Total 13 Manager level Quality Assurance / Control job vacancies in Bath, Somerset, bs1 3dz

The post holder is responsible for leading the Quality Agenda. This includes clinical governance, clinical audit, organisational learning, and regulatory Compliance for the Trust. They will have the oversight and compliance with NICE guidance, national standards and national clinical audits. The post holder will, together with the patient safety team in promoting and delivering patient safety across the organisation.



The post holder will support the development of improved performance and service delivery in a range of service areas across the Trust. In addition, they will promote quality improvement across the Trust and lead on a range of programmes addressing performance and service issues.

Lead the development, implementation, monitoring and review of the Clinical Governance Strategy (including audit and outcomes), Quality Strategy and Quality & Governance Framework for the Trust in line with Trust objectives and priorities. This can include but not limited to changing legislation and regulations and should support continuous improvement and the delivery of high standards of care in line with the Trust’s vision and values.

In collaboration with the clinical directorates and corporate services, lead the development of a trust wide work programme for quality improvement, including quality priorities and metrics and communications.

Ensure timely delivery and monitoring of effectiveness and demonstrate the impact on standards of patient ca Through liaison and working with the Board, managers and frontline staff ensure clinical governance and quality improvement concepts become embedded in Trust decision making, planning and performance management process.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

For more information and details around the main responsibilities, please refer to the job description attached.


This advert closes on Sunday 24 Nov 2024

For more information and details around the main responsibilities, please refer to the job description attached.

This is an exciting new development support role with the WT&E Workforce Training and Education directorate which encompasses the requirement for the NHS to have a sufficient and inclusive workforce with the knowledge, skills, values and behaviours to deliver compassionate high-quality health and care to the people it serves.

The post holder will support activities within a team who is responsible for supporting system-wide development and improving capability across the healthcare system in relation to increasing supply, workforce assurance and provision of HR and OD advice and guidance.

The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff internal and external to the organization.

The post is responsible for providing professional expertise to the outcome of the business processes for the team.

The post holder will define current processes, facilitate discussions, and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.

The postholder will also be responsible for supporting ad hoc projects and initiatives as they arise at the direction of the Head of Workforce Assurance, HR & OD.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

The post holder will support the Head of Department and their team to ensure that their work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery:
• Deliver the team’s business plan, and support the HR supply and resourcing manager to progress plans, reporting risk and issues as they arise
• Liaise with appropriate functions within the region, organisations, and the wider sector.
• Support all aspects of the teams projects.
• Enable organisational development for the SW ways of working programme.


This advert closes on Tuesday 19 Nov 2024

Your new company
You will join an award-winning housing association based in the Bristol region in an exciting and influential role, as Head of Property & Compliance. Your new employer were established in 2021, starting a new phase in a proud history of social housing in Bristol and the surrounding areas. Your new company are responsible for greater investment in existing and new homes in the city, currently managing and maintaining 3,300 homes.

Your new role
The overall purpose of your role involves the provision of leadership and management of the strategic delivery of asset management, leading on ensuring that all maintenance activity is carried out and completed efficiently in a timely manner and to the required quality. As part of your role, you will work with the Homes Director to further develop and implement asset management strategies, ensuring that customers have great homes that are fit for the future.

Specific responsibilities include:

• Deliver against agreed business objectives and strategic plans with strong and positive communications.
• Be an ambassador for the association, representing the association and creating a positive impression with all external stakeholders.
• Responding to a challenging external environment, exploring new opportunities and evolving internal priorities.
• Promote high performance and cross-team working both within the association and for external partners.
• Oversee financial responsibilities.
• Determine and monitor standards for performance within the team.

What you'll need to succeed
In order to succeed in this critical and exciting new role, you will be able to fulfil the following criteria:

• Relevant and proven experience in a senior role within assets / maintenance, or a property field.
• Experience managing a multifunctional team.
• Experience and detailed knowledge of decarbonisation.
• Knowledge of new strategic asset management principles and the ability to apply them.
• Experience in providing an effective stock condition and energy performance.
• Experience in procuring and managing property investment programmes driving value for money.
• Providing a clear informed, and objective advice on strategic issues.

What you'll get in return
In return, you will be entitled to a fantastic wide range of benefits:

• 30 days annual leave + 7 bank holidays.
• Carry-over of annual leave.
• Ability to buy 5 additional days leave.
• The ability to take 1 days leave to undertake voluntary work or work which benefits the community.
• SMART working, encouraging work-life balance.
• Family friendly policies, including maternity and adoption, paternity, parental leave, time off for dependants, flexible working requests.
• Company sick pay.
• £700 per year health and well-being flexible benefit.
• Employee loan.
• Independent financial advice.
• Cycle to work scheme.
• Fresh fruit available in the office.
• A salary of £68,250.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.

Financial Control Manager

Are you comfortable navigating complex financial data and using it to provide strategic insights and recommendations? Are you adept at building and maintaining strong relationships with key stakeholders to influence decision-making and drive financial performance? Are you skilled at managing and challenging financial performance while balancing competing demands and priorities?

If so, join us as our next Financial Control Manager, where your skills and dedication will shape the safety and success of our operations.

The Opportunity…

As our next Financial Control Manager, you'll collaborate closely with the finance planning and reporting, cost consolidation, and project control teams, utilising their abilities in supporting generating the financial analytics, management information, and reporting necessary for success. By partnering with the Programme Leadership team, you'll work to optimise financial performance and maximise return on investment for shareholders, providing regular insights and leading financial reviews of the programme.

Pay, benefits and culture…

Alongside a competitive salary of £70,000 depending on experience, we’re dedicated to offering flexible benefits that support our people across all aspects of their lives. This role will be based on site working at Hinkley Point C with the expectation that 4 of the 5 days will be in the office.

We offer a market-leading company pension scheme, paid holidays and a range of flexible benefits, such as: a company incentive bonus plan, cycle to work scheme, discounts and employee pricing.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity, and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need. We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 
What you’ll be doing…

As a Financial Controls Manager, you'll offer insightful analysis and commentary to both internal and external stakeholders. You'll be responsible for reviewing planning, budgeting, and forecasting, with a focus on challenging assumptions, ensuring quality, and maintaining consistency. Additionally, you'll advise the Programme Leadership Team on shaping the strategic direction to achieve long-term financial objectives, while identifying potential risks and cost-saving opportunities. Additional roles and responsibilities include:


- Ensure project financials are aligned with committed expenditure and the approved base budget for each project or program area.
- Actively participate in monthly project review meetings with key stakeholders across all delivery areas to assess financial performance, collaborating with the Commercial team to ensure consistent reporting across the HPC project.
- Lead the development of proactive financial analytics, offering recommendations and support to drive informed program decisions.
- Define and monitor financial KPIs, setting performance targets aligned with business strategy and planning, and intervening when necessary.
- Lead financial review meetings within the program or function to identify, investigate, and mitigate risks, issues, and opportunities, while agreeing on interventions and management actions to optimise performance.
- Provide coaching to the business on how to interpret and act on financial reports and information effectively.
- Support negotiations with external parties, including supplier contracts, service providers, and regulatory bodies, to safeguard NNB's financial position.


Who you are…

To excel in this role, you'll need strong skills in building and maintaining relationships with key stakeholders, along with exceptional communication, influencing, and presentation abilities. Being able to balance competing demands, and a customer-focused approach are essential. Your problem-solving skills, blending logic and intuition, will drive solutions that benefit both finance and the business. With strong commercial acumen and analytical expertise, you'll present complex financial and business ideas clearly, tailored to your audience. Additionally, solid decision-support experience is key to your success.

We’re also looking for you to hold the below:


- Strong commercial and business acumen with hands-on experience driving performance.
- Qualified accountant with credentials from a recognised UK Professional Organisation (e.g., ICAEW, ICAS, CIMA).
- Proven track record in managing, supporting, and challenging performance and internal relationships.
- Familiarity with tools such as SAP, Anaplan, PowerBI, and ECOSYS is a plus.
- Knowledge of industry trends and a solid grasp of external factors impacting the business.
- Exemplifies leadership behaviours and embodies HPC values.
- In-depth expertise in financial processes, ensuring smooth operations.
- Skilled in negotiation and compromise, with a knack for constructively challenging assumptions and business performance.


Applications for this role close: Sunday 15th September

Join us and together we can help Britain achieve Net Zero.

#HinkleyPointCJobs #LI-Hybrid #DestinationNuclear #EDFNuclearJobs

Western Dr, Bristol

£50,000 - £55,000

Flexitime hours 37.5 covering core hours of 09.00-15.00

4 Days in the office & 1 from home.

Travel covered by the business

Job Description

This role will provide shared services to both of the companies UK sites in Bristol (Manufacturing site), and Derby (Service business) to ensure legality by advising and monitoring compliance with internal regulations and, in particular, taking into account local regulatory requirements in coordination with the central business functions. Please note that the Health and Safety elements of the role will be a shared service, whereas all Quality responsibilities will be for the Bristol location only.

The role is based in Bristol, but regular travels to Derby are required by the job holder. (On average 2 visits to Derby per month)

Key Responsibilities:

The Health, Safety and Quality Manager will hold the following responsibilities:

HSE (EHS)

• Ensuring legal operations at the site by advising and monitoring compliance with external and internal regulations
• Exchange and close cooperation with the EHS central functions
• Energy management at the site and reporting of relevant EHS,- KPIs to the HQ
• Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated
• Advising employees and manger on HSE issues. Working towards a strong safety awareness among the entire workforce
• Ensure full and accurate health and safety and training records are maintained. Establish a full programme of documented health & safety inspections, audits and checks.
• Establish a structured programme of health & safety training throughout the Company.
• Ensure that all accidents are documented, investigated and recommended improvements implemented.
• Regular safety inspections of operating facilities, equipment and work processes as well as regular inspection of workplaces
• Reporting and analysis of EHS incidents at the site, monitoring of corrective actions, reporting to PA/EHS
• Maintenance and continuous improvement of EHS management systems

QMM

• Maintain, monitor and measure the effectiveness of PAGS Quality Management System; conduct internal audits on company quality management system; assist/facilitate other PA site audits; implement the company Quality Policy, review the contents and scope and ensure its updated accordingly
• Supports all departments in the development, maintenance and continual drive for improvement of QMS processes and documentation.
• Coordinates activities to achieve and maintain compliance to ISO 9001 and applicable business quality directives.
• Supports the organization to carry out structured processes such as risk assessments, 8Ds and lessons learned for customer and internal quality issues with focus on customer satisfaction and prevention of defects.
• Monitors and regularly reports on performance with regard to quality objectives
• Conduct annual standard reviews to ensure changes are capture and where relevant processes are updated to reflect relevant changes; communicate to the business relevant changes to specific industry standards.
• Uphold a proactive approach to QMM to drive continuous improvements

Qualifications

The job holder will hold the following knowledge and skills:

• Completed technical degree or comparable qualification
• Several years of professional experience in the HSE/ EHS-area
• analytic skills, especially for legal principles and context
• Ability to write clear legally recommendations and instructions
• Good communication and team skills
• Certified Quality Manager and auditor with experience in maintenance of a Quality Management System preferred.
• Fundamental technical knowledge in special machine construction.
• Problem solving experience in methodologies such as 8D, 5 Why, Ishikawa.
• Ability to detect faults (design, process and procedural) and to participate in finding root causes and their solutions.
• Experienced in risk management of projects.
• Experienced in leading quality and continuous improvement initiatives in a machine construction company, or equivalent blend of education and experience.
• Proficient in office standard software (Excel, Word, PowerPoint, Outlook, Teams,.etc.)
• Action oriented, quick learner, ambitious; has experience in driving change and delivering results.

Additional Information

The business a group of open-minded and high-spirited collaborators. They emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, they offer a fine salary package, lots of benefits, and various fun social activities.

