Total 7 job vacancies by Expeditors

Working Place: Mainly working in warehouse: Di An, Binh Duong.

The Job:

• Take responsibility for inquiries from customers and support Distribution Manager to secure the business opportunities.
• Perform the best customer service to ensure high customer satisfactions.
• Communicate service issues to Department Managers/ Supervisors
• Monitor Distribution , warehouse tasks and ensure the fulfillments.
• Responsible for inputs and updates in company system EDMS
• Corporate and work with other branches related to any sales’ issues
• Assist Distribution Manager in updating and monitoring business opportunities.
• Assist Distribution Manager in running weekly meeting and take the minutes
• Assist Distribution Manager in maintaining and developing the Distribution Services.
• Take up additional tasks as required meeting the Company’s need.

Working Place: 50% time in warehouse: Di An, Binh Duong.

The Job:

• Daily process and input of all customer orders and distribution accounts.
• Check and compare documents. Issue Inbound Receiving Manifests and Delivery Orders to Service providers.
• Provide daily operational reports that are accurate and timely. 
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
• Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order, as necessary. 
• Trace orders as required and notifies customers of any activity concerning their order.
• Constantly liaise service providers to get updates relating product handling, delivery and distribution in assigned time frame.
• Receive and process all relevant reports from service providers.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  
• Support other product teams in operations tasks when required.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the customer Standard Operating Procedure (SOP).
• Meet KPI standards in accordance with the Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year per employee.  
• Develop business relationship, maintain current business, and explore potential business opportunities.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Ocean Export files.
• Ensure timely clearance and delivery of freight to customer for all shipments.
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
• Meet KPI standards, as per the company’s procedures.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Workboard on a daily basis. 
• Ensure arrival notices are communicated to overseas and customers. 
• Ensure accurate and timely client and vendors billing. 
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with Company’s procedures. 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Take ownership on the tasks been assigned. 

Scope of Position

Manages distribution product for the branch. The distribution manager seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business.

Major Duties and Responsibilities

• Review and support with day-to-day quotations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Attend the weekly branch Sales meeting and facilitate discussions on market updates and trends
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
• Manage dept PnL
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.
• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operational system.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily while seated at desk.