Total 320 Maintenance / Repair job vacancies in The Edge Scottsdale, 8810 N. 90th Street, AZ 85256

Duties include but not limited to:

• GS-04:
  • Reviews record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data with guidance and instruction from supervisor or senior coder to develop knowledge of the organization and structure of an electronic patient record.
  • Applies knowledge of medical record content, medical terminology, anatomy and physiology, diseases processes, and official coding guidelines to assign codes to the most basic and routine inpatient services.
  • With instruction from a senior coder or supervisor learns to select diagnosis, operation, or procedure codes based on the accepted coding practices, guidelines, conventions and policy.
• GS-05:
  • Maintains current knowledge of regulatory and policy requirements affecting coded information.
  • Assigns codes to documented patient care encounters (inpatient and outpatient); encounters are routine and less complex or for only one specialty or subspecialty.
  • Reviews health record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data. Patient health records may be paper or electronic.
• GS-06:
  • Assists facility staff with basic documentation requirements to reflect the patient care provided; provides support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, accepted nomenclature, and proper sequencing.
  • Uses skill and knowledge of the organization and structure of the patient health record to capture and justify code assignment.
  • Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
• GS-07:
  • Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing. Insures provider documentation is complete and supports the diagnoses and procedures coded.
  • Utilizes the facility computer system and software applications to correctly code, abstract, record, and transmit data to the national VA database in Austin.
  • Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture. Patient health records may be paper or electronic. The abstracted data has many purposes, for example, to profile the facility services and patient population, to determine budgetary requirements, to report to accrediting and peer review organizations, to bill insurance companies and other agencies, and to support research programs.
• GS-8:
  • Code all inpatient stays (facility and professional fees), all write-in diagnoses and procedures for outpatient encounters and laboratory, radiology, surgical and outpatient encounters that are billed to insurance companies. Codes information from the medial records of patients to generate a clinical care patient care database for the Medical Center. Assures the maintenance and accuracy of the diagnostic and procedural statistics for the facility as well as optimum appropriate reimbursement from the third party payers, by the timely and accurate coding of diagnoses and procedures utilizing the required classification system.
  • Captures data through the Ambulatory Care Data Capture Superbill Form (both printed and electronic), electronic visit notes, the Quadramed/DSS Complaint Coding Module (CCM) and the Patient Treatment File (PTF) in Vista and in Quadramed/DSS. Converts narrative electronic visit notes to ICD, CPT and HCPCS codes.
  • Manually code from the medical record documentation and enter into the appropriate software packages. Inpatient data is captured by the Coders reading the electronic and paper medical record then converting the narrative to ICD, CPT and HCPCS codes.

Work Schedule: Monday to Friday, 7:30am - 4:00pm OR 8:00am - 4:30pm CST.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $35,879 Per Year (GS 00)

CDISs must be able to perform all duties of an MRT (Coder-Inpatient). The CDI Specialist serves as a consultant to various medical staff and ad hoc committees related to medical documentation activities, including compliance. They serve on various workgroups and teams as assigned. They are also responsible for reports preparation and presentation of data to the committee(s). Serves as a consultant in the development and updating of Medical Center policy memoranda pertaining to document function and medical record activities. Ensures that medical record documentation activities are consistent with the requirements established by VA manuals and directives and the Joint Commission standards and Scoring Guidelines.

They are responsible for facilitating improved overall quality, education, completeness, and accuracy of health record documentation through extensive interaction with clinical, coding, and other associated staff to ensure clinical documentation supports services rendered to patients, appropriate workload is captured, and resources are properly allocated. The CDI Specialist analyzes, interprets, and trends findings of quality improvement monitors and prepares monthly/quarterly reports for presentation to the medical staff and/or management. Based on these findings, makes recommendations, and persuades physicians/service chiefs to adopt proposals that result in necessary policy or procedural changes. The CDI Specialist must possess thorough knowledge of medical, terminology, anatomy and physiology and practical knowledge of medical treatment modalities, procedures, surgeries, and disease processes. They review documentation and facilitate modifications to the health record to ensure accurate severity of illness, risk of mortality, complexity of care, and utilization of resources. They identify opportunities for documentation improvement by ensuring that diagnoses and procedures are documented to the highest level of specificity, accurately address all acute and chronic conditions, and reflect the true health status of patients. Serves as Subject Matter Expert for HIMS regarding medical record documentation. Develops and maintains collaborative relationships with physicians, service chiefs, and other medical center staff at all organizational levels. Must possess effective interpersonal skills.

Responsible for determining the need for and extent of training medical staff personnel regarding medical record document and requirements. May be required to develop training materials and continuing education programs. Training programs may include legal and ethical documentation practices, Evaluation and Management Code assignment, medical record documentation requirements, etc. In cases where additional medical record documentation is necessary, incumbent advises and/or discusses the issue with the responsible physician(s) via query. Queries sent to clinical staff to clarify ambiguous, conflicting, or incomplete documentation. They review appropriateness of and responses to queries through review of query reports. Evaluates, monitors, and reports on data from a variety of sources in relation to inpatient and outpatient reimbursement. These sources include Data Validation outputs and data provided from the local VISTA and VA Central Office. Incumbent will conduct monitors, summarize data, and prepare reports in a variety of areas, including a variety of special projects for the HIMS section.

Performs other related duties and responsibilities as assigned by the Chief, HIMS or designee.

Work Schedule: Monday-Friday 8:00AM-4:30PM
Compressed/Flexible: Not Authorized
Virtual: This is a virtual position.
Functional Statement #: 554-60217-0 Medical Records Technician Clinical Document Improvement Specialist (Inpatient) GS-0675-09
Financial Disclosure Report: Not required

Starting at $59,966 Per Year (GS 9)

CDISs must be able to perform all duties of an MRT (Coder-outpatient). The CDI Specialist serves as a consultant to various medical staff and ad hoc committees related to medical documentation activities, including compliance. They serve on various workgroups and teams as assigned. They are also responsible for reports preparation and presentation of data to the committee(s). Serves as a consultant in the development and updating of Medical Center policy memoranda pertaining to document function and medical record activities. Ensures that medical record documentation activities are consistent with the requirements established by VA manuals and directives and the Joint Commission standards and Scoring Guidelines.

They are responsible for facilitating improved overall quality, education, completeness, and accuracy of health record documentation through extensive interaction with clinical, coding, and other associated staff to ensure clinical documentation supports services rendered to patients, appropriate workload is captured, and resources are properly allocated. The CDI Specialist analyzes, interprets, and trends findings of quality improvement monitors and prepares monthly/quarterly reports for presentation to the medical staff and/or management. Based on these findings, makes recommendations, and persuades physicians/service chiefs to adopt proposals that result in necessary policy or procedural changes. The CDI Specialist must possess thorough knowledge of medical, terminology, anatomy and physiology and practical knowledge of medical treatment modalities, procedures, surgeries, and disease processes. They review documentation and facilitate modifications to the health record to ensure accurate severity of illness, risk of mortality, complexity of care, and utilization of resources. They identify opportunities for documentation improvement by ensuring that diagnoses and procedures are documented to the highest level of specificity, accurately address all acute and chronic conditions, and reflect the true health status of patients. Serves as Subject Matter Expert for HIMS regarding medical record documentation. Develops and maintains collaborative relationships with physicians, service chiefs, and other medical center staff at all organizational levels. Must possess effective interpersonal skills.

Responsible for determining the need for and extent of training medical staff personnel regarding medical record document and requirements. May be required to develop training materials and continuing education programs. Training programs may include legal and ethical documentation practices, Evaluation and Management Code assignment, medical record documentation requirements, etc. In cases where additional medical record documentation is necessary, incumbent advises and/or discusses the issue with the responsible physician(s) via query. Queries sent to clinical staff to clarify ambiguous, conflicting, or incomplete documentation. They review appropriateness of and responses to queries through review of query reports. Evaluates, monitors, and reports on data from a variety of sources in relation to inpatient and outpatient reimbursement. These sources include Data Validation outputs and data provided from the local VISTA and VA Central Office. Incumbent will conduct monitors, summarize data, and prepare reports in a variety of areas, including a variety of special projects for the HIMS section.

Performs other related duties and responsibilities as assigned by the Chief, HIMS or designee.

Work Schedule: Monday-Friday 8:00AM-4:30PM
Compressed/Flexible: Not Authorized
Virtual: This is a virtual position.
Functional Statement #: 554-60096-A Medical Records Technician Clinical Document Improvement Specialist (outpatient) GS-0675-09
Financial Disclosure Report: Not required

Starting at $59,966 Per Year (GS 9)

Duties included, but are not limited to:

According to the requirements of the Commission on Cancer, the VA Ann Arbor Healthcare System's Cancer Committee, the National VA Oncology Program and the NCI SEER Programs, incumbent identifies required reportable diseases in this facility's patients through the use of the VISTA Oncology Program.

Thoroughly searches the medical record to identify and code all information pertinent to the patient's diagnosis. This includes demographics, diagnosis, site and histology, diagnostic procedures, extent of disease, and treatment.

Coding assignments may involve highly technical, complex diagnoses/procedures. The incumbent utilizes coding references to ensure that complete and accurate data is collected. In addition, uses specific codes required in a cancer registry, stage of disease, morphology and topography using International Classification of Diseases for Oncology, AJCC Staging Manual, and the FORDS manual.

Independently codes a wide variety of medical diagnostic, therapeutic and surgical procedures. These include:

• 1) Codes stages of disease using American Joint Commission on Cancer staging requirements.
• 2) Analyzes the consistency of coding of registry data, cancer diagnosis, histology, treatment, (including surgical procedures, chemotherapy, immunotherapy, hormonal therapy and radiation therapy).
• 3) Identifies coding discrepancies.
• 4) Facilitates resolution of coding discrepancies by discussion with providers.
• 5) Codes complicated medical records having diagnostic, surgical and therapeutic procedures that are identified as difficult to classify.
• 6) Reviews records to obtain data.
• 7) Enters data obtained from the record into the registry software.
• 8) Analyzes data retrieved and provides the results to health care staff for research, patient care, protocol studies and trends in cancer.

The incumbent submits data monthly to the VA:. Central Cancer Registry, per directives and to the American College of Surgeon's National Cancer Database annually. Data includes codes for diagnosis and procedures, topography, morphology, and stag of disease, provider information and coded data for the treatment of cancer. The incumbent ensures that data is reported accurately and in correct format.

Performs research and periodic statistical repo sand prepares correspondence by retrieving and releasing data following a standardized approach that meets the requirements of the Privacy Act and Freedom of Information Act regulations. The incumbent maintains health record indexes and compiles administrative and health statistics for physicians as well as all other health care staff at this facility and throughout the VA System.

Organizes and maintains a data system which conforms to the standards of an Approved Cancer Program and meets the needs of the users of the registry data. The incumbent must follow these patients until their death, entering the progression of their disease into the computer program. Each patient abstract is updated as recurrences develop and annual follow-up is completed.

Independently maintains a registry that is continuously prepared for a Commission on Cancer survey, to include the necessary documentation needed for the surveyor's review. This includes but is not limited to Tumor Board/Cancer Conference documentation, Cancer Committee 1minutes, and the registry procedure manual.

Coordinates, oversees, and facilitates the Cancer Committee meetings to monitor compliance with ACoC standards to ensure certification of the Cancer Program. The incumbent is obliged to verify updates to maintain compliance with Regulatory Organizations. Develops and Monitors Quality Management and Improvement, Performance Projects and Special Studies to Enhance Cancer Patient Care and to meet Requirements of the Commission on Cancer Monitors cancer committee processes and procedures implemented to improve patient care and to verify compliance of plans and requirements.

Provides administrative guidance and advice to staff regarding methods of proper use of AJCC Staging forms and other medical record documentation concerning the cancer patient. Performs the quantitative and qualitative analysis on medical records to ensure that all component parts are present, accurate, complete, timely, and will meet the established requirements and standards of JCAHO and the American College of Surgeons.

Work Schedule: Monday-Friday (7:30 a.m. to 4:00 p.m.)
Telework: This is a Remote position.
Functional Statement #: 93094A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $54,292 Per Year (GS 8)

Duties included, but are not limited to:

According to the requirements of the Commission on Cancer, the VA Ann Arbor Healthcare System's Cancer Committee, the National VA Oncology Program and the NCI SEER Programs, incumbent identifies required reportable diseases in this facility's patients through the use of the VISTA Oncology Program.

Thoroughly searches the medical record to identify and code all information pertinent to the patient's diagnosis. This includes demographics, diagnosis, site and histology, diagnostic procedures, extent of disease, and treatment.

Coding assignments may involve highly technical, complex diagnoses/procedures. The incumbent utilizes coding references to ensure that complete and accurate data is collected. In addition, uses specific codes required in a cancer registry, stage of disease, morphology and topography using International Classification of Diseases for Oncology, AJCC Staging Manual, and the FORDS manual.

Independently codes a wide variety of medical diagnostic, therapeutic and surgical procedures. These include:

• 1) Codes stages of disease using American Joint Commission on Cancer staging requirements.
• 2) Analyzes the consistency of coding of registry data, cancer diagnosis, histology, treatment, (including surgical procedures, chemotherapy, immunotherapy, hormonal therapy and radiation therapy).
• 3) Identifies coding discrepancies.
• 4) Facilitates resolution of coding discrepancies by discussion with providers.
• 5) Codes complicated medical records having diagnostic, surgical and therapeutic procedures that are identified as difficult to classify.
• 6) Reviews records to obtain data.
• 7) Enters data obtained from the record into the registry software.
• 8) Analyzes data retrieved and provides the results to health care staff for research, patient care, protocol studies and trends in cancer.

The incumbent submits data monthly to the VA:. Central Cancer Registry, per directives and to the American College of Surgeon's National Cancer Database annually. Data includes codes for diagnosis and procedures, topography, morphology, and stag of disease, provider information and coded data for the treatment of cancer. The incumbent ensures that data is reported accurately and in correct format.

Performs research and periodic statistical repo sand prepares correspondence by retrieving and releasing data following a standardized approach that meets the requirements of the Privacy Act and Freedom of Information Act regulations. The incumbent maintains health record indexes and compiles administrative and health statistics for physicians as well as all other health care staff at this facility and throughout the VA System.

Organizes and maintains a data system which conforms to the standards of an Approved Cancer Program and meets the needs of the users of the registry data. The incumbent must follow these patients until their death, entering the progression of their disease into the computer program. Each patient abstract is updated as recurrences develop and annual follow-up is completed.

Independently maintains a registry that is continuously prepared for a Commission on Cancer survey, to include the necessary documentation needed for the surveyor's review. This includes but is not limited to Tumor Board/Cancer Conference documentation, Cancer Committee 1minutes, and the registry procedure manual.

Coordinates, oversees, and facilitates the Cancer Committee meetings to monitor compliance with ACoC standards to ensure certification of the Cancer Program. The incumbent is obliged to verify updates to maintain compliance with Regulatory Organizations. Develops and Monitors Quality Management and Improvement, Performance Projects and Special Studies to Enhance Cancer Patient Care and to meet Requirements of the Commission on Cancer Monitors cancer committee processes and procedures implemented to improve patient care and to verify compliance of plans and requirements.

Provides administrative guidance and advice to staff regarding methods of proper use of AJCC Staging forms and other medical record documentation concerning the cancer patient. Performs the quantitative and qualitative analysis on medical records to ensure that all component parts are present, accurate, complete, timely, and will meet the established requirements and standards of JCAHO and the American College of Surgeons.

Work Schedule: Monday-Friday (7:30 a.m. to 4:00 p.m.)
Virtual: This is a Remote position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $39,576 Per Year (GS 00)

Basic Functions:

• Assigns codes to documented patient care encounters (outpatient and/or inpatient professional services) covering the full range of health care services provided by the VAMC. Applies advanced knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection.
• Selects /assigns codes from the current versions of the International Classification of Diseases, Current Procedural Terminology, and/or Healthcare Common Procedure Coding System.
• Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or evaluation and management code to ensure ethical, accurate, and complete coding. Also applies codes based on guidelines specific to certain diagnoses, procedures, and other criteria used to classify patients under the Veterans Equitable Resource Allocation program
• Monitors ever-changing regulatory and policy requirements affecting coded information
• Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture.
• Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing.
• Insures provider documentation is complete and supports the diagnoses and procedures coded. Directly consults with the professional staff for clarification of conflicting or ambiguous clinical data. Reports incorrect documentation or codes
• Expertly searches the patient health record to find documentation justifying code assignment based on an expanded knowledge of the organization and structure of the patient record.
• Utilizes the facility computer system and software applications to correctly code, abstract, record, and transmit data to the national VA database in Austin. Corrects any identified data errors or inconsistencies to ensure acceptance in the national VA database within established timelines. Independently researches references to resolve any questionable code errors
• Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
• Orients and instructs new personnel and/or students from affiliated health information or medical record technology programs
• Works within a team environment; supports peers in meeting goals and deadlines; flexible and handles multiple tasks; works under pressure; and copes with frequently changing projects and deadlines.
• Conducts re-reviews of codes abstracted for outpatient encounters identified by the VERA committee to determine if based on the documentation the specific VERA coding requirements were followed; corrects coding as needed to ensure proper patient classification in the VERA program.
• Codes inpatient professional fee services for identified inpatient admissions. Code selection is based upon strict compliance with regulatory fraud and abuse guidelines and VA specific guidance for optimum allowable reimbursement.
• Establishes the primary and secondary diagnosis and procedure codes for outpatient encounters following applicable regulations, instructions, and requirements for allowable reimbursement; links the appropriate diagnosis to the procedure and/or determines level of E/M service provided. Understands the nuances of the CPT coding system for Third Party Insurance cost recovery and accurately interprets instructional notations; bundles encounters when appropriate; identifies non-billable encounters.
• Codes all Operating Room procedures reported in the Surgical Package of the VistA hospital system; applies ICD and CPT coding guidelines and selects proper codes using the current code set and the encoder product suite; ensures all procedures file to the appropriate Patient Care Encounter; adds Anesthesia and Pathology codes to the PCE encounter for all billable surgical cases.
• Reviews and codes assigned fee service Care in the Community outpatient encounters using the paper or electronic documentation obtained from non-VA facilities such as Community Hospitals, Emergency Rooms, military facilities, etc.
• Codes diagnoses from paper forms for VA registries such as Agent Orange, Ionizing Radiation, Persian Gulf, Prisoner of War, etc.

Work Schedule: Mon-Fri 0800-1630 PST
Compressed/Flexible:
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 0000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $60,794 Per Year (GS 8)

Basic Functions:

• Assigns codes to documented patient care encounters (outpatient and/or inpatient professional services) covering the full range of health care services provided by the VAMC. Applies advanced knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection.
• Selects /assigns codes from the current versions of the International Classification of Diseases, Current Procedural Terminology, and/or Healthcare Common Procedure Coding System.
• Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or evaluation and management code to ensure ethical, accurate, and complete coding. Also applies codes based on guidelines specific to certain diagnoses, procedures, and other criteria used to classify patients under the Veterans Equitable Resource Allocation program
• Monitors ever-changing regulatory and policy requirements affecting coded information
• Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture.
• Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing.
• Insures provider documentation is complete and supports the diagnoses and procedures coded. Directly consults with the professional staff for clarification of conflicting or ambiguous clinical data. Reports incorrect documentation or codes
• Expertly searches the patient health record to find documentation justifying code assignment based on an expanded knowledge of the organization and structure of the patient record.
• Utilizes the facility computer system and software applications to correctly code, abstract, record, and transmit data to the national VA database in Austin. Corrects any identified data errors or inconsistencies to ensure acceptance in the national VA database within established timelines. Independently researches references to resolve any questionable code errors
• Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
• Orients and instructs new personnel and/or students from affiliated health information or medical record technology programs
• Works within a team environment; supports peers in meeting goals and deadlines; flexible and handles multiple tasks; works under pressure; and copes with frequently changing projects and deadlines.
• Conducts re-reviews of codes abstracted for outpatient encounters identified by the VERA committee to determine if based on the documentation the specific VERA coding requirements were followed; corrects coding as needed to ensure proper patient classification in the VERA program.
• Codes inpatient professional fee services for identified inpatient admissions. Code selection is based upon strict compliance with regulatory fraud and abuse guidelines and VA specific guidance for optimum allowable reimbursement.
• Establishes the primary and secondary diagnosis and procedure codes for outpatient encounters following applicable regulations, instructions, and requirements for allowable reimbursement; links the appropriate diagnosis to the procedure and/or determines level of E/M service provided. Understands the nuances of the CPT coding system for Third Party Insurance cost recovery and accurately interprets instructional notations; bundles encounters when appropriate; identifies non-billable encounters.
• Codes all Operating Room procedures reported in the Surgical Package of the VistA hospital system; applies ICD and CPT coding guidelines and selects proper codes using the current code set and the encoder product suite; ensures all procedures file to the appropriate Patient Care Encounter; adds Anesthesia and Pathology codes to the PCE encounter for all billable surgical cases.
• Reviews and codes assigned fee service Care in the Community outpatient encounters using the paper or electronic documentation obtained from non-VA facilities such as Community Hospitals, Emergency Rooms, military facilities, etc.
• Codes diagnoses from paper forms for VA registries such as Agent Orange, Ionizing Radiation, Persian Gulf, Prisoner of War, etc.

Work Schedule: Mon-Fri 0800-1630 PST
Compressed/Flexible:Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 0000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $60,794 Per Year (GS 8)

The Pharmacy Technician, GS-0661-07, with the Clinical Contact Center is expected to strive to achieve First Contact Resolution (FCR) whenever possible. They are expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to their specific contribution to the overall patient care provided. As required and assigned, the incumbent is expected to accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level.

Specialized duties, in addition to the generalized duties include, but are not limited to the following:

Medication Management:

• Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the need of Veterans, their family members and/or legal representatives via various available contact modalities to include, but not limited to, telephone calls, secure messaging, chat, text messaging, and video regarding a broad range of topics including medication refills and renewals, basic billing inquiries, and procedural pharmacy activities.
• Routinely reviews medication profiles for therapeutic duplication, prescription non­ compliance, allergies, and drug interactions. Seeks assistance with identified individuals from a Clinical Pharmacist or supervisor for further evaluation, if needed.
• Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the VISN Clinical Contact Center software and/or Electronic Health Record (EHR) accurately, thoroughly, and in a timely manner. Uses approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests.
• Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the EHR to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances.
• Assists in training of lower graded technicians and technician students.
• Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
• Performs all duties of lower graded technicians, if required.

General Duties:

• Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to resolve Veteran's concerns at first contact independently. When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution (FCR).
• Seeks assistance from designated Lead Technician, Clinical Pharmacist or Supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
• Participates in continuous daily improvement and VISN VA Health Connect initiatives.
• Completes additional duties as assigned.

**Employee is responsible for having high speed internet, that is compatible with working remotely**

Please see below for the total rewards of being a VA Employee:

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Pharmacy-Technician-Career-Flyer.pdf

Work Schedule: Full-time; Variable schedule includes weekend and holiday rotations; The Clinical Contact Center 24/7 and staffs accordingly; Subject to change to meet the needs of the Agency.
Telework: Available; This is a remote position.
Virtual: This is a virtual position.
Functional Statement #: 497-03805F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Starting at $49,025 Per Year (GS 7)

• Oversee regional preventive medicine and public health services and disease surveillance across the assigned network.
• Direct administrative and public health policy in terms of broadly defined missions and functions and determines their effect on program needs.
• Develop regional preventive medicine operational plans, orders and tasks to accomplish Defense Health Agency mission support requirements.
• subject matter expert in advanced clinical public health care, theories, concepts, principles, and methods to experimental theories and/or new advanced developments to solve complex public health problems.
• Recommend significant changes to or the creation of new public health policies and/or programs to achieve far-reaching impact on long term goals with potential impact on broad agency policy objectives.
• Strategically anticipate future requirements and development of new standards, methods, and techniques and evaluate the impact of these products.
• Serve as the Defense Health Network Public Health Emergency Officer (PHEO) for public health emergency preparedness and response across the assigned area of operations.

Starting at $121,020 Per Year (GP 14)

As a Pharmacy Technician you will work within Pharmacy Customer Care under the direct supervision of the Supervisory Contact Representative for Pharmacy Customer Care. The incumbent accepts case referrals and provides guidance and assistance to Pharmacy Customer Care Contact Representatives. The Pharmacy Technician is responsible for Tier 2 activities associated with clinical medication questions that require clinical communications with staff such as physicians, nurses, pharmacists, and other members of the health care team. The incumbent must perform pharmacy related clinical calculations associated with interpretation of physician instructions, quantities dispensed, day's supply, availability of refills, and related calculations to identify inaccuracies, oversights, and misinterpretations of medication information. The incumbent will answer escalated Veteran inquires involving a broad range of topics, related to medication refills, medication renewals, medication tracking, backordered medications, medication recalls, emergency refills, medications not received or on hold. The incumbent gathers, evaluates, analyzes data, and applies management and leadership principles in researching the accuracy of Veteran medication inquiries. The incumbent evaluates clinical information from patient records and provide written communication to providers using progress notes that become a permanent part of the Veterans patient record.

Work Schedule: This call center operates 24/7/365 and your shift will be anytime between Sunday through Saturday, including nights, weekends, and holidays. Hours are TBD.
Telework: Not Available
Virtual: This is not a virtual position.
Remote: This is a remote position. Selectee must reside within 50 miles of a VA Medical Center (does not include Outpatient Clinics (CBOC), Vet Clinics, etc.) in the continental U.S. or a Member Services location in the following cities: Topeka, Kansas; Canandaigua, New York; and Waco, Texas.
Functional Statement #: 06855-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Starting at $54,292 Per Year (GS 8)

• Assist in compiling and maintaining a comprehensive database utilizing the hospital’s Oncolog database of all patients diagnosed and/or treated for cancer.
• Ensure accuracy and completeness of appropriate staging, coding and inclusion of all pertinent patient data, sufficient to meet the needs and standards of tumor registry operations and to provide data for physicians and researchers.
• Review standard and electronic patient medical records to identify cases of malignant disease, abstract and code information.
• Maintain quality assurance of case-finding, abstracting, staging, and coding of data and follow-up procedures.
• Utilize the Oncolog database to create statistical and narrative reports, and graphic presentations of tumor registry data for use by staff physicians and researchers.

Starting at $61,023 Per Year (GS 7)

The PMI receives administrative direction from management in terms of broadly defined missions or functions. The PMI, mostly independently plans, designs, and carries out programs, projects, studies, or other work. The PMI provides policy assistance to field level Aviation Safety Inspectors (ASIs) on difficult or complex policy interpretations. The work is normally accepted without change. Completed work may be reviewed for adherence to FAA policy and for assurance that project requirements have been fulfilled.

Some FG-14 assignments involve Service wide responsibility for application of expert knowledge of general aviation maintenance. Other FG-14 inspectors establish technical procedures and performance yardsticks and review maintenance programs, or who have problems of comparable scope and complexity, or a uniquely complex group of general aviation organizations. Assignments at this level are of great scope and unusual complexity and the organizations monitored are major factors in the industry.

ASIs at the FG-14 level establish technical procedures and performance indexes and review complete maintenance programs for general aviation organizations who are leaders in the aviation industry, or who have problems of comparable scope and complexity, or a uniquely complex group of general aviation organizations. Assignments at this level are of great scope and unusual complexity.

The following assignments are illustrative:

1. As a Service wide expert on a particular type of aircraft:

- Advises other inspectors of major changes;
- Evaluates new training methods and equipment;
- Serves on boards that evaluate incidents, accidents, complaints, and other serious problems relating to the aircraft.

2. As the principal representative in regulatory surveillance of general aviation activities, exercises certificate authority; or evaluates maintenance activities and complete aircraft overhaul facilities (By comparison, FG-13 employees exercise certificate authority over less complex air carriers or perform major portions of the certification, inspection, and surveillance for major carriers under the direction of FG-14 inspectors.)

3. Exercises certificate authority and safety responsibility over a complex of broad and varied general aviation organizations such as air taxis, executive and/or industrial operators, repair stations, and flight and mechanic schools when the activities monitored equate collectively to a major air carrier in terms of size and complexity of aircraft fleet employed, scope and technical complexity of operations, management sophistication, industry leadership, and public impact. The magnitude, intensity, and scope of program responsibility are typically such as to require significant and regular assistance of lower graded inspectors.

FG-14 employees evaluate maintenance programs for organizations which utilize complex aircraft, systems, and equipment. They frequently rely on engineers and designers for specific technical guidance. Supervisors give FG-14 employees a wide leeway for independent action. Other inspectors seek their advice on problems relating to aircraft and their operation and maintenance. Because of the precedent-setting nature or substantial effect on the aviation industry or public safety, their decisions may be reviewed and approved at a higher policy-setting level.

The PMI plans and directs the use of time and resources to accomplish organizational objectives. He or she defines, organizes, and uses resources to accomplish work activities within established schedules, analyzes program requirements and accomplishments, and makes or directs adjustments as necessary to address organizational needs.

Provides guidance to field level staff to solve difficult technical issues.

Contacts are internal and external to the agency. Occasionally represents the agency as a point of contact for policy development, inspection activities or as a technical trainer/instructor delivering formal.

Performs other duties as required.

Starting at $127,638 Per Year (FG 14)

Job Responsibilities:

• Oversee and maintain facilities at the centers, collaborating with contractors and vendors in adherence to all regulatory standards.

• Conduct regular inspections and contractor performance evaluations to drive continuous improvement.

• Ensure preventive, corrective, and ad-hoc maintenance is completed to meet required standards.

• Develop and execute processes to enhance operational efficiency and streamline workflows.

• Support the development of emergency scenarios and hospital tabletop exercises.

• Participate in setting up infrastructure and ensuring system readiness for operational activities.

• Manage fault reporting to address issues promptly.

• Ensure clinic infrastructure is adequate, safe, and functional.

• Track and report operational issues to management with timely feedback.

• Coordinate daily operations to ensure prompt, efficient services.

• Perform tasks following standard operating procedures, ensuring smooth and safe clinic operations.

• Monitor and compile statistics on clinical operations, key performance indicators (KPIs), and submit periodic reports.

• Gather and consolidate user requirements for projects, ensuring timely and budget-compliant completion.

• Maintain thorough documentation to support all maintenance activities and project administration.

• Continuously assess and improve operational workflows.

• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Diploma in Engineering.

• Strong logical thinking and problem-solving abilities.

• High attention to detail and meticulousness.

• Proficient in Microsoft Office applications.

• Customer service-oriented.

• Effective communication skills (both phone and email).

• Previous experience in Healthcare/Medical care is an advantage, though not required.

• Independent worker with a proactive approach to operations improvement.

