Total 11 job vacancies by 02 CACI, INC.-FEDERAL

This engineering technician position will be in support of Naval Surface Warfare Center Corona Division's missile telemetry data branch in their East Coast operations in Portsmouth, VA.

What You’ll Get to Do:

• Technician will primarily be responsible for assisting with telemetry system design for portable operations on board various naval ships.

• Telemetry hardware logistics assistance.

• Onload/offload/installation of telemetry gear from ships.

• Ship riding with telemetry lead engineer to collect missile telemetry data for analysis purposes. 

• In addition to these responsibilities, this technician will provide assistance to the lead telemetry engineers onsite at NSWC Corona as well as on board various US Navy and Foreign Navy ships as required. 

• Additionally, this technician will be responsible for maintaining the data repository for the missile telemetry group and archiving data as required.

You’ll Bring These Qualifications:

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

CACI is currently seeking a General Maintenance Technician to support our mission critical client in Fort Belvoir, VA.

What You’ll Get to Do:

As the selected candidate, you will, in part, be responsible for completing various general and specialized trade skills, including but not limited to; electrical, carpentry, painting, concrete, plumbing, welding, drywall installing or repair of various ceiling systems.  Duties may also include maintenance of the structure surrounding a facility such as fencing and gates.


More About the Role:

• Responsible for infrastructure sustainment activities

• Repair and change locks in the building and perform complex lock servicing to ensure maximum safety of all people

• Responsible for developing supply estimates for various projects, gathering technical data, evaluating/formulating safety procedures, material and fiscal requirements for assigned projects

• May assist project coordinator in planning, cost estimating, designing, developing and completing local projects

• Possess a working knowledge of laws, policies and procedures pertaining to the construction work environment, i.e., Occupational Safety and Health Administration (OSHA), facility, system equipment security, Environmental Compliance Assessment Protocol (ECAP) and National Electrical Code (NEC  

• Apply electrical, mechanical and structural knowledge to perform duties as assigned and as required to interpret construction and building blueprints periodically

• Duties may also include maintenance of the structure surrounding a facility such as fencing and gates

• Able to lift and/or carry objects up to 50 pounds, as well as climb ladders, walking up several flights of stairs, working on elevated surfaces and/or work in unusual or uncomfortable body positions or environmental conditions

• Some positions involve performance of work outdoors during various weather conditions

You’ll Bring These Qualifications:

• Vocational or High School Diploma or equivalent, and at least three (3) experience as a General Maintenance Mechanic.

• Specialized experience may include but is not limited to: knowledge of the fundamentals of engineering technician work, i.e., using a variety of trade skills such as electrical, carpentry, painting, concrete, plumbing, welding, and drywall; interpreting diagrams, specifications, manuals, and supply/cost estimates

• Experience in troubleshooting techniques in order to determine exact problems and tackle them accordingly

• Excellent ability to communicate system problems to both co-workers and management for proper understanding

• Exhibit good mechanical skills to handle equipment to avoid causing injuries to self and others on ground

• Must have ability to evaluate computer related work orders in accurate manner

• US Citizen with an active TS/SCI clearance

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

What You'll Get To Do:

• Provides first level support for inbound incidents and Service Requests
• Provide front line phone and email support related to system and application  issues
• High comfort level working with technology at a fast pace
• Ability to quickly route issues according to issue type and severity
• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

You'll Bring These Qualifications:

• 1+ year of experience in Help Desk support and/or networking
• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 
• Degree or equivalent work experience
• Experience working with Help Desk ticketing tools and knowledge base resources

Preferred Certifications:

• CompTia A+ 
• CompTia  Security +
• CompTia Network+ 
• HDI Customer Help Desk Analyst 
• Microsoft Office Specialist

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

CACI is looking for a Tier 1 Helpdesk Technician for the Infrastructure Protection (IP) Gateway/Protected Critical Infrastructure Information (PCII) Consolidated Help Desk (CHD). 

The CHD is responsible for the initial intake and responses to routine requests for assistance and/or information and the escalation of programmatic or policy requests to appropriate personnel. 

The CHD is also responsible for supporting Federal and State requests from users in all 56 U.S. States, territories and federally recognized Tribal Nations.

