Total 326 customer service job vacancies in Others category in East London, London, E13 8SL

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
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• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Position: Housing Benefits Officer
Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour
Location: Harrow
Contract Type: Temporary, Full-time
Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service.
Role Highlights:

• Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
• Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
• Work collaboratively with internal departments and external partners.
• Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.

What We're Looking For:

• Strong knowledge of Housing Benefit legislation and policies.
• Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
• Excellent communication skills and proficiency in Microsoft Office, especially Excel.
• Ability to work autonomously, prioritise effectively, and meet performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Private Client Tax Manager
Location: London
Contract: Permanent
Salary: £60,000 - £75,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Private Client Tax Manager to join the team on a permanent basis. This is a mixed compliance/advisory role which will involve a high percentage of non- UK domicile cases. Running a portfolio of compliance cases along-side supporting seven private client partners with advisory work. There will also be staff management and development involved.

Main Responsibilities

• Responsibility for a mixed portfolio of personal tax clients, including specifically non-doms, HNWIs, sole-traders, partnerships, and offshore trusts.
• Assisting partners on the delivery of advisory work which will include the preparation of reports on matters such as IHT planning (including UK trusts), residence, pre-arrival planning, offshore structures (involving offshore trusts and companies) and planning work in anticipation of the new rules for non-doms from 6 April 2025.
• Preparation and attendance at both existing and potential new client meetings, setting budgets for the follow up work, and ensuring the work is carried out in a timely manner and within budget.
• Liaising with clients on routine and ad-hoc assignments including correspondence by email, telephone and face to face meetings. Matters to include inheritance tax, income tax and capital gains tax.
• Correspondence with HMRC in relation to s9A enquiries and preparing disclosures under the digital disclosure facility.
• Overseeing the collation of all the information needed to prepare the tax return involving liaising with other third-party professionals and the clients themselves.
• Dealing with all aspects of income tax (including National Insurance) and capital gains tax including reviewing PAYE coding notices where appropriate.
• Reviewing tax returns prepared by other members of staff for approval by the client and for then electronically filing them.
• Promptly dealing with routine post received in connection with those clients.
• Prioritising and organising own work to ensure consistently high standard of client care and to meet HMRC deadlines - working without supervision and to show initiative in dealing with clients' affairs.
• Billing clients on a quarterly basis, including making reserves and keeping partners up to date with any billing concerns.

Candidate Criteria

• CTA Qualified is an essential requirement
• Minim of 5 years Private Client Tax experience
• Experience and up-to-date knowledge is required of non-doms and offshore structures
• Client facing experience is required including being comfortable speaking to and meeting with clients on a regular basis
• Working knowledge of CCH packages and good organisational skills are key
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Children's Home Manager

Service care Solution are currently recruiting for a Childrens Home Manager in Ealing.

The Children's Home Manager will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Pay rate - £50,000 per annum - Negotiable for the right candidate

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

• You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

• In addition we have an in house team of Therapists providing support to staff and young people within the home.

Requirements:

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare
• Prior experience in residential children's homes, including at least a year with staff supervision and management responsibility.
• This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

Working with Service Care Solutions comes with many benefits, including:

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years' service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People's right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Employee Awards based on performance and length of service.

If you are interested in the Children's Home Manager, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

I have a post just come up for an experienced Plumber for our Repairs team covering Westminster.

The role is within the repairs team, you will be responsible for all aspects of Plumbing repairs and installations to our properties.

A van, uniform, Tools etc are provided

Your new role

Our team has an exciting opportunity for you to join our Responsive Repairs team as a Plumbing operative where you'll be working around Westminster on a full time basis.

We're looking for a multi-skilled Plumber responsible for the delivery of routine maintenance repairs/installations, as well as being capable of Plumbing you will also be required to make good, fixing the odd tile, panel etc.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.
* NVQ or 2 years+ experience in Plumbing

Benefits.

• Paid Weekly
• Company Van.
• Opportunity to go permanent with this job

The pay range for the role is £22.25 per hour LTD company rate. The PAYE equivalent is £19.28 per hour, inclusive of holiday.

If you are interested in applying for the Plumber role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert.

Transformation Lead
Location: London
Contract: Temporary (6-month initial)
Rate: £900 to £1,000 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Transformation lead to join the team on a temporary basis. The Transformation Lead is responsible for leading and delivering the council's transformation agenda, a programme of organisational transformation to deliver the council's agreed future operating model and medium-term financial savings.

The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.

The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.
With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a 'whole council' understanding of how corporate and service change programmes.

Candidate Criteria

• Relevant Management Qualification required with education to degree level as a minimum.
• Experience of design of whole organisation transformation programmes including delivery of business change programmes.
• Experience of delivering agreed operating models and medium-term financial savings.
• Evidence of handling complex organisational matters and challenging situations in large organisations
• Experience of leading and delivering large-scale transformation.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Principal Auditor
Location: London
Contract: Temporary (3-month initial)
Rate: £400- 450 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Principal Auditor to join the team on a temporary basis. The postholder will deliver an efficient and effective provision of a comprehensive internal audit service covering a full range of functions across the authority, including complex, cross-cutting pieces of work.

Main Responsibilities

• To contribute to the development of risk-based audit plans in order to achieve an efficient and effective service and in line with recognised professional practice.
• Review, appraise and report on the adequacy of risk management arrangements and internal controls with the ability to assimilate complex and diverse material in order to reach professional and balanced conclusions.
• Operational responsibility for audit projects, managing time successfully and handling multiple pieces of work at the same time.
• Evaluate the risk management arrangements and control environment by appraising its effectiveness.
• Prepare and issue reports to a wide range of officers and levels of management, including senior managers and Corporate Directors/Chief Executive and/or Members, that set out the findings from audits.
• Provide support to the Fraud Manager and Investigations team where required, and highlight fraud risks and/or fraud identification through audit work.