• Hands-on and team-oriented, requiring minimal supervision.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

MRTs (Coder) perform the full scope of inpatient and outpatient coding duties. These coding practitioners analyze and abstract patients' health records and assign alphanumeric codes for each diagnosis and procedure. MRT's possess expertise in International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and the Healthcare Common Procedure Coding System (HCPCS). MRTs (Coder) select and assign codes from current versions of ICD CM, PCS, CPT, and HCPCS classification systems to both inpatient and outpatient records. Duties include, but are not limited to:

• Provide coding guidance to various levels of staff to promote consistency in practice and compliance with coding rules and regulations.
• Initiate, prepare, and maintain various reports, and analyze data.
• Coordinate, assign, and monitor workflow.
• Provide input for performance evaluations and hiring.
• Orient and instruct new coding personnel and/or students on coding, abstracting, and use of the electronic health record and encoder software.
• Ensure audit findings and claim denials related to coding errors are resolved and/or daily coding rejects corrected for accurate billing and data collection.
• Monitor trends and/or changes in regulatory and policy requirements affecting coding practices and identify educational needs.
• Develop coding training materials and present a curriculum encompassing ongoing training initiatives.
• Provide assistance with coding inquiries from providers, MRTs (Coder), billers, and other facility staff.
• Select and assign codes from current versions of ICD CM, PCS, CPT, and HCPCS classification systems.
• Directly consult with the clinical staff for clarification of conflicting, incomplete, or ambiguous clinical data in the health record.
• Abstract, assign, and sequence codes into encoder software to obtain correct diagnosis-related DRG, support medical necessity, resolve encoder edits, and ensure codes accurately reflect services rendered.

Work Schedule: Monday through Friday, 7:00am to 3:30pm
Compressed/Flexible:Authorized
Remote: This is a remote position
Position Title/Functional Statement #:Lead Medical Records Technician (Coder)/PD000000
Relocation/Recruitment Incentives: Not authorized

Starting at $51,332 Per Year (GS 9)

1. Quality Control Responsibilities To carry out all laboratory duties in accordance with Good Control Laboratory Practice (GCLP) as deemed appropriate by the QC Laboratory Manager and Head of Pharmaceutical Quality. To carry out all laboratory duties in accordance with Good Laboratory Practice (GLP). To update SOPs and test procedures as required and submit for approval to the Pharmaceutical Quality Control Laboratory Manager or Head of Pharmaceutical Quality. Undertake the sampling and testing, in accordance with approved procedures, of the following: o Raw materials, including purified water, excipients and active ingredients. o Finished pharmaceutical products, including sterile injections, creams, ointments and oral liquids. o Packaging components. o Repacked medicines. o Clinical trial supplies and patient packs. o Medical gas testing To undertake the preparation and standardisation of laboratory reagents. To ensure that the laboratory has adequate glassware, disposables and chemicals to undertake routine work. To undertake routine calibration and maintenance of laboratory equipment in accordance with approved procedures. To report all results and findings to the Pharmaceutical Quality Control Laboratory Manager or Head of Pharmaceutical Quality for final evaluation. To undertake evaluation of microbiological testing media from environmental monitoring testing in accordance with approved procedures. This includes enumeration of colonies description of morphology. To consign any samples requiring microbiological and endotoxin testing to the approved contractors according to the approved procedure and schedule. To ensure that chemical waste is disposed of according to the Trust procedures. To assist in the maintenance of the Pharmaceutical Quality Control Laboratory in a safe and tidy condition and in accordance with GCLP. To store reference and retention samples in accordance with approved procedures. Undertake the testing of radiopharmaceutical products in accordance with approved procedures and to report the results to the authorised releasing officer. 2. Research and Development To carry out stability testing under the supervision of the Pharmaceutical Quality Control Laboratory Manager or Quality Assurance Pharmacist. To develop and / or validate analytical methods and prepare formal reports of the results under the supervision of the Pharmaceutical Quality Control Laboratory Manager or Head of Pharmaceutical Quality. To prepare written reports of any development work carried out. To assist the QP (IMP) in developing testing procedures and checking of products prepared for Clinical Trials. 3. Quality Assurance To be part of the Quality Assurance team and carry out assigned QA tasks as required. To undertake monitoring of temperatures in controlled storage areas within Pharmacy. To undertake environmental monitoring in the manufacturing units at both internal and external sites according to agreed procedures. To assist in writing departmental procedures in line with current GMP guidelines. To assist in carrying out internal and external inspections and audits of our GMP areas and external clients and suppliers. To assist in drug defect investigations, complaints and drug recalls of trust manufactured products. 4. Quality Management and Document Control To ensure SOPs for assigned equipment and testing procedures are updated as required. 5.Training and Development To assist in the training and supervision of support staff. Preregistration pharmacists and student technicians as well as training programme for QA and QC personnel as required 6. Professional Development To undertake continuous professional development. To undertake GCP and GMP training as required. To maintain 100% MAST record. To act as a role model to all other Pharmacy staff. To always behave in a manner that is professional, positive and polite. To be accountable for own professional actions. To be responsible for his/her own professional development and participate in own Performance and Development planning. 7. Other responsibilities To undertake other duties as required by the Quality Assurance Specialist and Head of Pharmaceutical Quality.