Total 23 Others level Business Management / Project / Planning job vacancies in HA7 3QD

Are you passionate about delivering a quality service? Do you enjoy problem solving and using your initiative? Would you like the opportunity to join a vibrant, effective team?

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for a Logistics Planner (Fixed Term Contract) to join our fantastic Logistics Planning Team at our Tarmac Stancombe Office, which is located in Flax Bourton, Bristol. This role is commutable from Westonsuper-Mare, Bristol, Chepstow, Newport, Cardiff, Gloucester and the surrounding areas

We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting to the Logistics Supervisor the role of Logistics Planner will work as part of the Logistics Planning team ensuring the timely and efficient planning of vehicles. The team also manage our customer requirements daily to ensure optimisation of capacity in regard to fulfilling customer orders for asphalt and aggregate deliveries.

The role of Logistics Planner will also be responsible for:

• Handling inbound and outbound calls to monitor orders and haulage requirements
• Processing customer orders
• Providing quality customer experience
• Effectively managing customer expectations
• Providing effective communication with key stakeholders both internal and external
• Accurate recording of data
• Effective management of assets and materials, ensuring effective utilisation of vehicles
• Sourcing and management of external haulage companies, managing associated costs
• Ensuring best use of resources to optimise delivery of all customer requirements
• Raising any safety concerns immediately

The Ideal Candidate

The ideal candidate for the role of Logistics Planner will have previous experience working in a similar role coordinating fleet deliveries and managing client expectations, within a similar sector however individuals evidencing suitable attributes for the role may be trained.

Suitable candidates for the role of Logistics Planner will also evidence:

• Excellent planning and organisational skills
• Proven customer service and telephone skills
• Superb attention to detail
• Ability to confidently communicate with stakeholders at all levels
• Effective problem solving skills
• Initiative and the ability to make appropriate decisions
• Proven teamwork capability
• Excellent time management skills
• Speed and efficiency in making decisions
• Good geographical knowledge
• Commercial awareness
• Resilience and the ability to work at pace under pressure managing stakeholder expectations

Why Us

As well as the role of Logistics Planner we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

@tarmac #tarmac #tarmaccareers #transportplanner #transportplanning #logisticsjobs #logisticsplanner #logisticscoordinator #customerservice #stakeholdermanagement #haulage #hauliers #transport #FlaxBourton #Bristol #Westonsuper-Mare #Chepstow #Newport #Cardiff #Gloucester

Tarmac Trading Limited

Accountability Accountable to the Partners of the practice, with day to day working and mentoring from the Managing Partners. Main Duties/Key Tasks Human Resources To ensure that the practice is staffed and resourced within budget by persons with appropriate skills, experience and commitment to provide the professional technical, administrative and interpersonal expertise needed. To lead practice recruitment of staff To ensure that all training, development and induction of staff is undertaken in line with practice policies and procedures ensuring excellent customer care. To carry out appraisal and supervision meetings for directly line managed staff and others as appropriate To manage staff leave requests and absence To deal with disciplinary and grievance procedures To keep abreast of employment law and revisions ensuring that the practice meets its statutory obligations Operations and IT To ensure the efficient operational running of the practice IT Systems Ensure the appropriate training of all personnel and users of the Practice IT systems Lead on IT crisis prevention and develop systems to protect security of data. Ensure policies against the misuse of the Internet and emails are updated GDPR and Data Protection To ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report. To act as the principal point of contact in relation to all Data Protection matters To review and update all data protection policy with regard to current legislation To ensure staff are fully trained in all data protection matters To manage all data protection breaches in line with legislation Finance Responsible to the Partners for the effective use of Practice finances. Working with the Partners and Practice accountant to plan effective budgetary control, ensuring cost efficiencies, best use of resources and maximisation of profitability. In particular: To lead on the development and preparation of practice financial management systems, reports and business plans for the partners Ensure policies are in place and up to date to protect the Practice against fraud and financial mismanagement. To oversee the the practice achieving national and local targets and standards to optimise income To assimilate payroll information and deal with pensions and partner drawings To ensure that correct monthly claims for payment and billing for services are submitted in good time To ensure there are effective controls of expenditure whilst ensuring necessary investment in resources. To ensure all income-generating opportunities are explored and maximised. To provide regular budgetary and cash flow forecasting to the Partners. To manage the Practice's bank accounts. Ensure correct payment of suppliers and expenses. Ensure appropriate control of the petty cash account. Ensure accurate bookkeeping, monthly bank reconciliations and preparation for the Practices year-end accounts. Regulatory compliance To ensure compliance of CQC requirements within the surgery, supported by relevant practice policies. To manage the process by which the Practice maintains registration under the CQC Support the Partners through any inspection visits from the CQC. Implement and follow up any action or improvements required by the CQC, in order to maintain registration. Ensure that the practice is meeting all statutory and legislative requirements.Health and Safety and Premises To act as the responsible Health and Safety Officer To ensure appropriate risk assessment as required by legislation is carried out To ensure all Health and safety policies are kept up to date and that staff are appropriately trained and adhere to the requirements of policy and legislation To ensure the premises meet all infection control requirements To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out To advise the partners in making full and effective use of its current premises, equipment and stock.Patient Services To ensure the practice is delivering accessible, equitable and quality patient services To ensure the practice has an effective patient participation group To ensure the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards To ensure the practice provides accessible information to patients To ensure the practice website is kept up to date with relevant information and in keeping with NHS standardsOther Duties To provide strategic management for the practice and ensure that a long-term plan and risk analysis is carried out and reviewed regularly. To attend appropriate meetings on behalf of the Partners including with relevant stakeholders To ensure that significant event reviews are carried out in an effective manner and learning is embedded into the practice To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process Regularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy. Ensure the effective and efficient working systems and operational systems within the Practice. Any other tasks as requested by GP Partners

What skills and experience we're looking for

About The Role

Are you an experienced People professional, able to drive long-lasting change?

We invite you to join our newly reimagined team as a People Business Partner, where you’ll have the chance to collaborate closely with senior leadership and drive impactful people strategies.

Now is a perfect moment to get involved as we launch new projects and enhancements.

This is a unique opportunity to shape our approach to key projects, enhance employee engagement, and support well-being initiatives in an evolving setting.

If you're ready to contribute to a forward-thinking team and make a difference, we’d love to hear from you!

Enjoy the flexibility of a hybrid role, with the option to work from home, spend at least one day in the office, and travel to other sites as needed.

What will you do?

Leadership Partnership & People Strategy:

• Partner with senior leaders and managers to identify business drivers and people challenges, using data-driven insights to support decision-making.
• Provide expert guidance on workforce planning, performance management, and future organisational needs.

People Services Expertise:

• Offer comprehensive support on People Services commitments, including reward and recognition systems and employee well-being programs.
• Ensure timely completion of cyclical People Services activities, providing support and oversight to leadership and management.

Organisational Development & Change:

• Lead organisational redesign projects, support cultural change, and coach managers on complex people-related challenges.

Centre of Expertise Leadership:

• Act as the Trust's lead on a designated expertise area, developing policies and practices related to EDI, mental health, or employee value proposition.

Team Team Leadership & Collaboration:

• Oversee the Assistant People Business Partner, fostering their development and supporting the broader People Services team.
• Work closely with the People Services Leadership team to deliver the Trust’s strategy, keeping up to date with best practices and regulatory changes.

What are we looking for?

• Previous experience working in an HR generalist role
• Experience partnering with senior leadership to develop people solutions to complex people challenges
• Experience in supporting managers in all areas of people matters
• Experience in developing/updating policies
• Sound working knowledge and understanding of UK employment legislation

Please view the full Job Description for more information on the responsibilities and essential criteria required for this role.

What the school offers its staff

This is an exciting opportunity to join a fast-growing Multi Academy Trust with schools based in London, the midlands and the South West of England. All Avanti schools provide pupils with an outstanding education rooted in the inclusive and distinctive Avanti Schools ethos of educational excellence, character development, and spiritual insight.

Why should you apply?

Avanti exists to help each person become a well-rounded human being through intellectual, moral and spiritual growth, and so make the world a better place.