The shift for this position varies.

About the Role:

• The Help Desk is operational from 7am – 7pm Monday through Friday. The available shift is 8 hours within the operating hours.

• Tier 1 Help Desk solutions, acting as the point of contact for internal and external customers on an Enterprise Service Desk

• Ensure that communications to key stakeholders are provided in a concise and timely manner

• Manage the processing of incoming contacts to the Service Desk via telephone, service portal, and e-mail to ensure courteous, timely, and effective resolution of customer issues

• Monitor all incidents and ensure timely resolution and/or escalation

• Identify problems and implement solutions

• Identify, recommend, develop, and implement internal training programs to increase system literacy and self-sufficiency.

• Provide thorough triaging of tickets by liaising with other IT teams.

• Provide written and oral communications

• Make recommendations for improving processes

• Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement

• Provide end-user documentation

• Work on-site at client location

Required Qualifications:

• DHS EOD Eligible (Active EOD preferred)

• Requires a high school diploma and at least six months of experience.

• Strong customer service skills

• Ability to multi-task; good time management and organizational skills

• Able to effectively influence and develop strong relationships with key stakeholders

• Strong communication skills across a range of business levels

Preferred Qualifications:

• Current DHS EOD

• Experience with incident resolution

• Experience using Service Now, MS Office

• Active Directory experience

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

***TEMPORARY ROLE - SET TO EXPIRE SEPTEMBER 2024***

What You’ll Get to Do:
As a SATCOM Technician, you will be responsible for the installation of full satellite systems at various global locations.  You will work as a member of a team to complete the build of all satellite subsystems including the indoor and outdoor equipment.

More About the Role:

• Installation of full satellite systems at various global locations; including both outdoor dish assembly and indoor electronic rack assembly and configuration. 

• Will be responsible for activating services, ensuring satellite acquisition from the terminal, verification of signal levels, fault isolation on any performance affecting issues, repair or replacement of satellite components that are deemed faulty, and/or peaking the system to the satellite to ensure that service is providing optimal performance.

• Provide global support for customer-required satellite Operations and Maintenance (O&M) activities; i.e. periodic PMI, circuit restorations, circuit activations, circuit troubleshooting, infrastructure repair; system relocations, etc.

• Responsible for the installation, termination, and testing of cable connections that support the satellite system during an installation or O&M project. These connections consist of both fiber and copper cables.

• Responsible for the installation of conduit, ladder racks, demarcation boxes, power runs, breaker panels, breakers, and any other infrastructure needs to support a satellite installation or O&M project.

• Responsible for interpreting and utilizing satellite interconnect (IC) drawings or wiring schematics to ensure that the system is cabled correctly between the dish and the internal electronics rack, and network management during an installation or O&M project.

• Responsible for providing effective communication of all activities, issues, concerns, and needs on a daily and/or weekly basis during a satellite installation or O&M project using formal and informal channels.

• Ensuring that all project documentation is filled out completely, grammatically correct, factual, and delivered in a timely and professional fashion. Further, the technician is responsible for communicating the details of any satellite installation or O&M activity to on-site customers before commencement and after all project activities.

• Responsible for cleaning and testing fly-away satellite terminal kits used for emergency service needs, temporary building relocation support, and disaster recovery.

• Responsible for providing site surveys that include such tasks as potential pad location, dish location, issues that may prevent proper installation of outdoor equipment, performing horizon profiles, identifying power requirements, cable distances, facility access issues, etc.

Required Qualifications:

• TS/SCI and willingness to sit for a polygraph are required.

• Minimum of 6 years of related experience

• Must have the ability to lift, maneuver, and assemble satellite equipment of various weights and sizes (generally single-man lift of 70 lbs. and two-man lift of 150 lbs.)

• Must understand satellite signal flow and RF theory; additionally, the technician is responsible for maintaining satellite skills set and educational levels related to current customer satellite systems and potential emerging satellite technologies.

• Must be willing to travel at least 50%.

• General knowledge and experience regarding the X, Ka, C, and Ku-band satellite constellation

• Working knowledge of RF theory/technology

• Working knowledge of satellite terminal systems

• Experience and knowledge of satellite modems

• Experience working with Microsoft NT 4.0 and Windows operating system environments

• Experience with fiber-optic transceivers and L-band inter-facility link terminals

• Familiar with test and inspection equipment and troubleshooting techniques for satellite systems

• The ability to operate the following types of test equipment: Bit Error Test, Protocol analyzer, Multimeter, Spectrum Analyzer, Signal Generator, and Power Meter

• General knowledge of basic TCP/IP theory

• Personal computer-based equipment and network test applications.

These Qualifications Would be Nice to Have:

• Polygraph preferred

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Description:

The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

Job duties include:

• Supporting a 24x7 world-class service center

• Provides first level support for inbound incidents and Service Requests

• Provide frontline phone and email support related to system and application issues

• High comfort level working with technology at a fast pace

• Ability to quickly route issues according to issue type and severity

• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)

• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

Qualifications:

• 1+ year of experience in helpdesk support and or networking

• BA/BS

• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 

• Ability to work rotating shift-work

• Degree or equivalent work experience

• Experience working with helpdesk ticketing tools and knowledge base resources

• Experience troubleshooting Microsoft Desktop Operating Systems 

• Experience with server and or desktop virtualization

• Experience with networked storage 

Preferred certifications:

• CompTia A+ 

• CompTia Server+ 

• CompTia Network+ 

• HDI Customer Help Desk Analyst 

• Microsoft Office Specialist 

Clearance:

• Must be obtainable: TS/SCI w/ active Polygraph

allspark

BITS3

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunities for growth, recognition, and rewards. We provide the environment, support, and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.

CACI’s NEW Flexible Time Off (FTO) policy allows employees to take vacation as needed, without a set number of minimum or maximum days, and is available on day one of employment!  CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!

CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.  With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.

CACI is looking for a Logistics Technician in Fairfax, VA.

What You’ll Get to Do:
This position is for a Logistics Technician with experience in material forecasting, planning, and distribution. The individual will work as a member of a team to pack and prepare shipments as well as ship these items all over the world.


More About the Role:

• The packing and preparation of equipment to ship items all over the world.

• Individuals must be able to drive a box truck of 33’ around the DMV area, for pickup and drop off of equipment.

• Responsible for the knowledge of ILMS / ARIBA

• Responsible for the knowledge of warehouse safety, and to keep the warehouse clean and safe of obstacles.

• Responsible for receiving and shipping 

• Knowledge of Microsoft Excel and Word for tracking purposes

• Responsible for executing work requests for building/staff issues in our scope of work

• Responsible for record keeping of all items received and shipped.

• Responsible for tracking all outgoing shipments from shipment to delivery 

• Individuals must be able to operate a powered hand truck and a manual hand truck for the movements of crates and skids

• Responsible for the inventory of warehouse equipment and stock.

• Responsible for delivery of items to individuals who have ordered inventory.

You’ll Bring These Qualifications:

• 0 to 1 Year of Logistical Supply and Control.

• Must be able to lift 70 lbs.

• Must be able to drive box 33’ box truck

• Full-scope poly clearance is required.

These Qualifications Would be Nice to Have:

• General knowledge and experience regarding ILMS and ARIBA software

• Working knowledge of Microsoft Excel and Microsoft Word

• Working knowledge of warehouse safety

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

 The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

What You'll Get To Do:

o   o   Provides first level support for inbound incidents and Service Requests

  o   Provide front line phone and email support related to system and application  issues

o        High comfort level working with technology at a fast pace

o        Ability to quickly route issues according to issue type and severity

o       Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)

o       The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

You'll Bring These Qualifications:

o        1+ year of experience in Help Desk support and/or networking

o       Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 

o      Degree or equivalent work experience

o       Experience working with Help Desk ticketing tools and knowledge base resources

o  

Preferred Certifications:

o       CompTia A+ 

o       CompTia  Security +

CompTia Network+ 

• HDI Customer Help Desk Analyst 

Microsoft Office Specialist

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

 The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

All Service Desk Technicians will be required to attend a 4 to 6 weeks ISC Training Program that is held Monday through Friday from 0700 - 1500. Once Technicians have certified and signed off from the Training Program each Technician will move to their approved shift. Shift Work (5 days working, 2 days off, 8-hour shifts).