Candidate Criteria

• CCAB, CMIIA or AAT Qualified with extensive relevant experience
• Experience at Senior/Principal Auditor level within a Local Authority
• Experience of providing high-level support to deliver an annual audit plan
• Analytical and detail-oriented mindset with thorough understanding of risk-based auditing.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Independent Financial Adviser
Location: London
Contract: Permanent (Self-Employed Agreement)
Rate: £negotiable (% of revenue + fixed expense)
Start Date: Flexible
*Remote working available*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of an established Financial Advisory firm in London for experienced Chartered/Non-Chartered Financial Advisers to join their team on a self-employed basis. The firm are looking to bring in professionals with their own current portfolio of clients or professionals that can guarantee £5m+ AUM to be brought in following retainer period.

The firm operate on a self-employed basis and therefore all clients brought in by the adviser will remain under their ownership and the firm will offer an guaranteed expense whilst the adviser builds their portfolio. This is a fantastic opportunity to build on your portfolio and work alongside high-level advisers, there is also an excess client scheme where retired advisers can sell on their clients for other advisers to build their portfolio.

The firm are flexible on working arrangements and there will be no expectation to come to office, however, the firm sees benefit in sharing expertise and methods among advisers.

Candidate Criteria

• Level 4 Diploma through CII/LIBF as a minimum.
• Current AUM/FUM of £5m+ or confident of bringing this amount in after retainer period.
• Track record of advising a client portfolio and generating business to grow a portfolio.
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Telecare Officer

Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets

The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.

Pay rate - £21.58 PAYE / £28.22 Umbrella

Main Responsibilities

As a Telecare Officer, you will be responsible for:

• To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.

• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.

• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.

• To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.

Requirements:

• Experience in similar role
• To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Social Work Officer

Service care Solution are currently recruiting for a Social Work Officer in Haringey.

The Social Work Officer will support vulnerable adults across the borough through the implementation of our strengths-based model of practice.

Pay rate - £16.15 PAYE / £19.95 Umbrella

Main Responsibilities

As a Social Work Officer you will be responsible for:

• Working within strengths-based model of practice and holding a non-complex caseload to support residents to improve their independence and wellbeing by working closely with partners and maximising the use and benefit of community resources.

• 2Undertake strengths-based assessments, reviews and support planning that enable residents to maximise their independence, improve quality of life and build their resilience.

• 3Provide practical support to residents and carers, that helps support them such as accessing living aids: accessing the welfare benefit system in order to provide advice and information to service users.

• Assist in arranging short term care and in providing clients and carers with respite to reduce carer breakdown

Requirements:

• Experience in similar role
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Social Work Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Scheme Manager
Hastings
Older People's Independent Living Service
12 Weeks, Temp to Perm
25 Hours per Week
£20.82 LTD / £17.75 PAYE (inc hol)

One of the UKs largest housing associations is recruiting for a Scheme Manager to manage one of their older peoples' services in Hastings.

The Services
This Scheme Manager vacancy is based in an 40-bed Independent Living service for residents aged 65+

Job Description:
The focus of this Scheme Manager role is to provide an effective housing management and support service to older residents and will include the following tasks and responsibilities:

• Daily welfare calls and checks on residents
• Carry out alarm checks as required
• Deliver an effective customer focused housing management and support service working with multi-agency partners
• Conduct assessments of risk and need and provide personalised support to residents.
• Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
• Work closely with other agencies to ensure residents are able to access a full range of services and support.
• Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports
• Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required.
• Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
• Assist the income management team in ensuring rental and service charge income is maximised and recovered.
• Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximising the use of mobile technology to carry out day to day and targeted activities/campaigns.
• Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.

The Candidate
To be considered for this Scheme Manager role you will require the following skills and experience:

• Previous Scheme Management Experience
• Previous experience working with older people
• Strong level of IT proficiency
• Good knowledge of housing health and safety requirements
• Driving license not essential, but beneficial

Due to the nature of the service users you will be working with, you will require an Enhanced DBS for this role. If you have an existing DBS on the update service, this will be beneficial to your application.

The Contract

• 25 Hours Per Week, 5 days, flexible hours.
• 12 Weeks, Temp to Perm
• Pay range: £20.82 per hour LTD / £17.75 per hour PAYE (inc hol)

Referral Bonus
If this Scheme Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Scheme Manager role, please send your CV lee . mc millan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Scheme Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region

Our client based in West London is currently recruiting for a Risk Assessor to join their commercial team as soon as possible.

This is a full time, permanent position covering Bristol and surrounding areas.

The purpose of the role is to support with the delivery of all aspects of the water hygiene compliance contracts within their area.

Responsibilities:

• To carry out Legionella Risk assessments, reviews and surveys in line with company procedures and method statements.
• Ensure all survey forms and work records (electronic system based) are complete and accurate.
• Assist with technical development of the risk assessment document
• Ensure all Health & Safety procedures are followed and recorded, and are complete and accurate.
• Ensure all arrangements for visits with clients are made in a timely and professional manner.
• Provide full support to Service Manager, as and when required.

Requirements:

• A detailed working knowledge of the HSE's ACoP L8, HSG274 and HTM-04-01
• An excellent understanding of Water Regulations and hold an appropriate certificate.
• Full Driving Licence

If interested, our client is looking to move quickly and are therefore offering a salary of between £32,000 - £40,000 per annum based on experience and suitability. For more information please feel free to get in touch on 01772 208967 or email at james.glover@servicecare.org.uk