Total 274 Manager level Information Technology job vacancies in Otisville, New York

PLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/

ABOUT SAP

As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.

PROGRAM DESCRIPTION

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

THE ROLE

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.

ROLE REQUIREMENTS

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
• Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
• Solid expertise and in SAP technologies (SAP certification preferred).
• Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
• Analytical and solution-focused mindset with excellent English communication and presentation skills.
• Proven skills in managing customer escalations, process improvements, and key relationships.
• Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
• Ability to perform under pressure and consistently deliver value to customers and the organization
• Experience working with international and cross-cultural teams for seamless project execution.

Work Experience

• 9+ years of SAP technology (BASIS) experience in the IT industry.
• 5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
• Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.

#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

LOCATION

Singapore

EXPECTED TRAVEL

Expected travel requirement is 10%

SAP'S DIVERSITY COMMITMENT

At SAP, we believe that innovation thrives through the development of a diverse workforce. We celebrate and appreciate the unique competencies that each individual brings to the company.

We are seeking a highly experienced Principal Product Consultant with extensive of experience in Triple A Plus and Temenos Wealth Manager. The ideal candidate will have a strong background in Wealth Management and Triple A+. This hybrid role requires a deep understanding of the domain and technical skills to drive product excellence and client satisfaction.

Responsibilities

• Lead the implementation and customization of Triple A Plus and Temenos Wealth Manager solutions for clients.
• Oversee the end-to-end project lifecycle, ensuring timely delivery and adherence to client requirements.
• Provide expert guidance on best practices and industry standards in Wealth Management.
• Collaborate with cross-functional teams to design and develop innovative solutions that meet client needs.
• Conduct thorough analysis of client requirements and translate them into technical specifications.
• Ensure seamless integration of Triple A Plus and Temenos Wealth Manager with existing client systems.
• Develop and maintain comprehensive documentation for all project phases, including requirements, design, and testing.
• Facilitate workshops and training sessions to empower clients with the knowledge to effectively use the implemented solutions.
• Monitor project progress and proactively address any issues or risks that may arise.
• Provide ongoing support and maintenance to clients, ensuring optimal performance of the implemented solutions.
• Stay updated with the latest trends and advancements in Wealth Management and related technologies.
• Contribute to the continuous improvement of internal processes and methodologies.
• Foster strong relationships with clients, understanding their business needs and providing tailored solutions.

Requirements

• Possess extensive experience in implementing and customizing Triple A Plus and Temenos Wealth Manager.
• Demonstrate a deep understanding of Wealth Management principles and practices.
• Exhibit strong analytical and problem-solving skills to address complex client requirements.
• Showcase excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Hold a relevant certification in Triple A Plus or Temenos Wealth Manager.
• Display a proactive approach to learning and staying updated with industry trends.
• Have a proven track record of successfully delivering large-scale projects in a hybrid work model.
• Show ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrate strong organizational skills and attention to detail.
• Exhibit a client-centric mindset with a focus on delivering high-quality solutions.
• Possess a strong technical background with the ability to understand and translate complex technical concepts.
• Show commitment to continuous improvement and professional development.
• Hold a degree in a relevant field or equivalent work experience.

Certifications Required

• Certification in Triple A Plus or Temenos Wealth Manager is mandatory.

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What you do

Be part of the team that validates the physical sign-off of our chips, powering the brands we love every year with 2 billion consumer electronic products such as digital TVs, home audio devices, DVD/Blue-ray players, smartphones, tablets, networking and connectivity products, and many more. As a member of the MediaTek Physical Verification Sign-off team, you will be responsible for ensuring the manufacturability and reliability of IC designs through rigorous physical verification processes to enable the success of our chips tape-out. Join us in shaping the future of technology and making a real impact on the world!

• Responsible for assembling of various design system into a full chip.
• Perform design rule checking (DRC) to identify and resolve System-on-chip layout violations and ensure compliance with manufacturing rules and constraints.
• Conduct layout versus schematic (LVS) verification to ensure the accuracy and consistency between full chip layout and schematic of the IC design.
• Execute electrical rule check (ERC) to identify potential electrical issues and ensure the integrity of the design.
• Perform antenna and electrostatic discharge (ESD) checks to prevent potential reliability, latch-up, leakage issues.
• Collaborate with design and layout teams to address and resolve physical design issues and optimize the layout for manufacturability and reliability.
• Contribute to the development and improvement of physical verification methodologies and flows.
• Work closely with process technology teams to understand and address process-related challenges and constraints.
• Participate in tape-out activities and ensure that the physical design meets the required quality and reliability standards for fabrication.

What you bring

• With minimum 8 years of relevant experience.tronic Engineering / Computer Science or equivalent..
• With minimum 8 years of relevant experience
• Solid understanding of physical design concepts, IC manufacturing processes, and semiconductor device physics.
• Proficiency in using physical verification tools such as Calibre, IC Validator, or other industry-standard DRC/LVS tools.
• Experience with scripting languages such as TCL, Perl, or Python for automation and tool customization.
• Strong problem-solving skills and the ability to analyze and debug complex physical design issues.
• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams.
• Familiarity with EDA (Electronic Design Automation) tools and design methodologies is a plus.
• Proficient in UNIX (Linux) platforms.
• Strong communication skills, problem solving and analytical skills.

Location: One North, Singapore

Who We Are

MediaTek Incorporated (TWSE: 2454) is the world’s 5th largest global fabless semiconductor company. Joining MediaTek means becoming part of a team that powers over 2 billion ICs worldwide, enriching and enhancing everyday life. Our chipsets are integral to a wide range of products, from smartphones, mobile devices to home and IoT devices, in entertainment and multimedia products, and provide connectivity and communication solutions that keep people connected with friends and their families with access to online resources. Working at MediaTek offers you the opportunity to contribute to the world through the devices we use in our daily lives – it’s more than just a job, it’s a chance to make a meaningful impact. – Join us now!

Job Summary :

We are seeking a highly skilled Developer for the role of Associate - The ideal candidate will have extensive experience in PEGA frameworks, case management, user experience, data and integration, application development, and platform.

Required Skills :

Technical Skills :

• PEGA Frameworks , Pega Case Management , Pega User Experience , Pega Data and Integration , Pega Application Development , Pega Platform Domain Skills : Airlines

Roles & Responsibilities :

• Project Manager of 8-12 years experiences and Pega 5-8 years of experience.
• Leading a team of Pega Developers
• Support existing Pega application with ticket resolution within the defined SLA
• Develop and implement PEGA-based solutions to meet business requirements as part of enhancements and/or service requests
• Provide expertise in PEGA frameworks, ensuring robust and scalable application architecture.
• Utilize PEGA Case Management to streamline and automate business processes, enhancing operational efficiency.
• Design intuitive and user-friendly interfaces using PEGA User Experience principles.
• Integrate PEGA applications with various data sources and external systems to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement integration strategies and solutions.
• Conduct thorough testing and debugging of PEGA applications to ensure high performance and reliability.
• Provide technical support and troubleshooting for PEGA applications, addressing any issues promptly.
• Document all development processes, configurations, and changes for future reference and compliance.
• Stay updated with the latest PEGA platform updates and industry best practices to continuously improve solutions.
• Contribute to the overall success of the project by delivering high-quality solutions that meet client expectations.
• Demonstrate expertise in PEGA Case Management, including the ability to design and implement complex workflows.
• Showcase proficiency in PEGA User Experience, creating user-centric designs that enhance usability.
• Have experience in PEGA Data and Integration, ensuring seamless connectivity with various data sources.
• Exhibit strong skill in PEGA Application Development, from initial design to final deployment.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA)

About NSING:

As part of Nations Technologies Group, NSING was founded in 2018 in Singapore bringing high-performance semiconductor products and solutions to global semiconductor industry. Our products includes General and Secure MCU, Secure IC for TPM (Trusted Platform Module), Bluetooth Low Energy BLE and BMS (Battery Management System). When you join NSING, you will be part of a talented team in the Singapore R&D Center where we develop high performance MCU targeting for Industrial and Edge AI applications.

Your Role:
As an Embedded Software Engineer, you will contribute to the development of application test software, device drivers and customer reference software. You will be working in various aspects of the SoC development in FPGA prototyping, post silicon validation and customer reference applications.

• As the team manager you will lead the engineers to effectively fulfil the embedded software team charter and provides both technical and personal development guidance to the team members.
• Work closely with SoC Design and Verification engineers to develop a comprehensive and complimentary validation test plan.
• Participate in SoC design reviews to have in-depth understanding of the chip.
• Participate in PCB design review to provide requirements from software perspectives.
• Develop Hardware Abstract layer drivers for in-house testing as well as production ready SDK for customers.
• Validate new and existing hardware IP on FPGA prototype and actual silicon.
• Validate system level performance and test for robustness of SoC.
• Working with Product and Application team to develop software for the customer reference design in areas such as motor controls, Human Machine Interface (GPU), Edge Machine Learning applications.

Your Skills and Experiences:

• Bachelors or Master's degree in Electrical Engineering, Computer Engineering, or a related field.
• Minimum of 5 years as a team leader / Manager.
• Minimum 5 years in firmware development in ARM-based MCU products.
• Minimum 2 years’ experience in the Semiconductor industry or equivalent technical knowledge/experience in electronics circuit design.
• Understanding of ARM architecture, heterogeneous multicore system, and communication interfaces such as USB, Ethernet, CAN, Bluetooth, SPI, I2C, UART, SDMMC will have an added advantage.
• Understanding of DVP, Graphics accelerator and machine learning models deployment.
• Worked with RTOS, device drivers, filesystems, HAL, security, and Software development cycle.
• Proficient in programming language of C, C++, and assemble language.
• Proven experience in common firmware development tools and lab tools, such as IDE (KEIL, IAR, GCC), Debugger (ULink, JLink), Lab equipment (Oscilloscopes, Programmable power supplies, Logic Analyzers etc.).
• Good with Electrical interface, schematic, electronic component specification and datasheet.

Other Skills:

• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and teamwork skills, with the ability to collaborate effectively in a cross-functional environment.
• Flexibility and adaptability and demonstrates ability to manage multiple tasks and projects, prioritizing effectively to meet deadlines.

Job Duties:

• Manage the process for QMS audits, to ensure compliance of the organization’s Integrated Management Systems wrt ISO9001/TS16949/ VDA 6.3, Customer specific requirements.
• Identify areas/ system gaps for improvement and implementation. Establish and drive QMS enhancement and integration roadmap/milestones.
• Work closely with Operations and key stakeholders to maintain consistent manufacturing, quality policies and compliance
• Responsible for maintaining/improving fab performance though SPC program.
• Investigate root causes and resolve key fab-related quality issues and effectiveness of corrective and preventive actions. Manage Non-Conformance cases with respect to on-time closure with the relevant customers/Business Lines.
• Responsible for Outgoing and Periodic review OQA performance to drive defect reductions
• Responsible for Document Centre Management & Library Services
• Management of change among diverse cultures in a fast paced environment
• Co-work with related functions to support the wafer fabrication process to drive process/system optimization and effectiveness

Job Qualifications:

• Degree in Chemical / Electrical Engineering / Physics / Chemistry or equivalent
• 8+ years in semiconductor industry preferred
• Knowledge of wafer fabrication process essential
• Strong in project management skills, facilitation, analytical skills and system thinking

Job Description:

1. Attend Customer Design discussions.
2. Help Customer with Network Integration Activities.
3. Network Acceptance Testing
4. Help Customer with Network Migration activities.
5. Network Monitoring after migration or integration.

Job requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Basic understanding of software development processes, IT infrastructure, or other technical fields relevant to the organisation.

Job Duties:

• Complete responsibility for all aspects of WET department / sub function or has professional leadership within the company on a broad unique subject.

• Develops new methods of problem solving for department

• Integrates work of own department with other departments. Has to consider impact of solutions to other departments and find overall solutions; can be in global environment

• Generally solves issues in principle, leaves specifics to staff

• Has full staffing responsibility

• Highest authority of subject matter content

• Balances short term and long term goals

• Balances financial, resource and people issues

• Integrates subject matter and industry expertise within a defined area

• Accountable for budget and end results for area managed including cost management.

• Provides advice and counsel related to the operation of the business to leadership teams based on deep subject matter expertise.

• Work is guided by functional strategy and area goals and operational objective.

• Sets area objectives and work plans in alignment with functional strategy.

• Ensures that procedures, processes and standards are continuously reviewed, tested and aligned with the business.

Qualification

• Bachelor degree or above in Electrical, Electronics, Mechanical, Mechatronics, Microelectronics Engineering.

• 8+ years of relevant experience in process engineering, preferably in Electronics, Electrical industry.

• Fab 12" knowledge is preferred

• Proven ability to identify, assess and solve problems

• Analytical with good interpersonal skills

• Team leader with execellent communication/coordination skill.

Responsibilities:

• Achieve sales quota
• Sales forecast management
• Finding and hunting new business
• Driving Land and Expand in both New Logos as well as existing accounts with large potential
• Sales leads and opportunities management
• Co-work with Field Marketing, Sales Engineer, Project Manager and Business Development in regional events and activities

Requirements:

• Bachelor’s degree or above in major of IT or software
• Has business-minded, customer-oriented, excellent communicator, a good negotiator, proactive attitude, and good teamwork.
• Ideally have more than 5 years of relevant experience in business and sales in software industry
• PCs and various software applications.
• Familiar with ChatGPT or AIGC tools are better
• Excellent time management, communication, and problem-solving abilities
• Good presentation skills
• Good motivator and influencer in teamwork
• Fluent English in both oral and writing
• Travelling required to regional cities to meet the clients.

We are seeking a highly experienced Principal Product Consultant with extensive of experience in Triple A Plus and Temenos Wealth Manager. The ideal candidate will have a strong background in Wealth Management and Triple A+. This hybrid role requires a deep understanding of the domain and technical skills to drive product excellence and client satisfaction.

Responsibilities

• Lead the implementation and customization of Triple A Plus and Temenos Wealth Manager solutions for clients.
• Oversee the end-to-end project lifecycle, ensuring timely delivery and adherence to client requirements.
• Provide expert guidance on best practices and industry standards in Wealth Management.
• Collaborate with cross-functional teams to design and develop innovative solutions that meet client needs.
• Conduct thorough analysis of client requirements and translate them into technical specifications.
• Ensure seamless integration of Triple A Plus and Temenos Wealth Manager with existing client systems.
• Develop and maintain comprehensive documentation for all project phases, including requirements, design, and testing.
• Facilitate workshops and training sessions to empower clients with the knowledge to effectively use the implemented solutions.
• Monitor project progress and proactively address any issues or risks that may arise.
• Provide ongoing support and maintenance to clients, ensuring optimal performance of the implemented solutions.
• Stay updated with the latest trends and advancements in Wealth Management and related technologies.
• Contribute to the continuous improvement of internal processes and methodologies.
• Foster strong relationships with clients, understanding their business needs and providing tailored solutions.

Requirements

• Possess extensive experience in implementing and customizing Triple A Plus and Temenos Wealth Manager.
• Demonstrate a deep understanding of Wealth Management principles and practices.
• Exhibit strong analytical and problem-solving skills to address complex client requirements.
• Showcase excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Hold a relevant certification in Triple A Plus or Temenos Wealth Manager.
• Display a proactive approach to learning and staying updated with industry trends.
• Have a proven track record of successfully delivering large-scale projects in a hybrid work model.
• Show ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrate strong organizational skills and attention to detail.
• Exhibit a client-centric mindset with a focus on delivering high-quality solutions.
• Possess a strong technical background with the ability to understand and translate complex technical concepts.
• Show commitment to continuous improvement and professional development.
• Hold a degree in a relevant field or equivalent work experience.

Certifications Required

• Certification in Triple A Plus or Temenos Wealth Manager is mandatory.

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

For Sewage and Drainage Pipe Jacking Project：

1. work in SG, Indonesia, HK;

2. 5years above site supervision and overall management experiences ;

3. Able to plan, design concept, organize resources for these projects.

4. Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

The APAC Biological Product Science & Technology (BPS&T) Strategy Leader provides a critical link between the Regional Commercial Units (RCUs) and the Crop Health, Product Science & Technology (CH PS&T) R&D global function. With the direction of the PS&T R&D LT, the APAC BPS&T Strategy Leader coordinates the design and execution of Product Science & Technology R&D activities aligned with research projects spanning discovery through post-launch stages.

The incumbent will define and conduct research across multiple project areas using in-depth knowledge and proactive application of scientific principles, theory and experimental design. In addition, the incumbent will perform research across multiple disciplines while developing and implementing technical solutions through hands-on experimentation.

Core Responsibilities:

· Understands RCU strategies to ensure that CH PS&T is aligned and resourced to deliver. Communication channel from the RCU back to the CH PS&T function to strengthen the functions’ ability to contribute. Effectively works with leaders in both organizations to resolve conflicts.

· Assesses and interprets RCU goals and initiatives into functional strategies and competencies for the broader CH PS&T function and deliver the results required.

· Develops robust communication strategies and implements a range of effective communication methods that inform and influence; effectively utilizes organizational networking to influence decision making.