Job duties include:

• Supporting a 24x7 world-class service center
• Provides first level support for inbound incidents and Service Requests
• Provide frontline phone and email support related to system and application issues
• High comfort level working with technology at a fast pace
• Ability to quickly route issues according to issue type and severity
• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

Qualifications:

• 1+ year of experience in helpdesk support and or networking
• BA/BS
• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 
• Ability to work rotating shift-work
• Degree or equivalent work experience
• Experience working with helpdesk ticketing tools and knowledge base resources
• Experience troubleshooting Microsoft Desktop Operating Systems 
• Experience with server and or desktop virtualization
• Experience with networked storage 

Preferred certifications:

• CompTIA Security+
• CompTia A+ 
• CompTia Server+ 
• CompTia Network+ 
• HDI Customer Help Desk Analyst 
• Microsoft Office Specialist 

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

What You'll Get To Do:

• Provides first level support for inbound incidents and Service Requests
• Provide front line phone and email support related to system and application  issues
• High comfort level working with technology at a fast pace
• Ability to quickly route issues according to issue type and severity
• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

You'll Bring These Qualifications:

• 1+ year of experience in Help Desk support and/or networking
• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 
• Degree or equivalent work experience
• Experience working with Help Desk ticketing tools and knowledge base resources

Preferred Certifications:

• CompTia A+ 
• CompTia  Security +
• CompTia Network+ 
• HDI Customer Help Desk Analyst 
• Microsoft Office Specialist

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:

CACI has an immediate opening for a Journeyman HVAC Technician to join our team in Fort Belvoir, VA.

More About the Role:

• Performs facilities and datacenter Heating, Ventilation, and Air Conditioning (HVAC)/Refrigeration System’s (Compressor, Condenser, Evaporator, and Expansion devices) troubleshooting, adjustments, modifications, inspections, repair, and preventive maintenance (PM).  

• Provide support with installation of major HVAC/Refrigeration system and its components (including but not limited to chillers, cooling towers, pumps, heat exchangers, air conditioning equipment, VAV boxes, fan coil units, CRAH units, in-row coolers, pumps, boilers, exhaust fans, distribution system, DDC control devices and HVAC associated electrical system).

• Routinely inspects HVAC/Refrigeration system and its components as defined above and track all repairs and PM to ensure availability of HVAC/R systems.  Cleans, lubricates, and repacks the working parts of the system.

• Responds to during/afterhours service calls and PM inspections and produce reports in writing through computerized maintenance management system (CMMS) regarding malfunctioning/inoperable equipment.  Diagnoses causes of problems and/or failures in HVAC systems, and makes repair quickly requiring good judgements to locate malfunctions.

• Provide critical advanced technical knowledge in support of unique security requirements inherent to Sensitive Compartmented Information Facilities (SCIFs) operations including sound baffling techniques/equipment and the resolution of compromising electrical currents, as sustainment of high system availability rates.

• Performs periodic, worldwide deployments in strategic and tactical mobile facility environments. Provides expert technical assistance for a 24-hour operational environment with limited documentation resources. Responds to off-duty (evening and weekend) calls to support critical system outages and to provide rapid fault isolation and resolution concerning environmental factors affecting ISR system performance to include developing technical documentation for ISR support system layouts.

• Supports US Army systems on site whenever and wherever deployed. Available to deploy to other countries and/or theaters to perform quick reaction technical support to US forces worldwide military contingency missions and requirements in potentially hazardous work environments.

• Able to maneuver in small spaces and lift 50 lbs.

You’ll Bring These Qualifications:

• Vocational or High School diploma or equivalent and 4 years’ experience leading to licensure as a Journeyman HVAC or equivalent license at a State level; or six years’ experience in an equivalent Military HVAC training/certification

• Ability to plan, install, troubleshoot and repair equipment and systems not fully covered by technical manuals, schematics, etc.

• Knowledge on HVAC control and monitoring systems and their components.

• Knowledge with computerized maintenance management system (CMMS)

•  Possess EPA 608 Type II (or Universal) or North American Technician Excellence (NATE) certification.

• US Citizen with an active TS/SCI is required.

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: