Total 8 Human Resources job vacancies in Milton Keynes, Home Counties, MK6 2AN

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Commercial Sales Executive Vacancy - Milton Keynes
Salary: £25,000 basic, OTE £45,000 (uncapped earning potential)
Working hours: Monday to Friday 8:45 - 17:30, Saturday mornings on rota in return you would get a morning or afternoon back in the week.

My client is recruiting for a Commercial Sales Executive for their showroom located in Milton Keynes. They are part of a nationwide company with fantastic benefits and performance incentives.

Fantastic benefits Commercial Sales Executive package includes:

• 22 days annual leave
• Reward and recognition scheme
• Discounted Parts / Service scheme

Commercial Sales Executive role:

• To help and advise customers make the right choices when choosing a vehicle
• To discuss finance options with the customer
• To work closely with the Sales Manager to achieve targets

Commercial Sales Executive Requirements:

• We are ideally looking for someone with Commercial experience however this is not essential
• At minimum you must have at least four years of car sales experience to be considered
• Full driving licence

All applications will be treated with the utmost confidentiality

INDSE

Vacancy reference: OC18984

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Customer Service Advisor (Service Care)
Department: Customer Operations
Location: Tongwell, Milton Keynes - fully office based
Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Duration: 6 months initially
Rate: £12 per hour (PAYE)

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.

What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Sales Executive Vacancy - Milton Keynes
Salary: £25,000 basic, OTE £45,000 (uncapped)
Working hours: Monday to Friday 8:30am - 6:00pm (Day off in the week), 2 in 3 Saturdays 9am - 5pm and 1 in 3 Sundays 10am - 4pm.

My client is recruiting for a Sales Executive for their showroom located in Milton Keynes. They are part of a nationwide company with fantastic benefits and performance incentives.

Fantastic benefits Sales Executive package includes:

• 22 days annual leave
• Reward and recognition scheme
• Discounted Parts / Service scheme

Sales Executive role:

• To help and advise customers make the right choices when choosing a vehicle
• To discuss finance options with the customer
• To work closely with the Sales Manager to achieve targets

Sales Executive Requirements:

• Must have at least two years of experience in car Sales
• Full clean driving licence

All applications will be treated with the utmost confidentiality

INDSE

Vacancy reference: OC18861

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

An exciting opportunity for a permanent L&D Advisor - Facilitator. Do you thrive in an environment that values continuous learning and development? My client is seeking a commercial and experienced Learning & Development (L&D) Facilitator to join their dedicated team.About the Role:As an L&D Facilitator, you will play a pivotal role in fostering a culture of continuous learning across their residential homes. You will deliver engaging and interactive training, support home-based coaching initiativees, and collaborate with key stakeholders to ensure their colleagues have the skills and knowledge to deliver the highest standard of care to their residents. Your contribution will directly impact the professional development of our teams and improve the quality of care they provid.Key Responsibilities:

• Facilitate dynamic, interactive learning sessions that inspire and empower care staff.
• Deliver training using diverse methods, including in-person workshops, virtual sessions, and blended learning approaches.
• Create inclusive, collaborative learning environments that encourage critical thinking and skill mastery.
• Provide one-on-one and group coaching to reinforce learning and promote professional growth.
• Build supportive relationships with residential homes to understand their unique learning needs and improve care delivery.
• Support and mentor colleagues in coaching roles within residential homes.
• Conduct Training Needs Analysis to identify gaps in skills and knowledge within residential homes.
• Collaborate with the L&D Manager and L&D team to design, develop, and implement tailored learning programs.
• Utilise instructional design expertise to create engaging and effective training materials.
• Evaluate the effectiveness of learning interventions through assessments, feedback, and performance metrics.
• Use data-driven insights to continuously enhance learning and development strategies, ensuring measurable improvements.
• Implement coaching strategies.

• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays, travel required to Milton Keynes, Bedfordshire, High Wycombe, and Oxfordshire.

Benefits:
£5,000 car allowance and company mileage claim back
Pension
Private Healthcare
Discounts portal
25 days holiday + bank holidays

About You:

• You must have experience as an L&D Advisor / Specialist who has managed the end-end L&D cycle, TNA, designing, developing, and delivering training programs, both in-person and virtually.
• You must hold a training qualification.
• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A great opportunity for a Payroll & Benefits Specialist with a growing organisation in Milton Keynes.

You will be responsible for payroll submissions and benefits, covering multiple countries working with an outsourced payroll provider.

Key Responsibilities:

• Partner with the Payroll Provider to manage monthly payroll for multiple countries.
• Collect necessary data for payroll and tax processing.
• Review and approve payroll data processed by the Payroll Provider.
• Oversee the monthly payment process with providers to ensure accurate processing of salaries, benefits, taxes, and other deductions.
• Serve as the main contact for queries.
• Handle year-end processes for each country, including preparation of P11D information.
• Ensure governance of monthly payroll, maintain up-to-date process notes, provide relevant training, and track progress.
• Act as the primary contact for benefit brokers, handling queries and renewals.
• Update Pensions and Benefits information with Providers for starters and leavers.
• Collaborate with external compensation providers for salary benchmarking data and annual salary review modelling.
• Generate reports for Finance.

Qualifications:

• Proven experience as a Payroll Specialist, managing the approval and submission of Payroll and managing Benefits.
• Experience covering payrolls for several countries across multiple countries would be advantageous.
• Strong understanding of local laws and regulations related to payroll and benefits.
• The ability to work both independently and as a team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk