Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an Implementation Analyst to join our growing Employee Benefits Technology team.
The Implementation Analyst (IA) will be responsible for key operational aspects for the national EBTech team. A key area of focus for the IA will be leading the configuring benefits administration sites, with a focus on moderate complexity Customers. This includes mentoring of less experienced teammates to guide them in continuous process improvement and meeting quality expectations and production deadlines. In addition, the IA will play a key role in addressing technical inquiries across EBTech’s benefits administration software platforms. You will use your system development knowledge, health and welfare expertise and project management skills in implementing new Customers. You will have the opportunity to grow your supervisory, project management, consulting, customer management, leadership, health and welfare knowledge, and business acumen. As an IA you are responsible for ensuring that tasks are completed with high quality and timeliness.
What You'll Do:
Demonstrates and utilizes strong knowledge of benefits administration software implementation
Deliver an exceptional, consistent implementation experience and project quality for concurrent projects.
Translate business needs into comprehensive deliverables with exceptional quality standards for the project.
Serve as the principal technical lead, for moderate complexity Customers, driving and owning the progress of implementations against established goals.
Serve as the supervisor/mentor to teammates, coaching teammates to build their technical skills as they grow into increasing roles of responsibility and technical expertise.
Drives communication with EBTech teams and customer contacts, as needed, throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur.
Raise appropriate issues to the project manager and/or Director of Operations to ensure Customer expectations are met. Understands program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to Customer needs and expectations.
Develop a trusted advisor relationship with EBTech teammates and customer contacts through efficient, quality execution of projects and effective communication.
Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions, in moderate to high complex situations.
Represent EBTech in a professional manner in every interaction with outside parties.
Meet regularly with project manager and Associate Architects to ensure projects are on track.
Assist with providing Customers continuous feedback on implementation status for both new sites and renewals.
Ensure timely and accurate completion of all individual and assigned team tasks.
Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement.
Continually provide review and feedback to team members.
Other duties maybe assigned.
What You'll Need:
Required
bswift Benefits Administration Software Experience
Minimum education required: Bachelor’s degree or equivalent comparable experience.
5-10 years of applicable professional experience, with 4-8 years of applicable software industry experience
Strong understanding of employee benefits programs and implementation requirements.
Strong knowledge of benefits administration software implementation, ideally obtained through a service provider or mid to large market reseller
Proficient with MS Office Suite.
Exceptional/professional presentation skills.
Ability to maintain a high level of confidentiality.
Licensure in Life and Health Insurance or the ability to obtain producers license within one year of employment.
What we offer:
Excellent growth and advancement opportunities
Competitive pay based on experience
Discretionary Time Off (DTO)
Generous benefits package: health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Tuition Reimbursement and Student Loan Repayment Assistance
Mental Health Resources
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
