will be working closely with the Asset Manager and wider property team including Repairs Maintenance and Compliance. You will have day to day responsibility for capital projects such as replacement of kitchens, bathrooms, roofs, doors and windows.What you'll need to succeed
You will have experience working in a social housing setting as part of the construction/ property team
What you'll get in return
Salary £36,321
37 hours per week
Flexi time
28 days holiday plus bank holidays
Up to 10% employer pension contribution
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: 2nd December 2024

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for 37.5 hours with the option of 2 shift patterns:

​Option 1: ​Week 1: Monday - Friday, 9am-5pm Week 2: Monday - Friday, 10am-6pm + Saturday 8am-4pm (1 weekday rest day) Week 3: Monday - Friday, 12pm-8pm Week 4: Monday - Friday, 8am-4pm Option 2:

​Week 1: Monday - Thursday, 8am-5pm + Friday, 8am-12pm Week 2: Monday - Friday, 9am-6pm + Saturday 10am-2pm (1 weekday rest day) Week 3: Monday - Thursday, 9am-8pm + Friday, 9am-1pm Week 4: Monday - Friday, 11am-8pm + Saturday 11am-3pm (1 weekday rest day)

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest