Total 7 Manager level Transportation / Logistics job vacancies in Merseyside, L11 9DJ

Menzies Distribution are looking for an Order To Cash Credit Controller Team Leader to manage the major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary.

Job role: Credit Controller Team Leader

Location: Hybrid - Edinburgh Park / Home

Shift Pattern: M-F. 36.25 hrs/pw

KEY RESPONSIBILITIES

• Manage the Major Accounts/B2B Credit Control team to deliver a high standard of service
• Managing the allocation of work, planning, motivating, coaching, absence, return to work interviews, referrals to HR for Occupational Health referrals, lateness, conduct and capability. Assist in discipline and grievance investigations and hearings
• Manage recruitment via Logic Melon, review job descriptions, be part of the interviewing panel, contribute to selecting/deselecting candidate and induction of new employee
• Set objectives, defining and agreeing Key Performance Indicators (KPI’s), timelines, Performance Goals for the OTC Credit Control Team and input to online Performance Review System
• Assessing and reviewing/measuring performance against KPI’s and Performance Goals by regular 1:1 meetings, update online Performance Review System, identifying training needs and support required
• Provide training to Team to increase their knowledge and efficiency or organising relevant authorised training from internal/external sources
• Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
• Liaise with key internal stakeholders and customers where required
• Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
• Understand the significance, the use of the data in other departments/branches and its influence
• Communicate effectively with internal and external customers as required
• Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guideline
• Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
• Develop relationships where appropriate with retailers, publishers and internal contacts
• Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved
• Manage the Major Accounts/B2BTeam ensuring all tasks are completed efficiently and accurately, to customer terms
• Regularly review processes and procedures to ensure ongoing improvements
• Provide reporting to Management Team
• Manage and develop staff
• Setting and ensuring KPI’s are met
• Analysing data and performance to identify areas for focus and improvement

KEY SKILLS & COMPETENCIES:

• Minimum 5 years’ experience in a credit control environment
• Experience leading a team preferred
• Experience working as part of a larger team
• Experience in a large complex organisation
• Credit Control experience dealing with major customers and their processes
• Able to demonstrate strong Leadership skills
• Can demonstrate skills in a change environment
• Strong Influencing Skills
• Logical Thinker
• Strong Microsoft Office Skills
• Flexible working ethic
• Excellent attention to detail

BENEFITS:

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity. With a strong track record of over 25 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

About the role of Team Leader

As a Team Leader you will lead and direct a team in developing person centred services to successfully deliver service user and contract outcomes. You will also develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.

The principle accountabilities of the job are:

• To follow the principles of person centred approaches in all areas of operation.
• To be responsible for assessment, planning, monitoring and reviewing of individual support.
• To ensure appropriate information is captured, reported and analysed.
• To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times, to promote and nurture good practice.
• To ensure that staff skills, gifts, qualities and strengths are put to best use.
• To manage the recruitment of staff, and to co-ordinate and deploy staff resources efficiently and effectively.
• To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure all staff receive appropriate levels of support through on the job coaching, regular supervisions and appraisals, and ensure their training and development needs are identified and met.
• To organise and facilitate positive and productive team meetings.
• To ensure practice in line with company policy, procedure and legislation.
• To ensure the service delivery meets the required quality standards, and to evidence quality service delivery.
• To promote community connections.
• Embed a quality assurance framework at a service level.
• To ensure that all internal and external reportable events are appropriately managed and resolved.
• To assist the Area Manager in effective resource management.

The required Skills and Experience you will need are:

• Ability to inspire and drive person centred principles and practices
• Ability to assess, plan and monitor care and support to achieve individual outcomes
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships
• Excellent communications skills, both written and verbal
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person centred tools to develop individuals and teams
• Ability to apply policy and procedure in a way that results in quality outcomes for people
• Ability to demonstrate initiative, self-motivation and resourcefulness
• Effective resource management
• Ability to use ICT for information, performance reporting and communication
• Knowledge of equality and anti-discriminatory practices
• Excellent time manager who has the ability to plan and prioritise a complex workload.

We need you to have a willingness to work flexible hours (including on call) over 7 days per week, including unsocial hours and weekends, according to the needs of the business.

You will also need an NVQ 3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period; in addition to training in Person centred practices (planning, review, team development)

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

You will also have an opportunity to join our pension scheme whereby AFG will match any individual contributions between 3.5% and 6% of salary.

As a Team Leader you will lead and direct a team in developing person centred services to successfully deliver service user and contract outcomes. You will also develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individual.

We require a driver with access to your own vehicle for this role.

This position is Band II as per our structure.

Proud member of the Disability Confident employer scheme

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity. With a strong track record of over 25 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

About the role of Team Leader

As a Team Leader you will lead and direct a team in developing person centred services to successfully deliver service user and contract outcomes. You will also develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.