· Facilitates the evaluation of new product technologies to meet RCU business needs and interfaces with the CH PS&T Global Formulation Portfolio Leaders to communicate these opportunities. Responsible for the effective communication of specific RCU needs to the CP PS&T Global Formulation Portfolio Leaders to ensure needs are incorporated into product development.

· Develop expertise within the APAC PS&T RL team for biologicals product & Integrated solution development.

· Implement capabilities at Singapore Lab to support these RD projects.

· Leads multi-disciplinary teams of scientists to deliver key technical milestones of large projects.

· Participates in the innovation process as it applies to specific projects and contributes to the innovation process through new opportunity identification. Collaborates with other functions in PS&T R&D and across R&D to explore, test and reduce to practice novel delivery concepts.

· Develops value-creating solutions for our customers and stakeholders (manufacturing, regulatory, biology, commercial) in response to presented problems with broad scope and impact.

· Supports and participates in PS&T peer reviews and other inclusive processes to ensure diversity of thoughts and robust participation of functional partners benefits the projects and RCU.

· Coaches others in identifying opportunities and how to understand and articulate value of Corteva Agriscience technologies in different concepts. Coaches and mentors junior level researchers and technologists in the areas of technical and career development.

· Develops strategies for using external contact network; demonstrates influence to external organizations that impact and contribute to business success.

· Partners with regulatory functions to identify and address regulatory constraints and requirements and communicates proactively with PS&T project leaders to ensure these constraints / requirements are incorporated into product design.

· Drives the definition of the molecule support requirements for the RCU, anticipates product support needs and implements steps to use product support to differentiate Corteva Agriscience from the competition. Works closely with the PS&T Product Technology Expertise Center Leader to ensure molecule support needs are adequately resourced.

· Monitors the competition and market trends in the RCU and communicates the information to PS&T project leaders and CH PS&T Global Formulation Portfolio Leaders.

· Maintains university / 3rd party research organizations contacts to keep technologies at state-of-the-art level and bring suitable technologies in house.

· Participates in organizing and chairing industry conferences and committees and influences key outcomes from those organizations.

Qualifications:

Educational Requirements:

· Ph.D. in chemistry, chemical engineering, material science or related field

· Fluency in English is a must for this position. Additional language skills (e.g. Chinese or Japanese) would be an advantage.

Technical / Functional Knowledge:

· Minimum of 10 years expertise in crop protection or biological formulation design and development.

· A solid track record of documentation. Ability to work independently and drive projects to completion. Demonstrated significant involvement in designing studies, carrying out experiments, interpreting data, etc. to meet project milestones.

Organizational Knowledge:

· The incumbent needs to be familiar with the R&D organization and the roles performed by each R&D function. The incumbent needs to be familiar with the Operations organization and Commercial organization for Agriscience.

Innovation:

· An ability to think ‘out of the box’ to develop novel, creative solutions for product and regulatory challenges and to inspire innovation in others is critical, as innovation will be the key to future breakthrough improvements in product development.

Interpersonal Effectiveness:

· Strong interpersonal and leadership skills. Build extensive network outside the CH PS&T R&D function. Excellent verbal and written communication skills. Ability to delivers presentations that distill complex ideas and proactively communicates results and progress to technical teams, supervision, management, and business leadership.

Leadership:

· Ability to successfully partner with team members and stakeholders from multiple backgrounds and cultures.

• Assist the Technical Project Management in the negotiation of customer demands and specifications as regards to effort and cost estimates/calculations
• Develop Work flow System & manage the system for workers onsite monitoring modules.
• Lead and supervise work executed by local and off-shore resources, ensure smooth workflow in delivery of codes from development to production.
• Working experience in Singapore min. 5+ yrs experience in project management within a IT development environment with project , project planning, project deliverables, and team management.
• Knowledge in Web and Mobile development (web application & web services)
• Track development milestones closely and re-prioritize deliverables
• Remain knowledgeable of new technologies and carry out research and experimentation to best achieve good system designs
• Translate business and functional requirements into technical specifications
• The ability to communicate technical information clearly to both technical and non-technical audiences
• Work closely with team and business users to develop and improve operations processes and procedures
• Maintain technical standards and ensure adherence to best practices, frameworks, follow standards/guidelines
• Provide recommendations to achieve better system performance and efficiency
• Track, verify, and report on costs incurred for development
• Carry out other technical related duties that may be required
• Report to the Director

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English