• You will be working in a fantastic environment, with:
• Great opportunities for professional development
• NEST pension scheme (subject to eligibility)
• O2 discounts, Specsavers corporate eye test vouchers
• Flexible working opportunities
• Eligible for NUS Card and CSSC membership
• Well-being programs (retreats, yoga, wellness apps)
• Cycle-to-work and Electric Vehicle Lease Schemes
• Free staff lunch and on-site parking

Further details about the role

Pre-employment checks

Avanti Schools Trust is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks.

Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks.

Diversity and Inclusion

We want to make sure we are attracting the widest possible range of people and ensure that they are accepted, understood and treated equally when they work here. This means we will work hard to understand that each employee is unique and ensuring that individuals or groups are not treated differently or less favourably on the basis of specific characteristics.

Such characteristics include (but are not limited to) age, disability, gender including transgender, race, religion, sexual orientation, marital status, and how the school supports pregnant women and new parents.

Commitment to safeguarding

Avanti Schools Trust is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks. Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks.

Our well-known and highly reputed professional services client are currently looking for a Business Development superstar to join their National Business Development Team.

Based in Nottingham, this role gives the successful applicant the opportunity to work alongside some of the most highly respected professionals who are operating at the top of their careers.

To be considered for the role, you’ll require the following essentials:

• Current or recent experience of working in a business-to-business sales team where relationship management is key
• Natural hardworking and achievement focused persona who loves to pioneer and spearhead new projects and take them forward
• Confident, demonstrable key stakeholder management skills
• Excellent knowleddge of wider business development aspects to include strategies around client development and usage of CRM Systems for effective results
• A true ability to build strong, trusted business relationships with individuals at all levels

The ideal candidate will have worked within a professional services business and be confident within their ability to deliver consistently and achieve realistic targets.

Within this position, you’ll also be:

• Focusing on the East Midlands and delivering impactful business development initiatives
• Completing research and identifying target markets and developing ideas which will provide new business opportunities.
• Developing tangible BD pipelines and producing pipeline reports to help support the delivery of any active business development plans
• Getting involved with the planning, running and delivery of business development focused events
• Attending a wide range of networking events
• Developing meaningful commercial relationships with intermediaries within the define area
• Working alongside colleagues to develop both compelling and engaging sales pitches and presentations based on targeted areas of business development
• Achieving objectives and targets in line with business expectations

We don’t expect this role to be available for long, so if you’re interested in joining one of the most respected professional services businesses in the East Midlands, then apply now.

Salary & Working Hours

Salary is £31,000 plus company bonus structure

Working hours are Monday – Friday, 9am – 5pm

25 days holiday

Holiday Flex scheme – buy or sell - up to 5 days holiday

Group Personal Pension

Bonus scheme (5 - 7% of salary)

Wellbeing initiatives

Recognition awards

Subsidised gym memberships

Cycle to Work scheme

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

0115 697 2662

Must have experience of: Using EMISGood computer skills Good telephone manner Able to prioritise, and able to use initiative when needed The post holder will provide highly effective, efficient and professional personal assistance to the manager. This will include effective administrative support and delegated project management and assistance in the day-to-day administrative functioning of the service. The post holder will provide a comprehensive and high quality administrative support to clinical staff and their teams. The post holder will assist in the organisation of the teams workload, manage diaries, schedules, referrals , waiting lists , data reporting and routine correspondence. The post holder will be responsible for: The post holder will take responsibility for organising meetings/events, taking and circulation of formal minutes and managing correspondence as appropriate. May supervise administrators and will manage day to day running of the office by being responsible for stock control/office expenditure Please refer to Job description and personal specification for outline of skills, knowledge and experience required.

Main Duties and Responsibilities Working closely with workstream leads to plan, track and manage the work streams within a highly complex project spanning multiple clinical and non-clinical departments in the Trust, Lead the implementation of Digital PMO solution and provide associated training To apply the necessary governance arrangements including project planning, monitoring, tracking and issues and risk reporting and management To review processes and assess the impact of the new system and technology in conjunction with Digital Services, Clinical and Operational stakeholders and Improvement and Transformation Team To develop and maintain all project documentation - this includes, programme plans, issues list, highlight reports, risk registers, benefits register and any other documents that are deemed necessary to successfully deliver the project To provide regular project updates, monitor progress against plan, highlight reporting packs, delivery of the project and post project review to the Programme Board To communicate effectively to relevant stakeholders To organise, set up and lead Programme Team meetings, including clinical and non-clinical stakeholders, and external parties as necessary (e.g. Epic, UCLH, NHSFD or NCL ICS) To influence and implement change and new policies/processes across the organisation Review of processes and assess the impact of new technology on working practices in conjunction with Improvement and Transformation Team and EPR Business Transformation Workstream colleagues. To provide written reports at agreed periods of time on the measured success of the project, its constituent parts and of the project personnel To be involved with the production of Standard Operating Procedures To represent the Trust to contractors, suppliers and providers in furtherance of programme or workstream objectives To assist the programme manager and Business Benefits Lead to conduct feasibility studies to identify benefits in areas where the problems and opportunities need to be clearly understood and determined before work streams can be considered viable, and providing written reports setting out the findings of the studies In the course of managing projects OR EPR Workstreams , the post-holder is responsible for controlling, directing, planning and allocating work and motivation of the staff assigned to or directly involved with the Project/Workstream Team. Be an advocate for Improvement and Transformation Team within the Trust, seeking opportunities to promote its services and capabilities and advancing user engagement with IM&T. This advocacy may include creation of learning and engagement materials relevant to the area of expertise. Resource Management Line management responsibility for project support staff and any external contractors as appropriate. Communication and Key Relationships Clear and timely communication with RNOH and UCLH Programme Teams. Report to governance committees as appropriate. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Flexible Team Working The EPR Programme Team work collaboratively and in support of each other. We will work together to ensure the necessary skills for successful project delivery. This can often mean working on multiple projects simultaneously. Supervision and accountability may be to the project lead for such work, but line management will not be affected. Financial Responsibilities Provide input into Programme related budgets and financial plans. Other Duties Practice reflectively, with the Trust Val-You behaviours in mind. As a change leader, model the behaviours of listening, learning and supporting the voices of colleagues regardless of grade and role. Ensure maintenance and management of records and their retention in accordance with the Trusts Records Management Policy and Standards of Good Practice. Co-operate with the Trusts commitment to reduce levels of bullying and harassment, violence and aggression and accidents at work. Be aware of and adhere to policies and procedures that are applicable to the role. Special Conditions Undertake other tasks and duties as required which are commensurate with the nature of the job. This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post-holder. Show due diligence in the adherence to and perpetuation of the Trusts policies and procedures.

What skills and experience we're looking for

Stanburn Primary School is seeking to appoint a proactive and skilled School Business Manager to help us continue to improve our school. The successful candidate will have strategic responsibility for all aspects of financial management; will work closely with the Headteacher, governors and the senior leadership team to effectively manage the school’s financial strategy and management of the school’s resources.We are looking to appoint someone with experience of working within a financial setting but school-based experience would be a bonus.

At Stanburn Primary School we are committed to building a fully inclusive school community with high expectations, a positive ethos and strong values. We aim to develop all pupils as independent learners who are able to take responsibility for their own learning in order to achieve their best and continue “learning without limits”.

The successful candidate will:

• Have relevant professional management qualifications or have a recognised Accountancy qualification;
• Have a working knowledge of safeguarding and child protection procedures;
• Has skills in managing finance and budgets, personnel and payroll procedures, and resource allocation;
• Has a thorough understanding of school health, safety, first-aid and safeguarding protocols;
• Have an understanding of FMS/SIMS and UK GDPR legislation;
• Have excellent Microsoft Office skills;
• Have experience of working in a busy environment;
• Believe in and passionately support the vision, ethos and policies of the school;
• Can effectively lead and manage administrative, support and site management teams;
• Be enthusiastic, quick thinking and have excellent organisational skills to prioritise workload in a fast paced environment;
• Have good leadership and communication skills, with an ability to motivate and inspire staff at all levels.

We offer:

• A passionate and successful school where you will feel well-supported in your role;
• A robust induction process;
• A school that is committed to ensuring that every child succeeds;
• A Governing Body, knowledgeable in finance and premises management;
• The support of a welcoming and friendly team;
• Wonderful children and dedicated, supportive staff;
• With our ethos of “learning without limits”, we have high aspirations for everyone and expect everyone to contribute positively.

