Total 5 customer service job vacancies in PR / Media / Communications category in City of London, London, SE17 1LB

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Duties include but not limited to:

• Assists with planning and coordination of agency sponsored events including contracting, budget, and operations plans.
• Assists with managing events, coordinating tasks and responsibilities of staff, volunteers, partners, and contractors.
• Employs a high level of customer service while interacting with all agency divisions, agency partners, stakeholders, and other local, state, and federal organizations.
• Assists with special requests, ceremonies, and briefings at the request of the Supervisor.
• Ability to obtain and maintain a Contracting Officers Representative Level I Certification.

Starting at $45,146 Per Year (GS 5)

Job Opportunity: Media Relations Lead at British Transport Police (BTP)
Are you an experienced media relations professional with a background in policing? Do you thrive in fast-paced environments, managing high-profile media relations and crisis communications? If so, we want to hear from you!
Position: Media Relations Lead
Location: British Transport Police Headquarters
Contract Type: Initial 12-week contract (with the possibility of extension)
Rate: £550-£600 per day
Vetting Level: Management Vetting (SC Clearance required)
About the Role:
As the Media Relations Lead, you will play a crucial role in supporting BTP's strategic objectives by leading and coordinating all aspects of media relations, both traditional and digital. You will manage the media relations team, oversee day-to-day operations of the media relations desk, and provide expert advice on managing high-profile cases and crisis communications.
Key Responsibilities:

• Set and execute strategic direction for media relations across BTP.
• Lead the social media policy and digital communications strategy.
• Provide expert advice to senior leaders, including the Chief Constable.
• Manage media relations campaigns aimed at changing public behavior and perceptions.
• Lead and coordinate the media response to critical incidents.
• Build and maintain positive relationships with key stakeholders.

Essential Experience:

• Extensive experience in a press office or newsroom environment.
• Proven track record in crisis communications and media handling during major incidents.
• Significant experience in leading and mentoring media relations teams.
• Strong understanding of media law and legal constraints.

Desirable:

• Professional qualifications in Public Relations, Media, or Communications.
• Experience with news desk management software.
• Established national and regional media contacts.

Application Process:
This recruitment process is being managed by Service Care Solutions on behalf of BTP. Interested candidates must have current Security Clearance (SC). If you meet the criteria, please email your CV and details of your security clearance to Lewis Ashcroft at Service Care Solutions.
Contact Information:

• Lewis Ashcroft
• Service Care Solutions
• Lewis.ashcroft@servicecare.org.uk
• 01772 208962

Please ensure that you complete and return the Right to Represent form alongside your application.
Join us in helping to shape the media strategy for one of the country's key policing organisations. We look forward to hearing from you!

Service Care Solutions are currently recruiting on behalf of a Will Writing Service who are seeking a Consultant to join their team. Please find below further details regarding this position.

ROLE: Will Writing Consultant
LOCATION: London / West Sussex
SALARY: £28,000 to £30,000 per annum

Please note that this role includes significant travelling across the London region.

The Role of The Will Writing Consultant

• To provide companies a tailored Will writing services to employees of large multinational companies
• The client base is across diverse sectors such as finance, pharmaceutical, engineering, and media throughout the London area
• Your normal week will consist of conducting face-to-face client meetings (either over MS Teams or in person), drafting Wills and administration
• Face-to-face meetings are conducted via Teams or on site at the clients' offices (mostly located in and around London) however on occasion some may be held at mutually convenient locations or at their home address (advanced Will service).

The Person

• Previous F2F experience in Financial Services (e.g., Mortgages, Life Insurance).
• Experience in the Will Writing industry (not essential).
• STEP or CILEX qualified (or currently studying).
• London-based or with excellent connections to London and West Sussex

If this Will Writing Consulant role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Your new company
An exciting position has come up for a permanent Customer Happiness and engagement manager to join a well-established company based in West London.
Your new role
This role is key to creating an exceptional customer experience and managing digital engagement platforms like closed VIP Facebook community and reel projects on the website.

• Responding to and resolving customer enquiries and complaints
• Implement creative strategies to surprise and delight customers, including exclusive offers and personalised communications
• Develop systems to collect and analyse customer feedback from various channels, using insights for continuous service improvements
• Engage members with regular updates, exclusive offers, and interactive content to build a loyal and active community
• Measure and report on the success of content initiatives, using data to drive future content strategies
• Prepare concise reports with actionable insights for senior management
• Prepare detailed reports on engagement activities, demonstrating their impact on customer satisfaction and overall business objectives

What you'll need to succeed
You will have previous social media experience and Customer Service. You will have excellent written and verbal communication skills. You will have exciting creativity and strategic thinking to develop engagement activities and content. You will work well within a team and independently. You will be proficient in digital marketing tools and platforms with a strong understanding of social media dynamics.

What you'll get in return
This is a permeant position, paying between £29,000 - £32,000 per annum, as well as a monthly profit share (at circa 10%). This company is based in Feltham and have many exciting benefits such as employee discounts, free breakfasts, a cycle to work scheme, medicash health plan and many many more.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Media Account Service Roles. Trading under Publicis Media Australia
Location: Sydney or Melbourne or Brisbane

Senior Account Executive (Also known as Senior Planning Executive, Senior Client Executive)
The purpose of the Senior Planning Executive role is to autonomously plan and implement client campaigns -they are ultimately responsible for the delivery of all client activity. They will help lead the delivery of communication plans and management of digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. The Senior Planning Executive is to work in collaboration with the wider team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning Executive ensures attention to detail in all facets of their work and will take responsibility for any errors that occur. Experience required: Minimum 3-4 years’ experience understanding and working knowledge of Australian Media Landscape and digital marketing advertising. Preferably a University degree or higher education qualifications. Expert understanding and working knowledge of Australian medialandscape. Expert across the following Office platforms: Word, PowerPoint and Excel. Have an understanding and experience using the following tools: eTAM, BMD, Roy Morgan, EMMA, eRAM, Nielsen Digital / Answers, Sizmek and/or DCM, MOVE, AQX Fusion
Salary:$75 –90k package

Account Manager (Also known as Client Manager, Planning Manager, Associate Account Manager, Associate Client Manager, Associate Planning Manager)
The purpose of the Account Manager role is to create media strategy and implementation recommendations across all media for clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. The Account Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process. Experience Required: 3-4 years’ industry experience. Expert across the following Office platforms: Word, PowerPoint and Excel. Possess sound financial management skills. Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools.
Salary: $80k-$100k package

Associate Account Director (Also known as Associate Client Director, Associate Planning Director, Senior Account Manager, Senior Planning Manager, Senior Client Manager)
This role is focused around communications planning, account service and leading a team of direct and indirect reports. For this role, we require someone who is comfortable in establishing and owning senior level client relationships and helping drive the client forward in regards to their media/marketing plans. This role also offers you the opportunity to test and learn new things allowing you to be at the forefront of new learning. The purpose of the Associate Account Director is to ensure that client service is of an exceptionally high standard. The Associate Account Director works closely with the Account Director and/or Business Director and/or Group Business Director to ensure that the product delivered to clients is best in class and in line with the agency’s values. Experience required: 4-5 years industry experience, people management skills, strong written and verbal communication skills , client Leadership ,excellent presentation skills, sound business acumen ,strong understanding of media channels, understanding of media systems.
Salary: $90k-$110k package

Account Director (Also known as Client Director, Planning Director)
The purpose of the Account Director is to lead the development of media strategy and communication plans across their client portfolio. They are ultimately responsible for their teams work & output. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. It is expected that they will participate in, embrace and lead training forums for their team and where applicable the common good of the agency. The Account Director is also responsible for developing long-term, mutually beneficial relationships with all clients - they should look to own the Marketing Manager level client relationship, and in some instances at the Marketing Director level. Account Directors will be called on to assist or lead New Business opportunities
Salary: $100k - $130k package

Business Director (Also known as Client Partner)
This role is focused on driving client business relationship and deliver best in class business and communications solutions for clients. The Business Director role includes: ultimate responsibility in overseeing and managing accounts, manage client expectations, anticipate client needs, resolve issues, identify client business requirements and work with team and cross functional teams to deliver the right solutions. Proactively source and present media / group solutions to help grow your client’s business
Experience Required: 8-10 years industry experience at the minimum, people management skills, strong written and verbal communication skills , client leadership ,excellent presentation skills, sound business acumen, strong understanding of media channels understanding of media systems.
Salary – over threshold so no need to advertise

Group Business Director (Also known as Client Partner)
Purpose of the role is to inspire and manage the client team and specialists to deliver world class work, service and partnerships. Deliver services and products that drives marketing led growth for our clients. Develop trusted and positive senior client relationships e.g. CMO, Marketing Director and ensure the agency team is acting as a true marketing partner. Develop internal and external client action plans that: Drives you and your team to deliver against client needs in a style which makes your client consider you their most valued business partner. Identify opportunities to deliver marketing led growth via our diversified service. Custodian of the whole client contract, scope of work and have a plan in place to safeguard any upcoming renewals/negotiations (with General Manager/Managing Director). Experience Required: 12-15 years industry experience, people management skills, strong written and verbal communication skills , client leadership, excellent presentation skills, sound business acumen, strong understanding of media channels, understanding of media systems.

All of the above roles require a relevant tertiary qualification or a minimum of 5 years of relevant experience in lieu of qualification.