The Role and Department
General Assistants are responsible for supporting a professional, responsive, and efficient catering service for students, staff, and visitors. They ensure that food production is presented, served, and replenished to an exceptional standard and in line with standard operating procedures. The post holder will also assist with day-to-day cleaning of kitchen and catering equipment, receipt and storage of goods, and checking and signing for deliveries.
Catering team members will be expected to adopt and promote a flexible working approach and undertake any or all the tasks outlined below regardless of their designated shift.
Successful candidates are expected to always promote a positive image of University Catering and Durham University.
The Operations Directorate: Elevating the Student and Staff Experience
The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students' learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.
Within the Operations Directorate, we have three key areas:
- University Catering: Our robust catering team of 500 ensures fresh, exciting, and diverse dining experiences throughout our colleges, catering to the unique needs of our University Community, which includes students, staff, and visitors, and offer expert advice on bar management.
- College Operations: With over 200 dedicated professionals, we provide residential services within the colleges as well as supporting student and non-student-led events.
- Retail Services: Our branded retail catering and merchandise outlets offer an enticing array of menus and high-quality products thoughtfully presented to enhance the shopping experience for our students and staff whilst building positive relationships via efficient service and attentive staff.
In addition to a highly competitive salary and rewards package, our strategic focus includes ongoing development opportunities for our people.
Join us today and shape your career at Durham University!
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Richie Metcalfe would be happy to speak to you
Specific Role Information
The post holder will be required to work any 5 days out of 7, which may include some evenings and weekends. Typical working hours are between 7am and 9:30pm.
Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.
The post holder will be required to work flexibly across all catering areas.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.