The principle accountabilities of the job are:

• To follow the principles of person centred approaches in all areas of operation.
• To be responsible for assessment, planning, monitoring and reviewing of individual support.
• To ensure appropriate information is captured, reported and analysed.
• To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times, to promote and nurture good practice.
• To ensure that staff skills, gifts, qualities and strengths are put to best use.
• To manage the recruitment of staff, and to co-ordinate and deploy staff resources efficiently and effectively.
• To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure all staff receive appropriate levels of support through on the job coaching, regular supervisions and appraisals, and ensure their training and development needs are identified and met.
• To organise and facilitate positive and productive team meetings.
• To ensure practice in line with company policy, procedure and legislation.
• To ensure the service delivery meets the required quality standards, and to evidence quality service delivery.
• To promote community connections.
• Embed a quality assurance framework at a service level.
• To ensure that all internal and external reportable events are appropriately managed and resolved.
• To assist the Area Manager in effective resource management.

The required Skills and Experience you will need are:

• Ability to inspire and drive person centred principles and practices
• Ability to assess, plan and monitor care and support to achieve individual outcomes
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships
• Excellent communications skills, both written and verbal
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person centred tools to develop individuals and teams
• Ability to apply policy and procedure in a way that results in quality outcomes for people
• Ability to demonstrate initiative, self-motivation and resourcefulness
• Effective resource management
• Ability to use ICT for information, performance reporting and communication
• Knowledge of equality and anti-discriminatory practices
• Excellent time manager who has the ability to plan and prioritise a complex workload.

We need you to have a willingness to work flexible hours (including on call) over 7 days per week, including unsocial hours and weekends, according to the needs of the business.

You will also need an NVQ 3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period; in addition to training in Person centred practices (planning, review, team development)

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

You will also have an opportunity to join our pension scheme whereby AFG will match any individual contributions between 3.5% and 6% of salary.

Proud member of the Disability Confident employer scheme

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity. With a strong track record of over 25 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

About the role of Team Leader

As a Team Leader you will lead and direct a team in developing person centred services to successfully deliver service user and contract outcomes. You will also develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.

The principle accountabilities of the job are:

• To follow the principles of person centred approaches in all areas of operation.
• To be responsible for assessment, planning, monitoring and reviewing of individual support.
• To ensure appropriate information is captured, reported and analysed.
• To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times, to promote and nurture good practice.
• To ensure that staff skills, gifts, qualities and strengths are put to best use.
• To manage the recruitment of staff, and to co-ordinate and deploy staff resources efficiently and effectively.
• To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure all staff receive appropriate levels of support through on the job coaching, regular supervisions and appraisals, and ensure their training and development needs are identified and met.
• To organise and facilitate positive and productive team meetings.
• To ensure practice in line with company policy, procedure and legislation.
• To ensure the service delivery meets the required quality standards, and to evidence quality service delivery.
• To promote community connections.
• Embed a quality assurance framework at a service level.
• To ensure that all internal and external reportable events are appropriately managed and resolved.
• To assist the Area Manager in effective resource management.

The required Skills and Experience you will need are:

• Ability to inspire and drive person centred principles and practices
• Ability to assess, plan and monitor care and support to achieve individual outcomes
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships
• Excellent communications skills, both written and verbal
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person centred tools to develop individuals and teams
• Ability to apply policy and procedure in a way that results in quality outcomes for people
• Ability to demonstrate initiative, self-motivation and resourcefulness
• Effective resource management
• Ability to use ICT for information, performance reporting and communication
• Knowledge of equality and anti-discriminatory practices
• Excellent time manager who has the ability to plan and prioritise a complex workload.

We need you to have a willingness to work flexible hours (including on call) over 7 days per week, including unsocial hours and weekends, according to the needs of the business.

You will also need an NVQ 3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period; in addition to training in Person centred practices (planning, review, team development)

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

You will also have an opportunity to join our pension scheme whereby AFG will match any individual contributions between 3% and 5% of salary.

This role is Band II as per our structure

Proud member of the Disability Confident employer scheme

Your new company
Are you a primary school teacher looking for long and short-term teaching cover work in Birkenhead on the Wirral? Do you want to work with the market-leading education agency that works with over 65% of Wirral primary schools? If so, we have the perfect opportunity for you!

Hays Education is the only agency with two dedicated consultants servicing the Wirral area, due to the consistently high demand for cover teachers from our schools.

We are currently working with a significant number of schools on a daily basis across the Birkenhead area and are looking for Wirral based teachers who can provide cover in these schools. You can be assured of our personal attention and expertise at all times, and regular work that meets your needs and availability.

