Total 20 customer service job vacancies in Others category in fort moore georgia

• Serve as an Information Technology Specialist (Customer Support) within the Customer Service and Computing Branch, Enterprise Systems Division, and Network Enterprise Center (NEC).
• Provide Tier II Information Technology support efforts to include, but not limited to the installation and configuration of personal computing hardware and software.
• Provide accurate and timely technical and functional support to customers who require advice, assistance, and training relating to desktop systems.
• Operate in both a proactive and a reactive troubleshooting work center environment.
• Support desktop systems on both the classified and unclassified networks.
• Utilize databases to track significant issues and events to facilitate trend analysis and customer needs.

• Manges information system (IT) accounts required for all personnel assigned to the organization.
• Connects user equipment to ensure peripheral equipment, operating systems and appropriate software is properly installed.
• Uses analytical techniques to analyze computer equipment malfunctions and software errors.
• Troubleshoots existing hardware and software systems to ensure workstations are in compliance with organizational procedures.
• Provides training to inform users of information and communication system operational requirements.
• Collaborate with senior information technology (IT) specialist to ensure program is in compliance with regulatory guidelines.
• Serves as assistant Telecommunications Control Officer to ensure accountability of mobile information technology (IT) communications devices.
• Provide written documentation (i.e., briefings or fact sheets) to inform users of system changes.

• Resolves a variety of technical problems emanating from Windows operating systems.
• Receives phone calls, walk-ins, or computer-generated service requests from personnel.
• Creates, modifies, and deletes approved users in SharePoint user groups using Active Directory profiles to confirm status.
• Provides support to users in developing MS Team pages that connect to SharePoint.
• Works closely with end users to identify and resolve problems as they relate to the use of software.
• Disseminate newly developed information to staff and assists in both formal and informal end-user training on a variety of automation.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Performs other related duties as assigned.



If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12609056

As an IT Specialist (Customer Support), GS-2210-9, you will:

Address problems; install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provide initial incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures. Respond to a variety of failures to devise recovery plans for system failures. Re-image customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements. In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes. Trouble-shoot and repair IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notify team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinate support actions with user, other IT personnel, and higher levels as required. Evaluate IT hardware and software used by activities. Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Work with users to test and evaluate a variety of software packages. Resolve problems to the extent possible before referring more difficult problems to appropriate levels. Apply appropriate security measures consistent with approved security standards.

Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users on equipment and software; custom installation and maintenance of hardware and software; investigate and resolve problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls.

Receive requests for resolution of hardware or software problems that may require in-depth research. Analyze customer problems and research database for possible solutions or task the appropriate subject matter expert or section capable of resolving the problem. Coordinate external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintain awareness of current trends in information technology. Perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training.

Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Work directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program.

Performs other duties as assigned.

• Provide technical guidance to the field on law enforcement intelligence and counter intelligence gathering and sharing activities to protect the economic and productive strength of the nation's security.
• Assist in determining the need for written policies and procedures, overseeing the development of policies and procedures, and reviewing and recommending approval upon completion.
• Reviews and analyzes FTEP program planning for effectiveness and integration with agency policies, procedures, and plans; implement criteria and evaluating preparedness based on exercises, plans, and training.
• Monitors Field Training Officer (FTO's) assignments and performance, working with Regional FTEP coordinators to correct deficiencies.
• Collaborate with top management to develop long-range management plans for efficient and effective FTEP program implementation and administration.
• Conducts comprehensive evaluations of ongoing functions to ensure that programs meet their stated goals, and identifies areas where operational efficiency could be enhanced.
• Conduct investigations that require an expert level of planning and coordination for very complex investigations; performing a variety of investigative assignments including surveillance, radio transmittals, etc.
• Coordinates the National Student Employment Program for Law Enforcement and Investigations (LEI); develop, and implement new outreach strategies designed to reach and engage a variety of stakeholders.
• Will serve as the LEI National Field Training Coordinator/ LEI National Recruiter.

• Provide oversight of the Regional Recreation Fee Program operations to assure compliance with the Federal Lands Recreation Enhancement Act (FLREA)
• Conduct on-site and off-site park reviews; monitor/identify park issues and communicate concerns to leadership. Analyze and evaluate risk at the regional level and identify trends and patterns in the management of risk.
• Provide support, advice and oversight over the implementation and operational management of fee collections such as Interagency pass programs, automated fee collection (e.g., point of sale systems), and/or public reservation systems and applications at the regional level.
• Provide support, advice and oversight regarding recreational fee project expenditure activities throughout the Southeast Region, to include projects for collection, facility investment, transportation, security, visitor services, and other fee expenditure assignments (e.g., 5-year Recreation Fee Comprehensive Plan, banking & advance, permanent waivers).
• Extract data and prepare in-depth analysis using FBMS, AFS4, and other systems to monitor obligations by projects.
• Provide financial planning advice to leaders and prepare a variety of reports.
• Draft procedural instructions as well as support, implement, and coordinate service wide initiatives for the region.
• Oversees the revision and evaluation of required reports, programs, documents, and other data submitted.
• Communicate effectively across multiple levels of an organization, develop and maintain effective working relationships with internal and external organizations.
• Conducts trainings and creates training materials as needed.

The duties for this position include, but are not limited to:

• Coordinates scientifically credible protection, mitigation, and restoration projects to minimize impacts of outdoor lighting.
• Analyzes data and product specifications, writes scientific reports, and makes recommendations to staff.
• Develops and maintains liaisons and effective working relations with related groups.
• Represents NPS on regional task groups or similar. Makes presentations in parks, public gatherings, and professional meetings.
• Conducts outdoor lighting measurements using established procotols.

• Develop and implement systematic plans to assure accomplishment of customer program objectives through coordinated efforts of acquisition team members. Work with members of the program offices to market current and/or new services to exisiting potential Public Buildings Service (PBS) customers.
• Direct and perform the section's full range of contract administration actions required for the acquisition program, inlcuding the issuance of contract modifications, negotiation of changes, excericse of options, justification for other than full and open competition, investigation and resolution of contractor delays, issuance of cure notices or show cause letters, settlement of liquidated damages, contractor performance appraisal, subcontractor suveillance, disposition of claims, use of alternate dispute resolution when appropriate, and similar matters.
• Direct, train, advise, and coach journeyman level contract spoecialists, intern level contract specialists, purchasing agents, and support personnel.
• Serve as advisor to program officials in procurement planning and processes. Advise program officials of the acquisition strategies and procurement objectives to be used, and assist in the preparation of statements of work.
• Direct and serve as senior-level Contract Specialist for pre award and post award functions involving specialized procurements of significant government-wide importance. Requirements typically involve negotiated/source selection procurements of various contracts for designing and building complex structures with state-of-the-art energy management; and service contracts for building management/maintenance, automatic temperature controls, fire safety, and other major systems/subsystems contracts.

• The duties may include, but are not limited to:
• Provides administrative and technical supervision to all personnel assigned to the office, including supervisors, trainers, office staff and graders in field assignments.
• Supervises the sampling, inspection and certification of fresh and processed fruits and vegetables for quality, condition and grade in accordance with official standards, market orders and regulations
• Assists in the establishment of performance standards of subordinates and evaluates their performance.
• Plans work of subordinates, including supervisors, by reviewing area operations in light of changing workloads, types of inspection, volume of work, priority of requests, and other factors.
• Provides a direct link between inspection personnel in his/her area and the OIC.
• Receives and resolves complaints of subordinates. Holds corrective counseling sessions and effects disciplinary measures of a minor nature.
• Resolves complaints from the industry on grade determinations made by subordinate graders.
• Collaborates with SCI Division Standardization Branch in the development and testing of grade standards and inspection aids for fresh and processed fruits and vegetables.
• Directs the charges made for work performed with necessary follow through to ensure accurate collections and maintenance of records.

The major duties of the Economist position include, but are not limited to, the following:

• Perform as a technical expert in nonmarket valuation and input-output modeling
• Manage projects for economic protocols and analyses
• Conduct technical writing/reporting/documentation of economics data results
• Apply policy regarding Federal statutes and regulations for required economic analyses
• Apply research methods, analytical techniques, and peer-review processes in economics.

• Consolidate and review requests to ensure they comply with policies, procedures, and fund source criteria.
• Serve as Regional Agency Operations Program Coordinator (AOPC) for government charge card program. Serves as the conduit for park AOPC agents at 75 parks within the Southeast Region.
• Incumbent provides primary support related to the Service's financial system in areas of requisition management for FBMS goods and services; good and services receipt oversight for contracts and agreement completion actions, as well as financial reporting.
• Serve as the Regional FBMS Account Controller responsible for controlling financial system access, assigning user roles and permissions, and ensuring proper segregation of duties are maintained in FBMS.
• Provide financial planning advice and prepare a variety of reports for managers to help in the development and execution of budgets and various analysis.

1. Represents the United States Postal Service in the prosecution of federal crimes.
2. Develops and recommends strategies and coordinates the preparation of litigation for mail theft, mail fraud, narcotics violations and other complex cases.
3. Performs all aspects of criminal discovery, motions practice, trials and appeals.
4. Meets with defense attorneys in advance of trial to conduct pre-trial conferences and negotiations.
5. Works closely with postal inspectors and other law enforcement agents, witnesses and victims during criminal investigations, trial preparation and all phases of litigation.
6. Conducts legal research. Prepares memoranda and briefs on questions of law. Prepares pleadings.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Coordinate investigations and develop and administer policies and programs related to all federal land management law enforcement matters
• Develop and manage basic and advanced law enforcement training programs for the Service, including developing policy and guidelines related to law enforcement training and certification
• Direct the activities at the Law Enforcement Training Center, including budget development and execution and development of organizational strategic goals
• Represent the Service with external partners, such as the Department of Homeland Security, or on inter- or intra-agency task forces to recommend new or modified policies or courses of action on law enforcement employee development initiatives
• Ensure the safety and wellness of all Service employees and trainees assigned to the Federal Law Enforcement Training Center