Visits to the school are warmly encouraged; to arrange, please call 020 89541423 or email us.

How to apply:

For more information, including the Job Description and an application form, visit our school website: Work for Us

Please email completed application form to: recruitment@stanburn.harrow.sch.uk

We will interview candidates as they apply and reserve the right to close the advert once a suitable applicant has been appointed.

CVs will not be accepted. Only shortlisted candidates will be notified.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The school follows safe recruitment practices to protect children. The successful candidate will be appointed subject to an Enhanced DBS with Barred List check, satisfactory references and health check. Further information about the Disclosure Scheme can be found at www.gov.uk/disclosure-barring-service-check. Harrow Council aspires to be at the forefront of promoting equality of opportunity as an employer, service provider, procurer of goods and services and a community leader. We aim to tackle all forms of discrimination and achieve equality irrespective of ones: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

What the school offers its staff

We offer:

• A passionate and successful school where you will feel well-supported in your role;
• A robust induction process;
• A school that is committed to ensuring that every child succeeds;
• A Governing Body, knowledgeable in finance and premises management;
• The support of a welcoming and friendly team;
• Wonderful children and dedicated, supportive staff;
• With our ethos of “learning without limits”, we have high aspirations for everyone and expect everyone to contribute positively.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Main Duties and Responsibilities Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence The post holder will be expected to travel to locations across the regions as well as being office based Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required Support the Trust Communications team in producing marketing materials and patient experience collateral Research and capitalise on different marketing opportunities to improve service reach and profitability. Ongoing analysis of the organisations competition to create plans for engagement Develop Consultant profiles and collaborate to develop service and business development Input into the annual budget to meet marketing and sales objectives Identify trends and determine system improvements to achieve marketing and sales operational goals Participate and cultivate new opportunities to maintain relationship with important stakeholders Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments Gather, investigate and summarise data and trends to provide accurate information through reports and action plans Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations Business Development Executive Requirements Experience within the private sector preferred Track record of business development and managing key relationships to grow a service in healthcare but not compulsory Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role Excellent organisational skills and time management skills with the ability to multi-task. Excellent verbal and written communication skills, ability to work in a fast-paced environment Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare Strong interpersonal skills Proven ability to learn quickly and use information Proven ability to deliver results The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building. This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.

We are looking for a Business Development Executive to join our Team within the Private Care Division.Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff

This is a key role in actively promoting and marketing private care services to develop referral pathways and increase the patient numbers. Being a part this growing team, you will be responsible for assisting in improved engagement, increased activity and revenue. This is an exciting time to be joining the Private Care team in supporting continuous growth. This role will be pivotal in promoting RNOHs services.

The successful candidate will demonstrate a professional approach, have excellent communication skills, instrumental in the delivery of continuous quality improvement for patient experiences, and ensuring our Consultants are supported to offer services within the terms of their practising privileges. Building relationships and looking after our customers who refer patients from GP surgeries, and muscular skeletal services (physio’s etc). Supporting the wider PR and communication requirements of RNOH and its other operating subsidiaries as needed.

· Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH

· To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence

· The post holder will be expected to travel to locations across the regions as well as being office based

· Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required

· Support the Trust Communications team in producing marketing materials and patient experience collateral

· Research and capitalise on different marketing opportunities to improve service reach and profitability.

·

· Develop Consultant profiles and collaborate to develop service and business development

· Participate and cultivate new opportunities to maintain relationship with important stakeholders

· Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments

· Gather, investigate and summarise data and trends to provide accurate information through reports and action plans



Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff.



Situated on the 4th floor of the beautiful Stanmore Building, Private Care RNOH have a dedicated private patient facilities including 18 en-suite bedrooms, personalise hotel services, nursing and clinical teams.



We know what we need to do to grow the business, and this is a really exciting time to join a highly-motivated team; coupled with a rewarding opportunity to transform our ways of working to meet the needs of our service users.



We all work for the NHS, with the benefits this brings; plus we enjoy working within a commercially-orientated, private healthcare environment and delivering an exceptional customer experience.



All profits generated from Private Care are reinvested back into the Trust to support the provision of its services.

Main Duties and Responsibilities





· Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH

· To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence

· The post holder will be expected to travel to locations across the regions as well as being office based

· Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required

· Support the Trust Communications team in producing marketing materials and patient experience collateral

· Research and capitalise on different marketing opportunities to improve service reach and profitability.

· Ongoing analysis of the organisations competition to create plans for engagement

· Develop Consultant profiles and collaborate to develop service and business development

· Input into the annual budget to meet marketing and sales objectives

· Identify trends and determine system improvements to achieve marketing and sales operational goals

· Participate and cultivate new opportunities to maintain relationship with important stakeholders

· Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments

· Gather, investigate and summarise data and trends to provide accurate information through reports and action plans

· Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations



Business Development Executive Requirements



• Experience within the private sector preferred

• Track record of business development and managing key relationships to grow a service in healthcare but not compulsory

• Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role

• Excellent organisational skills and time management skills with the ability to multi-task.

• Excellent verbal and written communication skills, ability to work in a fast-paced environment

• Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment

• Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare

• Strong interpersonal skills

• Proven ability to learn quickly and use information

• Proven ability to deliver results

• The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building.



This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.




This advert closes on Tuesday 6 Aug 2024

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Stanburn Primary School is seeking to appoint a proactive and skilled School Business Manager to help us continue to improve our school. The successful candidate will have strategic responsibility for all aspects of financial management; will work closely with the Headteacher, governors and the senior leadership team to effectively manage the school’s financial strategy and management of the school’s resources.We are looking to appoint someone with experience of working within a financial setting but school-based experience would be a bonus.

At Stanburn Primary School we are committed to building a fully inclusive school community with high expectations, a positive ethos and strong values. We aim to develop all pupils as independent learners who are able to take responsibility for their own learning in order to achieve their best and continue “learning without limits”.

The successful candidate will:

• Have relevant professional management qualifications or have a recognised Accountancy qualification;
• Have a working knowledge of safeguarding and child protection procedures;
• Has skills in managing finance and budgets, personnel and payroll procedures, and resource allocation;
• Has a thorough understanding of school health, safety, first-aid and safeguarding protocols;
• Have an understanding of FMS/SIMS and UK GDPR legislation;
• Have excellent Microsoft Office skills;
• Have experience of working in a busy environment;
• Believe in and passionately support the vision, ethos and policies of the school;
• Can effectively lead and manage administrative, support and site management teams;
• Be enthusiastic, quick thinking and have excellent organisational skills to prioritise workload in a fast paced environment;
• Have good leadership and communication skills, with an ability to motivate and inspire staff at all levels.

We offer:

• A passionate and successful school where you will feel well-supported in your role;
• A robust induction process;
• A school that is committed to ensuring that every child succeeds;
• A Governing Body, knowledgeable in finance and premises management;
• The support of a welcoming and friendly team;
• Wonderful children and dedicated, supportive staff;
• With our ethos of “learning without limits”, we have high aspirations for everyone and expect everyone to contribute positively.

Visits to the school are warmly encouraged; to arrange, please call 020 89541423 or email us.

How to apply:

For more information, including the Job Description and an application form, visit our school website: Work for Us

Please email completed application form to: recruitment@stanburn.harrow.sch.uk

We will interview candidates as they apply and reserve the right to close the advert once a suitable applicant has been appointed.

CVs will not be accepted. Only shortlisted candidates will be notified.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The school follows safe recruitment practices to protect children. The successful candidate will be appointed subject to an Enhanced DBS with Barred List check, satisfactory references and health check. Further information about the Disclosure Scheme can be found at www.gov.uk/disclosure-barring-service-check. Harrow Council aspires to be at the forefront of promoting equality of opportunity as an employer, service provider, procurer of goods and services and a community leader. We aim to tackle all forms of discrimination and achieve equality irrespective of ones: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

What the school offers its staff

We offer:

• A passionate and successful school where you will feel well-supported in your role;
• A robust induction process;
• A school that is committed to ensuring that every child succeeds;
• A Governing Body, knowledgeable in finance and premises management;
• The support of a welcoming and friendly team;
• Wonderful children and dedicated, supportive staff;
• With our ethos of “learning without limits”, we have high aspirations for everyone and expect everyone to contribute positively.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

This position entails a pivotal change management role within a crucial workstream of the EPR Programme, specifically focusing on preparing the Royal National Orthopaedic Hospital (RNOH) for the transformative changes necessary to attain the envisioned advantages of a shared Electronic Patient Record. As a key member of the EPR Benefits and Change Management Team, the post holder will drive the execution of the comprehensive cultural and business change agenda associated with the implementation of an Electronic Patient Record (EPIC).

