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The FMD Regional Lead role is comprised of two critical areas: the direct supervision, support, and oversite of up to seven campus Facility Maintenance Directors (FMD’s) and their work within a specific region; providing the first point of contact for a comprehensive facility maintenance, inspection, and safety program in supporting the campus Maintenance Team, residents, and team members at each campus within their specific region. This position directs the FMD in all facility related maintenance, safety, security, building code compliance, life safety compliance, survey preparedness and the emergency response plan.
Overall Summary:
The FMD Regional Lead role is comprised of two critical areas: the direct supervision, support, and oversite of up to seven campus Facility Maintenance Directors (FMD’s) and their work within a specific region; providing the first point of contact for a comprehensive facility maintenance, inspection, and safety program in supporting the campus Maintenance Team, residents, and team members at each campus within their specific region. This position directs the FMD in all facility related maintenance, safety, security, building code compliance, life safety compliance, survey preparedness and the emergency response plan.
Responsibilities:
Regional leadership includes leading, mentoring, and development of FMD’s while ensuring that all standards as established by the Central Office Leadership are consistent across all campuses.
- Organize and provide leadership for all services of the Facilities Maintenance Department. Assures effective operations and timely completion of department tasks for all department functions through direct supervision and planning of activities.
- Responsible for interviewing, assisting in the hiring, training, evaluation, discipline and termination of all facilities management personnel in collaboration with the Campus Leadership, administration and Human Resources.
- Train, support, develop and establish annual goals and workflow for the FMD, Supervisors and other FM team members that report directly or indirectly to the RFMD.
- Participate in the Development and implementation of the appropriate policies and procedures providing training support for departmental staff at the regional campuses.
- Participate in the Development of a comprehensive preventative maintenance program for all campuses, including the proper recordation of all SOP’s in compliance with CRC corporate directives.
- Ensure the appropriate work orders are created in the electronic work order system, working with the campus teams to customize as necessary based on the specifics of each campus.
- Provide direction for the apartment refurbishment programs for new and existing residents based on the CRC Standards. Provide training to the FM Team, Sales Team and other campus key leadership as required to fulfill the directives of the formularies.
- Assist the FM Team in maintaining the facilities management operating plan focusing on proper budget management to align with the financial plan for each campus.
- Ensure each FM Team maintains the required building records in accordance with CRC Policies.
- Coordinate and promotes an efficient high quality work request system for each campus with minimal response time and work order closing time periods.
- Supports the campus leadership in maintaining safety standards within the FM department and throughout the campus via the Safety Committee. Provide leadership and direction for life safety compliance, ensure all requirements are met and that in-service training is provided to each campus.
- Provide direction to each campus ensuring that all maintenance contracts are current and that all vendors provide quality service while maintaining all current safety standards required for each campus. The required service contracts include but are not limited to the following; waste disposal, elevators, emergency generators, landscaping services, snow removal, life safety equipment, security and window cleaning.
- Enforce the proper use of inventory control, PPE par levels, emergency supplies, warranty recordation, SDS documents and specific information for all FFE on each campus.
- Monitor and train to ensure the FM team follows the processes for ordering, receipt of materials to ensure proper coding and timely payables to vendors.
- Work with the campus administration in the evaluation, review and performance appraisals of FM personnel.
- Assist with the monthly FMD conference calls providing leadership and training as required based on the topic of discussion for the calls.
- Travel to the assigned campuses completing full audit and assessment of the campus operation providing completed documentation to the Central Office with recommendations and action plans as necessary to ensure compliance to all CRC policies and directives.
Required Skills:
- Must have experience as a senior level facilities manager, or similar, with a minimum of 10 years of experience. Prior supervision experience is required. Position requires general knowledge of building and maintenance procedures, including experience in dealing with electricity, plumbing, air conditioning, heating and ventilation, general carpentry, electronic and other related areas.
- A general knowledge of construction, ability to read and interpret blueprints with a proven record of project management is necessary. Must have proficient computer skills to communicate and utilize management tools. Must have an ongoing in-depth understanding of life safety code and state and CMS annual survey process.
- Must have a valid state driver's license and a good driving record.
- This position on occasion may require availability evenings, weekends, and holidays, and for on call emergency needs
- Bachelor's degree preferred
- Concentration in Facilities Management, Construction Management and/or Engineering preferred. Master’s degree in business is also preferred.
- Must communicate clearly in written and spoken English with residents, staff, and management. Must demonstrate good interpersonal skills. The ability to show patience and compassion to senior adults is essential.
- A person in this position must be able to demonstrate good human relation skills. This requires the ability to manage a variety of tasks, organize and supervise work activity of others and effectively deal with building operations. The individual must also be able to motivate and direct staff in a variety of functions, and lead safety practices by example
Key Stakeholders/Interaction:
- Central Office VP Facilities Management – Weekly or more frequently as necessary
- Executive Director / Associate Executive Director (Direct Supervisor) – Daily
- Campus Leadership Team members – weekly
- Campus residents and staff – daily
- Vendors and external partners – monthly
Physical Requirements:
Job demands a variety of physical duties including office work, exposure to outside environment, unpleasant conditions, and occasional physical exertion. Considered light to medium duty work. Mobility is necessary to move about the facility and campus. This position requires occasional handling of generally lightweight to moderately heavy materials and the physical ability to use various types of office equipment as well as some small hand tools. This position must also be able to travel about 10% of the time.
For full time employees, we offer a generous benefits package that includes:
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Paid Time Off (PTO) & six paid holidays
- 403(b) with a 3% employer match
- Fitness center use at most facilities.
- Various voluntary benefits:
- Life, AD&D
- Tuition assistance and scholarships
- Employee assistance program
- Legal services, home/auto insurance, discount purchasing program
- Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