Your new role
We are looking for flexible and dedicated primary school teachers to join our team of professional and reliable educators. You will be working in various schools in Birkenhead, covering classes from EYFS to Year 6, depending on your teaching experience and background. Work available will include daily and short-term cover assignments, as well as longer-term positions, and may be full or part-time, depending on your availability.

You will be responsible for delivering engaging and effective lessons that meet the needs of all pupils and the school's expectations, and may be required to plan and assess work depending on the role.

You will also be expected to follow the school's policies and safeguarding procedures, and maintain a positive and respectful attitude at all times.

What you'll need to succeed
To be eligible for primary supply teaching work in Birkenhead you must have:

• A recognised teaching qualification (QTS or equivalent)
• A valid DBS check (or be willing to apply for one)
• A minimum of 6 months of UK teaching experience in the last 2 years
• A flexible and adaptable approach to teaching
• A strong knowledge of the primary curriculum and assessment frameworks
• Excellent communication and organisational skills
• Reliability, dedication and professionalism at all times

What you'll get in return
As a primary school supply teacher, you will benefit from:

• Competitive rates of pay
• Weekly pay through PAYE
• Option to pay into pension
• Holiday Pay
• Option to join our Guarantee Teacher Scheme
• £350 reward every time you recommend a colleague*
• Access to free CPD courses and resources
• A dedicated Dfe accredited recruitment expert who will support you throughout your placements
• The opportunity for advanced booked work as well as last minute cover around your availability
• A friendly and supportive work environment

*Terms and conditions apply

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.

With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Reports to: Regional Manager

Responsible for: Team Leader, Learning Disability Nurse, Support Workers

Job Purpose

To oversee the day-to-day delivery of CQC registered high quality dignified residential care and support services promoting respect, equality and the independence of the people supported.

Principal Accountabilities

• Efficiently manage the day-to-day delivery of the adult residential care home service
• Manage staffing levels to ensure sufficient numbers of suitably qualified staff.
• Effectively manage the staff team providing information, guidance and on-going supervision and performance management reviews.
• Effectively communicate information and instructions to staff and people supported.
• Manage and coordinate the delivery of staff training and development.
• Manage and monitor the local budget.
• Provide leadership to ensure staff are clear about their duties and responsibilities.
• Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC, and AFG policies.
• Being the CQC Registered Manager for the adult residential care home to ensure compliance with Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and all other relevant legislation.
• Keep up to date with best practice in social care and apply this knowledge to your work.
• Understand and monitor health and safety in the workplace.
• Manage and coordinate governance and quality assurance activity.
• Promote the interests of people supported and provide a person-centred service.
• Conduct assessments of prospective new residents and carry out all duties required to commence care and support.
• Provide clear information to all people supported and their representatives about the adult residential care home.
• Communicate effectively with people supported, their families and representatives, staff and other health and social care professionals to deliver the best possible care and support.
• Maintain confidentiality for people supported, their families and AFG employees.
• Interview prospective candidates and coordinate inductions for new staff.
• Implement AFG policies in relation to absence, disciplinary and grievance matters
• Participate in the on-call responsibilities appropriate to the role

Person Specification - Essential Requirements:

Experience

• 3 Years experience as a CQC Registered Manager in an Adult Residential Care Home setting.
• Experience of leading a CQC inspection resulting in ‘Good’ or Outstanding’ ratings.
• Sound knowledge of CQC regulations.
• Experience in managing Human Resource issues.
• Experience in interagency working.
• Experience in the management of local budgets.
• Experience of managing services using the CQC Guidance of ‘Right Support, Right Care, Right Culture’
• Significant experience of supporting adults with learning disabilities and/or complex needs, behavioural or physical support needs.

Skills and Knowledge

• Demonstrate values consistent with those of the organisation.
• Ability to implement initiatives relating to service delivery, improvement, and modernisation.
• Knowledge of, and lead on the ongoing development and implementation of systems that ensure compliance with regulatory/inspection regimes.
• Knowledge of current best practice in relation to people with learning disabilities and behaviours that challenge.
• Ability to manage change.
• Ability to manage and lead teams of staff.
• Understanding of the wider issues affecting the sector.
• Understanding of the implementation of financial procedures and managing the service budget.
• Ability to communicate clearly and concisely.
• Promote the interests of people using the service through the provision of Recovery/Staying well/Person centred planning using co-production principles.
• Computer literate and experienced in using Microsoft Office packages.
• Ability to develop and maintain effective working relationships.
• Evidence of personal development.

Qualifications & Training

• NVQ Level 4 Registered Managers Award or equivalent.

Other

• Car Owner and Driver.
• Offer of employment/continued employment is conditional on the applicant successfully attaining CQC Registered Manager status.

This role is Band II as per our structure

Proud member of the Disability Confident employer scheme