The post holder will prioritise ensuring engagement is at the core of all EPR program activities. Supporting the EPR Business Change Managers, they will take a prominent role in providing input into and executing communication and engagement strategies, and supporting clinical and non

Working closely with the EPR Business and Change Lead and EPR Business Change Managers, the postholder will play an important role in the delivery of the the extensive cultural and business change agenda related to implementing and expanding the electronic health record (Epic) across departments to realize the associated benefits. They will be responsible for supporting and developing both clinical and non-clinical teams, fostering a focus on systems and processes, and ensuring the consistent delivery of high-quality professional training throughout the Trust.



Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.

The Royal National Orthopaedic Hospital is continuously building upon our goal to have the best staff experience in the NHS. The NHS measures staff experience against 7 People Promises & 2 Themes.

In our 2023 NHS Staff Survey, the RNOH:
• Scored above national average for the People Promises: We are recognised and rewarded, We are always learning, We work flexibly, We are a team and Staff Engagement theme
• Ranked #1 amongst all trusts in North and Central London for all People Promises & themes
• Ranked #1 amongst all Acute Specialist Trusts for We work flexibly
• Improved our scores for Involvement, Motivation and Fairness in career progression (in regards to protected characteristics e.g. age, gender, race).

We are proud to be building the skills and capacity across our workforce to contribute to a working culture that delivers compassionate leadership, inclusive & equitable practices, supports wellbeing and that enables accessible pathways for career development.

Working for our organisation enables access to a wide range of staff benefits, including:
• 24/7 access to wellbeing support, via our Employee Assistance Programme
• A Rewards & Recognition platform, providing opportunities to thank our colleagues, send gifts and access exclusive discounts
• A dedicated Staff Well being Hub, offering an environment to relax/ nourish ourselves, away from our working environments
• Salary sacrifice schemes for transport (season ticket loans, car & bike), electrical goods and childcare
1. Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

2. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC.
3. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.
4. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place.
5. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing.
6. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle.
7. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing.
8. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures.
9. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways.
10. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
11. Supporting the process where required, of existing “as is” and the design of the “to be” EPR target operating model, including but not limited to process mapping and organisational design.
12. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan.
13. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
14. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
15. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
16. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments.
17. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc.
18. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans.
19. Define and measure stakeholder change management success metrics
20. Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action
21. Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes.







Leadership




1. Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme.
2. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes.
3. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change
4. Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills
5. Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved



Engagement and Communication


1. Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity.


1. Be responsible for co-ordinating learning from meetings, visits and events


1. Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.


1. Sustain effective working relationships with the operational and clinical leadership teams across the Trust.


1. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict


1. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.


1. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product.


1. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues.


1. Proactively respond to and resolve conflicts if/when they arise


1. Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver.





Information Analysis and Judgement


1. To produce reports that convey highly complex and sensitive information in a concise format.


1. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation.


1. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign.


1. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders.


1. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.


1. Plan and organise a broad range of complex activities and formulate and adjust plans as required.


1. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.


1. Utilise agile working devise effectively


1. Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.




This advert closes on Sunday 7 Jul 2024

Proud member of the Disability Confident employer scheme

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

This position entails a pivotal change management role within a crucial workstream of the EPR Programme, specifically focusing on preparing the Royal National Orthopaedic Hospital (RNOH) for the transformative changes necessary to attain the envisioned advantages of a shared Electronic Patient Record. As a key member of the EPR Benefits and Change Management Team, the post holder will drive the execution of the comprehensive cultural and business change agenda associated with the implementation of an Electronic Patient Record (EPIC).

The post holder will prioritise ensuring engagement is at the core of all EPR program activities. Supporting the EPR Business Change Managers, they will take a prominent role in providing input into and executing communication and engagement strategies, and supporting clinical and non

Working closely with the EPR Business and Change Lead and EPR Business Change Managers, the postholder will play an important role in the delivery of the the extensive cultural and business change agenda related to implementing and expanding the electronic health record (Epic) across departments to realize the associated benefits. They will be responsible for supporting and developing both clinical and non-clinical teams, fostering a focus on systems and processes, and ensuring the consistent delivery of high-quality professional training throughout the Trust.



Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.

The Royal National Orthopaedic Hospital is continuously building upon our goal to have the best staff experience in the NHS. The NHS measures staff experience against 7 People Promises & 2 Themes.

In our 2023 NHS Staff Survey, the RNOH:
• Scored above national average for the People Promises: We are recognised and rewarded, We are always learning, We work flexibly, We are a team and Staff Engagement theme
• Ranked #1 amongst all trusts in North and Central London for all People Promises & themes
• Ranked #1 amongst all Acute Specialist Trusts for We work flexibly
• Improved our scores for Involvement, Motivation and Fairness in career progression (in regards to protected characteristics e.g. age, gender, race).

We are proud to be building the skills and capacity across our workforce to contribute to a working culture that delivers compassionate leadership, inclusive & equitable practices, supports wellbeing and that enables accessible pathways for career development.

Working for our organisation enables access to a wide range of staff benefits, including:
• 24/7 access to wellbeing support, via our Employee Assistance Programme
• A Rewards & Recognition platform, providing opportunities to thank our colleagues, send gifts and access exclusive discounts
• A dedicated Staff Well being Hub, offering an environment to relax/ nourish ourselves, away from our working environments
• Salary sacrifice schemes for transport (season ticket loans, car & bike), electrical goods and childcare
1. Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

2. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC.
3. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.
4. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place.
5. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing.
6. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle.
7. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing.
8. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures.
9. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways.
10. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
11. Supporting the process where required, of existing “as is” and the design of the “to be” EPR target operating model, including but not limited to process mapping and organisational design.
12. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan.
13. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
14. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
15. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
16. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments.
17. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc.
18. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans.
19. Define and measure stakeholder change management success metrics
20. Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action
21. Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes.







Leadership




1. Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme.
2. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes.
3. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change
4. Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills
5. Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved



Engagement and Communication


1. Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity.


1. Be responsible for co-ordinating learning from meetings, visits and events


1. Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.


1. Sustain effective working relationships with the operational and clinical leadership teams across the Trust.


1. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict


1. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.


1. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product.


1. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues.


1. Proactively respond to and resolve conflicts if/when they arise


1. Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver.





Information Analysis and Judgement


1. To produce reports that convey highly complex and sensitive information in a concise format.


1. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation.


1. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign.


1. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders.


1. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.


1. Plan and organise a broad range of complex activities and formulate and adjust plans as required.


1. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.


1. Utilise agile working devise effectively


1. Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.




This advert closes on Thursday 27 Jun 2024

Proud member of the Disability Confident employer scheme

Lead a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify and design complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert leadership and advice to members of the EPR teams. Responsible for developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams. Support the development and implementation of the Trusts ICT Strategy ensuring staff and service user engagement is at its heart as well as promoting, developing and advising on the use the EPR across the organisation. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes. Provide expert clinical systems advice to policy development processes as required. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. Ensure all processes map to the Trust Growth Strategy which is supported by the EPR, ensure all change activities support this Strategy. The post holder will lead and deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Leading and managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Develop and promote close and collaborative working relationships across all stakeholders in the relevant departments Support the EPR Business Benefits and Change Lead in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to lead change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Lead discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Lead and execute all aspects of change management for each department including impact analysis, planning, coaching, communication, resistance management and support. Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. Using highly developed service transformation and change management skills and expertise facilitate Transformation Events, Forums, and meetings with wide range of stakeholders developing action plans to deliver service change. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness and identify key stakeholders. To performance manage ensuring that targets and milestones are met and where there is deviation recovery plans are developed and delivered Planning and Organisation Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.