Key Result Areas & Performance: Communications and Relationships To liaise and communicate with pharmacy staff in different s.....
Key Result Areas & Performance: Communications and Relationships To liaise and communicate with pharmacy staff in different sections of the department regarding medication, supply, storage, health and safety. To liaise and communicate with nursing staff on relevant information regarding patient care and facilitating discharge. To liaise and communicate with patients regarding medicines supply and to identify administration or adherence problems. To liaise and communicate with carers, GPs, members of the public and other healthcare professionals. Ward Based Medicines Management To compile and verify electronically or on paper a patients drug history by communicating with the patient, carers, GPs and other health professionals. To endorse electronic or paper prescription charts with relevant medicine related information following trust policies and procedures. To document allergies to medicines. To undertake a review of patients own drugs to accurately assess the suitability of continued use while the patient is in hospital. To participate in the discharge planning of patients with ward staff and other healthcare professionals both in secondary and primary care. Document consultations where appropriate in the patients records. To minimise delays in discharge by ensuring that medication is available at the appropriate time. To dispense prescriptions if required. To assess patients to see if a compliance aid is required to help concordance. To provide verbal and written medicines related advice and information for patients and/or carers regarding prescribed medication and their devices with the primary aim of improving patient outcomes through medicines optimisation. To be responsible for stock control and stock management of medicines on designated wards in communication with the ward pharmacist, ward managers, medicines management pharmacy assistants and rotational pharmacy assistants/apprentices. To be responsible for workload on designated wards in communication with the ward pharmacist, ward managers, Foundation Pharmacy Technicians, Pre-registration Trainee Pharmacy, Technicians, medicines management pharmacy assistants and rotational pharmacy assistants/apprentices and Preregistration Pharmacists. To identify and return unwanted or out of date medicines to Pharmacy for disposal or for safe return to Pharmacy stock in accordance with local procedures. To arrange the supply and return of controlled drugs from the wards in an efficient manner. To transcribe and order medication that are clinically screened or awaiting a clinical screen by a pharmacist in accordance with trust policy. To support the implementation of self-administration by patients and/or carers where possible To support the efficient transfer of medicines between wards. Ensure the safe and secure handling of medicines during medicines management visits; identify issues and feedback to ward/team managers. To communicate with external organisations as necessary for admission and discharge processes (e.g. community pharmacies, GP surgeries). To undertake and complete the relevant sections of the Medicines Optimisation Program or its equivalent. Supervise and train Foundation Pharmacy Technicians, Pre-registration Trainee Pharmacy, Technicians, medicines management pharmacy assistants and rotational pharmacy assistants/apprentices and Pre-registration Pharmacists as appropriate. Obtains consent from patient for all appropriate actions. To carry out and record daily monitoring of fridge and ambient temperatures for where medicines are stored e.g. satellite rooms. Patient Services To use Ascribe, the pharmacy labelling and dispensing system To dispense medication accurately in accordance with standard policies and procedures. To dispense Controlled Drugs. To provide accurate record-keeping of Controlled Drugs within the Pharmacy including supplies to wards and departments, orders received into the Pharmacy and regular audits of the accuracy of computer and paper records. Participates in the three-monthly Controlled Drugs audit, Drug Stock Security audits and expiry checks. To undertake, and work as an the Accredited Checking Pharmacy Technician (ACPT) in order to provide a final accuracy check on dispensed medicinal products on completion of the scheme. To undertake other duties within the dispensary, to allow the smooth daily running of the department may include: Take a lead role in running specific areas within the dispensary Supervise Pre-registration Trainee Pharmacy Technicians, assistant technical officers and Pre-registration Pharmacists as appropriate in labelling and dispensing techniques. Communicate with Nurses, Doctors and other medical staff when necessary to ensure accurate interpretation of prescriptions. Line Management To take an active role in recruitment and selection of staff. To provide detailed induction to new staff members in compliance with local and Trust requirements. To carry out staff appraisals and develop staff in line with their objectives. To arrange undertake and document regular 1-2-1 meetings with staff. To undertake return to work meetings with staff after periods of absence To performance manage staff where appropriate including managing sickness absence, capability issues, conduct and resolving grievance issues in line with Trust policies To undertake health and safety risk assessments for the member of staff they manage. To oversee the team and organise the daily distribution of staffing and workload in the absence of either the Chief or Deputy Chief Pharmacy Technician, Pharmacy Clinical Services. Financial & Physical Resources To liaise with the dispensary regarding to-follows. To meet with Ward Managers to update ward stock lists as appropriate. To undertake stock control and ordering To facilitate stock rotation to prevent wastage. Other Duties: To assist in the training of pharmacists, pharmacy technicians, pre-registration trainee pharmacy technicians, Pre-registration Pharmacists and assistant technical officers as necessary having undertaken Practice and / or Educational supervisor training To provide cover to other sites within the Trust as requested by the Associate Director of Pharmacy: Clinical Services or Chief Technician for Clinical Services. To assist the department in any other areas required for the smooth running of the department. To participate in weekend and bank holiday rotas as per local procedures. To be aware of and abide by departmental policies and procedures. To participate in and interpret audits and quality improvement projects. To be prepared to work on other sites within Lewisham & Greenwich Trust depending on clinical need. To actively participate in undertaking investigation of errors and complaints. To monitor key performance indicators. To assist with the writing and updating of policies and procedures within the areas they work. To be an expert witness to validate Trainees evidence of competence and to undertake and record observations in the workplace, as agreed with the department training Lead Pharmacy Technician Education and Training and the training provider. Be able to identify appropriate doses and routes of medicines. Be able to ensure appropriate formulations and concentrations of medicines supplied/prescribed and appropriately refer any issues identified to the pharmacist for action. Be able to co-ordinate and prioritise their own clinical workload. To mentor junior staff where appropriate. Participate in the actioning of drug recalls. Applies the use of clinical and non-clinical guidelines and procedures where appropriate. Communications and Relationships To communicate with the multidisciplinary healthcare team (doctors, nurses, dieticians, physiotherapists, occupational therapists, ward managers, and site practitioners), to intermediate care, general practice support and community pharmacists in the provision of medicine related information and assessment of patients treatment. To work with appropriate staff to support development of ward-based clinical pharmacy services throughout the Trust. To demonstrate good communication skills as the role liaises with a wide variety of people within the Trust. This will include service and general managers across all directorates, trust risk managers, directorate governance leads, multidisciplinary team members and all Pharmacy staff. To liaise with external bodies including community pharmacies, GPs, local CCGs and necessary pharmacy networks. The post-holder will be required to communicate clearly and sensitively about patient medication issues both internally and externally. To provide training on medication related issues, policies, guidelines and service developments to pharmacy colleagues, nursing and medical staff, ranging from one on one communication to more formal presentations.