Total 71 Information Technology job vacancies in Federal Territory of Kuala Lumpur

Key Responsibilities

• Assist in the design and development of scalable and efficient AI systems.
• Help implement and maintain data architectures that support AI models and solutions.
• Support the development and optimization of data processing systems and workflows.
• Collaborate with AI engineers and data scientists to develop machine learning models.
• Contribute to creating and managing databases and ETL pipelines for data ingestion and transformation.
• Assist in ensuring data quality and integrity throughout the data lifecycle.
• Participate in building and maintaining data warehouses for AI-related analysis and reporting.
• Troubleshoot and resolve basic AI and data-related issues under supervision.
• Work with cross-functional teams, including AI engineers, data scientists, data analysts, and software engineers.
• Support the team in following data security measures and compliance standards.

Requirements

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
• Familiarity with data management, data processing, or database systems.
• Basic understanding of programming languages such as Python, Java, or JavaScript.
• Some experience or coursework in AI, machine learning, or data engineering is preferred.
• Strong problem-solving skills and a desire to learn in a fast-paced, collaborative environment.
• Good communication skills in English; Mandarin proficiency is a plus for interacting with Mandarin-speaking clients.

Nice to Have

• Basic exposure to machine learning concepts and techniques.
• Familiarity with SQL and ETL tools like Apache Airflow or Dagster.
• Some experience with cloud platforms (AWS, Azure, Google Cloud) and containerization (Docker, Kubernetes).
• Understanding of Big Data technologies (Hadoop, Spark) and streaming data platforms (Apache Kafka)

Perks & Benefits

• Central location
• Easy to commute, surround with public transportation facilities
• Personal development opportunities
• Opportunities to join reward system

Responsibilities

• Perform off/onsite equipment services such as installation, maintenance and optimization of equipment performance.
• Ensure task assigned are completed within the time frame given and achieving the results to the customer satisfaction.
• Ensure service and repair rendered are in accordance to standard set and highest quality expected.
• Able to work independently and a team player whenever required.
• Provide feedback on product quality and technical support function for continuous improvement.
• Able to communicate efficiently and with good interpersonal skills. Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel.
• Provide necessary solution or advice to customer on technical issue and problem raised.
• To report, update and keep proper records of all service and repair in accordance to the company standard documentation system.
• Able to travel outstation and with valid driving licence.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in E&E, Mechatronic or related field
• Various position, experience and fresh graduate candidates are encouraged to apply
• Good interpersonal, communication and leadership skills
• Experiences in utilities, IOT and automation industries an advantage.
• Excellent communication, problem-solving, and analytical skills
• Working knowledge of relevant software and application

Perks & Benefits

• Medical
• EPF
• Sosco

Position Overview

Position Title: Technical Events Officer

Part / Full Time: Full time

Location : BWF Headquarters - Kuala Lumpur, Malaysia

Reports To : Head of Tournament Development

Overall Duties : Reporting to the Head of Tournament Development, the Technical Events

Officer will provide support of the day to day administrative functions of

the Events Department.

The Technical Events Officer responsibilities include:

• World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton.
• Player Management including Prize Money Distribution, Player Transfer/Player Retirement Processes.
• Data collection, analysis and presentation related to World Ranking and other Tournament related Topics.
• Assist with the preparation of information for reporting and presentations.
• Administrative support for Para badminton, including classification.
• Other areas where support may be needed.

Internal Liaison

• Events Director – Technical Operations
• Events Director – Tournament Operations
• Head of Tournament Development
• Other Events Staff
• BWF Staff

External Liaison

• Continental Confederations
• Member Associations
• Technical Officials
• Local Organising Committees (LOCs)

Responsibilities

Under the leadership of the Head of Tournament Development, the Technical Events

Officer is responsible for:

1. Undertaking day-to-day administrative tasks of the Events Department. This includes the following:

• Communicating with Continental Confederations / BWF Members and providing information related to regulations, payments, World Rankings, general Event related enquiries in a customer service type capacity.
• Gathering information/data on Events Projects.
• Preparing reports, presentations and conference papers
• Archiving World Ranking and other Events related documentation
• Using the BWF Extranet to manage day to day tasks

2. The effective implementation and accurate management, either leading the administration, or supporting the team as an accurate back-up for World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton:

• Para badminton World Rankings, and Paralympic/Para badminton World Championship Qualification Ranking
• Para badminton M&Q Reports, Seeding Reports, Draw
• World Rankings, World Tour Rankings, World Team Rankings, World Junior Rankings, Olympic/World Championship Qualification Rankings, Qualification Rankings
• Badminton M&Q Reports, Seeding Reports, Draws

The Technical Events Officer will support the Head of Tournament Development in the following areas:

3. Player Management including the following:

• Effectively maintain and update the tracking and distribution of tournament prize money for Grade 2 Tournaments
• Effectively administer the Player Transfer Process
• Effectively administer the Player Retirement Process
• Maintain badminton and Para badminton Player IDs

4. Effectively administer the misconduct, penalty and withdrawal penalty processes for all Grade 1, 2, and 3, and Para Badminton Tournaments, including the following:

• Receipt and tracking of misconduct and withdrawal reports and related penalties
• Working with the Finance Department on the invoicing of financial penalties and fees
• Tracking the outstanding invoices and accounting for any overdue payments
• Maintaining, updating, publishing, and distributing the barred player list

5. Contribute towards accurate and timely administration of qualification processes and other required support for the BWF Major Championships, such as the Thomas & Uber Cup Finals, BWF World Championships, BWF World Senior Championships, BWF World Junior Championships and HSBC BWF World Tour Finals.

6. Other areas of support (as needed):

• Analysis Projects, including World Ranking, and other Tournament Statistics
• Support with Major Events Projects, as required.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Manager responsible for online sanctioning, including badminton and Para badminton tournaments.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Officer responsible for the Equipment Approval Scheme.
• Contribute to the development and delivery of workshops to Continental Confederations and Members, as necessary.

7. Other projects as assigned.

Qualities / Attributes / Experience

• The successful candidate will have the following skills and attributes:
• Have excellent written and spoken English language skills.
• Have a strong understanding of IT – ability to use Microsoft products to a high level)
• Have excellent organisational skills.
• Be able to proactively solve problems
• Be an effective communicator with good interpersonal skills.
• An ability to work independently with minimal supervision.
• An ability to work in a team environment.

The following are desirable attributes but not essential:

• Badminton technical experience
• Athlete experience would be an advantage.

Selection Criteria

Candidates for the position will require a range of personal and professional skills to be considered for the role. The key criteria below will be used as a basis for short listing candidates for the interview phase. Applications for the position must address each criterion, providing examples from their experience / employment background.

a) Qualifications and Experience

1. Relevant formal qualifications – a degree in events/business/marketing/ communication management or general sports administration;

2. Relevant experience in events management (preferably badminton)

3. Experience in working in multi-cultural work environments;

b) Knowledge and Skills

1. An understanding of technical and event delivery areas of badminton.

2. Excellent interpersonal skills and proven capacity to support the work of others.

3. Strong planning and organisational skills.

4. Demonstrated ability to problem-solve.

5. Ability to prioritize large volumes of work and manage priorities.

6. Excellent English written and spoken language skills and presentation skills.

7. Ability to use Microsoft Excel to a good level.

c) Personal Attributes

1. A positive outlook to employment and a person that takes pride in the quality of work.

2. Ability to work in a team environment.

3. Capacity to work independently, with minimal supervision, and have a strong work

ethic.

Remuneration

Negotiated with the successful candidate depending on qualifications and experience.

Contract

A contract period will be offered to the successful candidate. Length of the contract to be discussed. Performance appraisals, against mutually agreed performance objectives will be a regular part of employment.