• An attractive job in an international company
• A corporate culture with a strong focus on technology and collaboration
• Great opportunities for personal and professional development
• Informal work environment and committed colleagues
• Pension and health insurance.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Location: Homebased with travel to south / southwest
Permanent, Full time
£45,000
- £55,000 + Plus, company car, bonus and private medical insurance
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the Regional Quality & Performance Manager, you will be responsible for the performance & achievement of target performance levels within a specific area reporting to the Head of Service Delivery. You will be the single point of accountability for delivery of volume and quality within their region and lead Service Delivery Mangers in operational delivery.
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety. Have direct responsibility of the Service Delivery Managers.
Reporting to the Head of Service Delivery within Clinical Operations, you will have line management responsibility of the Service Delivery Managers.Your main responsibilities:

- Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
- Deliver team objectives and performance against targets through robust performance management methods.
- Facilitate communications which support delivery.
- Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
- Work with Head of Service to drive continuous improvement and disseminate though team.
- Investigate and resolve customer complaints and escalate serious complaints as required.
- Ensure Service Delivery Managers have in place appropriate leadership & mentorship and coaching to support delivery of quality targets.
- Ensure Service Delivery Managers follow appropriate processes to escalate risks & issues within their team.
- Support the continuous professional development of staff and encourage shared learning.
- Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.

What you’ll need to do the role:

- Experience leading and developing teams.
- Experience of delivering challenging performance targets
- Health Assessment experience helpful but not essential

What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays
- Company car
- Bonus scheme
- Private healthcare

Proud member of the Disability Confident employer scheme

.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

.
Home-Based with occasional travel
Permanent, Full time
Between £85,000
- £100,000 per annum (negotiable dependent on experience) plus, company car, bonus, and private medical insuranceHere at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As the head of clinical assurance and improvement you will be responsible for the clinical oversight and clinical leadership of the Specialist Benefit element of the Health Assessment Advisory Service (HAAS) contract and will play a key role in engaging with the Department for Work and Pensions (DWP) on assuring the quality of report outputs. This will include managing the contractual quality mechanism of the contract and disseminating learnings from this to the organisation. The role will engage with our learning and development, and clinical authorship teams and act as internal Serco sign-off for Specialist Benefit related materials. Similarly, this role will have accountability for driving clinical quality improvement activities within our Specialist Benefits operation.

Reporting directly into the Head of Quality and Clinical Standards for HAAS, you will also work with clinical and operational leaders within the Specialist Benefits team and the wider HAAS to ensure that quality assurance and improvement activities are integrated in a way that delivers results for claimants, the DWP and for Serco.

Your main responsibilities:

- Ensure the effective delivery of induction, mandatory and specialist training throughout the business, including onsite and virtual delivery.
- Lead on the development of Clinical Governance, Quality Improvement, and clinical assurance activities within their scope of practice.
- Analyse and interpret highly complex professional, clinical governance, healthcare quality and DWP data.
- Ensure that all Clinical Incident and safeguarding issues are appropriately investigated and reported, supporting the respective leads in these areas.
- Develop and deliver a range of reports that support governance, assurance, and improvement activities.
- Engage in external activity to ensure continuous development of the Clinical Governance, Quality Improvement, and claimant Safety agenda in line with national drivers.
- Support the Training and Development function to ensure that training plans and training content within the contract reflect clinical governance priorities and ongoing factors identified as risk areas.
- Develop a culture of clinical governance within Specialist Benefits delivery, ensuring that clinical governance is at the heart of delivery in both strategic and operational planning terms.
- Leads the development and review of the quality improvement plan within their professional scope.
- Achieves clinical objectives whilst operating flexibly in an environment of change and prioritising activities accordingly to meet the demands of the organisation.


What you’ll need to do the role:

- Medical professional registration with the GMC
- Approved status within Industrial Injuries Disablement Benefit Assessments and Prescribed Diseases, respiratory diseases assessments, Veteran Agency assessments, International Pensions Benefit Health Assessments, and file work, and HMRC Assessments
- Extensive experience in coaching, clinical support, training, and clinical audit within the above assessment processes.
- Knowledge of, and experience of discussing cases with DWP and managing the contractual quality measurement audit sample.


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays
- Company car
- Bonus scheme
- Private healthcare

Proud member of the Disability Confident employer scheme

***37 Hours a week***
Drivers License and access to a vehicle
An Enhanced DBS Check is required

-Undertakes fire safety and other statutory compliance checks for the Authority’s housing stock.

- This may involve fire risk assessment & reviews, fire door inspections, fire strategic plans, PEEPS, fire alarm testing, fire related resident engagement, legionella risk assessments, Emergency light inspections and other associated Health and Safety checks.

-You will be spending most of your time out and about visiting residents within their homes or blocks, so need to be happy lone working and great working with our customers.

** The role will require you to drive so a full UK drivers license and access to a vehicle is requirement for this role. **

Job Title: Compliance Business Support Case Manager
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Taunton, TA1
Start Date: ASAP
Work Pattern: Hybrid | 2 Days in Office | 3 Days WFH | 09:00am - 17:30pm

Join our client's dynamic Communities Directorate as a Compliance Business Support Case Manager and Technical Administrator, where you will play a crucial role in upholding their housing property management's legal, safety, and compliance standards. Your responsibilities will include validating and registering fire and water risk assessments, monitoring compliance activities, and engaging with customers on housing compliance health and safety issues. Your work will ensure the safety and wellbeing of their communities and enhance the client's reputation through diligent compliance practices.

Key Duties and Responsibilities:

• Manage contracts, liaise with customers, and maintain up-to-date compliance certifications across various systems.
• Handle technical and legal administration, process financial reconciliations, and prepare KPIs for compliance projects.
• Formulate and maintain compliance records and KPIs, ensuring adherence to safety-critical deadlines.
• Oversee compliance systems, resolve data issues, and develop tools to enhance team knowledge. Advise on process improvements and ensure efficient data processing.
• Engage directly with residents to address compliance concerns, providing timely advice and support.
• Manage small-scale contracts, addressing and resolving contractor issues effectively.

Requirements

• Previous Administration/Business Support experience.
• Systems management and technical programming proficiency [Desirable]
• Good understanding of Health & Safety requirements. [Desirable]
• Understand the principles of data protection.
• Strong commitment to customer service, excellent communication skills.
• High level of accuracy and attention to detail.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Manufacturing Quality Manager - Highbridge - Permanent

Acorn by Synergie are recruiting for a Manufacturing Quality Manager on behalf of their client in Highbridge.

Hours of work:

40 hours a week Monday to Friday between 8.30am to 5.30pm with 1 hours unpaid lunch.

Starting Salary:

£45,000 per annum

The Role:

Responsibility for the quality of the products and services which will include full control of customer feedback. Engaging with the leadership team to identify improvements to production processes to improve quality and service to the customer.

Duties:

• Quality technical support
• Liaise with Suppliers to resolve quality issues
• Developing quality plan to meet customer satisfaction and company standards
• Use 6 - Sigma to co-ordinate production and manufacturing to improve quality
• Steering quality operating systems initiatives across all manufacturing
• Keeping records and documents of all quality actions
• Co-ordinate internal and external audits
• Lead 8D resolution of warranty and customer concerns
• Manage and action customer feedback
• Manage changes made within quality

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

We are looking for an experienced Compliance Manager to ensure our company adheres to legal standards and in-house policies. You will be responsible for enforcing regulations in all aspects and levels of business as well as provide guidance on compliance matters.

A great Compliance Manager is well-versed in legal guidelines and corporate governance best practices. They are professionals of high ethical standards and work diligently to complete their duties keeping in mind the objectives of the business. You must be comfortable saying “no” when necessary and be result-oriented.

The goal is to preserve the company’s integrity by making sure it stays on a lawful and ethical course.

Responsibilities

Drafting and implementing company policies and procedures
Review and input into the development of relevant policies and procedure
Assessing the business’s future ventures to identify possible compliance risks
Managing Compliance plan and Controls Assurance
Reviewing policy and development
Day-to-day management of our compliance system
Reviewing regulatory change after implementation
Conducting internal reviews and audits
Advising internal management and business partners on the implementation of compliance programs
Ensuring incidents are actioned appropriately
Reviewing marketing materials for compliance with legal requirements
Providing advice and leadership in relation to compliance issues that arise
Following up on compliance issues that require investigation
Evaluating compliance systems and ensuring adequate processes and procedures are in place
Reporting on compliance
Closely collaborating with HR departments to monitor enforcement of compliance regulations
Training cross functional teams on compliance requirements