Total 46 customer service job vacancies in Information Technology category in City of Preston, Lancashire, PR1 1DT

Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

• Define and implement a comprehensive IT service management strategy aligned with business goals
• Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
• Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
• Select, implement, and manage IT service management tools to optimise processes and workflows
• Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
• Establish and maintain service level agreements (SLAs) with internal and external stakeholders
• Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment

Your skills and experiences:

• Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
• Knowledge of industry best practices and emerging technologies in IT service management
• Strategic thinking: Aligning IT service management with business goals
• Leadership: Building and motivating a high-performing service management team
• IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
• Deep understanding of frameworks like ITIL and ITSM best practices
• IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below...

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

The selectee will serve as a Technical Security Investigator specializing in one of the following areas: Fire, Life-Safety, Hazmat; Chemical Biological Countermeasures; Electronics; Explosive Ordnance Disposal; or Technical Surveillance Countermeasures in the Office of Technical Development and Mission Support, Technical Security Division. Typical work assignments include:

• Installing, monitoring, maintaining, analyzing, and evaluating the latest known technologies (e.g. state of the art intrusion detection systems and devices) that may potentially be used by hostile entities, both domestic and abroad, either independent or as groups to penetrate the Agency sites or otherwise harm protectees; conducting routine security searches of protective and investigative locations to identify, detect, deter, and stop potential or actual threats involving hazardous materials, items, devices, persons, or unsafe environmental conditions; and advising senior Technical Security Investigators on potential violations and security deficiencies, matters that are not routine.
• Assisting in protective countermeasures and related law enforcement response planning duties; assisting in planning, organizing investigative tactics and techniques to assist with investigations of suspected criminal violations.
• Assisting in protective advances and conducting surveys and analyses; adjusting plans and schedules; and assisting in developing alternative strategies in response to delays, sudden and/or major changes in itineraries or the introduction of critical intelligence.
• Assisting in providing advice and assistance to U.S. Secret Service, White House Officials and representatives from other federal agencies and organizations on issues.

The work routinely requires long hours with minimal breaks and to be on call 24 hours a day. Must be able to operate in sensitive, real-time situations that may produce physical and emotional stress. Required to work in environments that involve risks of unknown hazards when performing protective searches of remote unsecured areas that may harbor unauthorized persons or environmental hazards, as well as the discomforts associated with working in hard to reach, dirty and hazardous areas of buildings, facilities and outside areas. You will not have control of the environmental conditions or schedule of operations; and will be required to be flexible to ensure mission completion. At times, you may be subjected to explosives handling and/or radio frequency (RF) exposure.

Apply for this exciting opportunity to directly impact the mission of the agency by providing operational support to protective operations and criminal investigations through the identification, fielding and monitoring of unique or specially tailored equipment necessary to provide protective countermeasures, document criminal activity and acquire criminal target location.

• Serving as a geographical area technical coordinator.
• Providing technical leadership and coordinating data collection, data quality control, handling and analysis for development, maintenance and use of ecological sites.
• Coordinating training, and overseeing work of state, field office, and soil survey office staffs.
• Collaborating with MLRA Soil Survey Offices in the assigned area to collect information for development, improvement and utility of Ecological Site Descriptions (ESDs)

As a Conservation Program Specialist your duties will include but are not limited to the following:

• Develops draft and final policy, regulations, and legislation that better provide management tools and guidance to program staff, resulting in more effective and efficient conservation delivery. This includes Federal Register documents and any other supporting material needed to support development of policy, regulations and other public notifications.
• Coordinate development and approvals of policy and regulatory packages for the program, providing technical expertise and process management with minimal supervision.
• Lead national teams and committees composed of regional office and field staff to obtain input into implementation of regulations, policies, and planning. These teams meet weekly and development of agendas, meeting notes, and teeing up issues for group discussions are imperative.
• Consult with the Department of Interior Solicitor's Office and Department of Justice on lawsuits and legal matters affecting Refuge System policies and regulations. Lead briefings on sharing Solicitor Office opinions to leadership and recommend a direction to proceed.

The selectee will serve as Data Scientist in the Office of Strategy, Planning, and Innovation. Typical work assignments include:

1. Consulting with stakeholders and customers to identify the appropriate data, methodological approach, and design to ensure proper data governance and records management.
2. Working with teams to develop electronic records products and definitions.
3. Assisting with observational analyses using software and/or programming languages to explore/group data, test hypotheses, predict outcomes, and inform decisions.
4. Analyzing and evaluating the effectiveness of data science projects, models and operations.
5. Employing diverse data science techniques including using appropriate analytical and statistical software to improve data quality for enhanced data driven decision making.
6. Articulating the findings of quantitative analysis and findings through data visualization and other interactive techniques to technical and non-technical audiences using narrative storytelling.

• Serving as a geographical area technical coordinator.
• Providing technical leadership and coordinating data collection, data quality control, handling and analysis for development, maintenance and use of ecological sites.
• Coordinating training, and overseeing work of state, field office, and soil survey office staffs.
• Collaborating with MLRA Soil Survey Offices in the assigned area to collect information for development, improvement and utility of Ecological Site Descriptions (ESDs)

Head of Finance

Local Authority Blackburn

Monday to Friday 09:00-17:00

3 Days required in the office (2 Days Remote)

Salary Negotiable - (£500-£700pd) Dependent on Experience

Job Purpose

You will take responsibility for our finance teams and performance monitoring team developing the plans necessary to deliver excellent services to our residents. You will have the opportunity to influence the direction of the services and support our staff to make the continuous improvements needed to enable our services to flourish.

The successful applicant will play a vital role in supporting the development of our social care and public health services, offering inspiring leadership to our teams and influencing the strategic direction of our services linked to regulatory and business plan requirements. We are on an improvement journey and have brought together a range of services including for example commissioning, finance and performance, which with your expertise, will support the Directorate to operate within budgets and evidence compliance with a range of regulated activities.

Main responsibilities

• Collaborate with internal and external partners to design and deliver integrated services, ensuring efficient budget use.
• Develop and improve financial, performance, and business systems for managing contracts, focusing on outcomes and quality.
• Ensure commissioned services are high-quality, cost-effective, and people-centered with ongoing quality assurance.
• Lead Adult Social Care Finance, Performance, Direct Payments, and Complex Care teams to drive service improvements and align with public health strategies.
• Ensure compliance with Local Authority systems, including risk management, performance monitoring, and workforce planning.
• Manage multiple Council budgets and funding streams effectively.
• Represent the council in key meetings and with health sector partners to ensure collaborative service delivery.
• Drive innovation and continuous improvement to achieve positive outcomes for citizens.
• Provide leadership, fostering employee development, wellbeing, and proactive health management.
• Provide timely information to stakeholders to monitor performance and progress towards strategic goals.

Requirements for the role

• Must be able to attend the office 3 days per week (Flexibility on the days)
• Must be a Qualified Accountant (ACA, ACCA, CIPFA)
• Must have significant experience within Adult Social care at a Senior Level
• Or similar significant NHS experience

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

As a Program Specialist your duties will include but are not limited to the following:

• The Program Specialist serves as the point of contact for their respective field station and acts as a team leader to provide administrative and technical oversight, and to facilitate standard business practices and ensure appropriate workload coverage.
• implements communication measures to encourage and develop good customer service practices amongst team members.
• As a leader, trains or arranges training of team members to accomplish tasks or projects; Assists supervisor in providing on-the-job training to new employees in accordance with established procedures and practices.
• Documents processes and procedures through standard operating procedures, written work instructions, recorded training videos, etc.