Hours of Work

The position is contracted and full time. The nature of the work requires flexibility during busy

periods and will involve work on weekends and at times during holidays. The position will not require significant travel overseas. If occasional travel overseas is required, no time in lieu arrangements exist for additional hours worked. The remuneration package will reflect experience, the extent of the role, level of responsibilities, and the work requirements needed.

Required Format for Applications

1. An email application or letter applying for the position and addressing each Selection Criteria (a, b and c above) giving examples from your employment background and life experiences; and
2. A brief CV / resume of no more than two pages with the current employment / most recent employment experience listed first. At the time of application, you are required to indicate your current remuneration level and your expectations in terms salary.

Time Frames

• Applications close 31st December 2024.

Contact

• Fern Gilders, Head of Tournament Development: f.gilders@bwf.sport

職位概況

職位名稱：技術活動官員

兼職/全職: 全職

地點：世界羽聯總部 - 馬來西亞吉隆坡

報告對象：賽事發展主管

整體職責：向賽事發展、技術賽事主管報告

官員將為日常行政職能提供支持

活動部。

技術活動官員的職責包括：

• 羽球世界排名、錦標賽和抽籤管理系統，

殘障羽毛球和空氣羽毛球。

• 球員管理，包括獎金分配、球員轉會/球員

退休流程。

• 與世界排名及其他相關的資料收集、分析與呈現

錦標賽相關主題。

• 協助準備報告和簡報的資訊。

• 對殘障羽毛球運動的行政支持，包括分級。

• 可能需要支援的其他領域。

內部聯絡

o 活動總監 – 技術

營運

o 賽事總監 – 錦標賽

營運

o 賽事發展主管

o 其他活動人員

o 世界羽球聯盟工作人員

對外聯絡

o 大陸聯盟

o 會員協會

o 技術官員

o 當地組委會 (LOC)

職責

在賽事發展主管的領導下，技術賽事

官員負責：

1、承擔活動部的日常行政管理工作。這包括

下列的：

• 與洲際聯合會/世界羽聯會員溝通並提供

與法規、付款、世界排名、一般賽事相關的信息

以客戶服務類型的能力進行查詢。

• 收集有關活動項目的資訊/數據。

• 準備報告、簡報和會議論文

• 歸檔世界排名及其他賽事相關文檔

• 使用 BWF Extranet 管理日常任務

2、有效執行，精準管理，要麼領導行政，要麼

或支援隊伍作為世界排名、錦標賽、抽籤的精準後盾

羽毛球、殘障羽毛球和空氣羽毛球管理系統：

• 殘障羽毛球世界排名和殘奧會/殘障羽毛球世界排名

冠軍資格排名

• 殘障羽毛球 M&Q 報告、種子報告、抽籤

• 世界排名、世界巡迴賽排名、世界隊排名、世界青少年排名

排名、奧運/世錦賽資格排名、資格

排行榜

• 羽球 M&Q 報告、種子報告、抽籤

技術賽事官員將在以下方面為賽事發展主管提供支持

領域：

3. 玩家管理包含以下內容：

• 有效維護和更新追蹤和分發

二級錦標賽的錦標賽獎金

• 有效管理球員轉會流程

• 有效管理球員退休流程

• 維護羽毛球和殘障羽毛球運動員 ID

4. 有效管理不當行為、懲罰和退出處罰流程

適用於所有 1、2、3 級和殘疾人羽毛球錦標賽，包括

下列的：

• 接收及追蹤不當行為及撤回報告及相關報告

處罰

• 與財務部合作處理財務發票事宜

罰款和費用

• 追蹤未清發票並對任何逾期發票進行核算

付款

• 維護、更新、發布和分發禁止玩家名單

5. 有助於準確、及時地管理資格流程

以及世界羽聯大滿貫賽所需的其他支持，例如

湯姆斯盃和尤伯盃決賽、世界羽聯世界錦標賽、世界羽聯世界成年賽

錦標賽、世界羽聯世界青少年錦標賽和匯豐世界羽聯世界巡迴賽

決賽。

6. 其他支援領域（根據需要）：

• 分析項目，包括世界排名和其他錦標賽

統計數據

• 視需要支援重大活動項目。

• 為客戶提供充分、有效、獨立、準確的後備支持

助理活動經理負責線上製裁，包括

羽毛球和殘疾人羽毛球錦標賽。

• 為客戶提供充分、有效、獨立、準確的後備支持

助理活動官員，負責設備審批計畫。

• 為大陸集團舉辦研討會做出貢獻

必要時，聯合會和會員。

7、交辦的其他項目。

品質/屬性/經驗

成功的候選人將具備以下技能和特質：

• 具備優秀的英語書面和口語能力。

• 對 IT 有深入的了解 – 能夠高水準地使用 Microsoft 產品）

• 具備優秀的組織能力。

• 能夠主動解決問題

• 成為一位具有良好人際溝通能力的有效溝通者。

• 能夠在最少的監督下獨立工作。

• 在團隊環境中工作的能力。

以下是理想的屬性，但不是必要的：

• 羽球技術經驗

• 運動員經驗將是優勢。

選擇標準

該職位的候選人需要考慮一系列的個人和專業技能

對於這個角色。以下關鍵標準將作為篩選候選者的基礎

面試階段。

該職位的申請必須滿足每一個標準，並提供來自他們的例子

經驗/就業背景。

a) 資格和經驗

1. 相關正式資格－活動/商業/行銷/傳播學位

管理或一般運動管理；

2、有相關賽事管理經驗（羽球優先）

3、具有多元文化工作環境的工作經驗；

b) 知識和技能

1. 了解羽球技術和賽事交付領域。

2. 優秀的人際溝通能力和支持他人工作的能力。

3、較強的計畫和組織能力。

4. 表現出解決問題的能力。

5. 能夠確定大量工作的優先順序並管理優先事項。

6. 優秀的英語書面和口語能力以及表達能力。

7. 能熟練使用Microsoft Excel。

c) 個人特質

1. 積極的就業觀和對工作品質感到自豪的人。

2. 能夠在團隊環境中工作。

3. 獨立工作的能力，在很少的監督下，有較強的工作能力

道德。

報酬

根據資格和經驗與成功的候選人進行談判。

合約

將向成功的候選人提供合約期。合約期限為

討論過。

根據共同商定的績效目標進行的績效評估將成為

就業。

工作時間

該職位是合約制的全職職位。工作性質要求在繁忙期間保持靈活性

期間，並且會涉及週末和假日期間的工作。

該職位不需要大量海外出差。如果偶爾需要出國旅行，

沒有加班時間的替代安排。

薪酬方案將反映經驗、角色範圍、職責水準、

以及所需的工作要求。

申請所需格式

1. 申請該職位並針對每個選擇的電子郵件申請或信件

標準（上述 a、b 和 c）舉例說明您的就業背景和生活

經驗；和

2. 不超過兩頁的簡短簡歷/簡歷，包含當前/最近的工作經歷

就業經驗列在第一位。

申請時，您需要說明您目前的薪資水平以及您的收入

對薪資的期望。

時間範圍

o 申請截止日期為 2024 年 12 月 31 日。

接觸

o Fern Gilders，賽事開發主管：f.gilders@bwf.sport

Responsibilities:

• Involve in day-to-day accounting operations including invoicing, payments, banking transactions, and other accounting & admin / HR work
• Update & monitor cash flow, customer & supplier outstanding.
• Bank reconciliation, employees claim & petty cash.
• Assist in general office admin and operations
• Maintain documentation related to all products.
• Dealing with email enquiries
• Diary management and arranging appointments, booking meeting rooms and conference facilitiesM
• Maintaining the company social media accounts
• Assist colleagues whenever necessary
• Record minutes and take detailed notes during meetings

Requirements:

• Candidate must possess at least a SPM/Professional Certificate/Diploma majoring in Business Studies/Administration/Management or equivalent
• An analytical mind, with a sharp eye for detail and efficient computer skills.
• Excellent written and verbal communication skills
• At least 1 Year(s) of working experience in the related field is required
• Excellent time management skills and ability to multi-task and prioritize work.
• Good Team player
• High proficient in SQL, Autocount, Microsoft Word, Excel, Powerpoint,
• Knowledge in tax & accounts is an advantage.

