Total 2 Others level Quality Assurance / Control job vacancies in Skipton, BD23 6EX

Hours:

35 hours per week on a 6 month fixed term contract

Closing Date:

Sun, 7 Apr 2024

We are recruiting for a Senior Quality Specialist to join our team. If you enjoy identifying areas for quality improvement and have a passion for collaboratively designing, delivering and embedding actions to drive the quality agenda forward with a ‘right first time’ culture. Then this may be the role for you!

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining the money operations leadership team. A newly formed department that is pivotal to help the Money team deliver products and services to customers.

This is an exciting opportunity to help lead a new vision and strategy for the area, working on modernising with robotics and automation, innovationand making changes to improve the overall efficiency. As a member of the leadership team, you will champion initiatives and own parts of the strategy that will help achieve the overall departmental vision. Quality will be a pivotal area and ensuring the right framework, behaviours and culture is embedded across the Money Operations department will be a key element of your role.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

Through collating and analysing data, the Senior Quality Specialist will identify emerging or realised quality issues and trends across Operations – Money Teams. You will provide feedback on quality issues directly to relevant leaders and colleagues, as well as recommend and track actions for change.

You will partner the Customer Outcomes team and work in conjunctions with each other to collaboratively agree updates and changes to the quality framework and ensure these are consistently used across all areas of Operations – Money Teams.

Hold responsibility for being the main point of contact with the Senior Leadership Team, develop strong working relationships and provide feedback on Quality Assurance on Operational activities; and ensuring key feedback is provided to the Head of Operations – Money.

From here the successful candidate will ensure that the necessary training and feedback is provided to colleagues to address quality issues for the benefit of the customer and the Society.

What Do We Need From You?

• Great organisational skills and ability to effectively prioritise to deliver results

• Excellent communication and influencing skills, and empathy to deliver a range of messages to a variety of different stakeholders

• Ability to interpret a wide range of information and data in order to identify key areas for improvement

• Be proficient in collating and presenting in a manner to promote the identification of potential, emerging and/or realised quality issues

• Have experience of working with data and people to deliver results with a proven track record of delivering improvements in quality

Proud member of the Disability Confident employer scheme

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. We are a Good College (Ofsted 2018) and offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of ‘enriching lives through learning’. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.
We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus to be followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.
Skipton has good transport links and is easily accessible from Burnley 19 miles, Bradford 18 miles, Keighley 10 miles and Harrogate 22 miles.
We are currently seeking to employ a committed and motivated Quality Officer, to provide a high-quality administrative support service to the Quality team in the implementation of effective and efficient quality improvement systems to underpin the College’s academic activities and provision.
The ideal candidate we are looking for will be able to undertake regular monitoring and audit against a range of KPIs and metrics including ILP checks. Produce accurate data sets that support Quality Measurement and Improvement. Implement and facilitate perception surveys of students, clients, employers and user groups. To maintain up-to-date, accurate Quality documentation in line with college procedures, including staff share areas and the intranet and archiving where appropriate.
Essential requirements:
Sound knowledge of quality assurance;
Ability to produce quality and performance data accurately;
Qualified to Level 2 (GCSE Grade A*-C or equivalent) in English and maths (or willing to work towards completion within a specified time frame);
Good administrative skills with the ability to maintain accurate and relevant records in line with quality procedures;
Confident use of data systems;
Excellent interpersonal skills and organisational skills;
Continued professional development which reflects a passion for current educational initiatives;
Ability to work flexibly and on own initiative to meet the needs of the College;
Ability to work effectively as a team member;
Demonstrates ability to work under pressure, prioritise and commit to challenging deadlines whilst maintaining the quality of output;
Willing to undertake professional development linked to the needs of the Department and College;
Computer literate with the ability to adapt to new in-house IT systems quickly;
Ability to communicate effectively across all teams within the College.
This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.
A disclosure check with the Disclosure & Barring Service will be undertaken for this post.
We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.
For further information including a full job description and to apply, please visit our website If you have not heard from us within 28 days of the closing date on this occasion you have not been shortlisted. However please feel free to apply for futures roles as appropriate