Company Benefits

• Epf
• Socso
• Medical Leave

• 所需 OSHA 認證候選人
• 監控和評估現場安全問題
• 處理與安全相關的權威事務
• 向現場工作人員提供安全指導

津貼和福利

• 佣金和獎金
• 公司旅行
• 事假

• Required OSHA certified candidates
• Monitor & evaluate safety matters on site
• Deals with authority stuff that's related to safety
• Give safety instructions to workers that working on site

Perks & Benefits

• Commission and bonus
• Company trips
• Personal leave

工作職責：

• 參與軟體架構和程式碼審查。
• 參與改進開發流程和程序的措施。
• 為複雜的程式解決方案提供解決方案和指導。
• 解決方案架構、使用者介面設計。
• 如果需要，在下班時間組織支持/向最終用戶提供支持
• 根據業務和/或技術要求分析和設計測試場景和測試案例。
• 合併報告並根據所獲得的測試結果建議採取後續行動。

職位要求：

• 至少擁有電腦科學/資訊科技學士學位/研究生文憑/專業學位或同等學歷。
• 所需語言：馬來語、英語、華語。普通話將是強制性的，因為候選人需要與大多數講普通話的客戶聯絡。
• 該職位需要至少1年相關領域的工作經驗。
• 最好是 IT/電腦軟體程式設計或同等專業的初級主管。
• 設計思考、數學能力、較強的分析和解決問題的能力。
• 所需技能：C#、MySQL、PHP、Python、JavaScript、OOP、Andriod Studio 等。
• 其他相關技能（如果有）： clusterDB 部署、自動擴充容器（kubernetes）。
• 候選人必須能夠獨立工作/勤奮並且具有良好的團隊合作精神。

津貼和福利

• 佣金和獎金
• 休閒著裝要求
• 個人發展機會

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. 

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Role Overview:

As a Technology Auditor, you will play a crucial role in assessing and managing technology and information security-related risks within our organization. Reporting directly to the Head of Technology Audit, you will be responsible for executing audit plans, identifying emerging risks, and ensuring compliance with industry standards and regulatory requirements.

Key Responsibilities:

• Collaborate with the Head of Technology Audit to develop risk-based annual internal audit plans and define audit scopes across technology and information security-related risks.
• Execute audit plans, ensuring appropriate technical knowledge and experience are applied throughout the audit process.
• Ensure timely completion of technology audits in accordance with established standards and regulatory requirements, providing guidance and support to team members as needed.
• Monitor emerging risks and changes in the technology space and communicate findings to management, audit committees, and external stakeholders.
• Build trust and credibility with stakeholders through objective engagements and constructive challenges to enhance internal controls.
• Participate in ad-hoc projects and working groups, providing advisory support as required.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent field. Professional certification (e.g., CIA, CISA, CISSP, GIAC, GSEC) preferred.
• Minimum of 3 years of relevant professional audit experience in financial institutions or Big-4 external audit firms, with a focus on technology audit.
• Strong knowledge of regulatory requirements and internal control concepts.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment, with strong analytical and report-writing skills.
• Experience with data analytics and visualization tools such as ACL, IDEA, PowerBI, Tableau preferred.
• Keen interest in emerging technology and associated risks.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Personal leave, birthday leave, medical leave, etc

Job Responsibilities :

• • Design, develop, and maintain high-quality mobile application using React Native
  • Responsible for the frontend development of company’s projects
  • Analyze and provide solutions for technical and application problems
  • Integrate third-party APIs and services
  • Collaborate with design and developer team to complete related work
  • Any other ad hoc duties assigned

Requirements:

• Bachelor’s Degree in Computer Science or relevant field
• At least 1 years of working experience in the related field is required for this position
• Proficient in React Native
• Strong knowledge and experience with RESTful web APIs, core platform and popular third party frameworks / libraries
• Experience with JavaScript, CSS, Node.js, ReactJS and HTML
• Version control systems (we use Git)
• Experience in mobile app development
• Malaysian only
• Willing to be located in Golden Triangle KL.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• • Design, develop, and maintain high-quality mobile application using React Native
  • Responsible for the frontend development of company’s projects
  • Analyze and provide solutions for technical and application problems
  • Integrate third-party APIs and services
  • Collaborate with design and developer team to complete related work
  • Any other ad hoc duties assigned

Requirements:

• Bachelor’s Degree in Computer Science or relevant field
• At least 1 years of working experience in the related field is required for this position
• Proficient in React Native
• Strong knowledge and experience with RESTful web APIs, core platform and popular third party frameworks / libraries
• Experience with JavaScript, CSS, Node.js, ReactJS and HTML
• Version control systems (we use Git)
• Experience in mobile app development
• Malaysian only
• Willing to be located in Golden Triangle KL.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• • Design, develop, and maintain high-quality mobile application using React Native
  • Responsible for the frontend development of company’s projects
  • Analyze and provide solutions for technical and application problems
  • Integrate third-party APIs and services
  • Collaborate with design and developer team to complete related work
  • Any other ad hoc duties assigned

Requirements:

• Bachelor’s Degree in Computer Science or relevant field
• At least 1 years of working experience in the related field is required for this position
• Proficient in React Native
• Strong knowledge and experience with RESTful web APIs, core platform and popular third party frameworks / libraries
• Experience with JavaScript, CSS, Node.js, ReactJS and HTML
• Version control systems (we use Git)
• Experience in mobile app development
• Malaysian only
• Willing to be located in Golden Triangle KL.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

What will I do in this position if hired?

In this position, you will serve as Information Technology Specialist (Customer Support) responsible for End User Computing support and serves as the primary technical specialist and focal point for the planning and implementing of customer support services covering all organization IT equipment, software, systems, interfaces, and networks. this position is located in Mission Support, Office of the Chief Information Officer, Operations. Typical assignments include:

- Diagnosing and resolving problems in response to customer related incidents which involves researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
- Able to assist customers seeking technical assistance over the phone, email, and desk side support in a timely manner.
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions related to the customer issue and have the ability to relate technical aspects to customers.
- Developing customer support requirements, policies, procedures, and standards; and providing customer training.
- Implementing systems software changes and new operating system releases.
- Document and update customer status information and resolutions via a FEMA approved ticketing system.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

What will I do in this position if hired?

In this position, you will serve as Information Technology Specialist (Customer Support) responsible for End User Computing support and serves as the primary technical specialist and focal point for the planning and implementing of customer support services covering all organization IT equipment, software, systems, interfaces, and networks. this position is located in Mission Support, Office of the Chief Information Officer, Operations. Typical assignments include:

- Diagnosing and resolving problems in response to customer related incidents which involves researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
- Able to assist customers seeking technical assistance over the phone, email, and desk side support in a timely manner.
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions related to the customer issue and have the ability to relate technical aspects to customers.
- Developing customer support requirements, policies, procedures, and standards; and providing customer training.
- Implementing systems software changes and new operating system releases.
- Document and update customer status information and resolutions via a FEMA approved ticketing system.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

Responsible for the total administration of the unit as well as the planning, development and implementation of individual programs tailored to meet the particular needs of inmates in the unit.

Responsible for supervising a staff which consists of correctional treatment specialists, correctional counselors, and unit secretaries.

Responsible for the quality control of entering accurate Financial Responsibility Program data, all progress reports, transfer recommendations, correspondence with probation officers, attorneys, judges, and others.

Responsible for the completion of all requirements in regard to Victim/Witness Protection notification and Central Inmate Monitoring packets, as well as observation cases under a variety of sentencing and pre-sentence/pre-trial statutes, with appropriate recommendations to the Bureau and the courts.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staffs correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.